Quicktime Problems on my new Mac pro!

I cannot get any of my video files to play back in Quicktime Pro 7.1.2!
The video files that will not play back are using the HDV codec as well as DVCPRO HD.
I have FCStudio installed. My files work fine in FCP..... BUT why not QT?
I never had this problem on my previous G5.
Thanks!
-Doug

Thank you Sam.
I tried solution 1 and 2.
The Logo from CC is back on my desktop, but again in the desktop App there is a download problem.
Are you sure that solution 3 from helpx.adobe.com is the only option?
Thanks again for your help.
joke

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Having big problems with my new Mac Pro, when I launch Photoshop CC, I get an error message, can carry on but after a few tasks it starts going gar... menus go blank, when you try to save it shows a blank box.... can anybody help?

Having big problems with my new Mac Pro, when I launch Photoshop CC, I get an error message, can carry on but after a few tasks it starts going gar... menus go blank, when you try to save it shows a blank box.... can anybody help?

when I launch Photoshop CC, I get an error message
and what exactly is the text of that error message?

Rendering problems on the new Mac Pro with premier CC

Previosuly on my iMac, periodically i got strange green compression and distortion on my exports, especially when converting from native canon 5D files to say another format such as quicktime. Now I've upgraded to the new MAC PRO and things are way worse, random distortion, artefacts and coloration is appearing in my final renders, this is almost making my workflow come to a stop. Anyone having same problems? any solutions from Adobe?
I found that deleting the preview files and rendering helps sometimes, but surely this is a terrible bug that needs to be fixed
in preview
and in the exported movie
and even crazy inverted style colours like this
help!

Ditto. I have recently been getting the same problem on export from Premiere.
There's another thread here - Mac Pro Render & Export Glitching...: Apple Support Communities -
Any idea Adobe as this seems to be getting worse and is costing me.

Anyone having a crashing problem with the new Mac Pro?

I have a new Mac Pro purchased in January. I bought it as a front end to my very large mp3 library (170,000 mp3s and over 2,000 mp4s; media is housed on a 12 TB QNAP NAS). Since day 1 it has been a major problem. The biggest problem I have now is random crashing--can occur any time even when I am not even using the Mac Pro, making it totally unreliable and a $5,200 paperweight.
I have had several Apple Care people working on this, but after having been passed around to 5-6 different people, they still have no solution.
Anybody having a similar problem?

As today I'm sure I'll not make the purchase again.
The more I look into this problem, the more people and articles I find about it: and it's more than a month and no update to fix the problem.
PC alternatives are far more interesting and they still give you the choice of building your machine.
Apple was amazing 15 years ago, where is the team of developpers that created the old Mac Pro?!
I want to be optimistic too, but I'm already collecting all the info on how to build an backup machine... since I'm using Adobe CC and other interchangeable softwares, there is no more problems swithcing from Mac to PC and vice-versa.
I hope there will be a third contender entering the market soon, with a dream computer on Linux. I am on mac because of its reputation 20 years ago, but times are changing and Apple vision seems very different now.
I'm afraid that WWDC will not announce a thing relevant for the MacPro or computers, we got used now to ear only about phones and tablets...

Problem connecting to new Mac Pro with USB

I have a new late 2013 Mac Pro 6 core with 64GB RAM and a 1 TB SSD. I use a Thunderbay IV Thunderbolt drive bay and a Newertech Voyager for external storage and backup. The Thunderbay works perfectly. When I place a 4TB drive with a couple of TB of data (photos) into the Voyager, it appears as an empty 1.8TB drive. If I take the exact same drive and place it into the Thunderbay via Thunderbolt, it sees it as 4TB, sees the data, and seems to have no problem. If I ask disk utility to verify the disk in the Voyager, I get this message "Error: Partition map check failed because no slices were found." This happens regardless of which of the 4 USB ports I connect it to. Basically the drive will boot just fine in the Thunderbay, (Thunderbolt) but not in the Voyager (USB). I initially thought the Voyager was at fault, but this has happened with both a brand new S3 USB3 unit as well as my older Voyager Q USB 2 unit. I can connect a USB 3 card reader with no apparent problems as well as my iPhone, iPad, and two Epson printers. I am thinking that there is some problem with the USB connections in the Mac Pro but would appreciate any thoughts.

You got me curious so I dug further. We weren't alone in that problem. See this Apple discussion. And this review mentioned the 2TB limit as did this one. We both were the victims of progress. I remember when a 40MB HD upgrade was a big and expensive deal for an SE-30.

Sond problems on new Mac Pros (2010)??? Buying new tower advice.

Hi all!!!
Has any one here have sound problems with the new Mac Pros (2010)??? I hear they
still have sound "pops" or something like that as with the 2009 MP. I'm looking
to buy a new MP since my G5 tower just died today (RIP) so need a new tower but need
to know if this sound issue is still there. BTW any advice on what I should buy for my next tower
would be welcomed too!!! I have a 2.5mhz LC G5 and I basically work with Photoshop, iMovie, Final
cut Express and almost every thing else and games too. I herd that the single 6 core (3.33mhz) is
a wise choice compared to a 12 core. Can I still use my 10.5 OSX (PPC) on the new Tower and then
update it to 10.6? Will be getting 12gigs of ram from OWC, NOT paying $1000+ to get 12 gigs from
Apple. Can I still use my 1.5GB/s(speed) hard drives? I know that the Mac Pros uses the 3Gb/s HD if
so I could fill the Mac Pro with my 2 G5's HD.
Thanks for any advice!!!!
Serge
Message was edited by: Serge Lebel

Hey there!!
Why would Apple continue offering that vid card in the store as an option and still talk about
it in the Mac section of it's web site???? Are you sure it's not the PC version of the 5870? I didn't
read any info on the net about it (AppleInsider, MacRumours etc...) I've just made a search on Yahoo
and Google and it says that it affects the 5770 too and what I could read it's PC related here's the
clip:
"+*AMD has confirmed that a previously reported issue of grey lines or screens with certain Radeon HD 5000 GPUs affects both the 5700 and 5800 series.*+
+Earlier this week, it emerged that many 5000 series users were experiencing problems with crashing and grey or colored lines appearing on his or her display. The grey screens and hangups were occurring while users were gaming, watching movies or in some cases, when the computer was just sitting idle.+
+When users contacted customer service they were told the issue was caused by a *Windows 7 update*. ATI recommended a clean install of the graphics card driver as a possible fix, stating this had solved some users problems. The ATI Catalyst 10.1 release notes (published Wednesday) note the problem as a known issue; however, *it's described as a problem affecting users of all versions of Windows and not just Windows 7.*+
+Today Dave Erskine, an AMD spokesperson, informed us that, "only a small number of ATI Radeon HD 5800 series and ATI Radeon HD 5700 series cards are exhibiting the behavior," and that the team is closing in on a fix for the apparently software related issue.+
+"The team is testing a driver hotfix and initial tests indicate that it resolves the issue," Mr Erskine said. "We need to test it further but we expect to make the hotfix available shortly."+
So I don't think its Mac related. Thanks for the info but still getting that Vid card anyway.
Thanks

What are your opinion on the new mac pro

I feel while radical its too limiting thereby loosing fuctionality. But I also knw how the iSheeps would follow their iSheperd blindly. There making this kind of thunderbolt for everything the norm. I also know that the PC companies brought this on themselves they failed to innovate followed intel and nvidia to blindly with there xeons and quadro. The 3 major pc makers market professional workstations that you would probaly sell ur kidney to get one we have the z820 while very powerful its just 2 xpensive. Let's take for example the imac is the best bang for d buck most beautiful all in one if hp had used say a normal 3770k and a gtx 680m 4gb dat would have brought the price of the z1 down drastically. Let's say d average joe wants to be an editor, compositor, colorist. if u goole pc workstations hp z820 and dell T7600 would pop up but they are dam so xpensive hp consumer PCs are garbage. If there is onething apple knows the average pro does not want to be bothered with specs. I think the pc industry brought this on themselves. Wat of the smaller custom builder they focused so much on gaming big megatron design like cases with all the talk of FPS is every thing. My only prayer is that asus, msi gigabyte should stand up aganist apple and start releasing sexier designs, unless I fear even adobe is not safe cos most editors would gradually drfit back to FCPX sad wen inferior products triumphs a superior one. Pls drop ur thoughts also ur opnions as editors in your location the general trend. I hate to be locked in a garden where I am told this is what I need. I love choices.

The 2 biggest problems with the new Mac Pro are the complete reliance on Thunderbolt for expansion and the Proprietary GPU modules. What happens when those Fire Pro cards are EOL and new GPU's are available. Will Apple go to any of the GPU manufacturers and get newer modules manufactured. Considering the applications that are moving to GPU processing, that was really a very bad idea simply because of the Minimum order quantity Apple will have to make to run another module. Apple will not be able to pull from the general video card supply which means they will be solely responsible for any production numbers required to manufacture to begin with. I personally expect this to be a major limitation as time goes on.
The complete reliance on Thunderbolt for expansion really was bad idea and not ready for prime time. TB2 has the total bandwidth of a PCI-E Gen 2 5x. That is the entire pipe available to pump any video output data, high performance storage, I/O devices, and any number of devices available as time goes on especially video cards. Those trying to GPU process through that pipe are going to find that latency is way to much a problem to get that done. If Lightpeak was out and had the bandwidth of PCi-E Gen 2 or Gen 3 16X then I would say great. There is just to small a pipe and to much device moderation at the TB controller to do this now. The major problem that will develop from this later is when Lightpeak is out for the PC and devices start moving there. Where will Apple be with the Mac Pro when it's entire expansion is legacy in 1 to 2 years. As a final note Thunderbolt 2 is just Thunderbolt 1 with 1 bidirectional channel in stead of 2 unidirectional. This is not a major improvement over the original.
The final consideration though not a major problem yet is the limit to 6 Core Xeons. This is likely due to the heat the 8 Core Xeons generate combined with a centralized cooling design. One of the major reasons to get a Dual Xeon is the 8 Core CPU options. Without that then there really is far less reason to get a Dual Xeon over a single 6 core and eventually 8 core workstation. This is a sacrifice that will reveal more later than now.
Considering the Mac Pro is meant to be the flagship platform for Apple's Pro market, there are really way to many limitations on this one to compete with the PC equivalents. There is only so much OSX will add to any system.
Eric
ADK

New Mac Pro Won't play back

I'm having a problem with my new Mac Pro 2.66 I keep getting the error, "couldn't keep up". I've got maybe 5 tracks (Kontakt 2,Real Guitar, and EXS) and a couple plug ins and I can't get it to play. I press the space bar and it spins for a sec...plays maybe 1 second and then quits...pops up with the message saying it couldnt access info fast enough. I had my samples on a different computer networked via gigabit but some said that was the problem so I transfered them to a seperate internal (sata 2) drive and it still doesn't work. My CPU is either very low or it maxes out 2 or 3 of the cores before the freeze. I can't believe this is happening with this machine. This is why I got a new one. anyways...thanks for all suggestions.

Same problems here without any Native Instruments plugs.
4 tracks at the same time (2 audio and 2 nexus((or any other instruments))
apple says: we don´t now about this problem and because my 90 day!!! support is finish I have to pay 208EUR and than they help me.
On my old PC with Logic 5.51 have I no problems.
I must press play on the mac again and again and than Logic
plays.
Same problem with the original mac pro HD or a second HD.
sorry for my bad english,but no german support here!
If you speak german here a link with lot of people with the same problem:
http://www.logicuser.de/forum/viewtopic.php?t=25344&highlight=warmlaufen
greetz
Ralf
mac pro 2.0 GHz,Motu 828,AMT8,Logic 7.23,OSX 10.4.8,Blue Tubes Bundle,Nexus,Waldorf Edition.
mac pro Mac OS X (10.4.8) motu 828

Migration Assistant: Problems transferring data from PC (XP SP3) to new Mac Pro 2012 - can not get Migration Assistant to work as PC will not display verfify passcode

Migration Assistant: Problems transferring data from PC (XP SP3) to new Mac Pro 2012 - can not get Migration Assistant to work as PC will not display verfify passcode
Hello, I am having problems migrating data from my old PC running XP (SP3) to my new Mac Pro 2012 using the Migration Assistant.
- I downloaded and installed the Windows Migration Assistant from Apple
- My Mac recognized PC and displays passcode
- The sasscode does not show / display on my PC
- My Mac is then stuck in "authenticating" loop and the PC is stuck "waiting for Mac to connect."
- Both computers are connected on same network (have connected PC on WIFI and using ethernet to Reuter)
I have looked on support site and only response I saw says to reinstall Windows Migration Assistant (which I have done)
Any ideas? If cant get this to workare there instructions for manually bring across relevant data eg itunes music and apps, photos, picasa data etc?

Why not turn off the Windows firewall and uninstall any other firewall software you have installed?
If you are using a Norton product uninstall it and discard it. To fully unistall most Norton products you have to go to the Norton website and download a soecial program to completely get rid of it. The normal uninstall feature built into the program will not remove all of it.

New Mac Pro seems to have problems - what type of re install?

I have a relatively New Mac Pro (2x 2.8 ghz 8 core with 4GB ram). I upgraded from a G5 and ran the migration assistant as normal. I use a lot of programs and use it daily on a professional basis. Mostly used programs are Mail, Safari, Photoshop, Bridge, Indesign, iview media Pro, Rapidweaver, to name but a few.
I have noticed some issues, such a computer running slow, taking its time to do very simple operations. I also have Adobe software misbehaving and crashing, especially Bridge and Photoshop that often comes up saying "could not complete request because of a program error"
I thought that I would completely wipe the drive and start again, but this a lengthly process - especially when it comes to preferences, settings, mailboxes, etc etc.
The question is should I archive and install, or reinstall or indeed try anything else first?
Thanks in Advance..... Mark

There are some simple troubleshooting you can take.
Create a new User go to System Preferences >> Accounts >> "+" (make it an admin acct) and test the apps in this new account, if they work the problem is isolated to your User and not systemwide.
If the issue is limited to your user account try starting up Safe Mode (It will take more time to startup in Safe Mode because it runs a directory check.)
If your apps functions correctly that way, go to System Preferences >> Accounts >> Login Items, and remove them. Boot normally and test. If not go to ~(yourHome)/Library/Contextual Menu Items and move whatever is there to the desktop. Then do the same with /Library/Contextual Menu Items. Lastly, try moving ~(yourHome)/Library/Fonts to your desktop and restarting.
Log out/in or restart, if that sorts it start putting items back one at a time until you find the culprit.
If the issue is systemwide then, you may be able to repair this with the 10.5.6 Combo Update This is a fuller install, as opposed to an incremental "delta" update so it should overwrite any files that are damaged or missing. It does not matter if you have applied it before.
Remember to Verify Disk before update and repair permissions after update from /Applications/Utilities/Disk Utility.
-mj

HD problem after connecting to new Mac Pro

Went to our first MUG meeting of the years tonight. And took along my Lacie 500gig firewire external H/D. This was going to be used to demo the new iTunes 7 app. The computer being used was a new Mac Pro duo core intel etc.
When I plugged the H/d in to the Firewire 400 socket on this machine it would not mount. So sadly the demo would have to wait for another meeting.
MORE SADLY.... when I returned home and tried to connect it to my 15" iMac it would not mount..... What has happened??
It is more than obvious to me that my hard-drive has been corrupted by trying to use it with Apples latest entry into the market.
I have swapped cords Ports etc. The drive does power up when I start the computer and sounds like it is going to mount... Profiler does not show it...
any help would be appreciated...

Seems that I have a solution.... It would seem after some troubleshooting that the FireWire 400 port in no longer working.... why? I can only guess. The other FireWire 800 and USB 2 ports are fine.... Thankfully I am still in the warrantee window....
Let me say that this is the first and only problem I have had with Lacie H/D's....other than ...."Make sure that you initialize it before adding any files to it"... I know it is supposed to be Plug & Play with Mac, But I am betting it will think it is connected to a PC....unless you take the initializing step...

New Mac Pro problems

I got a new Mac Pro today from Apple and have been having major problems with it.
The OSX installs ok and i get through to normal screens etc.
the problem arises with the installation of the Apple Intel Security patch. on restart I get the "your need to start your computer" etc. Which normally means a kernal problem.
Every time ive booted or restarted the computer I get the same.
Ive tried booting it from cd no good. Ive tried safe boot - No good. Apple help desk - Useless.
Have done a disk utility check off the CDcd, all ok so it could be software related. Or it could be some hardware problem

Hi
Anything at Dr Smoke's Xlab page helpful?
http://www.thexlab.com/faqs/kernelpanics.html
Steve

New Mac Pro - A graphics problem has been detected

System:
New Mac Pro (late 2013)
AMD Firepro D300, 2GB
3.7G Quad Core Xeon E5
12GB Ram
250G SSD Internal
dual display, 24" samsung BX2440 and older 19" dell
logitech mx518 mouse
Apple wired keyboard with numeric pad
external USB 2T drive used for time machine
OSX Yosemite: 10.10
Problem:
Every few hours I get one or sometimes multiple errors where the OS pops a small dialog box
Sometimes I am in a web browser, sometimes playing a game, Garage band, sometimes in email, it doesn't seem to matter what is happening. The problem comes randomly and once it does, it freezes the UI solid until it resets the graphics card (or something like that). I was playing Legend of Grimrock and the thing happened, and the game created an error report stating "Graphics hardware encountered an error and was reset: 0x0000000e"
What I have tried:
SMC Reset
PRAM reset
diskutil check disk (ok)
diskutil fix permissions (ok)
apple diagnostics, no problem found.
Apple support chat session (no resolution)
Question:
Is this a hardware problem where I should just go get my money back and/or get a new computer?
If not a hardware problem, is there some well understood fix for this?
Frustrated and ready to punt,
Paul

The problem I observed was not always directly related to an app being run. It would also happen with interaction between windows (just clicking from mail to a browser, for example). When this occurred, the popup dialog would show (shown in OP) and the corresponding freezes for a few seconds while it recovered.
One time I had a crash in an app was during a game where the same issue happened, and the game shut down with a crash dump. As noted above, the game itself reported the error as "Graphics hardware encountered an error and was reset: 0x0000000e". This was in the crash dump report. So here, the cards saw an error, and the OS reset them out from under a running game, which objected strenuously and asserted down like it was supposed to do.
So I disagree about it being a software problem. I suspect there truly is a graphics card problem in this case. The frequency of the trouble went from once every few days, to every day, and then to every few hours during a 2 week span, so the trajectory was heading in the wrong direction.

New Mac Pro USB Problems!

It seems the new Mac Pro cannot recognize certain devices. Such as my Access Virus Ti synthesizer- users cannot get the Mac to recognize the USB connection from the Virus. Please help. I'm losing my mind after 7 hours trying to figure it out and the only indication is that the USB ports on the new mac are possibly incompatible... Please tell me I can still use my $3000 instrument with my new $4500 mac pro which i just bought SPECIFICALLY to use with this VIrus Ti synthesizer!
Link to Virus Ti user forums showing other people with the same problemhttp://www.virus.info/forum/index.php/Thread/5522-MacPro-trashcan-and-TI-Anyone- got-it-working/?postID=28004&highlight=trash%2Bcan#post28004

From what you said it appears that the synthesizer is not compatible. That would be a problem for the synthesizer manufacturer to resolve.

New Mac Pro 2.8 and Problems with Aperture

Hi,
I just bought a new Mac Pro 2.8 with the standard 2GB of RAM. My main application is Aperture. Since I loaded it and pointed to my library, the system runs *very* slow when I am in Aperture. I get a lot of spinning wheels for everything I do ... including just switching between pictures. My library is ~130GB and when I tried importing my iPhoto 8 library, it crashed. Now when I try to delete the import project, Aperture hangs. I am very surprised by all of this. Any thoughts or suggestions?
An interesting side note, iPhoto with 140GB library works great.
Mac Pro 2.8, 2GB, 320GB Drive, 130GB Aperture Library, Leopard 10.5.1
Thanks,
-chris

Chris-
Unfortunately Apple reps are seldom good counselors as regards application performance. They are after all retail sales people, not users. Better advice is available from user forums typically populated by folks with years of real-world usage experience as well as education beyond that typically found in retail sales.
RAM is inexpensive now, so IMO MPs should have more RAM, adding two 2-GB sized DIMMs as a minimum add. For heavy apps like Adobe CS or Aperture I recommend adding 8 GB RAM, always minimum 2-GB sized DIMMs to avoid wasting limited slots. IMO RAM is the cheapest performance enhancer and most of us handling heavy graphics will want even more RAM, all slots, over the life of a new MP.
I would recommend buying 4-GB sized DIMMs except that they currently cost much more per GB.
Aperture has always required an advanced graphics card for good performance, even with MP towers. Do not be surprised if adding RAM does not provide a magic bullet. If you use Aperture professionally you will want to add an 8800 GT card.
All that said, Aperture ran adequately on my MBP even with the stock 2 GB RAM. Odds are very high that the slowdown you observe is not simply hardware based. I strongly recommend that you carefully pursue every one of the points discussed in the excellent Bagleturf speed discussion, and especially get fully conversant with Previews alternative settings.
Please describe your hard drive(s) configuration, including how full, since mass storage also bears heavily on performance.
Good luck!
-Allen Wicks

Quicktime Problems on my new Mac pro!

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