R/3 e-commece

Hello experts,
When we login to b2b shop, select the product catalog. We are unable to seen the products, we are getting the below error.
500   Internal Server Error
  SAP J2EE Engine/7.00 
ISA Framework: com.sap.spc.remote.client.object.IPCException: BackendException Exception: parameters: [client]='null' [user]='null' [language]='null' [ashost]='null' [systemnumber]='null' [mshost]='null' [gwhost]='null' [gwserv]='null' [group]='null' [systemid]='null' Properties: {lang=en, passwd=?, sysnr=00, client=100, user=nverma, ashost=hostname, jco.client.type=A, jco.client.trace=0, codepage=1100} Client not connected com.sap.mw.jco.JCO$Exception: (102) RFC_ERROR_COMMUNICATION: CPIC-CALL: 'CMRCV' null Function: SPC_GET_DOCUMENT_INFO Import Parameters: |--|| | PARAMETERS 'INPUT' ||| |IT_DOCUMENT_ID|IT_ITEM_ID| ||| | | | ||| |IT_DOCUMENT_ID|IT_ITEM_ID| ||| || | TABLE 'PRCT_PRIDOC_GUID_T' || | | || | 0 1 2 3 4 5 6 7| || || || | TABLE 'PRCT_ITEM_NO_T' || | | || | 0 1 2 3 4 5 6 7| || |--
| 
  Details:   No details available
we found the connectivity to backed system in good, TREX server is up.
Could anyone help us to fix the issue..
Thanks & regards
Namitha

Hello Namitha,
From the error and your release it would seem that this is a connectivity issue to the VMC . Do you get any errors in the logs in SM53 or SM52. It maybe a case that the connection is not available.
But a session log would give more usefull information.
Regards
Mark

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