R835-50x hung and not restart after software update

I bought this R835-50x from Best Buy and generally happy about it.  There is only one issue I found and it never go away.  After a software (Windows 7 HP) upgrade or bios upgrade, the computer shows: "Operations are in progress.  Please wait.  The machine will be turned off automatically after the operations are complete."  (Actaully, it is showing this right now after bios upgrade.)  However, it never turns off even after a few hours.  I have to manually turn it off and restart.  Everything is fine but very annoying in.  Does anyone else has the same problem and has a solution for it?  Thanks.

I keep getting a black screen with a request to restart in a few languages
That is referred to as a kernel panic.
Help here for Resolving Kernel Panics

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