Radio buttons not active

Two courses built in Captivate 3 have radio buttons that sometimes are inactive (for some users that is but not all).  The users are telling me that they can't click on either answer button.   And if they click Submit it tells them "You did not answer this question completely".  We are deploying this in Learn.com as AICC.  What could be causing this?

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  • Values of checkboxes and radio buttons not recognised

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    okay here's the code for the whole procedure. Some variable names have been changed but it's otherwise the same code:
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    END;Thanks :)

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