R30 iOS Adobe Content Viewer is Live

Hi Everyone,
The R30 iOS ACV has now been approved by Apple and is live.
Thanks,
Dave

In your excitement I guess you missed the other threads.
Bob

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ADOBE CONTENT VIEWER IS LIVE

Hi everybody, just a quick note that the Adobe Content Viewer is available now in App Store

In your excitement I guess you missed the other threads.
Bob

Adobe Content Viewer Slow after Upgrade to ios 8

Hi
I am still in the development phase of my app. I have built it using InDesign.
I have been updating and previewing the app in Adobe Content Viewer on my iPad 3. It was working fine. I upgraded my iPad to ios 8.1 three days back and since then there the app is very slow when i view it in ACV. The page transition is slow, the slideshow gallery grid does not respond even after multiple taps.
Now my ipad is 3rd generation and I am realising i should not have upgraded it to ios 8. But it is very hard for me to tell now if the slowdown is because of -
- ios 8 only
- or because of incompatibility of ios 8 with older ipads (3rd generation)
I tried downgrading my ios to 7.2 but apple does not alllow that anymore, so I am stuck with ios 8.
Any inputs/feedback on this will be great.
thanks in advance.
-MP

Thanks Peter, Bob , for your inputs.
Bob - did you upgrade the ios to 8 on our ipad 3?
Mine was working fine with all the preview apps on ACV till i upgraded to ios 8.
Peter - Apple usually do not discount its products even on Black Friday. But I will see if I can squeeze in a new piece to continue with my project. I am also going to try downgrading ios on my ipad with some manual fix, I could not do it via itunes as apple is no more signing ios 7.
Thanks for the inputs.
-MP

Adobe Content Viewer not installed on V28

Today I updated both my CC and CS6 versions of InDesign, so I now have V28 of DPS tools, however there is no Content Viewer app available for my Mac (Running )SX 10.8.5).
When I try to preview on Desktop via the Folio Builder panel, an error stating that the Adobe Content Viewer couldn't be found comes up.
All the Adobe Support documents go through the process of finding the AdobeContentViewer.air file in the /Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer folder, but I only have three files in that folder:
Adobe AIR Installer.app
Install Adobe Content Viewer.app
Install DPS App Builder.app
So I can't double-click it to reinstall it.
My Air is up to date, my Updates are all up to date, and I can't find how to unistall InDesign (I am a Creative Cloud subsriber).
I used my Time Machine backup to go and get it from a back up, but it wouldn't install when I double-clicked the old version (I was getting desperate!)
However I can preview the same Folio on my connected iPad running the latest version of the Adobe Content Viewer app
After a live chat, then over two hours on hold for some UK technical support on my land line, and just over an hour on my mobile, plus a Skype call to the US 800 number to be informed of over an hour's wait there, and to discover UK support is only during office hours, and after nearly two hours it has passed 5.30pm, I had to give up on Adobe's official technical support, and resort to more searching on Adobe forums, but have found nothing for CC or CS6 that I haven't already tried, except unistalling and reinstalling InDesign. But I can't find how do that via Creative Cloud. At one point I had to tell one of the nice indian "technical support" staff not to put me back in the same loop as I'd been in twice before as I was close to tears. He sympathised but told me it wasn't his area of expertise - surprise surprise... Not a good day.
Pleeeese, is anyone else having this problem, or has anyone else solved this problem?
Thanks in anticipation

Thanks Neil, that worked once I'd installed it directly into the Applications folder, not within a subfolder.
So if anyone else has this issue, install the Desktop Viewer app for CC and it works for both CS6 and CC.
NOTE, that you need to double-click the Install Adobe Content Viewer.app file, don't look for a file called Install Adobe Content Viewer.air as per the instructions, as they are out of date.
Phew, I have finally got all my DPS functionality back, and have created a V27 app using V28.

Need to download folios repeatedly in Adobe Content Viewer

Hi:
We are using Adobe Content Viewer (ACV) for a digital education project. The ACV app is used in iPad´s and when are turned off, we need to download again all the folios previously downloaded to the ACV app.
Someone who has the same problem, how to fix it?.
Thanks,
Oscar

I am using iPad 2 with iOS 7.0.4. and latest ACV, more than 10 gb free.
1. Basically, I download a folio on my iPad device, I can open it and everything is just fine. When I click "remove issues from library" I see both folios, one occupies 28 mb, the other one 48 mb. One is made for viewer version 20 the other for 26.
2. Then, I shut down the device completely and turn it back on after few seconds.
3. I launch ACV, both of those folios appear just fine, until I click on them.
4. Just as I click on a folio, the background appears just light gray, without any content. If I tap on the screen, I don't even get top menu, where I can return to library. So I have to force quit ACV.
5. When I launch ACV again, both folios have the cloud icon next to them, and I need to download them in order to view them, HOWEVER, when I click "remove issues from library" button, I see that both folios are still there with the same mb size.
So, it looks like they are still on the device, but for some reasons I need to re-download them again.
Unfortunately I don't have any other iPads to test these folios.
Just to remind, this happens only to 2 out of many folios, both were made in summer last year, they are not published and are only used on the current device as presentations.
Regarding updates, to be honest, I don't remember if I had this prior to last iOS update, but I might not have noticed that.
Usually, if I see there is an update, I just update it.
Is there anything you would recommend to try?
I have not yet tried to remove ACV from the device and re-install. Or unshare that folio and share it again.

Why isn't pinch & zoom working in articles viewed on Adobe Content Viewer

I'm not sure why I'm not able to get the pinch & zoom feature to work when viewing articles on iPad Adobe Content Viewer? I've saved my DPS articles as PDF, but it's not working. I'm on a first generation iPad with ioS 4.3.3, with Adobe Content Viewer version 2.9. I've tried saving the article in a variety of versions from v20 to v23, but no luck. I appreciate your help. Thank you.

Hello Neil,
I was following your posts. I am making a folio with the article type set to PDF.
Still the PDF only can zoom in the vertical version and not in the horizontal version. Also the PDF is with zooming not sharp!
What do I have to do to make everything work well!

Folio not opening in adobe content viewer

About a year ago, I created a magazine with Digital Publishing Suite for a college course and uploaded it to my ipad in Adobe Content Viewer. It was from a school computer and version of Indesign so I don't think I'd be able to reload the file onto the content viewer app if I needed to. When I open the content viewer, I see the cover of my magazine alongside an Adobe file that says "Release". This Adobe file is newly there, and so is a blue plug icon on the top corner of my magazine. When I click my magazine, the little info "i" turns into a spinning symbol, as if it were loading. However, nothing loads and nothing happens. I left it for hours and nothing happened. When I click to open the Adobe release file, it opens to a light grey screen with no content, buttons, or anything. There is nothing I can click on or do so it forces me to exit and quit the app.
Can someone please help me in figuring out what is causing it to not open? I'm frustrated at this point and am nervous to delete and redownload the app in case my file is lost. Like I said, not sure if it would still be there or if I could get it back again. (I also am signed into the app with my Adobe ID, if that helps)
Thanks!

Unfortunately you need to uninstall and reinstall the Adobe Content Viewer app, and doing so will result in the loss of the folio you see because you added it to the device using Preview on Device. Since you did this a year ago there have been several iOS changes that required updates to the application. There's really no way to resolve this without uninstalling, reinstalling, and then putting the content onto your device again.
Neil

Can't see my 1920x1080 folio in my iPad library in adobe content viewer

I would like to make a single .folio to view on iOS and Android. I'm making it 1920x1080, but when it's been published it only shows up in andoid version of adobe content viewer, not on the ipad. is this a bug or expected behavior?

That's expected behavior. Only folios with a 4:3 aspect ratio (such as 1024x768) appear on iPad viewers. Android viewers display any folio aspect ratio.
(Tomek types faster than I do.)

Adobe Content Viewer app and .folio file

I created and published a .folio file on my Web server.
My boss downloaded the free Adobe Content Viewer app from iTunes for his iPad. When he tries to open the .folio file from his home screen it goes online to a browser and just shows a grey screen with an icon for the .folio file, its file size and nothing happens.
Am I missing something? The same .folio file works fine on my desktop version of Adobe Content Viewer. How do I get it to work in his app?
Thanks.

Found some other threads. Is this right?
1. Create my .folio file.
2. Host on my free Acrobat.com account.
3. Get viewer to get their own free Acrobat.com account and share doc URL with them.
4. They download file and view in the free Adobe Content viewer app for iPad.
Would check, but I don't have access to an iPad with live internet connection (yet).
Thanks.

Adobe Content Viewer is Blank

When I open the Adobe Content Viewer on the iPad, the screen is blank or white. I remove the app from the most recently used apps and then it works, but I have to download my DPS folios all over again. So long as Adobe Content Viewer is stored in cache, I can return to it and all is well. But if I use a few other apps in between, when I return to the Adobe Content Viewer, nothing is displayed. Please advise. Thanks!

I would like to make sure that the issue you are seeing is indeed the same problem that Ivo references.
The issue we are aware of is related to folios that have upper-ascii characters in the magazine name. If you download such a folio, view it, return to the Library, forece close the app ("swipe up" method on iOS 7) then launch the app again the folio will ultimately need to be re-downloaded again for you to read it. Is this the problem?
Thanks,
-nate

Interactive elements and even article zoom sometimes freezes on first page in Adobe Content Viewer r31.

Interactive elements and even article zoom sometimes freezes on first page of articles in Adobe Content Viewer release 31 (tested on iPad 3 and iPad Air). If user swipe to second page and return back to first page, all elements works normal again.
Interactive elements are mostly buttons for changing states of multi-state objects, or buttons for opening URL in build-in browser.
What could be the reason? Is there some bug in ACV r31? Or it alocates more memory for the application, so there is less memory left for the content? It wasn't happen before in r30.

hello, me the same thing is happening. I made a folio and he usually worked before the last update of content viewer. the multi-state buttons also freeze and take to work. This bug will be fixed in the next update?

Folio not appearing in Adobe Content Viewer on some iPads

I have been working on developing an app for iPad in InDesign CS6 using Adobe DPS. For the most part, the process was working smoothly until recently. Once signed into Adobe Content Viewer on my third generation iPad, the folio shows up fine and downloads as expected. However, when others with older iPads download Content Viewer and sign in, they do not see the folio as an option. For example, a person with a second generation iPad, who has the latest iOS, was unable to see the folio in the viewer. I have stripped the app down to about 40megs, thinking size might have been an issue, but after multiple users have experience identical results, I don't think that is it. Has anyone had a similar issue, and is there anything I can do on my end to make the app compatible with a wider range of iPads?

Is it a single-folio app or a multi-folio app? If you set up renditions for a multi-folio app, only the appropriate rendition is available for a device. See this article about renditions:
http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c-2337961812e35738f56-8 000.html

Folio not appearing in Adobe Content Viewer on ipad

folio i created in indesign cs5.5 not appearing in Adobe Content Viewer on ipad.
I have CS5.5, Apple ipad 1st gen ios 5.0.1 Adobe content viewer 1.9.1
the folio appears on the acrobat.com site in the FOLIO PRODUCER
but nothing is appearing on my ipad in the Adobe Content Viewer.
I work for a large magazine publisher and would like to demo the folio on the ipad to sell the concept of the DPS.
However if i cant get this on my device, its going to be a no go.
Help please.
Thanks,
James.

Thanks Ants,
Your doubts motivated me to do some testing on the subject;-)
I made several files of different dimensions, and uploaded them to the cloud. All of them rendered correctly on the desktop. But only those which used exact 4:3 width:height ratio appeared in the Content Viewer on the iPad. And only those, which were at least 1024x768px. A perfect 4:3 document sized 768x576 did not show. But the 1536x1152 one appeared correctly.
I am still certain, that the reason of absence od James' file in his iPad was caused by the dimensions of the folio. I would however modify my statement:
Only the folios sized exactly 1024x768 px (Landscape, portrait or both orientations) are valid for iPad
It should be: Only the folios sized 1024x768 px or more, with exact 4:3 ratio (Landscape, portrait or both orientations) are valid for iPad.
Regards,
Tomek

Adobe Content Viewer focus delay?

I am wondering if viewing with the Adobe Content Viewer causes delays in articles/pages coming into focus? I have tried building using all three formats: PNG, JPG & PDF. They all have some delay. PNG has least delay followed by JPG then PDF.

There is no difference between how Adobe Content Viewer renders content and how custom viewers render content. JPEG decompression on iOS is known to be slow due to the underlying decoding methods provided by iOS. PDF always shows a low-resolution image while the higher-resolution version is processed. The length of time this takes depends on the complexity of your page.
Neil

Approval Status of Adobe Content Viewer v29

Hello everyone,
Here is the current status of the v29 Adobe Content Viewer approval at the various application marketplaces.
Store
Submission Date
Approval Status
Apple App Store (iOS)
December 16, 2013
Approved
Google Marketplace (Android)
December 16, 2013
Approved
Amazon Marketplace for Android (Kindle Fire)
December 16, 2013
Approved
Windows Store (Windows 8.1)
December 16, 2013
Approved
I will update this post as each submission moves through the process. Remember that pro and enterprise customers can create their own v29 Adobe Content Viewer for iOS using App Builder.
Our what's new and bug fixes pages for v29 have details on the changes to the viewers.
Thanks!
Neil

That is something I really would like to see. It would be great to be able to create custom viewer builders also as free member.
Another thing (this should only be for Pro/Enterprise) would be the ability to change the name and icons of the custom content viewer.
[edit] @Bob: This was a request/question, not a fact.
Message was edited by: Anselm Hannemann

R30 iOS Adobe Content Viewer is Live

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