RAID Card reports ERROR: Battery failed (code 0x#0 = 18). Help!
Hi,
I have a MacPro computer that has 4 drives and Apple's Hardware RAID Card installed. It's been working great, but we first received notification via RAID Utility of the following error: 5/23/09:Battery failed (code 0x#0 = 18). We ignored it because we have a project in the works. Computer is degraded in performance, and we can tell. Restarted and got the notification: 5/24/09: Controller reports RAID System 72-hour battery reserve unavailable. System is configured to run without battery.
What shall we do to get this working again.
I reallly appreciate any and all pointers. Apples online help didn't appear to be operating correctly today, Sunday, May 25.
Thanks, and so long for now, TOM
Unfortunately, this is a widely known issue with Apple's raid card. I would get in touch with Apple as soon as possible; not online help, but actually call them.
http://forums.macrumors.com/showthread.php?t=439873
http://discussions.apple.com/thread.jspa?threadID=1405187&start=0&tstart=0
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Apple RAID Card - Battery failed (code 0x#0 = 18)
Hello,
Upon start up of the computer I get a message that says "The Apple RAID Card installed in your system requires your attention".
When I open up the RAID Utility I have messages like -
Battery failed (code 0x#0 = 18)
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Can anyone explain what this means and what I should now do?
Do I need a new Battery and does this mean my RAID 5 isn't saving data correctly?
Thanks in advance for any assistance.
KrisHello
I have the same problem too:
Battery failed (code 0x#0 = 18)
or in my case, I am german: Die Batterie funktioniert nicht (Code 0x#0 = 18)
It happened the first time after one year and I replaced the battery. One year later it happened again and I replaced the battery. And one more year later again. This time I decided not to replace the battery.
I booted the system from the recovery media and started the the raid utility from there and it said: battery charging.
So I returned to my "normal" partition and it said: battery charging.
A few days later: Battery failed (code 0x#0 = 18)
I repeaded this several times, always with the same result.
I was quite sure that all the trouble resulted from a firmware bug.
So I did shut down my Mac, and removed my raid card. On the raid card I disconnected the battery and waited a few minutes and reconnected it. I reassembled all and started my Mac.
It is running now for more than a month without any further errors. -
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Ladies and Gents,
Terminal and RAID n00b here.
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During the installation of a LSI 6G MegaRAID 9260-4i, I'm prompted with the statements "The battery is missing" and "Protect against data loss in the event of a server or power failure by providing emergency power to the cache memory."
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What's the difference in Apple RAID card battery error messages?
I have a Mac Pro with 2 quad core Intel Harpertown CPUs at 3.2GHz, and an Apple RAID card. RAID Utility shows that the battery failed but in my research, nobody explains the difference between "Battery failed (code 0x#0 = 17)" (which is what I have) and "Battery failed (code 0x#0 = 18)" or ""Battery failed (other than expired)" (the latter two are what everybody talks about) and what the code numbers mean. Speaking to a local AASP, they recommend that I just wait for a couple of days to see if it's doing the automatic 72-hour reconditioning operation since my Mac Pro is attached to a pretty hefty UPS (2200VA with nothing else attached) and power failures where I live are rare plus the write cache has been disabled so the RAID card is basically doing write-throughs at the moment. But curiosity about the various, different error codes and messages is getting the better of me. Thanks in advance.
Also, what's worrying me (since RAID Utility is so vague) is this entry I found under "Hardware RAID" in System Profiler:
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Charging: No
Conditioning: No
Connected: Yes
Discharging: No
Sufficient Charge: NoAs an update to this, once I replaced the RAID card battery (which was an absolute nightmare--the writer of the instructions at Apple obviously had never done it for real nor seen it done since they omit a lot of important things), the problem went away. But I'm still intrigued about what the error codes mean.
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RAID Battery failed (other than expired)
hello,
I've not even 1yr old Mac Pro with MB535PL/XXX/RAID,
Logs say in RAID logs that: `Battery failed (code 0x#0 = 18)', hard to imagine that it is battery fault.
I would like to know if there is any known solution because hw support wants me to send whole Mac to them.
Please check screenshot for more RAID Utility logs.
http://dl.dropbox.com/u/11758451/raid_bat.png
TIA
BRGRDS
LVJHi, this is my whole log since attaching the card.
Thursday, April 28, 2011 8:23:47 AM Poland Time Write cache disabled due to insufficient battery charge informational
Monday, April 18, 2011 12:17:09 PM Poland Time Write cache disabled due to insufficient battery charge informational
Friday, April 15, 2011 12:31:04 PM Poland Time Write cache disabled due to insufficient battery charge informational
Monday, March 28, 2011 8:52:28 PM Poland Time Write cache disabled due to insufficient battery charge informational
Sunday, March 27, 2011 1:40:53 PM Poland Time Write cache disabled due to insufficient battery charge informational
Monday, March 14, 2011 11:24:20 AM Poland Time Write cache disabled due to insufficient battery charge informational
Sunday, March 13, 2011 5:41:10 PM Poland Time Battery failed (code 0x#0 = 18) critical
Sunday, March 13, 2011 5:41:22 PM Poland Time Write cache disabled due to insufficient battery charge informational
Monday, March 7, 2011 4:34:36 PM Poland Time Battery finished conditioning informational
Monday, March 7, 2011 9:33:31 AM Poland Time Battery started scheduled conditioning cycle (write cache disabled) informational
Monday, March 7, 2011 8:14:19 AM Poland Time Write cache disabled due to insufficient battery charge informational
Saturday, March 5, 2011 8:44:39 AM Poland Time Write cache disabled due to insufficient battery charge informational
Sunday, February 27, 2011 7:48:08 PM Poland Time Write cache disabled due to insufficient battery charge informational
Wednesday, February 23, 2011 3:23:56 PM Poland Time Write cache disabled due to insufficient battery charge informational
Monday, February 14, 2011 12:50:45 PM Poland Time Write cache disabled due to insufficient battery charge informational
Sunday, February 13, 2011 8:44:28 AM Poland Time Write cache disabled due to insufficient battery charge informational
Tuesday, February 8, 2011 11:23:02 PM Poland Time Write cache disabled due to insufficient battery charge informational
Friday, January 28, 2011 5:33:49 PM Poland Time Battery failed (code 0x#0 = 18) critical
Friday, January 28, 2011 5:33:48 PM Poland Time Write cache disabled due to insufficient battery charge informational
Monday, January 24, 2011 10:50:30 AM Poland Time Write cache disabled due to insufficient battery charge informational
Monday, January 17, 2011 11:59:31 AM Poland Time Write cache disabled due to insufficient battery charge informational
Thursday, January 6, 2011 4:11:33 PM Poland Time Write cache disabled due to insufficient battery charge informational
Wednesday, January 5, 2011 3:16:53 AM Poland Time Battery failed (code 0x#0 = 18) critical
Wednesday, January 5, 2011 3:17:02 AM Poland Time Write cache disabled due to insufficient battery charge informational
Friday, December 31, 2010 2:37:30 PM Poland Time Write cache disabled due to insufficient battery charge informational
Monday, December 20, 2010 4:03:06 PM Poland Time Write cache disabled due to insufficient battery charge informational
Wednesday, December 15, 2010 1:00:33 PM Poland Time Write cache set to battery detect informational
Wednesday, December 15, 2010 1:00:20 PM Poland Time Write cache temporarily enabled informational
Saturday, December 11, 2010 7:00:11 AM Poland Time Battery failed (code 0x#0 = 18) critical
Saturday, December 11, 2010 7:00:12 AM Poland Time Write cache disabled due to insufficient battery charge informational
Wednesday, December 1, 2010 11:17:34 PM Poland Time Battery finished conditioning informational
Wednesday, December 1, 2010 4:46:07 PM Poland Time Battery started conditioning cycle (write cache disabled) informational
Wednesday, December 1, 2010 4:22:20 PM Poland Time Battery started conditioning cycle (write cache disabled) informational
Tuesday, November 2, 2010 5:40:07 PM Poland Time Write cache disabled due to insufficient battery charge informational
Friday, October 29, 2010 9:35:08 AM Poland Time Controller detected disorderly shutdown without battery backup critical
Tuesday, November 2, 2010 5:19:11 PM Poland Time Write cache disabled due to insufficient battery charge informational
Friday, October 29, 2010 9:36:14 AM Poland Time Write cache disabled due to insufficient battery charge informational
Tuesday, October 19, 2010 12:58:09 PM Poland Time Write cache disabled due to insufficient battery charge informational
Tuesday, August 24, 2010 12:17:16 AM Poland Time Battery finished conditioning informational
Monday, August 23, 2010 5:11:50 PM Poland Time Battery started scheduled conditioning cycle (write cache disabled) informational
Wednesday, August 18, 2010 5:27:59 PM Poland Time Write cache disabled due to insufficient battery charge informational
Sunday, August 15, 2010 4:08:23 PM Poland Time Write cache disabled due to insufficient battery charge informational
Thursday, June 17, 2010 2:34:45 PM Poland Time Write cache disabled due to insufficient battery charge informational
Sunday, June 6, 2010 4:56:42 PM Poland Time Write cache disabled due to insufficient battery charge informational
Tuesday, May 25, 2010 5:11:29 PM Poland Time Battery finished conditioning informational
Tuesday, May 25, 2010 9:55:53 AM Poland Time Battery started conditioning cycle (write cache disabled) informational
Tuesday, February 23, 2010 1:04:33 PM Poland Time Battery finished conditioning informational
Tuesday, February 23, 2010 5:43:31 AM Poland Time Battery started scheduled conditioning cycle (write cache disabled) informational
Wednesday, November 25, 2009 5:43:30 AM Poland Time Battery finished conditioning informational
Tuesday, November 24, 2009 8:36:37 PM Poland Time Write cache set to battery detect informational
Tuesday, November 24, 2009 8:36:33 PM Poland Time Write cache temporarily enabled informational
Tuesday, November 24, 2009 8:36:30 PM Poland Time Write cache set to battery detect informational
Tuesday, November 24, 2009 8:36:18 PM Poland Time Write cache temporarily enabled informational
Tuesday, November 24, 2009 8:31:34 PM Poland Time Created volume “R1V1” on RAID set “RS1” informational
Tuesday, November 24, 2009 8:27:41 PM Poland Time Created RAID set “RS1” (RAID 0) informational
Tuesday, November 24, 2009 8:27:33 PM Poland Time Deleted RAID set “JBODSet1” informational
Tuesday, November 24, 2009 8:27:13 PM Poland Time Deleted RAID set “JBODSet2” informational
Tuesday, November 24, 2009 5:44:10 PM Poland Time Battery started conditioning cycle (write cache disabled) informational
Tuesday, November 24, 2009 1:38:34 PM Poland Time Battery started conditioning cycle (write cache disabled) informational -
Kernel panics whenever RAID card conditions battery
I have an early 2008 Mac Pro running 10.5.8, with an Apple RAID card with M-2.0.5.5 firmware. This has two Seagate Barracuda drives attached, formatted as RAID 0, and this RAID 0 is the OS drive.
Periodically, the RAID card conditions the battery. In the past I've been able to work while this was happening but, about three weeks ago, the conditioning started and the computer became completely unusable: there were kernel panics every minute or two and, on restarting, the report showed "AppleRAIDCard Controller Panic...". I eventually gave up and left it alone until the conditioning finished, and it's worked fine since.
This situation has just started again. It's only three weeks since the last conditioning; the gap was 6 weeks last time; and 12 weeks the time before that. Is the battery failing? Does that explain the constant AppleRAIDCard Controller-initiated kernel panics?
I didn't set up this computer and could happily live without RAID but this OS drive now has lots of software installed, much of which needed to be authorised by challenges/responses and explanations to software manufacturers as to why it was being reinstalled etc. Reformatting and reinstalling everything again would be a major PITA.
Is it possible to move the drives to a software RAID 0 without reformatting them? Is this likely to be less problematic than the Apple RAID card?
Thanks in advance,
Steve = : ^ )I'd just like someone to comment on whether they think the battery alone could be responsible for unending KPs whenever the controller is conditioning the battery, or whether the card might be faulty.
I wonder about both points.
Did some searching, and there are several reports of other users with battery problems.
For some, the battery fixed the problem, for others, no remedy.
One example:
http://forums.macrumors.com/showthread.php?t=439873
For troubleshooting, identifying the source through eliminating causes related to the symptoms would be a reasonable approach.
Since the KP's occur only during battery conditioning, it places the most suspicion on the battery.
Personally, I see this as most telling.
Since you can't run without the battery, a replacement is the only way that I can think of to test the battery.
Other possibilities could be firmware related.
Is the card and the MP running the most current firmware?
If the firmware of the card and the MP are up to date, the battery, again, comes to the top of the suspect list.
And, of course, there is always the possibility that a component on card has failed.
Unfortunately, as with the battery, a replacement is needed to test.
I wouldn't move on this point until the battery theory were tested.
Not to dismiss the potential for software involvement, I'm wondering what are the OS X kexts that are involved with the processes leading to the KP's?
Logs in Console may provide some information.
Portions of the KP report immediately after the word "backtrace" also provide the best information. -
having problem with my xserver g5 i just brought i disconnent the raid card to test a next xserver that was beeping and when i reinstall it in the next one it started to beep loud can anyone can tell me what i do wrong please
I came into the office this morning and the RAID Utility reports the Battery Status as "Charged" and now the Overall Status is "Good".
I don't know when it changed from Conditioning to Charged, but it has now been approx 19 hours since the install of the RAID card and battery so the charge time is definitely less than 72 hours.
Makes me think my interpretation of the FAQ page may have been correct.
If so it would be nice if the FAQ page answered the question about how long it takes to charge the battery. Where does one submit FAQ page improvement suggestions? -
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