R12 login page error on windows 2003 (500 Internal Server Error)

I am getting the following error while opening R12 home page.
oracle.apps.fnd.cache.CacheException
     at oracle.apps.fnd.cache.AppsCache.get(AppsCache.java:228)
     at oracle.apps.fnd.profiles.Profiles.getProfileOption(Profiles.java:1485)
     at oracle.apps.fnd.profiles.Profiles.getProfile(Profiles.java:354)
     at oracle.apps.fnd.profiles.ExtendedProfileStore.getSpecificProfileFromDB(ExtendedProfileStore.java:211)
     at oracle.apps.fnd.profiles.ExtendedProfileStore.getSpecificProfile(ExtendedProfileStore.java:171)
     at oracle.apps.fnd.profiles.ExtendedProfileStore.getProfile(ExtendedProfileStore.java:148)
     at oracle.apps.fnd.common.logging.DebugEventManager.configureUsingDatabaseValues(DebugEventManager.java:1259)
     at oracle.apps.fnd.common.logging.DebugEventManager.configureLogging(DebugEventManager.java:1114)
     at oracle.apps.fnd.common.logging.DebugEventManager.internalReinit(DebugEventManager.java:1083)
     at oracle.apps.fnd.common.logging.DebugEventManager.reInitialize(DebugEventManager.java:1050)
     at oracle.apps.fnd.common.logging.DebugEventManager.reInitialize(DebugEventManager.java:1037)
     at oracle.apps.fnd.common.AppsLog.reInitialize(AppsLog.java:595)
     at oracle.apps.fnd.common.AppsContext.initLog(AppsContext.java:941)
     at oracle.apps.fnd.common.AppsContext.initializeContext(AppsContext.java:926)
     at oracle.apps.fnd.common.AppsContext.initializeContext(AppsContext.java:891)
     at oracle.apps.fnd.common.WebAppsContext.<init>(WebAppsContext.java:1027)
     at oracle.apps.fnd.common.WebRequestUtil.validateContext(WebRequestUtil.java:223)
     at OAErrorPage.jspService(_OAErrorPage.java:200)
     [OAErrorPage.jsp]
     at com.orionserver[Oracle Containers for J2EE 10g (10.1.3.0.0) ].http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
     at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:416)
     at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
     at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:719)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:376)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:270)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:204)
     at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:209)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.EvermindPageContext.handlePageThrowable(EvermindPageContext.java:761)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.EvermindPageContext.handlePageException(EvermindPageContext.java:727)
     at OA.jspService(_OA.java:254)
     [OA.jsp]
     at com.orionserver[Oracle Containers for J2EE 10g (10.1.3.0.0) ].http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
     at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:416)
     at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
     at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
     at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
     at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:627)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:376)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.AJPRequestHandler.run(AJPRequestHandler.java:299)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.AJPRequestHandler.run(AJPRequestHandler.java:187)
     at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
     at oracle.oc4j.network.ServerSocketAcceptHandler.procClientSocket(ServerSocketAcceptHandler.java:230)
     at oracle.oc4j.network.ServerSocketAcceptHandler.access$800(ServerSocketAcceptHandler.java:33)
     at oracle.oc4j.network.ServerSocketAcceptHandler$AcceptHandlerHorse.run(ServerSocketAcceptHandler.java:831)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:298)
     at java.lang.Thread.run(Thread.java:595)
Caused by: oracle.apps.jtf.base.resources.FrameworkException: Error in IAS Cache: java.lang.NullPointerException: null Connection
     at oracle.apps.jtf.cache.IASCacheProvider.get(IASCacheProvider.java:712)
     at oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:4802)
     at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:4624)
     at oracle.apps.fnd.cache.AppsCache.get(AppsCache.java:216)
     ... 53 more
Caused by: oracle.apps.jtf.base.resources.FrameworkException:
An exception occurred in the method CacheAccess.get
null
The base exception is:
null Connection
     at oracle.apps.jtf.base.resources.FrameworkException.convertException(FrameworkException.java:607)
     at oracle.apps.jtf.base.resources.FrameworkException.addException(FrameworkException.java:585)
     at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:66)
     at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:88)
     at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:202)
     at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:218)
     at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:249)
     ... 57 more
I am trying to implement solution as per doc id: 414170.1. However when i try to run autoconfig at database level, it was throwing error that it is unable to connect to database.
Then I checked listener status using "lsnrctl status". I do see instance listener in BLOCKED status.
When I check metalink for the BLOCKED status reason, they asked to restart the database in OPEN mode.
I am trying to login to database but it says "ORA-12560 TNS:protocol adapter error". When I try to STOP and START (using lsnrctl start command), it shows as "The listener supports no services".
==========================
I am copying the content of instance.log (vis.log) file...
TNSLSNR for 32-bit Windows: Version 10.2.0.3.0 - Production on 16-FEB-2009 17:15:39
Copyright (c) 1991, 2006, Oracle. All rights reserved.
System parameter file is D:\oracle\VIS\db\tech_st\10.2.0\network\admin\VIS_navya\listener.ora
Log messages written to D:\oracle\VIS\db\tech_st\10.2.0/network/admin\vis.log
Trace information written to D:\oracle\VIS\db\tech_st\10.2.0/network/admin\vis.trc
Trace level is currently 0
Started with pid=2220
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(PIPENAME=\\.\pipe\EXTPROCVISipc)))
Error listening on: (ADDRESS=(PROTOCOL=TCP)(Host=navya.company.com)(Port=1521))
TNS-12542: TNS:address already in use
TNS-12560: TNS:protocol adapter error
TNS-00512: Address already in use
32-bit Windows Error: 48: Unknown error
No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(PIPENAME=\\.\pipe\EXTPROCVISipc)))
==========================
=============================
Here is content of listener.log file...
TNSLSNR for 32-bit Windows: Version 10.1.0.5.0 - Production on 16-FEB-2009 17:35:13
Copyright (c) 1991, 2004, Oracle. All rights reserved.
System parameter file is D:\oracle\VIS\inst\apps\VIS_navya\ora\10.1.2\network\admin\listener.ora
Log messages written to D:\oracle\VIS\apps\tech_st\10.1.2\network\log\listener.log
Trace information written to D:\oracle\VIS\apps\tech_st\10.1.2\network\trace\listener.trc
Trace level is currently 0
Started with pid=1388
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=navya.company.com)(PORT=1521)))
TIMESTAMP * CONNECT DATA [* PROTOCOL INFO] * EVENT [* SID] * RETURN CODE
16-FEB-2009 17:35:13 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=)(USER=oracle))(COMMAND=status)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=168822016)) * status * 0
16-FEB-2009 17:35:15 * (CONNECT_DATA=(SID=VIS)(CID=(PROGRAM=D:\oracle\VIS\apps\apps_st\appl\fnd\12.0.0\bin\reviver.exe)(HOST=NAVYA)(USER=SYSTEM))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.1.101)(PORT=1659)) * establish * VIS * 12505
TNS-12505: TNS:listener does not currently know of SID given in connect descriptor
16-FEB-2009 17:35:17 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=)(USER=oracle))(COMMAND=status)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=168822016)) * status * 0
===============================
Please help on how to resolve the issue.

Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(PIPENAME=\\.\pipe\EXTPROCVISipc)))
Error listening on: (ADDRESS=(PROTOCOL=TCP)(Host=navya.company.com)(Port=1521))
TNS-12542: TNS:address already in use
TNS-12560: TNS:protocol adapter error
TNS-00512: Address already in use
32-bit Windows Error: 48: Unknown error
No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(PIPENAME=\\.\pipe\EXTPROCVISipc)))Was this working before? If yes, what changes have been done recently?
From the above errors, it seems the database port is used by some other application, so I would suggest the following:
- Reboot the machine and see if you can start the listener
- If you still get the same error, change the port number in listener.ora file to something other than 1521 (for example, 1522) and try to start the listener then

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