Quits out any time I play a song or video.

Question

I go an double-click on a song and it starts to play. But Windows pops up with it's "iTunes has commited an illegal action" window and I have 2 options of send error report or don't send. Either way, iTunes will die.
The same happens when I go to try and play a video.
I've tried reinstalling and that didn't work.
Anybody have an idea on how to fix this problem?
Home Built   Windows XP  

Answer 1

hi DaMang!
sadly, no luck. would it help to clear out my
library from iTunes (still keeping it on my
copmputer)?
... that would be even more experimental than the
last thing we tried. let's try to get some more help
with this one. we'll generate a crash log and send it
to someone who can interpret crash logs.
Typically, you'll need to configure Dr. Watson on
your PC in order to generate crash logs. Windows
start menu -> Run. Type in "cmd". Hit return. At the
prompt in the command line window that comes up, type
in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And
Settings\All Users\Application Data\Microsoft\Dr
Watson\. There'll usually be a file in here called
"drwtsn32.log"
prior to collecting the itunes crash
log, delete any existing crash logs in
there. (we want to make sure we send the correct
crash log.)
play a song in itunes, collect the crash log, and send it to this email
address
in the email:
(1) state the precise version number of itunes
that you're using. (go into your "Help > About
iTunes" to doublecheck.)
(2) include the URL to this thread so that the person
who gets the email has some context, but also give as
much information about the context of the crashing as
you can.
love, b
the dr. watson folder is never created. i have no idea why.