Quicktime uninstall and install - please help!
Hi,
this is part of a wider problem.
my laptop doesn't recognise my new ipod. i try to re-install itunes but it needs quicktime. i try to install latest quicktime but it can't uninstall previous one. i get these errors when i try to install quicktime...
- error 63446 (i think?!)
- then it continues installing for a while and i get...
- error 1905. c:\program files\quicktime\qtocontrol.dll failed to unregister. HR result 2147220472.
then i get the same message but with QTOcontrol.dll replaced by QTOlibrary.dll and QTUIpanelcontrol.dll and Quicktimecheck.ocx
so then it plods along until it says...
- HKEYlocalmachines\software\classes\quicktimeplayerlib.quicktimeplayerapp\CLSIDvarify that you have sufficient access to that key
then it rolls back the install and thats it.
This is doing my head in. i have a worthless as it currently stands! any help much appreciated.
thanks
okay. let's first try working through the general advice from the following document:
Trouble installing iTunes or QuickTime software in Windows
... but if you get no joy with that, let's try getting an itunes 7 installer log to the Apple engineers for a look.
1. Open a command prompt window. (Start menu -> Run. Type in "cmd". Hit return.)
2. Drag and drop iTunesSetup.exe onto the window so that the full pathname of the file is at the command line prompt.
3. Type in a space, then the following line:
/l*v C:\log.txt
4. Hit return.
5. The installer will create a log file:
C:\log.txt
Find that file and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing
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