Qwest & Apple Mail incompatibility

Here in Colorado, my broadband connection is Qwest DSL and my ISP is therefore Qwest.com. I recently switched from a PC to MAC and am now attempting to use Apple Mail to sort and operate my various mailboxes. I am experiencing great difficulty with the outgoing servers sending mail out on my old AOL e-mail address and even my new .mac address. I am told that Qwest and Apple mail are "not compatible." What gives???
TOC

Did Qwest technical support tell you that? My personal experiences have been that the Qwest technical support line personnel are blithering idiots when it comes to anything Mac. Don't pay any attention to 95% of what they say because it is wrong.
I am on Qwest DSL in Denver. These days, I run my own little personal home mail server, but when I used to have qwest.net email boxes, it was port 25 to send (smtp) withOUT SSL and withOUT authentication, and port 110 to receive (pop) withOUT SSL but with password authentication. The mail server had the same name for both inbound POP and outbound SMTP servers: pop.xxxx.qwest.net where xxxx is a four-charcter code for the local mail server in your area, e.g., pop.dnvr.qwest.net.
Now, I don't know if they did so in the past, but they may be doing so now, and that is if you use their smtp email server to relay your outgoing mail, then the domain name in the apparent "from" address may need to match the domain name of the smtp server, i.e., be qwest.net. AOL and AIM do the same thing. Qwest did require you to receive your mail before you could send any; they used your pop login to authenticate your IP address in order to send email through their smtp server. So if they are indifferent as to the apparent "from" address' domain, it could be that you just need to remember to always download your incoming qwest.net mail before trying to send AIM/AOL, .mac/me.com, or qwest.net mail.
If you have an AIM/AOL account, then why not just use the AOL/AIM smtp server if you want to send email apparently from AOL/AIM? If you no longer have an account, then why masquerade with an AOL/AIM address? People that "reply" won't be able to. In any event, as Ali said above, smtp uses SSL and password authentication on port 587 with server smtp.aim.com (or smtp.aol.com -- depending on whether your email address is [email protected] or [email protected]) and to receive, type of account is imap using SSL with password authentication on port 993 with server imap.aim.com (or imap.aol.com depending on same constraint as above)
As far as .mac goes, aren't all mac.com email addresses undergoing a transformation to me.com? Not sure about port configs on .mac, but I thought they were the same as AOL/AIM; password authentication on send and receive with SSL on ports 587 send and 993 receive. Don't know what the server names are, though.

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However, bearing in mind that Entourage works fine,
it would imply that the problem is Apple Mail rather
than numerous different mail servers.
Even if the problem is something with Mail, probably only someone actually using these servers you mention is going to be able to find out, working with the people who run them, what is going wrong.
Have you told the mail server operators/support staff about your problems and have they given any response?
Have you tried Thunderbird, which is a popular non-MS alternative to Mail?
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Why are my sent items not stored when sending from Apple Mail?

Hello Apple Support Communities,
I am Using an iMac at my place of employment. It is running OSX Yosemite v10.10.2 . I am also using Apple Mail to connect to our Exchange 2010 Server. I do the same with my iPhone, iPad, and Windows Laptop using Outlook 2013. For a while now, several months in fact, It turns out that any emails sent from my iMac using Apple mail will not store a copy of it in my sent items on the server. They are not stored in the iMac account, the iPhone, the iPad, or Outlook on my Windows Laptop. However, any email sent from the other devices will have a copy stored in the sent items folder and it will propagate to all of my devices.
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Sometimes this issue is caused by a misconfiguration or incompatibility of the Exchange server, or perhaps by a bug in Mail. If so, you won't be able to resolve it yourself. The fact that your iOS devices may be working well with the same account isn't relevant, because iOS uses a completely different protocol (ActiveSync) to communicate with Exchange servers. By default, OS X Mail uses the EWS protocol.
Each of the following steps has been reported to help with Exchange issues, at least temporarily, in some cases:
1. Back up all data. Open the Internet Accounts pane in System Preferences and check to make sure you don't have duplicate Exchange accounts. If you do, delete all but one of the duplicates. If there are no duplicates, delete the account and recreate it with the same settings. The messages will still be on the server.
2. Rebuild the affected mailbox.
3. Reindex messages.
4. In the Keychain Access application, delete the password item for the account. The next time Mail tries to access the account, you'll be prompted for the password. Check the box to save it in the Keychain.
5. If you've created subfolders of any Exchange mailbox, log in to the server through its web interface, move the messages out, and remove the subfolders. For best results, a mailbox should have no subfolders.
6. Synchronize with the server using IMAP rather than EWS. This is only possible if IMAP is enabled on the server.
7. Consider using Outlook instead of Mail to access your Exchange mail.
See also this discussion.

Can't connect to Office 365 mail account via Apple Mail (Exchange)

I recently upgraded to OS X Yosemite, but had this problem before upgrading as well. I have an Office 365 mail account, but cannot sync it via Apple Mail. I went into my Apple Mail accounts and tried connecting my Office 365 account through the Exchange option, but it will not connect. From my knowledge, this is not an uncommon problem but it is very inconvenient. Is there any way to get around the glitch, or anything I should be doing differently? I do know a couple people with Office 365 accounts who have been able to make it work, but they apparently did not do anything differently when setting up their account.

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Each of the following steps has been reported to help with Exchange issues, at least temporarily, in some cases:
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2. Rebuild the affected mailbox.
3. Reindex messages.
4. Follow the instructions in this support article to disable autodiscovery. You may need to get configuration details from the server administrator.
5. In the Keychain Access application, delete the password item for the account. The next time Mail tries to access the account, you'll be prompted for the password. Check the box to save it in the Keychain.
6. If you've created subfolders of the Exchange inbox, log in to the server through its web interface, move the messages out, and remove the subfolders. The inbox should have no subfolders.
7. Synchronize with the server using IMAP rather than EWS. This is only possible if IMAP is enabled on the server.
8. Consider using Outlook instead of Mail to access your Exchange mail.
See also this discussion.

Apple Mail random messages disappear Exchange Server 2007

I've had this problem for several months and have been biting the bullet. I am a tech at ASU.
Seemingly random messages don't appear in my inbox. From any source or domain.
I have noticed some consistency in that messages are more likely to disappear if I have viewed them with a blackberry. Also, after a reply, I am more likely to not see the original message.
*I think the problem is related to synching, not sure if it's on the Mail client or an exchange server setting.*
I have tried rebuilding everything, changing my settings to not delete or move things --no rules etc.
I have observed this phenomena when the blackberry is out of the equation. I have observed it after a fresh install of Leopard. It has been close to a year. Out exchange admins are not familiar with AppleMail and are not inclined to change any settings to be more Mail friendly.
I am willing to keep my exchange mailbox down to a certain size, apply whatever changes or third party synch clients if it will resolve the issue. This is clearly a incompatibility with Exchange and Mail, but the rest of my peers at the University do not have this issue :/
Your help and advice would be sooooo appreciated, you have no idea. Thanks ~Steve

I have the latest version of Snow Leopard, 6.1, installed. I've been trying to hook up Mail to our Exchange 2003 server for a few days with no luck. Any hints? I've trying to use the same settings I have in my Entourage account. No dice. I've tried both Exchange 2007 and Exchange IMAP.
Anything I should know besides our Exchange server address? I've tried from within the Company and from my home. The message I get is always the same:
+"The Exchaange IMAP server "xxx" is not responding. Try checking the network connection, and that the server name is correct. Otherwise, the server might be temporarily unavailable. If you continue, you might not be able to receive messages"+
Maybe something needs to be done at the server end to accept Apple Mail?
Anyway, any hints are welcome.
Thank you, Cerrense

Apple Mail will not work without webmail login

Spontaneously 2 weeks ago I got a triangle next to my Apple Mail Inbox and could neither send nor receive email. I have used ATT for DSL and my email address for over two years without this problem. I have checked all my settings with ATT and they claim they have even "rebuilt" my mailbox and all is good. But unless I use a browser to log into webmail first, Mail will not work. The user name/password/port info is all correct, but Mail cannot connect. Even when the "keep me logged in" box is checked when I log in to webmail, Mail will stop working if I close out the browser and put the computer to sleep. This is driving me crazy.

I've had what sounds very similar issue with another DSL ISP: Qwest.
Ran both Comcast & Qwest simultaneously (alternately, not really concurrently)
for awhile & got sporadic blips & failures to connect.
I never could establish conclusively whether it was the ISP, or a local client problem.
I think its the ISP. Had other email annoyances with them that never quite got resolved
Sometimes my mail was left on the webmail server & never got delivered & would do so, same as you describe.
Its never anyone's fault, or problem...
I doubt they'd tell you if it was an issue on their end, if it not resolved.

HT2623 I forgot the password for my .mac account and cannot log into it from Apple Mail. I have an iCloud mail account but did not convert my .mac account to iCloud. How can I log into my .mac or .me email?

I set up .mac, including email, around 2006. I believe my .mac account became a .me account, but I continued to receive email sent to .mac until about March 2013.
I accessed my .mac account using Apple Mail on an iMac running OS X 4.11. I'm still using that machine.
In July 2013, I upgraded my MacBook Pro to OS X 8.5, bought an iPod Touch and set up an iCloud account.
I forgot my .mac password and I want to open an email message sent to my .mac email account.
When I attempt to log into my .mac account using Apple Mail, my password attempts are rejected by a .me mail server.
Is there any way I can restore my access to my .mac or .me email?
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Welcome to the Apple Community.
Try...
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How do I restore an Apple Mail account to a previous date?

I have three accounts in Apple Mail: my Exchange server account, and two IMAP accounts. I need to restore ONLY the Exchange server mailbox to where it was on April 1st and can't do so the normal way of having the Exchange mail stores restored.
Is there anything in Time Machine back on April 1st that will either let me restore this account to that date, or at least act as an archive of the folders and their content that was in this account on that date?
I see the folders names I need (corresponding to my Mail tree structure) under home/library/mail/exchange/ but when I open any of the folders they each have one .plist file in them...that's it...no messages.
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you still should be able to do it just like I said. When mail is active, start TM and go back to the time point where all those folders were still present. Highlight them and click restore.
That's how TM is intended to work in Mail. really!
If you don't believe me and are determined to do it in Finder you can do that too.
Quit Mail and go to the folder homedirectory/Library/Mail
select the folder for the mail account that used to contain all those folders.
Start TM and go back to the time when those folders were there. restore them.
Finally, move the file Envelope Index from homedirectory/Library/Mail to desktop and start Mail. Mail will say that it needs to import your data. say yes. It will reindex everything and you'll be back to where you want to be.
Message was edited by: V.K.

Gmail no longer working with Apple Mail?

In the lasts 24 hours, without making changes to hardware or software, Mail has quit retrieving mail from my gmail accounts.
While I never receive any sort of warning about passwords or other issue, I simply get this:
And the "activity" window just stays that way... for hours with no result. The Connection Doctor window:
The Church Email account is an old one that is no longer active... I just haven't removed it from my list. But the "verify username and password" message is consistent... Strangely enough, down the same window - the SMTP connection works just fine. I can sent mail from all of my gmail accounts using Mail... Considering that the user name/password is the same for both sending and receiving mail.. SOMETHING is funky with Apple Mail.
Anybody have a guess what to check? This is frustrating.

Michael Battenfield wrote:
Anybody have a guess what to check? This is frustrating.
Did you change any setting in Mail? Did you change your gmail account password? Did you activate 2-step verification on your gmail account?
If you haven't done anything from above, maybe problem is with your network... Did you try to turn off your router for few minutes and then turn ON again?
Did you install any 3rd party security apps on your Mac? Did you enable system firewall? Do you use any proxy servers? Do you use VPN?
There might be more questions...
Michael Battenfield wrote:
SOMETHING is funky with Apple Mail.
Works without any problems on my end...

Apple Mail Setup (change the way the view is on my end)

I need to hire someone about 13 on retainer, just to answer what I THINK should be easily answered questions. I have looked for about 15 minutes, searching for suggestions, others with similar issues, and at the end of the day, I F I N A L L Y found this 'start a discussion' button!!! Oh happy day! Now, the question that most might think ridiculously simple. On this page http://www.apple.com/osx/apps/#mail there is a pic of an open mail application. If I wanted to setup MY mail client (which is, of course, Apple Mail) to look exactly like the image in the ad for OS X Mountain Lion (mail) how might I accomplish that task?
AND, when I just went back to that page to get the URL, I noticed it states 'Mountain Lion.' I am still running Snow Leopard, and hoping that it really might not make a difference re the mail app.
AND, since I just 'opened the door' re Mountain Lion, with my Snow Leopard running just fine (and it took a while to get there, but I kept at it, and finally have seen the 'apple bugs' fading to nil, and downloads from apple fixing any 'bugs' so I really don't want to go to Mountain Lion, unless I'm really missing the "Next Big Thing!" (thanks to Vince gill for the song title)!
And thanks, really, to anyone that can suppress the urge to laugh at the quandry, and offer real help.
(remember, there are NO stupid questions......
only stupid people!)
And yes, that is a simple pun, aimed more or less at people like me. I'm foolish enough to believe that if I spend over $2500 on a Mac, instead of spending $1100 for a high end gaggledanger PC, with a free 4Gig external hard drive with every purchase until 3/1/2013, that I might get something that was mucho mas operator friendly.
But......on the other hand, owning 4 macs by now, I DO know that I have learned enough through a local Mac/Apple tech, and online support such as here, that I can download and install programs that used to baffle me, which brings me full circle back to the "should I buy the Mountain Lion software, and is it still considered an El Cheapo upgrade (from Snow Leopard) and have all the glitches (considering that this IS ... an Apple product, and is probably immune to such clutter as any issues with names consistent with insects and other gangster type vermin which have been known to 'infect' the lesser standard PC machines?

That format was introduced with OS X 10.7, borrowing, I believe, from the iPhone. I just booted back to OS X 10.6, and couldn't find a way to get the mail column on the left with the message on the right. I can do that in OS X 10.7.
If you want to upgrade, OS X 10.7 is available by calling the online Apple store, which in the US is at 800-MY-APPLE. OS X 10.8 Mountain Lion is available from the App store. Note if you decide to upgrade to either, that you lose the ability to run PowerPC programs, as that support was dropped in OS X 10.7. People with Office 2004 found that out when it wouldn't run after the update. Later version of Office are OK.

Apple Mail unable to forward attachments

I called tech support and they said to save an attachment to the desk top - which is fine if it's 1 file and that works. I have one with 8 jpg files that goes with text and all I get are the blue boxes with the
photos missing.
I can't seem to find a work around with Apple Mail so I go to our Gmail account and send it from there.
Any clue when Apple Mail will be improved? Simple tasks it can't seem to perform. With the iMac raved about for its graphics, find it hard to believe that I can't insert my .gif with my name being written by a rose. It's at those moments that I fire up the PC and use IncrediMail.
Thank you.

Thank you for your encouraging post. Since calling Apple Care and the whiz in Apple Mail could only tell me how to forward one attachment, mind sharing how to forward more than one with text?
I'm not forwarding attachments with each e-mail I send - most of our friends share lovely e-mails with animal photos combined with text. One yesterday had 8 photos but when I tried to forward it, I get the blue boxes.
I tried using the forward and then the Message, forward as attachment, but still just the blue box with a question mark in it. If there is something "hidden", it sure isn't in "The Missing Manual" books and neither is tech support aware of it.
Mind sharing? Thank you.
How about changing the color default for outgoing messages? Tried everything and tech support couldn't solve that one either. It's all black; then highlight and then select a color.
Wonderful to 'bump' into someone that knows these answers - sure
appreciate your help.

ICloud emails sent from apple mail or iPhone 3gs never arrives, works fine when sent from iCloud website

The ony place I have been able to send and receive email since the launch of iCloud has been the icloud website. I wasn't able to send email from my iphone 3gs or apple mail at all until today, now it finally appears to let me send email but it never arrives to its destination.
I can send an email from the icloud website without issue, and email sent from my icloud account using my iphone 3gs and apple mail seems to send fine and without error but who knows where it goes.
Has anyone else experienced this issue?
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I figured out how to fix it... if anyone else has this problem, go to Outlook > Preferences > Accounts > select the IMAP account > Advanced > Folders and for "Store Sent Messages in this Folder:" select "Sent Messages (Server)."

Cannot get or send mail using Apple Mail on iPhone and iPad

Everyone in my household cannot get or send mail on their Apple Mail for iPad and iPhone. We all get the same message: "The user name or password for [account] is incorrect." This just started happening yesterday afternoon. No problems before that. I called my hosting company and Apple, and both blamed the other. My Apple system is always updated, so I have the latest version of Maverick. Had no problems with it up until now.
However, I awoke this morning to find downloaded emails in the same program, but when I go to "get mail," it says the same thing, and still won't allow me to send or receive.
Here's the kicker. I also use Gmail with the exact same accounts (yes, I need both since Apple Mail does things that Gmail doesn't, and vice versa). No problem! I get all my emails and can send with no problem. So, my hosting company claims it can't be them (makes sense). It only happens using Apple Mail, and I have several email addresses. None of them work (other than the strange phenomena of suddenly getting some of them downloaded for no apparent reason).
What do I do from here? I've changed passwords, deleted and tried to set up my emails, only to get the message that they probably will not work. And they don't. I have shut down and restarted my iPad and iPhone, to no avail.
Thank god for my Gmail account, or my business would be closed.
Again, this is happening on four devices in my home: 2 iPads and 2 iPhones.

I have a comcast account I use on my phone and use it for receiving and sending mail. When you look at the account in settings, you need to check each of these
incoming mail server: mail.comcast.net
username: the part of your email address before the @
password: your password
outgoing mail server: smtp.comcast.net
Under Advanced
Use SSL: On
Authentication: Password
Server Port: 995
If you cannot make it work from changing settings in the account, delete the account and start over. Use the "Other" setting when starting the account. It is a POP3 account and make the entries I gave you. Once you do that, it should check the entries and validate the account. You shouldn't have any trouble from there. Those settings will work from either the iPhone on cell, or wireless. Mine will even work when I'm at home on my wireless there, which is on the Comcast network.
Hope that helps you.

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Getting really disheartened after the thrill of getting a brand new iMac!
I cannot get my email to work on Apple Mail or Outlook (which I pay for) at all!
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Someone has mentioned you can change a smtp relay number which may be set to 0 as a default with Mac!
I have been a PC for years so I am not sure what to do here and there is no tutorial that makes any sense on google.
Someone please help me before I burst into flames!
This is a work account and not being able to send emails doesnt help me.
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Upgrading to Lion, used cloud, now my apple mail no longer syncs on my computer. Can't get any apple mail to come in. Mail window not working properly. Connection to Internet fine. Anyone know how to fix this issue? All worked fine until I opted for Cloud

Hello,
I am using a MacBook Pro. Bought in April 2011. Upgraded to Lion, OSX 10.7.3
I have an Apple mail account that synced with a gmail account in my Mail Program.
I then chose the CLOUD activation. I can find my mail if I go to cloud.com but I no longer get any Apple mail delivered to my Mail program on my computer. My gmail account syncs just fine. In fact, the Mail program doesn't even open any longer when I double click. I have to go to the Mail menu, select Message Viewer to even view my mail program now. The Internet connection is testing fine using the Connection Doctor. But when the Connection Doctor program just whirs for eternity and never finishes checking the accounts.
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I would like to add that Comcast is my internet provider. Perhaps that is part of the issue although the Connection Doctor confirms the mail box is connecting to the internet. No other function processes when Connection Doctor program is used to find the source of the issue. I have read forum posts but am unable to find a way to get my Apple mail to be delivered to my computer. It worked fine up until I chose to transfer mail to the Cloud. My mail account is a .mac account.
Still hoping someone out there can help me.
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Qwest & Apple Mail incompatibility

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