R12 - Collections Form Froze - Couldn't do anything

R12 12.1.3
We are currently testing R12. Our user went into the Collections form - cleared the records but then it completely froze. We couldn't select anything, drop down menus, or close Oracle Applications. Windows task manager had it running and responding. I had to close the browser to get it to close.
Is this a common issue within R12? Is there a way to prevent this from occuring?

Please mention the steps you follow to reproduce the issue (Navigation path along with the form name and version).
Do you have any invalid objects in the database? Any errors in the database log file?
Have you tried to generate the form via adadmin and see if this helps?
Can you reproduce the issue from other clients and using different browsers?
Thanks,
Hussein

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