Quite a large speed drop since bad weather!

Hello Forum peeps!
Since installing infinity in April weve een pretty much constatly getting 38bg speeds, 1.5mb upload, were on the 40mb/2mb (although been emailed several times to be told we should now be able to get 9mb up), hadthe early issue of hub not waking up after a long period asleep, but otherwise rock solid.
That is, up until the recent bad weather (not the snow as we got an inch tops for 6 hours!!!!) our speeds dropped right down to 1mg! i'm unable to run the full dianostic test on bt wholesale as it Wont display the results page! Keep getting Unable to display webpage message and on refresh it resorts to the start, and then after a 3 locks you out for an hour, ive done the basic BT test which have links to sreengrab results below, and also frequent speedtet.net checks which vary from 1mg-12mg and wireless around 6mg (wreless usd to give 12-13mg on the netbook - no other way of testin as main pc died many moons ago! )
have reset both the router and hub several times alowing the router tocyce before turning the hub back on, but makes very little difference,
i havent rung india Yet, but am gettng to the stage where i ma have too!! thought i'd check with thos in the now first,
just got to the stage of fed up and annoyed now at being hardly able to watch youtube videos without buffering all the time!!!!
Screen grab first test
http://img.photobucket.com/albums/v668/pastycat/infinity_zps531b1159.jpg
Screen rab second test
http://img.photobucket.com/albums/v668/pastycat/infinity2_zps23ed8bc0.jpg
speedtest.net
http://www.speedtest.net/result/2478136671.png

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Similar Messages

Broadband speed drop since line fault repair

We have recently had a phone line fault fixed but after more than 3 days the broadband speed has been lower than it was during the fault and less than half its original speed.
Pre-line issue downstream was around the 16,500kbps with some drops down to 13,000kbps. The line developed a fault which started causing dc's and the phone line became noise with constant cracking and rustling sounds which turned out to be a damage connector causing water to corrode the cables, during that time when active broadband speeds dropped but while connected gave 9726kbps download and 888kbps upload, the phone line was fixed on friday the 15th of January and the phone line itself is very quiet, better than its been in maybe years, no noise that i can hear at all. However the connection dropped out during the night after the line was fixed and came back at 6652kbps down and 440kbps up, it remained at this speed for atleast 3 days then the router reconnected at 6652kbps down with 888kbps up were it remained until this morning, the router reconnected again at exactly the same speed.
I can understand it dropping originally due to the fault but has had over 72hrs connected but the speed has not increased, infact the speed is slower than with the fault which makes very little sense but i suspect is something to do with the noise margin, I include router and btw reports. Hopefully I can get some help with this.
Thanks
Jon
HomeHub2 Connection info
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:59:42
Downstream
6,652 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.8 dB / 12.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
1678 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Results from btw preformance test
Download speedachieved during the test was - 5.85 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Solved!
Go to Solution.

Great just shy of 3days connected I appear to have had another sync on the line, still no change to downloadspeed but yet again an upload speed increase, Obviously the exchange is trying to resync but it seems my download speed is stuck. This was the 1 and only connection change, should have posted the stats las tnight to show 2days 12+hrs before I went to bed
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:50:34
Downstream
6,652 Kbps
Upstream
1,132 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.5 dBm

Bad weather no excuse.

Ok I can accept bad weather as an excuse for no freeview channels all weekend,but no BBC Iplayer on high speed BT Infinity,
sorry you must be havin a laugh.
Im in Belfast N.Ireland and cant even watch normal channels.
Worry is when Infinity moves to streaming only we are in trouble.

Hi Bazz02,
Thanks for the post. Sorry to hear that you are having problems with your BT Vision service. Have you reported this to BT? I presume you have been told its due to the weather?
I would be happy to look into this, I know you guys in Belfast have been hit quite badly with the snow so let me see what I can do. We have been very lucky down here in Enniskillen, we haven't had a pick of snow.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

Having speed drop issue.

Hi,
I am having a speed drop issue since about this Saturday, in the night time and I dont see what the problem is?. The connection is being tested with ethernet cable straight to the HH3 and I have nothing else running in the background, no updates on the PC and all consoles are shutdown etc.. does anyone know why this is because I have never had this issue before and you will notice the speed drop downstream of about 2MB missing in the synch speed test, all tests I do I get the same results in the 22.6MB range Downstream and the uploadstream is always the same result at 2.26MB:-
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

Thanks guys for the replys.
@sjtp. Yes mate I agree maybe I should not be so concerned about the speed issue seen as though I do have a prity solid good connection for everything, its just a little annoying I am losing over 2MB somewhere, some how.
@curiousfellow. I have done just that m8ty and found channel 3 seems to be the best for me. I do get upto 300mbps on devices and no drop. I have ran through them all and noted down speeds, traces (bbc.co.uk) and pings to speedtest.net site and channel 3 is doing me justice it seems, its just the over 2MB difference that is bugging me out.
Can you see though guys, in my test it says 25.3MB to my modem but to my PC using ethernet to my HH3 I am gettting 22.6MB, I am losing quite alot, but why is the big question???, it is really annoying me, its not as though I am using long ethernet cables to connect to my HH3 or to my PC they are just normal length cables, actually also they are Cat 6 not 5 so there top notch ethernet cables, gold as well, I didched the BT ones for better cables!!!!. One time when I was first connected to Infinity, 6 months back I was getting around 27000kbps to my PC but that gradually went down so I went along with that cause others connected to Infinity in my area and I was one of the first houses to connect so I expected a drop but now over time it seems to be gradually getting lower and lower to my frustration!!!.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

DISH Connection Bad Weather

A SUBSCRIPTION?? I live 5 miles down a dirt road in the gorgeous country. We use a dish for internet connection, which is unreliable in bad weather. What lunatic thought up a subscription to the cloud as a means of selling Adobe products? If we get bad weather we lose our connection and it is unreliable. What happens if I am working on a project and lose my connection? What if I chose NOT to pay for internet service if times get tough? More people are moving to cell phones instead of land lines, so again, that's not going to help my ability to edit photos, print and sell them. I came here today to find out what is new with Adobe for 2014, ready to buy myself a nice Christmas upgrade, but NO THANKS.

Hi Bazz02,
Thanks for the post. Sorry to hear that you are having problems with your BT Vision service. Have you reported this to BT? I presume you have been told its due to the weather?
I would be happy to look into this, I know you guys in Belfast have been hit quite badly with the snow so let me see what I can do. We have been very lucky down here in Enniskillen, we haven't had a pick of snow.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Recent speed drop

Hi All,
Over the last 3-4 weeks we have had connection issues where the broadband (HUB3) router was dropping out and giving us the flashing lights. at the same time the phone line has been very crackly.
I called BT and they said they would send an engineer out.....
Today, Monday, the engineer came out and found a fault on the mast down the road and then fixed the fault which now means we have a lovely clear voice line BUT........ the broadband connection is still bad.
the results are below:-
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:56:44
Downstream:
287.1 Kbps
Upstream:
1.146 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
27.5 dB / 6.7 dB
Line attenuation (Down/Up):
24.2 dB / 12.0 dB
Output power (Down/Up):
18.3 dBm / 12.3 dBm
FEC Events (Down/Up):
0 / 147
CRC Events (Down/Up):
0 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 12
Error Seconds (Local/Remote):
4 / 7
The BT Speed Tester results
Download Speeds    0.12
Upload Speeds      0
Ping Latency     40.5ms
With 5 people in the house demanding a better connection we are struggling to even get a google result let alone 4 conections to Facebook... lol.
Any clues would be appreciated.
Cheers,
Spencer (Forest of Dean)
p.s. prior to the bad weather etc we were getting a 6mb connection....
Solved!
Go to Solution.

Hello,
we are now 3 days further on and the speed has not increased at all.
results below:-
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 17:27:30
Downstream:
287.1 Kbps
Upstream:
1.122 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
28.0 dB / 6.1 dB
Line attenuation (Down/Up):
24.2 dB / 12.0 dB
Output power (Down/Up):
18.3 dBm / 11.8 dBm
FEC Events (Down/Up):
24 / 768
CRC Events (Down/Up):
0 / 226
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 309
Error Seconds (Local/Remote):
0 / 101
The speed tester online shows 0.07mb download, 0mb upload and 45.3ms latency delay.
I have reset the router and also, the router is automaticaly switched of between 12 & 7 on power save.
The tests were done with no other pc conected and on a wired connection.
how long does it take to settle?
is it a gradual increase or will it LEAP into life?
cheers,
Spencer
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 17:27:30
Downstream:
287.1 Kbps
Upstream:
1.122 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
28.0 dB / 6.1 dB
Line attenuation (Down/Up):
24.2 dB / 12.0 dB
Output power (Down/Up):
18.3 dBm / 11.8 dBm
FEC Events (Down/Up):
24 / 768
CRC Events (Down/Up):
0 / 226
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 309
Error Seconds (Local/Remote):
0 / 101

Infinity speed dropped

does anybody know why my actual speed is far less than when i first had infinity installed.i have rang several times and spoken to an advisor but am non the wiser.for the first few months i was on 18mb download as i was estimated (slow area),then for months since i am now on 10mb.after phone calls and resets it goes back up again for a few hours then just drops right down again.advisers never give me an explanaition.im pretty sick of paying all this money for unlimited infinity when my speeds dropped so much,was quite happy with 18 download

As usual, visiting this site is a waste of time. 'Connect via ethernet cable' to do a test. Oh, yes, I'll just send my new tablet back and ask for something put on the market in the 20th century so that I can check my rubbish BT Infinity connection.
My BT Infinity connection is rubbish. It was always awful, but now it's rubbish. If I do a series of speed tests using Speedtest.net seconds, minutes, hours or days apart, the results are all over the place. One moment I can get 6mbps (which is good for me), then it is 0.6, then 20, then 8, and maybe once a day I can stubble upon a 36 or 48. (Once, it was over 50.)
It is not possible to watch TV on my computer, as it stops to wait or stream for 5 seconds out of every 15 seconds of broadcast. That's unusable.
The switch from awful to rubbish coincided with my phone connection going off for a day (broadband was still on). The phone came back, then went off again, then came back. The line is so noisy at times that I have to terminate calls, and I am told that sometimes dialing my number results in nothing happening at all.
I have already wasted a couple of hours mucking about on BT sites, clicking that and clicking that, and anything that purports to do any sort of test comes back saying all is well. Well, well it isn't.
And now that I have no site hosting option at BT I have no reason to stay with BT.
I'll keep a record of my speeds, refuse to pay for a service I am not getting, demand a refund (talk to the legal department: they just love to talk about contracts and consumer law and all that sexy stuff), then go to another provider.
UNLESS, a BT modertator reads this, decides that BT should really provide a decent service to the people who pay for it, and put my so-called Infinity service to a speed that is over 50mbps 9 out of every 10 times I check it, never dropping below, let's say, 20. That would be satisfactory.
By the way, when I was on my previous tarrif, BT told me that I would make a saving switching to Infinity. My bills are almost double what they were.

Big speed loss since Frriday's Failure

To be brief my speed dropped off from 6mbps before Friday's outage to 1.5mbps yesterday morning when service was restored and now it's barely managing 640kbps today. After a nice session with BT India to verify we aren't plugged into the toaster etc they say it's just a coincidence that this has happened and it must be something with our line (I totally disagree as nothing changed apart from the outage happening!)
IP profile is set at 1000 - don't know what it was before Friday as wasn't interested. Data below obviously shows that we've only been connected 4 hours but this is at the behest of BT India making us clart about.
Bottom line is that come WednesdayI need to have a connection capable of supporting me watching some online lectures i.e. watching live video and this connection obviously won't support it - is there anything I can do to get BT to pull their fingers out? I'm at the point of ringing around friends and family to find someone with a suitable connection I can spend 2 weeks at but obviously this isn't a cure!
Any advice that doesn't involve waiting for days greatly appreciated.
Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
Line state
Connected
Connection time
0 days, 4:49:23
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
8.1 dB / 23.0 dB
Line attenuation (Down/Up)
27.0 dB / 14.5 dB
Output power (Down/Up)
19.8 dBm / 12.3 dBm
Loss of Framing (Local)
10
Loss of Signal (Local)
4
Loss of Power (Local)
0
FEC Errors (Down/Up)
647 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
5

Update since Sunday's posts:
We told by BT India that someone would call back about problems within 24 hours (i.e. by 1400 Monday). Nobody did of course. When I then called them back I was told there wasn't a fault on the line (strange because there was on Sunday but for some reason I didn't believe it). He then had me swap my filters (again - and I've got 5 of the buggers so they can't all have mysteriously failed since Friday!) and told me that it was being passed to the engineering department who would called within a three hour window today - nobody called.
I know the common consensus is to wait for things to recover by themselves (My IP Profile is at 750kbps whereas we used to get >6meg) however I have just paid a considerable amount of money on a distance learning masters degree that reuires my to take part in (not just watch) lectures via streaming video and obviously I can't do this downloading at 680kbps (I've already tested it - I can't even get BTs own help videos to load).
Is there anyway I can get some intervention and get my IP Profile changed manually? If not I may as well dump the homehub in the bin and use my mobile for email and what little surfing I do.
Sorry for the moaning posts but BTs customer service should be thoroughly ashamed of itself. It's bad enough being patronised and lied to but when you pay or the plaesure it's just doubly insulting. Rant over.

Connection speeds dropped and noisy line

Hi there,
We will be calling BT tomorrow about this as we have had some crackling noise on our phone line over the past few days and the noise margin has shot up and the speed dropped, broadband connections keeps dropping randomly and sometimes the speed drops to 2mb instead of the usual 18-19mb I get.
When I plug the phone directly into the socket I hear no noise on the line at all, when I plug the phone into the ADSL adapter I still hear no noise, when I plug the router into the ADSL adapter I start to hear noise when the router starts to connect up.
Dont have a replacement adapter tonight to test this theory so thought I would throw it out there for experienced users to comment on.
Thoughts?
As I said before my noise margin has went up quite a bit since this issue.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:00:52
Downstream:
13.35 Mbps
Upstream:
891 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
15.9 dB / 12.5 dB
Line attenuation (Down/Up):
14.9 dB / 10.6 dB
Output power (Down/Up):
19.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
469 / 266
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
517 / 443
Error Seconds (Local/Remote):
38 / 124
Solved!
Go to Solution.

The noise margin will normally fluctuate but only very small amounts. You should find that noise margin is higher about lunchtime and as it get dark and more use the phoenline then noise margin starts to reduce and get lowest about 11/12pm and then the cycle starts again
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Upgraded from HH3 to HH5 and Speed Dropped Straigh...

Hello All,
I did a very foolish thing earlier in the week. I ordered a Home Hub 5 to replace my Hub 3. I installed it today and immediately the download speed dropped from an average 71megs (+BT WiFi Allowance) to 61megs. I spoke to online support and they basically told me I was only guaranteed about 55meg. Now, I have been getting 71 for more than a year - completely constant. No problems, very little variation. BT Wholesale Speedtest shows my download speed has dropped to 61.00 and my profile is set to 62.28. The slowdown is quite noticable in use. I presume the changeover has caused my line to be re-profiled which, naively, I didn't expect to happen as I was only changing the hub. My hub stats are shown below. Any help would be most appreciated. I have to say though that I should have followed the expression 'If it ain't broke don't fix it' and left things well alone!
Best wishes and kind regards,
Roy Bennett
1. Product name:
BT Home Hub
2. Serial number:
xxxxxxxxxxxxxxxxxxxx
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 23:27:55
6. Data rate:
20000 / 64340
7. Maximum data rate:
22363 / 74404
8. Noise margin:
6.4 / 6.6
9. Line attenuation:
0.0 / 18.0
10. Signal attenuation:
0.0 / 18.0
11. Data sent/received:
162.8 MB / 1.5 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes

I have an update........ after several calls to India I finally found a level 2 Tech that seemed to know what he was doing, very helpful well spoken guy called Sanjeev (pobably never get him again).
I told him that my HH5 drops out and is very unstable and I should get 75meg but was fluctuation between 6 and 32meg on wi fi.I told him I hve reverted back to my old Huib 3 and Router setrup and both him and an engineer that visited me said that ws a good move. He told me to do the following:
Go into the hub and change the channel to 11
turn all media off that was connecting to the wi fi, from mobiles to laptops and iPads and even the Youview box
unplug the Router then the HH3 and leave off
he then resent the line to clear as he said "static/cache on the line and anything holding memory"
a few minutes later he came back and said to start up the white Router untill the power and DSL lights were on and steady
turn the HH3 back on and wiait for the 3 blue lights
fire up my wireless laptop and go to Speedtest.net and check the speed and consistancey
The result.......... back up to 36meg wifi which is what it used to be in my conservatory and steady as a rock. I get steady 75meg wired and I expect about 50% loss for the distance away through wi fi.
I am now getting a £33 refund for my trouble and am now trying to arrange for the refund of my HH5 which I have told them is "Not fit for purpose" and asked for my contract to be reverted to before I upgraded. Watch this spce for update
Phew!

BT Infinity speed dropped from 77mb to 64mb

Hi there I recently got BT Infinity 2. Which was brilliant for the first two weeks with a constant 77mb IP Profile. But sometime last week (possibly related to the wind and snow?) It just done an insant drop to 64mb and has stuck there ever since. Is there anything I can do to get my speed back up. Or do I have too wait 2-3 weeks for DLM to reset it automatically?
Before:
After:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ42955553
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:52:01
6. Data rate:
18771 / 65605
7. Maximum data rate:
18748 / 65502
8. Noise margin:
5.9 / 6.2
9. Line attenuation:
0.0 / 17.7
10. Signal attenuation:
0.0 / 17.4
Unfortunately I dont have an IP profile screenshot before the speed drop but it was 77mb.
Thanks

can you post the estimates from the dslchecker
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BT Infinity 2 Speed dropped and now doesn't recove...

I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
I do a lot of file transfers and remote server work so I notice the speed drop.
The Frtiz!Box reports some interesting statistics. Currently it is showing this:
Receive Send
Max. DSLAM throughput 44000 12000
Min. DSLAM throughput 22000 6000
Attainable data rate 46200 18176
Current throughput 43984 12000
Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
Thanks,
Gareth.

This is the full page of DSL stats from the Fritz!Box:
Receive Direction Send Direction
Max. DSLAM throughput
kbit/s
44000
12000
Min. DSLAM throughput
kbit/s
22000
6000
Attainable data rate
kbit/s
45036
16288
Current throughput
kbit/s
43984
12000
Seamless rate adaptation
false
false
Latency
8 ms
8 ms
Impulse Noise Protection
3
4
G.inp
off
off
Signal-to-noise ratio
dB
8
7
Bitswap
on
on
Line attenuation
dB
13
2
Profile
17a
G.Vector
off
off
Carrier record
A43
A43

Infinity speed drop

I have had Infinity option 2 for around 3 months and all has been fine until the past week.
I usually get 76MB down and 20MB up
the past week the speed has dropped to 70mb down and 19mb up for no apparant reason.
I am on the BT homehub 5 and its connected directly to the master socket.
I live aprox 150 meters from the street cabinet.
There has been a lot of "resolving host" and page load errors the past week or 2 as well.
1. Product name:
BT Home Hub
2. Serial number:
+xxxxxxxxxxxxxxxxxxxxxx
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 25/07/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 15:37:00
6. Data rate:
19999 / 71651
7. Maximum data rate:
25938 / 71481
8. Noise margin:
15.2 / 6.3
9. Line attenuation:
0.0 / 14.7
10. Signal attenuation:
0.0 / 14.7
11. Data sent/received:
229.6 MB / 3.5 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTInfinity2-AP2SD
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 2.4 GHz Wireless network/SSID:
BTWifi-with-FON
19. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
20. 2.4 GHz Wireless security:
None
21. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
22. 2.4 GHz Wireless network/SSID:
23. 2.4 GHz Wireless connections:
Disabled
24. 2.4 GHz Wireless security:
None
25. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
26. 2.4 GHz Wireless network/SSID:
BTWifi-X
27. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
28. 2.4 GHz Wireless security:
WPA and WPA2
29. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
30. 2.4 GHz Wireless network/SSID:
31. 2.4 GHz Wireless connections:
Disabled
32. 2.4 GHz Wireless security:
None
33. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
34. 5 GHz Wireless network/SSID:
BTInfinity2-AP2SD
35. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
36. 5 GHz Wireless security:
WPA2
37. 5 GHz Wireless channel:
Automatic (Smart Wireless)
38. 5 GHz Wireless network/SSID:
BTWifi-with-FON
39. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
40. 5 GHz Wireless security:
None
41. 5 GHz Wireless channel:
Automatic (Smart Wireless)
42. 5 GHz Wireless network/SSID:
43. 5 GHz Wireless connections:
Disabled
44. 5 GHz Wireless security:
None
45. 5 GHz Wireless channel:
Automatic (Smart Wireless)
46. 5 GHz Wireless network/SSID:
BTWifi-X
47. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
48. 5 GHz Wireless security:
WPA and WPA2
49. 5 GHz Wireless channel:
Automatic (Smart Wireless)
50. 5 GHz Wireless network/SSID:
51. 5 GHz Wireless connections:
Disabled
52. 5 GHz Wireless security:
None
53. 5 GHz Wireless channel:
Automatic (Smart Wireless)
54. Firewall:
Default
55. MAC Address:
40:f2:01:18:1e:9c
56. Software variant:
57. Boot loader:
Solved!
Go to Solution.

It could be this crosstalk, I have been the only one in the area to have Fibre, but 2 neighbors have just had it installed in the last 2 weeks.
Thankfully I was told by BT that I could attain between 70-76MB so if it drops again Ill back on to them I guess.
*(EDIT) Actually looking at my logs I have a screnshot of the speed estimate when I first signed up for the service to be 76-80MB and 20MB up.
Max attainable data rate has gone from 76xxx / 90xxx to - 25xxx / 71xxx
Ill be keeping a close eye on this for sure.
It may not seem like a large drop, but going from 76mb to 70mb results in a speed drop of around 12-15% my download speeds were 9MB/s they are now 8MB/s.
This also answers the lack of feedback from the forum reps and moderators I guess as a known problem they just keep sthum about it.
Kinda discusting really.
So afaik they are already in breach of their contract I signed up for?

5GHz Speed Drops By Half Over 2.5GHz

I recently moved my Time Capsule to 5GHz due to the wireless access point density in my area. I did notice greatly improved signal and reliability.
However, I noticed my speed dropped from 20Mbps to about 9Mbps.
My Time Capsule plugs into my Cable Modem, which is also a 2.5GHz wireless access point (part of the problem), when I switch my Mac to the 2.5 GHz Cable Modem, my speed returns to normal. When I switch it back to the Time Capsule, it drops by over half. The TC is being extended by an Airport Express (capable of 5GHz as well).
Obviously this is unacceptable. Is this how the 5GHz range works? It compromises your speed in exchange for better connectivity?
The Time Capsule is set to select its 5GHz channel automatically. Could this be part of the problem?
My iPad and iPhone both access the 5GHz TC, are these pulling the network speed down? They dont pull the speed down in the 2.5GHz mode.
Can anything be done to optimize the connection to restore my speed, or do I have to drop back to 2.5GHz connection.

It might be helpful to understand that there are always trade offs with any design.
While 5 GHz signals are capable of higher speeds than 2.4 GHz, the higher frequency signals are not as strong as 2.4 GHz signals. So, any obstructions in the signal path will affect the 5 GHz signal more than a 2.4 GHz signal.
For that reason, it is a good idea to think of 5 GHz as a line-of-sight deal. It will usually work well in the same room as the wireless router, but once you turn the corner and head down the hall, the 5 GHz signal strength will fall off rapidly.
This may likely be what you are experiencing. Your post does not provide information about where the TC is located or where other devices are located and what obstructions may be present in the signal path. So, we're guessing a bit here.
My iPad and iPhone both access the 5GHz TC, are these pulling the network speed down?
The iPad is capable of connecting to a 5 GHz signal, but the iPhone is not....it can only connect at 2.4 GHz.
Can anything be done to optimize the connection to restore my speed, or do I have to drop back to 2.5GHz connection.
All you can really do is try to minimize obstructions in the signal path. Give the TC as clear of a look into the room as possible and each wireless device as clear of a look at the TC as possible.
The same rules would apply to an AirPort Express that is set up to "extend" the wireless signal. You might need to move the Express closer to the Time Capsule so that it will pick up a stronger and faster signal to "extend".
If you have the ability to connect the AirPort Express using an Ethernet cable back to the Time Capsule, the Express will provide a much faster signal that way since if receives full bandwidth over the wire. If it extends using wireless only, it can only extend the quality of signal that it receives. In other words, if it gets a slow signal, that is what will be extended.

Quite a large speed drop since bad weather!

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