QuickTime will not uninstall

I am using Windows 7, 64 bit. I am unable to download iTunes, I get the error message "A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTIme is installed." However when I try to uninstall QuickTIme from the Control Panel/Uninstall window the same message is received. Help!

"A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTIme is installed."
That's usually trouble with the QuickTime.msi. Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Similar Messages

Quicktime will not uninstall- please help

I am an XP SP2 user. Over the past 24 hours i had an issue where windows installer kept trying to re install iTunes even though it was installed. I solved this by removing from iTunes via control panel. However, before I reinstall iTunes I need to be able to uninstall quicktime version 7.1. This was originall in add/remove programs. However when I went to press remove to start the install wizard, it sort of started then did nothing, this starting then doing nothing has continued throughout all attempts at anything. It has now disappeared from the add/remove section. Furthermore, it no longer has the proper icon next to it, it is a windows icon. I have tried in normal mode and safe mode to uninstall quicktime from the quicktime file on the start menu. All of this has been to no avail. PLEASE HELP!
I should add that I do not get any error messages.
I know i have posted this before but I am desperate!

hey there,
I had this same problem and followed directions from a previous post. i went to the quicktime standalone download, and clicked it. subsequently, quicktime uninstalled automatically because i already had it. (unistalling it via conventional methods didn't work for me either) the set-up icon saved to my desktop and my computer restarted after it uninstalled the program. after restart, i clicked on the setup icon for quick time, reinstalled it from there and voila! itunes! thank goodness.

QuickTime 7.3.1 will not uninstall

I tried to update to version 7.4.14 but the older version will not uninstall. I get a splash screen that says "The feature you are trying to use is on a network resourse that is unavailable" it goes on to say "Click OK to try again, or enter an alternate path to a folder containing the installation package 'QuickTime.msi' in the box below. I've got the install exe for 7.3.1 but do not know how to extract the QuickTime.msi from it because when I run the old executable for 7.3.1 I get the same splash sceen above. Doee anyone know how to resolve this?

+the older version will not uninstall. I get a splash screen that says "The feature you are trying to use is on a network resourse that is unavailable" it goes on to say "Click OK to try again, or enter an alternate path to a folder containing the installation package 'QuickTime.msi' in the box below.+
With that complex of symptoms, let's try the following procedure.
Download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any QuickTime entries in the list of programs in CleanUp, select those QuickTime entries, and click “remove”.
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
7. Restart your computer.
Now try another QuickTime install. Does it go through properly this time?

ITunes and Quicktime will not load

Hi, when i try and load my iTunes, it will not load. It has been working fine for months, but has recently stopped!
When i try and load iTunes, i am given the standard Windows "iTunes has encountered a problem" screen with the error message of:
Error Signature
AppName: itunes.exe
AppVer: 6.0.0.3
ModName: quicktimeStreamingAuthoring.QTX
ModVer: 7.0.3.50
OffSet: 00016cb9
So i "Repaired" iTunes, which didnt fix the problem, i uninstalled it, which also didnt fix it.
Then i decided to try and uninstall Quicktime, due to it being the root of the problem, and i was greeted with this error:
Error Description
DLL function call crashed
QTInstallCode.QuickTimeUninstallPrc
Any ideas on what is the problem, and how to fix it?! Because i cannot install a new quicktime whilst this one is still on my computer, and i cant get it off!!
Any help would be greatly appreciated!
Matt

Okay... I'm waiting for this answer too!! Exact problem...was working fine now I get the "Itunes has encountered a problem...." I attempted to run Quicktime (it is needed, I understand) but now it will not run. I uninstalled all (could not even find Quicktime) and attempted to reinstall. Itunes apparently reinstalled but Quicktime will not... and now nothing is running.

QuickTime will not open (Windows 7 64-bit OS)

I have the latest version of iTunes with QuickTime installed. I have completely uninstalled and reinstalled iTunes with QuickTime several times. iTunes opens fine, but QuickTime will not open. It used to open fine about a month ago, but will not now, I have no idea what changed on my computer to cause this problem. When I try to open it, the Quicktime icon appears at the bottom of the screen in the Windows 7 taskbar, but no window opens on the screen. I have a Windows 7 64-bit operating system. Has anyone seen this before or had any success correcting this problem? Thank you, Josh

When I try to open it, the Quicktime icon appears at the bottom of the screen in the Windows 7 taskbar, but no window opens on the screen
That's consistent with a QuickTime display preference gone bad, josh.
If that's what is afoot, rebuilding the QuickTime preferences can help, although it can be a bit of a trial to track them down on the 64-bit systems.
Close any of the QuickTime Player buttons that are currently in your taskbar.
Now we need to change some view settings on the PC. (The preferences are kept in hidden folders.)
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected.
Click OK.
Next we'll navigate to your AppData folder.
In Computer, open Local Disk C:\ or whichever drive your user documents are stored on.
Open the "Users" folder.
Open the folder with the name of the Windows User account in which the QuickTime Player isn't displaying properly.
Open the "AppData" folder.
Now the hunt for the QuickTime preferences begins.
Open the "Roaming" folder.
Open the "Apple Computer" folder.
Do you see a "QuickTime" folder in there? If so, drag that out onto the Desktop. Now try launching the QuickTime Player.
*If there was no QuickTime folder in \Roaming\Apple Computer\, or if the QuickTime Player still isn't displaying properly*
Quit any QuickTime player buttons in the Taskbar.
Go back into the "AppData" folder.
Open the "Local" folder.
Open the "Apple Computer" folder.
Do you see a "QuickTime" folder in there? If so, drag that out onto the Desktop. Now try launching the QuickTime Player.
*If there was no QuickTime folder in \Local\Apple Computer\, or if the QuickTime Player still isn't displaying properly*
Quit any QuickTime player buttons in the Taskbar.
Go back into the "AppData" folder.
Open the "LocalLow" folder.
Open the "Apple Computer" folder.
Do you see a "QuickTime" folder in there? If so, drag that out onto the Desktop. Now try launching the QuickTime Player.
Any of those measures help with the display problem?

Itunes or quicktime will not open

I just purchased ipod and I downloaded itunes. at first it worked correctly, then it stopped opening and quicktime will not open either. I have tried re-installing numerous times to no avail. All the error message says unknown error send or don't send to MS. I am starting to get frustrated over this. It has taken up so much time. CAN SOMEONE PLEASE HELP ME????

Hi Dave. Many thanks for your response. I uninstalled iTunes and Quicktime and then reinstalled them and now I can open iTunes. I now have another problem. The music that is on my iPhone that was imported from my iTunes prior to resetting my Mac seems to be unavailable for me to play. It doesn't show up on my iPhone when it's not connected. But when I connect it to my Mac all the songs show up under the music tab of my iPhone but they are all light grey and when I click one an exclamation mark appears next to it. I've tried authorizing my account but that doesn't do anything.
If you have any idea what the problem could be I would really gratefull.

ITunes/Quicktime will not start.

iTunes/Quicktime will not start. Nor will anything quicktime dependant start. (Like Adobe Go Live) I recently reformated one of my Windows PCs and reinstalled m$ windows xp pro. I begain installing nessacary software and when I was done with iTunes/Quicktime (Why the heck is it now bundled?) it would not start. Could it be a codec conflict problem? I also tried reinstalling iTunes/Quciktime and nothing changed...
Any comments would be appreciated.

hi trackmanxs!
then i got the new quicktime and i am gettin error -1316 and -1603....someone please help
here's what we'll try first with that one.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
next use the QuickTime component of the complete uninstall instructions in the following document as a guide to a manual removal of leftover QuickTime program files and folders.
Trouble installing iPod, iTunes, or QuickTime software in Windows
once we've got all the existing QuickTime scraped away, let's try another careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

Quicktime will not update in Windows

when I try to update QuickTime, (windows7 ) I get an error code that there are insufficient privileges to access the start menu folder for QuickTime. I have tried n as admin, changed ownership of the folder.With out this I can not update ITunes. By the way I tunes will not uninstall ether. Any help would be appreciated.

Lets do a few things.
1. Update QuickTime. http://www.apple.com/quicktime/download/
2. Open up QuickTime player.
3. Click on Edit> QuickTime Preferences>Advanced.
4. In the center of this section there is a "Video" section select Safe Mode.
5. Click on Ok and go ahead and close out of QuickTime.
I have also noted that there are SEVERAL bugs with QuickTime and Nvidia Chips.
A few things I suggest you do is to update all of your drivers, and install any pending Windows Updates.
Please post if this worked for you.
JMG- Not associated with Apple.

Itunes will not open and quicktime will not update

selecting iTunes results in popup message; 'iTunes requires Quicktime 7.5.5 or later...', but QuickTime will not open.
Control right-click did not help.

Wow, it looks like your software is very very old.
The current version of QuickTime is 10.3. The current version of OS X is 10.9.1. (Your profile indicates you are running OS X 10.5.8, Leopard. Leopard was released in 2007.)
The current version of iTunes, 11.1.4, will not run on Leopard.
Anyway, it sounds as if all your software needs extensive upgrading. You may be using a computer that is too old to run current software.

I upgraded from 3.6.13 to Beta 4.0 and now Firefox will not open at all I tried to uninstall to start again but it will not uninstall either it does nothing.

I uninstalled Beta 4 and re-installed 3.6.13 now Firefox will not open at all I tried to uninstall to start again but it will not uninstall either it does nothing, I have been using Firefox for a long time but cannot resolve this problem can anyone help and give me a solution please. As I use Firefox as my web browser it is very frustrating.
The fact it will not uninstall appears to be something completely new as nobody I know who uses Firefox has ever encountered this in the past.

Did you check your security software (firewall)?
A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
See [[Server not found]] and [[Firewalls]] and http://kb.mozillazine.org/Firewalls
If necessary then also see:
* http://kb.mozillazine.org/Browser_will_not_start_up
* http://kb.mozillazine.org/Error_loading_websites

FIREFOX CRASHES WHEN I OPEN IT TRIED TO UNINSTALL AND RE INSTALL BUT IT WILL NOT UNINSTALL AND STILL WILL NOT WORK

EVERYTIME I TRY TO USE FIREFOX IT CLOSES IMMEDIATELY. I TRIED TO UNINSTALL IT BUT IT WILL NOT UNINSTALL. WHEN I TRIED TO RE DOWNLOAD IT AND RUN FIREFOX 4.0 IT WONT DO IT CAUSE IT SAYS ITS STILL TRYING TO DELETE THE OLD ONE AND KEEPS RESTARTING MY COMPUTER WITHOUT DELETING IT OR INSTALLING THE NEW ONE.

I would expect wording related to connection, but see
http://kb.mozillazine.org/Firewalls

I have installed a free download from an older version adobe reader and it will not uninstall?

Most programs unistall easily from the control panels add/remove programs icon application.
This older version i installed on my computer will not uninstall.
Any sggestions.
It tends to stall out or not uninstall at all.
There is not even an unistall choice available any more on the add/remove programs.

You can try using this tool to remove all traces of previous version(s) of Reader:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

"Apple Mobile Device Support" will NOT uninstall from my computer, so I am still unable to upload iTunes

"Apple Mobile Device Support" will NOT uninstall from my computer so I am still unable to upload iTunes. I have tried it multiple times in multiple ways and after the uninstall always fails. Solutions to this specific problem?

I don't know... A link to the official repair advice is given at the top of my user tip. There was a new build of the iTunes 11.1.4.62 setup file released yesterday which is supposed to install cleanly on any system still back on iTunes 11.1.3.8, however they are still giving the same advice for problem systems that have already been upgraded. I.e. the new installer won't repair a currently borked install.
You can download 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components, then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). AMDS might not install right now, but you may get a more useful error message as to why not, and you might be able to run iTunes even if you can't update your devices at this stage.
tt2

HT1923 iTunes on my Windows Vista has failed to update over several weeks. Attempting uninstal/reinstall according to iTunes support page. Will not uninstall 'Apple Mobile Device Support' - goes to 99% then progress bar unwinds completely. Tried rebooting

iTunes on my Windows Vista has failed to update over several weeks. Audio will not play out. Attempting uninstal/reinstall according to iTunes support page. Will not uninstall 'Apple Mobile Device Support' - goes to 99% then progress bar unwinds completely. Tried rebooting. Any clues??

Hey petanque1,
Thanks for the question. I understand that you are experiencing issues installing iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M.

I MOVIE....Quicktime will not allow me to view it

I am running Yosemite. When I use IMOVIE I can upload to iTunes no problem. However, when I save the movie to an external hard drive or my desktop. Quicktime will not open it. I am using quicktime 10.4. Also with the new upgrade to Yosemite, there is no longer an IDVD option to save to a DVD...how can I save a movie I made to a DVD

Try contacting apple

QuickTime will not uninstall

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