Quicktime will not open on Yosemite
Is there a way I can reinstall it?
Here's the error report I'm getting:
Process: QuickTime Player [74326]
Path: /Applications/Utilities/QuickTime Player.app/Contents/MacOS/QuickTime Player
Identifier: com.apple.QuickTimePlayerX
Version: ???
Build Info: QuickTimePlayerX-727001000000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: QuickTime Player [74326]
User ID: 501
Date/Time: 2015-01-11 09:58:38.629 -0500
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Time Awake Since Boot: 600000 seconds
Time Since Wake: 1000 seconds
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: _OBJC_CLASS_$_AVButton
Referenced from: /Applications/Utilities/QuickTime Player.app/Contents/MacOS/QuickTime Player
Expected in: /System/Library/Frameworks/AVKit.framework/Versions/A/AVKit
in /Applications/Utilities/QuickTime Player.app/Contents/MacOS/QuickTime Player
Binary Images:
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0x7fff91f06000 - 0x7fff91f29fff com.apple.Sharing (328.3 - 328.3) <FDEE49AD-8804-3760-9C14-8D1D10BBEA37> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff91f2a000 - 0x7fff91f98ffb com.apple.Heimdal (4.0 - 2.0) <B852ACA1-4C64-3E2A-A9D3-6D4C80AD9429> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff91f99000 - 0x7fff91fc6fff com.apple.CoreVideo (1.8 - 145.1) <18DB07E0-B927-3260-A234-636F298D1917> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff9202d000 - 0x7fff9202dff7 libkeymgr.dylib (28) <77845842-DE70-3CC5-BD01-C3D14227CED5> /usr/lib/system/libkeymgr.dylib
0x7fff92047000 - 0x7fff9208dffb libFontRegistry.dylib (134) <01B8034A-45FD-3360-A347-A1896F591363> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff920bb000 - 0x7fff920c9ff7 com.apple.ToneLibrary (1.0 - 1) <3E6D130D-77B0-31E1-98E3-A6052AB09824> /System/Library/PrivateFrameworks/ToneLibrary.framework/Versions/A/ToneLibrary
0x7fff920ca000 - 0x7fff920eeff7 com.apple.quartzfilters (1.10.0 - 1.10.0) <1AE50F4A-0098-34E7-B24D-DF7CB94073CE> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x7fff920ef000 - 0x7fff92163fff com.apple.ShareKit (1.0 - 323) <9FC7280E-DB42-37F0-AE57-29E28C9B4E16> /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/ShareKit
0x7fff92164000 - 0x7fff921b0fff com.apple.corelocation (1486.17 - 1615.21) <DB68CEB9-0D51-3CB9-86A4-B0400CE6C515> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff921b1000 - 0x7fff921b1fff com.apple.CoreServices (62 - 62) <9E4577CA-3FC3-300D-AB00-87ADBDDA2E37> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff921b2000 - 0x7fff92246fff com.apple.ink.framework (10.9 - 213) <8E029630-1530-3734-A446-13353F0E7AC5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff92247000 - 0x7fff92249fff libsystem_configuration.dylib (699.1.5) <9FBA1CE4-97D0-347E-A443-93ED94512E92> /usr/lib/system/libsystem_configuration.dylib
0x7fff9224a000 - 0x7fff922dfff7 com.apple.ColorSync (4.9.0 - 4.9.0) <F06733BD-A10C-3DB3-B050-825351130392> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff922e0000 - 0x7fff922e8fff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff922fc000 - 0x7fff92301ff7 libunwind.dylib (35.3) <BE7E51A0-B6EA-3A54-9CCA-9D88F683A6D6> /usr/lib/system/libunwind.dylib
0x7fff92386000 - 0x7fff92bddff3 com.apple.CoreGraphics (1.600.0 - 772) <6364CBE3-3635-3A53-B448-9D19EF9FEA96> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff92bde000 - 0x7fff92be7fff com.apple.DisplayServicesFW (2.9 - 372.1) <30E61754-D83C-330A-AE60-533F27BEBFF5> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff92d1a000 - 0x7fff92d1aff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib
0x7fff92d1b000 - 0x7fff92d31ff7 com.apple.geokit (2.2 - 2.2) <7905D572-94DA-30E2-8682-F1E137F4B8BE> /System/Library/PrivateFrameworks/GeoKit.framework/Versions/A/GeoKit
0x7fff92d63000 - 0x7fff930f9fff com.apple.CoreFoundation (6.9 - 1151.16) <F2B088AF-A5C6-3FAE-9EB4-7931AF6359E4> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff93183000 - 0x7fff93190ff7 libxar.1.dylib (254) <CE10EFED-3066-3749-838A-6A15AC0DBCB6> /usr/lib/libxar.1.dylib
0x7fff93195000 - 0x7fff93201fff com.apple.framework.CoreWLAN (5.0 - 500.35.2) <ACBAAB0A-BCC7-37CF-AAFB-2DA1733F2682> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff93231000 - 0x7fff9324afff com.apple.openscripting (1.4 - 162) <80DFF366-B950-3F79-903F-99DA0FFDB570> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff934e2000 - 0x7fff934fefff com.apple.GenerationalStorage (2.0 - 209.11) <9FF8DD11-25FB-3047-A5BF-9415339B3EEC> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff93513000 - 0x7fff93515ff7 com.apple.SecCodeWrapper (4.0 - 238) <F450AB10-B0A4-3B55-A1B9-563E55C99333> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
0x7fff9352b000 - 0x7fff93556ff3 libarchive.2.dylib (30) <8CBB4416-EBE9-3574-8ADC-44655D245F39> /usr/lib/libarchive.2.dylib
0x7fff935f9000 - 0x7fff93764ff7 com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5C6DBEB4-F2EA-3262-B9FC-AFB89404C1DA> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff937c4000 - 0x7fff937c5ff7 com.apple.AddressBook.ContactsData (9.0 - 1498) <2F7F3C93-9F1E-3E43-851B-F639EF37D552> /System/Library/PrivateFrameworks/ContactsData.framework/Versions/A/ContactsDat a
0x7fff937dc000 - 0x7fff937e1ff7 libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
0x7fff937e2000 - 0x7fff937f8ff7 libsystem_asl.dylib (267) <F153AC5B-0542-356E-88C8-20A62CA704E2> /usr/lib/system/libsystem_asl.dylib
0x7fff9385f000 - 0x7fff9387aff7 libCRFSuite.dylib (34) <D64842BE-7BD4-3D0C-9842-1D202F7C2A51> /usr/lib/libCRFSuite.dylib
0x7fff938ec000 - 0x7fff9393bff7 com.apple.opencl (2.4.2 - 2.4.2) <6AE26E08-6EFC-3E1B-B202-EFA9C3E5B9D4> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff9393f000 - 0x7fff93bf3ff7 com.apple.WebKit (10600 - 10600.1.25) <84496A10-D8E5-3E8C-93B1-98D5AE790922> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff93c00000 - 0x7fff93c01fff com.apple.TrustEvaluationAgent (2.0 - 25) <2D61A2C3-C83E-3A3F-8EC1-736DBEC250AB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff93c02000 - 0x7fff93c3dfff com.apple.Symbolication (1.4 - 56045) <D64571B1-4483-3FE2-BD67-A91360F79727> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff93c3e000 - 0x7fff93e23267 libobjc.A.dylib (646) <3B60CD90-74A2-3A5D-9686-B0772159792A> /usr/lib/libobjc.A.dylib
0x7fff93e24000 - 0x7fff93eb0fff libsystem_c.dylib (1044.1.2) <C185E862-7424-3210-B528-6B822577A4B8> /usr/lib/system/libsystem_c.dylib
0x7fff93f31000 - 0x7fff93f69fff com.apple.RemoteViewServices (2.0 - 99) <C9A62691-B0D9-34B7-B71C-A48B5F4DC553> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff93f6a000 - 0x7fff93f6cff7 libsystem_coreservices.dylib (9) <41B7C578-5A53-31C8-A96F-C73E030B0938> /usr/lib/system/libsystem_coreservices.dylib
0x7fff93f6d000 - 0x7fff93fb6ff3 com.apple.HIServices (1.22 - 519) <59D78E07-C3F1-3272-88F1-876B836D5517> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff940d3000 - 0x7fff940dcff3 com.apple.CommonAuth (4.0 - 2.0) <F4C266BE-2E0E-36B4-9DE7-C6B4BF410FD7> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff940dd000 - 0x7fff94138fff libTIFF.dylib (1231) <ACC9ED11-EED8-3A23-B452-3F40FF7EF435> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff9413a000 - 0x7fff9413bffb libremovefile.dylib (35) <3485B5F4-6CE8-3C62-8DFD-8736ED6E8531> /usr/lib/system/libremovefile.dylib
0x7fff9413c000 - 0x7fff9413cfff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <A48738CA-5B6F-3D14-97E9-2BFDFC3DCC06> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff9413d000 - 0x7fff9421aff7 com.apple.QuickLookUIFramework (5.0 - 675) <84FEB409-7D7A-35AC-83BE-F79FB293E23E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff9421b000 - 0x7fff94220fff com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff94221000 - 0x7fff9422afff libsystem_pthread.dylib (105.1.4) <26B1897F-0CD3-30F3-B55A-37CB45062D73> /usr/lib/system/libsystem_pthread.dylib
0x7fff94233000 - 0x7fff94375fff libsqlite3.dylib (168) <7B580EB9-9260-35FE-AE2F-276A2C242BAB> /usr/lib/libsqlite3.dylib
0x7fff94379000 - 0x7fff94393ff7 com.apple.Kerberos (3.0 - 1) <7760E0C2-A222-3709-B2A6-B692D900CEB1> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff94394000 - 0x7fff94696fff com.apple.HIToolbox (2.1.1 - 756) <9DD121B5-B7EB-3C43-8155-61A4417F8E9A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff94fdd000 - 0x7fff9502afff com.apple.ImageCaptureCore (6.0 - 6.0) <93B4D878-A86B-3615-8426-92E4C79F8482> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff9502b000 - 0x7fff9502efff com.apple.help (1.3.3 - 46) <CA4541F4-CEF5-355C-8F1F-EA65DC1B400F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff9502f000 - 0x7fff95161ff7 com.apple.MediaControlSender (2.0 - 215.10) <8ECF208C-587A-325F-9866-09890D58F1B1> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
0x7fff95162000 - 0x7fff95171fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <D1E527E4-C561-352F-9457-E8C50232793C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff95172000 - 0x7fff95173ff7 libsystem_blocks.dylib (65) <9615D10A-FCA7-3BE4-AA1A-1B195DACE1A1> /usr/lib/system/libsystem_blocks.dylib
0x7fff95174000 - 0x7fff95186fff libsasl2.2.dylib (193) <E523DD05-544B-3430-8AA9-672408A5AF8B> /usr/lib/libsasl2.2.dylib
What exact version of After Effects are you using?
If you're on CS6, but not on 11.0.4, you need to update
If it still doesn't work after that, try this: fixing permissions problem that impedes start of Adobe applications
Similar Messages
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QuickTime will not open (Windows 7 64-bit OS)
I have the latest version of iTunes with QuickTime installed. I have completely uninstalled and reinstalled iTunes with QuickTime several times. iTunes opens fine, but QuickTime will not open. It used to open fine about a month ago, but will not now, I have no idea what changed on my computer to cause this problem. When I try to open it, the Quicktime icon appears at the bottom of the screen in the Windows 7 taskbar, but no window opens on the screen. I have a Windows 7 64-bit operating system. Has anyone seen this before or had any success correcting this problem? Thank you, Josh
When I try to open it, the Quicktime icon appears at the bottom of the screen in the Windows 7 taskbar, but no window opens on the screen
That's consistent with a QuickTime display preference gone bad, josh.
If that's what is afoot, rebuilding the QuickTime preferences can help, although it can be a bit of a trial to track them down on the 64-bit systems.
Close any of the QuickTime Player buttons that are currently in your taskbar.
Now we need to change some view settings on the PC. (The preferences are kept in hidden folders.)
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected.
Click OK.
Next we'll navigate to your AppData folder.
In Computer, open Local Disk C:\ or whichever drive your user documents are stored on.
Open the "Users" folder.
Open the folder with the name of the Windows User account in which the QuickTime Player isn't displaying properly.
Open the "AppData" folder.
Now the hunt for the QuickTime preferences begins.
Open the "Roaming" folder.
Open the "Apple Computer" folder.
Do you see a "QuickTime" folder in there? If so, drag that out onto the Desktop. Now try launching the QuickTime Player.
*If there was no QuickTime folder in \Roaming\Apple Computer\, or if the QuickTime Player still isn't displaying properly*
Quit any QuickTime player buttons in the Taskbar.
Go back into the "AppData" folder.
Open the "Local" folder.
Open the "Apple Computer" folder.
Do you see a "QuickTime" folder in there? If so, drag that out onto the Desktop. Now try launching the QuickTime Player.
*If there was no QuickTime folder in \Local\Apple Computer\, or if the QuickTime Player still isn't displaying properly*
Quit any QuickTime player buttons in the Taskbar.
Go back into the "AppData" folder.
Open the "LocalLow" folder.
Open the "Apple Computer" folder.
Do you see a "QuickTime" folder in there? If so, drag that out onto the Desktop. Now try launching the QuickTime Player.
Any of those measures help with the display problem? -
Quicktime will not open after upgrading to "Snow"
Quicktime will not open after upgrading to "Snow". The light underneath the dock icon lights up but the application does not open. Suggestions?
Actually, wasting bandwidth is a waste of people's resources who offer to help here. You posted and got answers to your post. What you thought of that would be better (for you) was posting it in every corner of AD that might get read would give you a response 30 nanoseconds faster than posting once. So read your answer and enjoy your computer.
All you need to do is post in the right forum section, and wait for a response. It will come unless nobody has a clue which rarely occurs. -
After recent QuickTime updates fcp and QuickTime will not open .mov files captured on my FS-H200. I put this onthe quick time thread and they sent me here.
and NEVER do a software update unless you've got a clone of your startup drive so you can restore your system to it's working state if something goes wrong.
https://discussions.apple.com/docs/DOC-2494 -
Itunes or quicktime will not open
I just purchased ipod and I downloaded itunes. at first it worked correctly, then it stopped opening and quicktime will not open either. I have tried re-installing numerous times to no avail. All the error message says unknown error send or don't send to MS. I am starting to get frustrated over this. It has taken up so much time. CAN SOMEONE PLEASE HELP ME????
Hi Dave. Many thanks for your response. I uninstalled iTunes and Quicktime and then reinstalled them and now I can open iTunes. I now have another problem. The music that is on my iPhone that was imported from my iTunes prior to resetting my Mac seems to be unavailable for me to play. It doesn't show up on my iPhone when it's not connected. But when I connect it to my Mac all the songs show up under the music tab of my iPhone but they are all light grey and when I click one an exclamation mark appears next to it. I've tried authorizing my account but that doesn't do anything.
If you have any idea what the problem could be I would really gratefull. -
System preferences will not open after Yosemite 10.10.2 upgrade
system preferences will not open after Yosemite 10.10.2 upgrade. What should I do?
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Also see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
Quicktime Will Not Open Caption Files??
I tried to locate this specific issue in the dicussion forums, but did not find sometihng similar or an answer. My apolgies in advance if I overlooked a similar post.
I have videos that I have captioned that will not open correctly on other computers (in QT), besides my own. I have added captions as a text track and made adjustments to their positioning on the screen. When others open the QT files from another computer, you can either just see the text track and the movie is a white box, or QT will simply not open the file stating this is not in a format that QT understands.
I noticed there is additional codecs listed with these problematic files, specifically VP6F, MPEG Layer 3, Text codecs.
My question what is the best way for me to remove or change the codec so anyone with QT can view? I have a workaround where I place the captioned QT into Screenflow and re-export, which removes the text codec and will work fine on other computers. I just want to see if there is something I can do in QT/QT Pro to avoid this workaround.
Thank you in advance.Your files are MPEG-2 and you need additional software to view them in QuickTime:
http://apple.com/quicktime/mpeg2
and a different application than iMovie to convert the audio portion:
http://www.apple.com/downloads/macosx/video/mpegstreamclip.html -
...QUICKTIME will not open it's own files....
...it states that the files are the "THE MOVIE COULD NOT BE OPENED. THE FILE IS NOT A MOVIE FILE." Prior to a system crash I had before Christmas followed by a data recovery operation and data transferred to a LaCie 1TB external drive...could the filebe damaged? Could there be another way to open the file? The size 472MB is correct but I can't open the movie. There are a couple of other files that also will not open. All QUICKTIME files that are on my main computer and on another external hard drive open fine. Puzzled! All ideas welcomed. Thanks
...thanks for replying. I've tried everything imaginable including VLC and nothing seemed to urge these files to open. Fortunately they are not huge elaborate projects and may take less than a day to reconstruct. Some of them were backed up as QUICKTIME clips and again some of those opened and some didn't. Oddly enough I opened some that wouldn't open under the menu "OPEN" or double clicking but when opened from the "AUTOSAVE VAULT", some of them opened! It is not so much the files I'm concerned about as much as the "problem", something I would want to know how to get out of at a later date. thanks
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Itunes will not open with Yosemite update!!!
After updating my Macbook pro to Yosemite, I have not been able to open iTunes. I have restarted the macbook and plugged my iPhone in and no matter what iTunes will not open!!!
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
ITunes/Quicktime will not open
So iTunes 7.02 and whatever the latest quicktime is will not launch at all. If I launch them they'll show up in task manager, but will never open. Ending task does nothing but cause my comp to go completely unstable (won't shut down/reboot except with a hard shutdown, can't go to add/remove programs, explorer is f'd up and won't close and reopen itself, etc). Also, trying to launch either of them prevents me from opening new programs or shutting down.
I've scoured the web and itunes support and haven't found a solution that works for me.
So far I've...
1)uninstalled itunes/quicktime, deleted all files (except for itunes preferences/playlists), rebooted and reinstalled.
2)uninstalled itunes/quicktime, reboot, installed quicktime 6.4, reboot, unistalled quicktime, reboot, reinstalled itunes/quicktime 7+
3)uninstalled itunes/quicktime, delete all itunes/quicktime files, reboot, installed quicktime standalone, installed itunes.
4)uninstalled apple software updater, and redid #3.
5) uninstalled quicktime and itunes, rebooted, removed itunes preference files from both application data folders, reinstalled.
And tried some of the above a few more times.
There were no hardware/software changes, this just started happening two days ago. Plugging in my shuffle will charge it but iTunes won't launch (except in task manager).
I don't have Norton/McAffee (that was creating a problem for some people). I'm using windows firewall and it is already an exception. Current anti-virus is AVG 7.5, I have all the security updates including SP2.excellent news. glad you're up and running again.
here's what was probably going on. since itunes and quicktime (and ituneshelper) are internet applications, your Firewall will be keeping an eye on modifications to those programs. typically a new set of rules is generated for the new versions of the applications. so it's possible for the Firewall to allow the earlier version of the application, but balk at the newer one (because there's different sets of rules for each one).
so if you run into this sort of thing again after an upgrade, try checking through the exceptions that you firewall has set up for those new versions of the applications. -
Quicktime will not open video files - QuickTime couldn't parse it: -2048
I just purchased a new Sony handycam so that I can make movies using iMovie. However, iMovie will not import the files from my camera and although the files show up on the drive as Quicktime MPEG files (with suffix MPG) neither Quicktime or iMovie will open the files. iMovie gives an error message saying "Quicktime couldn't parse it: -2048"
Can anyone help - I really want to open the files in iMovie so that I can make videos and I'm worried that my expensive new Handycam is a worthless purchase!
Thanks in advance...Your files are MPEG-2 and you need additional software to view them in QuickTime:
http://apple.com/quicktime/mpeg2
and a different application than iMovie to convert the audio portion:
http://www.apple.com/downloads/macosx/video/mpegstreamclip.html -
Itunes and quicktime will not open properly
My itunes freezes when opening and quicktime say there is a run time error. I have uninstalled everything and quicktime does not go away. then re-installed both and they still do not work. not sure what to do.
I have uninstalled everything and quicktime does not go away
what's the precise wording of the message that you're getting when you try to launch itunes?
what is the wording on the message that you get when you try to uninstall QuickTime?
(include error message numbers if you're getting any.) -
I am having issues with Quicktime. It would not open, so I tried to "delete" it and re-intall. When I did that, it would not let me install it and I got a message saying it could not install because I already had it.
So, I guess what I need to know is how do I un-install Quicktime (even though the icon is gone) and then re-install it.
Thanks!Yes I had that problem this week. Did search in finder and dragged all files to trash,including any attempted down loads of updated quicktime, emptied, restarted and then down loaded latest version and all ok.
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Both ITunes and Quicktime will not open
I can't open either ITunes or Quicktime. Each time, I get the iTunes or QuickTime Player "has encountered a problem and needs to close. We are sorry for the inconvenience." I tried repairing both, was able to uninstall & reinstall iTunes but still get same error. Quicktime would not uninstall, removed it through Windows Install Clean Up, cannot re-install.
Here are the errors:
AppName: itunes.exe AppVer: 7.6.2.9 ModName: quicktimestreamingauthoring.qtx
ModVer: 7.4.5.67 Offset: 0001685c
EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.4.5.67 P3 : 47edaedf
P4 : QuickTimePlayer.exe P5 : 7.4.5.67 P6 : 47edaedf P7 : 0000130d
P8 : c0000409 P9 : 00000000
And the one during the Quicktime install:
Error writing to file: C:\Program Files\QuickTime\QTSystem\QuickTimeStreaming.Resources\ QuickTimeStreaming.Resources.qtr
Verify if you have access to that directory
Please help! I am pulling my hair out!I wish I had an answer for you; all I can say is, you're not alone. I've been unable to open iTunes (7.6.2) all day, and after reading your post, I tried QuickTime: yep, it only crashes, just like iTunes. FWIW, here's what I tried: restart, repair disk permissions, CD start, using Time Machine to restore iTunes 7.6.1 (now I have both that and 7.6.2, but neither works), calling Apple tech support (they want $49 to see if they can come up with something else).
Also FWIW, this problem started this morning; last night, I upgraded Safari (3.1.1). I don't know why there'd be a connection, but...? -
Itunes has stopped working - quicktime will not open missing rundll32.exe
I have a Gateway computer with windows vista. When I try to open itunes I get the message that itunes has stopped working and windows will close. When I try to open quicktime in the control panel I get the message the windows host process (Rundll32) has stopped working. I can not uninstall quicktime. I have downloaded and installed itunes and quicktime many times but this does not help. Please someone help me. I am at wits end. How do other people have itunes working with windows vista?
Hey MrsBeth, it looks like your PC is on a network or something. I am uncomfortable giving advice since I don't know what's going on there.
What I am comfortable with is these directions below. Give yourself full control and ownership the the entire C: drive and all its subfolders. And temporarily turn off UAC for good measure - you can turn it back on after you've installed iTunes.
Let's cross our fingers that the install goes through!
How to Take Ownership and Grant Permissions in Windows Vista
How to Disable UAC
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