R9 290 Gaming - MSIGamingApp: The platform does not support this application

Hey guys,
I have a MSI R9 290X Gaming 8G and can´t use the gaming app.
Whenever I try to run the app, I get an error: The platform does not support this application
So I guess I have the same problem as the dude in that thread:
https://forum-en.msi.com/index.php?topic=179659.0
He had the same issue with the R9 290X Gaming 4G. The problem was, someone flashed a sapphire vbios on his new card.
So can someone check the attached vbios rom, whether it is the right one for my card and not also a sapphire rom or something else?
Thanks and regards.

I seem to have the same problem using the Live Update App itself. My card is MSI R9 270X Gaming and I use Windows 8.1 64bit.
S/N: 602-V303-03SB1311026767

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[290x] MSI Gaming App error "The platform does not support this application."

Using the latest AMD Omega drivers, I am unable to launch the Gaming App and am presented with this error - "The platform does not support this application."
I have tried downloading Gaming APP 3.0.0.16.zip from another post on the topic but I am receiving the same error. The only other thing I've seen as a 'solution' is to install the drivers from the MSI support page for my card - however this is version 14.4 and is over 3 months old, I don't really think that's a viable solution.
Any ideas?
Thanks!

Quote from: JLio01 on 07-January-15, 11:55:18
Is your vga driver 14.12? Any other settings changed?
Do you have any other msi or vga software installed?
Can you do a fresh re-install OS and what's the language of your OS?
Yes, Catalyst Omega. No other software or hardware changes.
Yes MSI Afterburner. Have tried uninstalling and installing gaming app, have also not had it running when trying to launch MSI Gaming app. No joy there.
No I can't, that's not really an option for a piece of software like this which worked before but doesn't since the latest AMD driver updates.
Quote from: JLio01 on 07-January-15, 16:07:38
Since your motherboard is not the supported gaming series mobos, there might be something detected wrong with your card. The error message shown if neither motherboard nor vga is supported in Gaming App. I suggest use AMD Catalyst Clean Uninstall Utility to totally uninstall the current driver:
http://www.techspot.com/drivers/driver/file/information/16748/
and re-install the latest driver 14.12. I have no problem using Gaming App 3.0.0.16 with my R9 290X, hope you too.
I have never seen anything stating that you need a supported gaming series motherboard to use the MSI Gaming App - maybe for other features if it has any, but the gaming app I used when I got my card was a little box with a few options for the GPU on it. Tried uninstalling and reinstalling the driver already unfortunately, using both AMD CCUU and a second attempt with DDU. No change at all, the exact same error message.
But as I've said, the fact that there is more than one person reporting this and older drivers make the gaming app work, it's definitely a software ended problem on certain configurations. I have installed driver 14.4 now and can once again use the gaming app, just as someone with a different card and different motherboard has stated in another thread. xxhttps://forum-en.msi.com/index.php?topic=251885.0xx this solution however is not really acceptable.

The platform does not support this application, but does under other account

Okay the MSI Gaming App works just fine under my own account on my PC on which I am the administrator. So it isn't a driver related issue.
Last week I created a second account for my son as he also like to play some games but I dont want him messing up my account.
I wanted to start the MSI Gaming App on his account as my son was going to play a more graphic demanding game but the MSI Gaming App is only giving me the warning: the platform does not support this application.
I checked the Security and Permissions for Authentication they all set like they should which works fine for other software and applications.
Even when I try to run the app as administrator it keeps coming back with this warning.
Anyone got clue why? Maybe I'm overlooking something obvious but till now I still didn't get the MSI Gaming App to run like it should. Some help please.

Quote from: JLio01 on 11-December-14, 14:49:39
1. What's your App version?
2. What's the mobo/vga/specs of your son's pc?
First of all thanks for the replies and future replies.
1.
Version 1.0.0.18
2.
My sons has his own profile/account on my pc so the hardware config and installed drivers are exact the same. And on my profile the App is working fine. So it has nothing to do with mobo/drivers/vga/specs. I already had installed the App before I created his own profile. As administrator I added all the needed permissions to the MSIGamingApp Properties Security Tab. Like I did with all other software he is running on his profile and which are working just fine. For example Teamspeak, Mumble, Several games, MSOffice and so on. I even set the Permissions to Full Control like on my Administrator profile. At the Permission Entry for MSIGamingApp I let the permissions be inherited from the parent object my administrator profile.
If I would re-install and if during the installation windows would ask for whom the software should be accessible. I only would let Windows do exact the same as I did as administrator in the App Properties Security Tab. That the nice thing about being an admin. Create profile, set permissions and let users on your pc or network access software and applications already installed on the network. So that is why I find it weird this doesnt work.
Also running the MSIGamingApp as Administrator on his profile gives the exact same warning.
I do know how to add permissions to the security tab have been doing that several years for some job I had once.
I could use Afterburner maybe but I don't trust him yet with making changes in Afterburner.
The MSIGamingApp gives just enough controls OC-Gaming-Silent mode.
And in case of trying a re-install of the App anyone got an url for a new version?
Might have found it but it isn't on any MSI webpage.
I did found something on Guru3D but I'm not aloud to post external links.
Did found a url linking to a Torrent side but my Bullguard AV blocked this site instantly.
So a clean url would be nice so to say.
So weird I cant find this software on http://nl.msi.com/search/MSIGamingApp/product/1 or any other MSI site

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http://www.paulauskis.lt/2010/03/problem-with-attach-vhd-function.html
Please Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
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Hi Mandy,
I can not mount it after a reboot. So I create the VHDx via disc management and attach it afterwards without problem. After the server reboots and the attached VHDx dropps, I can't remount it. Gives me the errors I posted above.
As I had mentioned above, I recreated the VHDx at it's full size this time, rather than expanding. That worked just fine and I can remount after reboot.
So I consider this dealt with ;)
Thanks anyway!

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R9 290 Gaming - MSIGamingApp: The platform does not support this application

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