Quiz results not correct

A number of users who are doing some elearning material I have created are having problems with the quiz.
If they get any of the answers wrong they have to retake, however the answers are not clearing, and if they do get all the questions

Hi
I am using Captivate version 4
Quiz Settings:
Reporting is enabled
LMS = SCORM
Report status = pass / fail
Report to LMS = Score
Report date = quiz results only
Reporting level = Interactions and score
Settings
Show progress
Show score at end of quiz are set
Pass/Fail
100%
If fail
Infinite attempts
Show retake button

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