Quiz slide issues in Captivate 4

I am having functionality issues with quiz slides in Captivate 4. When taking the quiz, slides will randomly get stuck/grey out and the user has to click the back button and then go forward and the slide will then function correctly. This is not acceptable to the client, for obvious reasons. I have tried re-building the quiz slides (several times) and have also copied the entire project into a clean Captivate file. Nothing seems to make a difference and it is still completely random. I will preview the quiz over and over and sometimes it will work perfectly and then the next time it'll get stuck. This has only started occuring since I upgraded to Cp4. I have had to resort to not using Quiz slides at all and re-creating them with click boxes, but then I miss out on some of the needed functionality that the quiz slides provide (with feedback). I am pulling my hair out! Anyone else having trouble with this?

Hello all
I have been having the same issue and have spent a bunch of time with Adobe so this is what they sent me and so far my quizzes have been working and I have had no reports of any quiz's freezing up fingers crossed.
This is the latest corospondence from Adobe I have recived.. hope it helps..
Mike
Adobe Systems Incorporated
1.)Separate all of the different quiz type questions into separate pools
and pull random questions from each pool.
2.)Stop using the multiple choice slides with single correct answer only
as it defeats the usability of the quiz module in Captivate
3.)Verify that video card drivers are compatible with Windows XP.
If you still think that it is the problem with Adobe Captivate then
please perform the below mentioned steps;-
1.) Recreate the Adobe Captivate preferences files.
Recreate the Adobe Captivate preferences files to eliminate problems
that a damaged preferences file might cause.
To recreate the Adobe Captivate preferences files:
1. Quit Adobe Captivate.
2. In Windows Explorer, go to C:\Documents and
Settings\[USERNAME]\Application Data\Adobe and move the "Adobe
Captivate" folder to another location (for example, the Desktop).
3. Start Adobe Captivate. Adobe Captivate creates new preferences
files.

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