Quiz captions overlap in Captivate 4

Hi all,
Just a short questions, hope somebody of you had the same problem (and solution) already.
I created a quiz with Captivate 4. And theres is one question (out of 10) were sometimes the answers seem to overlap (-> See attached Screenshot)
The answers should be "Process", "Department", "Document", "Process" But all the user can see is "Processntnt"
This happens only at this question and only from time to time (until now I know of 6 times from around 50-100 users). I remade this question slide, but it happened again.
Is there somebody who had this problem?
Best regards
captiWare

Hello all
I have been having the same issue and have spent a bunch of time with Adobe so this is what they sent me and so far my quizzes have been working and I have had no reports of any quiz's freezing up fingers crossed.
This is the latest corospondence from Adobe I have recived.. hope it helps..
Mike
Adobe Systems Incorporated
1.)Separate all of the different quiz type questions into separate pools
and pull random questions from each pool.
2.)Stop using the multiple choice slides with single correct answer only
as it defeats the usability of the quiz module in Captivate
3.)Verify that video card drivers are compatible with Windows XP.
If you still think that it is the problem with Adobe Captivate then
please perform the below mentioned steps;-
1.) Recreate the Adobe Captivate preferences files.
Recreate the Adobe Captivate preferences files to eliminate problems
that a damaged preferences file might cause.
To recreate the Adobe Captivate preferences files:
1. Quit Adobe Captivate.
2. In Windows Explorer, go to C:\Documents and
Settings\[USERNAME]\Application Data\Adobe and move the "Adobe
Captivate" folder to another location (for example, the Desktop).
3. Start Adobe Captivate. Adobe Captivate creates new preferences
files.

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1.)Separate all of the different quiz type questions into separate pools
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If you still think that it is the problem with Adobe Captivate then
please perform the below mentioned steps;-
1.) Recreate the Adobe Captivate preferences files.
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1. Quit Adobe Captivate.
2. In Windows Explorer, go to C:\Documents and
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Quiz captions overlap in Captivate 4

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