QuickVPN to RV042 frequent disconnects

I have an RV042 firmware 4.1.1.01-sp with client vpns established. I have one end user that can connect every time with now issues whatsoever. I have other clients that can connect, but are often dropped. The first day they connected for up to 8 hours with now issue, since then they are lucky to connect and if they do are often dropped. Here is the latest logfile from that machine: (with my ip xxx'd out)
2012/11/19 09:38:29 [STATUS]OS Version: Windows XP
2012/11/19 09:38:29 [STATUS]Windows Firewall is ON
2012/11/19 09:38:29 [STATUS]One network interface detected with IP address 192.168.0.114
2012/11/19 09:38:29 [STATUS]Connecting...
2012/11/19 09:38:29 [DEBUG]Input VPN Server Address = xxx.xxx.xxx.xxx
2012/11/19 09:38:29 [STATUS]Connecting to remote gateway with IP address: xxx.xxx.xxx.xxx
2012/11/19 09:38:31 [STATUS]Remote gateway was reached by https ...
2012/11/19 09:38:31 [WARNING]Remote gateway wasn't reached...
2012/11/19 09:38:31 [WARNING]Failed to connect.
2012/11/19 09:38:32 [STATUS]Remote gateway was reached by https ...
2012/11/19 09:38:32 [WARNING]Remote gateway wasn't reached...
2012/11/19 09:38:32 [WARNING]Failed to connect.
2012/11/19 09:38:32 [WARNING]Failed to connect!
Client machine is windows XP
Is there some more extensive troubleshooting I can provide? Please reply with any suggestions.
Thank you,
Jack
Log from other machine is here:
2012/11/19 11:16:00 [STATUS]OS Version: Windows 7
2012/11/19 11:16:00 [STATUS]Windows Firewall Domain Profile Settings: ON
2012/11/19 11:16:00 [STATUS]Windows Firewall Private Profile Settings: OFF
2012/11/19 11:16:00 [STATUS]Windows Firewall Private Profile Settings: OFF
2012/11/19 11:16:00 [STATUS]One network interface detected with IP address 10.0.2.15
2012/11/19 11:16:00 [STATUS]Connecting...
2012/11/19 11:16:00 [DEBUG]Input VPN Server Address = xxx.xxx.xxx.xxx
2012/11/19 11:16:00 [STATUS]Connecting to remote gateway with IP address: xxx.xxx.xxx.xxx
2012/11/19 11:16:01 [STATUS]Remote gateway was reached by https ...
2012/11/19 11:16:01 [STATUS]Provisioning...
2012/11/19 11:16:10 [STATUS]Success to connect.
2012/11/19 11:16:10 [STATUS]Tunnel is configured. Ping test is about to start.
2012/11/19 11:16:10 [STATUS]Verifying Network...
2012/11/19 11:16:16 [WARNING]Failed to ping remote VPN Router!
2012/11/19 11:16:19 [WARNING]Failed to ping remote VPN Router!
2012/11/19 11:16:22 [WARNING]Failed to ping remote VPN Router!
2012/11/19 11:16:25 [WARNING]Failed to ping remote VPN Router!
2012/11/19 11:16:28 [WARNING]Failed to ping remote VPN Router!
2012/11/19 11:16:31 [WARNING]Ping was blocked, which can be caused by an unexpected disconnect.
2012/11/19 11:16:36 [STATUS]Disconnecting...
2012/11/19 11:16:40 [STATUS]Success to disconnect

Hi Jack,
Usually the following log entry indicates that the ping reply from the router was blocked:
2012/11/27 10:12:47 [WARNING]Failed to ping remote VPN Router!
2012/11/27 10:12:48 [WARNING]Failed to ping remote VPN Router!
2012/11/27 10:12:49 [WARNING]Failed to ping remote VPN Router!
2012/11/27 10:12:50 [WARNING]Failed to ping remote VPN Router!
2012/11/27 10:12:51 [WARNING]Failed to ping remote VPN Router!
The last thing the client does is ping the LAN IP of the router. The router replies and something on the PC blocks that reply. Check the PC for third party firewall or antivirus software that would block a ping reply from a different subnet than it's own. Disable/uninstall any such software. Usually when this happens the router shows that the status of the client is "Connected". Is this the case?
- Marty

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Click on the Wireless tab
Here select manual configuration...Wireless Network mode should be mixed.
Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbors network.
Set the Radio Band to Standard-20MHz and change the Standard channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on Save Settings...
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Ichat, AIM, & Adium all frequently disconnect when using Airport. I use a Linksys Wireless Router with an Airport extreme card. When directly connected to the router, I have no problem. Using a PC with Windows XP, AIM operates fine. Safari and Firefox work fine, although sometimes I receive errors connecting to pages, when I try again no problem. Using any of the chat programs, I lose connection, but then can reconnect. After a few times, the AOL servers will prevent login.
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Hi John,
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Our disconnects are almost certainly related to wind and rain. It will disconnect within minutes of rain starting which suggests an above ground fault.
Some days are sunny with zero disconnects, but most have 2-15 disconnects a day.
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Hi,
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Any thoughts gratly appreciated,
Thanks,
Rich
===
From HH Helpdesk:
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ42355114
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 14/10/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 02:05:06
6. Data rate:
19999 / 52442
7. Maximum data rate:
22180 / 51340
8. Noise margin:
6.9 / 6.2
9. Line attenuation:
0.0 / 16.5
10. Signal attenuation:
0.0 / 16.5
11. Data sent/received:
67.6 MB / 35.3 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
From http://www.dslchecker.bt.com/:
The following is from a ping polling tool running from a machine connected directly to the HH. It is set to ping google DNS 8.8.8.8 on a 1s frequency (sorry Google, but figured you could handle the extra load). The red block shows packet loss, lasting for 15s. At the same time, the HH also became unpingable, also reporting 100% packet loss. This is exactly the same behaviour I see each time.

Looks like the dlm as intervened and the speeds capped around that 54meg level.
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http://www.homeandwork.openreach.co.uk/problems-with-your-phone-or-broadband/search.aspx
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Hi...
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Hi
Lately for the past couple weeks, my modem is frequently disconnecting and reconnecting and it is driving me nuts. The time it will stay online is random, ranging from a few minutes to a few hours. The re-connecting only takes about 20-30 seconds. It is not a phone service problem because I still have a dial tone even when I got disconnected (though I do hear some noise). Verizon techs has come to my house more than 3 times, each time claiming that the problem will never happen again. The problem would seem fixed for a day or two, but then the disconnections would happen again.
Please help!
I have a Westell 6100 modem connected to a Linksys WRT54G v5 router.

quietstorm57 wrote:
So I found out my modem was not in bridge mode. Thanks for the link. Once I changed my modem to bridge mode, my Linksys router settings started screwing up, but that issue has been resolved once I called Linksys.
Can you explain to me, in detail, how changing my modem to bridge mode solved this problem?
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Thanks!
I am not sure but - if that resolves the issue, my guess are because the modem is
#1 buggy
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If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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I recently changed my internet provider, since then i have frequent disconnections in the airport, though other units connects properly with the router. Its so frustrating that every 10 min it disconnects and it will take another 30 min to connect after repeated trials. I contacted router to find out any fire wall updates and they said its my macbook problem as other devices are working fine. Please provide any info to get rid of this frustration. Thank you..
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I should also add...
BEFORE attempting any Major Upgrade... get yourself an External Hard Drive... and create a Bootable Clone Backup of your current Hard Drive...
By far the easiest way to make such a Backup, is to use something like
SuperDuper http://www.shirt-pocket.com/
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You will NOT LOSE ANYTHING.
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I installed an RV042 this weekend at my home office that has dual DSL connections. The unit works great except now I am offsite and I cannot get to the VPN. The frustrating thing is that the quickVPN CONNECTS it just does not verify the connection via the remote ping.
2009/06/08 08:48:19 [STATUS]OS Version: Windows XP
2009/06/08 08:48:19 [STATUS]Windows Firewall is OFF
2009/06/08 08:48:19 [STATUS]One network interface detected with IP address 10.15.25.xxx
2009/06/08 08:48:19 [STATUS]Connecting...
2009/06/08 08:48:26 [STATUS]Remote gateway was reached by https ...
2009/06/08 08:48:26 [STATUS]Provisioning...
2009/06/08 08:48:33 [STATUS]Tunnel is connected successfully.
2009/06/08 08:48:33 [STATUS]Verifying Network...
2009/06/08 08:48:37 [WARNING]Failed to ping the remote VPN Router!
2009/06/08 08:48:38 [WARNING]Failed to ping the remote VPN Router!
2009/06/08 08:48:39 [WARNING]Failed to ping the remote VPN Router!
2009/06/08 08:48:40 [WARNING]Failed to ping the remote VPN Router!
2009/06/08 08:48:41 [WARNING]Failed to ping the remote VPN Router!
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As you can see the windows firewall is off, I have a 10.15.25 address on the client side, (The VPV side is 192.168.100.xxx). So the tunnel connects okay but the network verification fails. SO this means that 443 from where I am is open. Of course who would block 443 anyhow? Is there an access rule that needs to be created to allow ping to the local address of the router or something? If so that is not in the documentation anywhere. Help please?

David,
This is definitely *not* resolved, and I am having the exact same problem with an RV042 (firmware version 1.3.12.19-tm) from a WIndows 7 Ultimate (v6.1.7100) platform.
All of the ports on the RV042 are fully available from the internet. Here is an nmap scan of the entire RV042:
C:\Users\markm>nmap 173.13.184.201
Starting Nmap 5.00 ( http://nmap.org ) at 2010-02-10 22:12 Pacific Standard Time
Interesting ports on 173-13-184-201-sfba.hfc.comcastbusiness.net (173.13.184.201
Not shown: 995 filtered ports
PORT      STATE SERVICE
80/tcp    open   http
113/tcp   closed auth
443/tcp   open   https
1723/tcp open   pptp
60443/tcp open   unknown
Here's the screen shot of QuickVPN (not much to tweak):
When try and connect, it get's all the way through everything, but hangs on "Verifying network..." This is the classic "can't ping the server" problem... FWIW, I inserted a copy of my QuickVPN logfile at the end of this post.
I see a lot of guys trying crazy stuff, but no answers, or even suggestions that seem to understand the problem. Maybe I should turn this around a little...
Has *anyone* successfully connected using QuickVPN under Windows? If so, can you please describe your configuration? I suspect this tool worked once in '98, and Linsys/Cisco still thinks it works.
As best I can tell, the tool simply hasn't worked since at least WinXP, maybe Win2K.
Helllllllllllllllllllllllllllllllllllllp!
-Mark
Log file after unsuccessful connection attempt (with 2 retries):
2010/02/10 21:54:55 [STATUS]OS Version: Windows XP
2010/02/10 21:54:55 [STATUS]Windows Firewall is ON
2010/02/10 21:54:55 [STATUS]One network interface detected with IP address 10.69.1.100
2010/02/10 21:54:55 [STATUS]Connecting...
2010/02/10 21:54:55 [STATUS]Connecting to remote gateway with IP address: 173.13.184.201
2010/02/10 21:55:00 [STATUS]Remote gateway was reached by https ...
2010/02/10 21:55:00 [STATUS]Provisioning...
2010/02/10 21:55:04 [STATUS]Tunnel is configured. Ping test is about to start.
2010/02/10 21:55:04 [STATUS]Verifying Network...
2010/02/10 21:55:10 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:55:13 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:55:16 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:55:19 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:55:22 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:55:25 [WARNING]Ping was blocked, which can be caused by an unexpected disconnect.
2010/02/10 21:55:33 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:55:34 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:55:35 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:55:36 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:55:37 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:55:38 [WARNING]Ping was blocked, which can be caused by an unexpected disconnect.
2010/02/10 21:55:46 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:55:49 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:55:52 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:55:55 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:55:58 [WARNING]Failed to ping the LAN IP of the remote VPN Router!
2010/02/10 21:56:01 [WARNING]Ping was blocked, which can be caused by an unexpected disconnect.
2010/02/10 21:56:05 [STATUS]Disconnecting...
2010/02/10 21:56:13 [STATUS]Tunnel is disconnected successfully.

QuickVPN successful session gets disconnected

Hello,
I have been installing RV042 routers in my clients homes for automation systems. We set up VPN to use the Quick VPN utility and I am having an issue. I am using Windows 7 64bit on the client end and can successfully connect. After a period of time, usually an hour or so the remote network becomes unavailable and an error message pops up on the client that reads; "Remote is not responding. Do you want to wait?". Clicking "yes" delays the popup for approx 30 seconds. A "no" response disconnects the session. Attempting to reconnect results in sucessfull connection but failed verification with "Failed to ping remote VPN Router." and then a disconnect. Both routers, client side and the remote, are RV042 models and both systems are with Comcast service. (Also happens to other service provider systems that other clients have.) On the QuickVPN client side I do have port 443 and 500 forwarded to my PC with windows firewall off. Any ideas??
Jon

I am the only user at this time.
I tried the connection this morning and I still cannot connect. Previously, I haven't had the time to investigate the disconnect so I'd just leave the thing alone and eventually I'd need to connect and it would work.
I am pretty sure a reboot of the remote router has not happened before successful reconnection.
What should I look at?

Wifi frequent disconnecting after updating to 6.1.3

Few days back I updated my Iphone 4s to 6.1.3. From that day my wifi was disconnecting frequently, This problem started when I am using skype or face time.(video calling).
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Hi deepthisrinivas,
Thanks for visiting Apple Support Communities.
See this article for some helpful tips for troubleshooting your Wi-Fi connections:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Best,
Jeremy

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Hi,
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Go to the Server Settings tab
Untick the SSL option.
The AIM SSL servers can drop the connection more often that the regular ones.
Also if the SSL connection is lost messages (or iChat) need manually reconnecting as a SSL reconnection is not automatic like the regular server is.
If that does not work I would delete the com.apple.ichat.AIM.plist
I would phrase the way to ge there as
In the Finder use the Go Menu
Hold down ALT key
Select the Library that appears
Open Preferences and find file
Drag to Trash
Restart Messages
8:39 PM Monday; September 17, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

QuickVPN to RV042 frequent disconnects

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