Rainbow wheel of death-multi program

the subject says it all. after a year of perfect performance my imac g5 with 2 external hard drives, 1/3 of internal being used, is giving me pinwheels suddenly. it's across programs-internet, finder, photoshop....any ideas short of taking it to the genius bar? i ran onyx which seemed to help a bit but i am still seeing struggles. thanks.

HI,
Boot from your install disc and run Disk Utility. The startup disk may need repairs.
Insert your install disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
*(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)*
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
Select your start up disk and click Restart
While you have the Disk Utility window open, look at the bottom of the window. Where you see Capacity and Available. *Make sure there is always 10% to 15% free disk space*
If you cannot boot from your install disc, try booting in Safe Mode
Probably a good idea to run the Apple Hardware Test also.
Carolyn

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    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Macbook Is freezing randomly and giving me the spinning rainbow wheel of death.

    Hi all. My Macbook (2009, right before they were changed to pros) is freezing at random times, sometimes when I'm on the internet, sometimes when I'm just trying to quit a program etc. It gives me the spinning wheel and when I go to the little apple in the corner to try and force quit my browser, or restart, it won't even click that, and remains frozen.  I replaced my hd about four months ago so I don't know what would be causing this. Is there anything I can do that doesn't involve me having to go to the Apple store?

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Why does my itunes keep freezing and give me the rainbow wheel of death?

    Whenever I am doing stuff on my computer it will randomly freeze up and I am almost positive it only happens when iTunes is open and playing. I have a lot of free space on my hardrive even though I have around 6000 songs and a bunch of movies on there. I just downloaded a bunch of games form the app store too that could be taking up space. Please let me know if you can help!

    what model year make computer do you have what os are you on how much ram do you have?
    go to launchpad (yeah I said it) utilities> system information.
    on the left hand side, hardware should be highlight and you will have all the information you need to give us.
    Feel free to exclude your serial number. you can do so in preview. But it doesn't really matter, and it would be nice to have a reference of it somewhere should it ever get stolen. it your choice. 

  • The screen is black and the rainbow wheel of death moves with the cursor

    Help why won't it work?

    A bad GPU? Screen? Connector cable between the two? It's difficult to say.
    The best thing that you can do is to take your machine into your local Apple Store or AASP and have them diagnose the machine and get an estimate for repairing the machine, both of which should be free.
    If it turns out that the problem is with the GPU or the screen, be ready for some sticker shock to repair your unit.
    Good luck,
    Clinton

  • Having mail 4.5 issues- open mail and get a new features message so I must import messages first in order to use mail 4.5.  Just recently put in MAC OSX 10.6.7.  Once it imports click done to start using mail, but end up with the rainbow wheel? Now What?

    Having mail 4.5 issues- open mail and get a new features message that says in order to use the new features, I must import existing messages into the new version first in order to use mail 4.5.  Just recently put in MAC OSX 10.6.7.  Once it imports I am to click done to start using mail, but end up with the rainbow wheel of death and it also says you cannot use mail until the import is finished? Now What?

    Is Mail still "spinning"?  If it's been doing that for a while, I'd kill it, using either Activity Monitor or the OS X application picker.  Then relaunch Mail and see what happens.
    Two "by the ways":
    1) Your system details mention an PPC iMac.  Since a non-Intel Mac can't run OS X 10.6, you seem to have another Mac.  You might want to consider updating your system details.
    2) You seem to have been misled by the poor labeling of the message composition fields on this forum into trying to enter your entire post into the "subject" field.  In the future, just enter a summary of your post there and the main text into the field below it.

  • Spinning rainbow wheel for long periods on File Open commands in Acrobat and Office 365 programs

    Hardware & Software:
    MacBook Pro (17-inch, Mid 2009)
    77GB of free hard disk space
    8GB RAM
    Running OS X Yosemite (Version 10.10.2)
    Over the last few days, when I try to execute a File Open command from Adobe Acrobat or Office 365 programs (even from an innocuous location such as Documents), I get the spinning rainbow wheel for long periods of time (10 seconds to minutes) before I am able to select a file to open. I copied messages from Console after a File Open command for each of Adobe Acrobat and Excel (the selected location was Documents), given below:
    Excel Log Messages
    2/24/15 5:50:50.970 PM     WindowServer[147] disable_update_timeout: UI updates were forcibly disabled by application "Microsoft Excel" for over 1.00 seconds. Server has re-enabled them.
    2/24/15 5:51:01.280 PM     NetAuthSysAgent[684]        AFP error -1 mapped to EIO
    2/24/15 5:51:01.281 PM     NetAuthSysAgent[684]        ERROR: AFP_GetServerInfo - connect failed 5
    2/24/15 5:51:01.281 PM     NetAuthSysAgent[684]        AFP error -1 mapped to EIO
    2/24/15 5:51:01.739 PM     WindowServer[147] common_reenable_update: UI updates were finally reenabled by application "Microsoft Excel" after 11.77 seconds (server forcibly re-enabled them after 1.00 seconds)
    Adobe Acrobat Log Messages
    2/24/15 5:58:22.145 PM     bird[257]        Assertion failed: ![_xpcClients containsObject:client]
    2/24/15 5:58:23.454 PM     WindowServer[147] disable_update_timeout: UI updates were forcibly disabled by application "Acrobat" for over 1.00 seconds. Server has re-enabled them.
    2/24/15 5:58:29.538 PM     NetAuthSysAgent[708]        AFP error -1 mapped to EIO
    2/24/15 5:58:29.538 PM     NetAuthSysAgent[708]        ERROR: AFP_GetServerInfo - connect failed 5
    2/24/15 5:58:29.538 PM     NetAuthSysAgent[708]        AFP error -1 mapped to EIO
    2/24/15 5:58:29.722 PM     WindowServer[147] common_reenable_update: UI updates were finally reenabled by application "Acrobat" after 7.27 seconds (server forcibly re-enabled them after 1.00 seconds)
    Can anyone give me an idea of what these messages mean and how I can solve this problem?
    If I'm not in the correct Community for this question, could someone kindly tell me where I should re-post?
    Thanks.
    David Walker

    Yes; I have previously connected to an iMac at this location using File Sharing.  However, in my attempts to solve this problem last week, I had already unchecked File Sharing in System Preferences.  Tonight, I also deleted the folder from the window in the File Sharing System Preferences page, then rebooted.  The problem still persists.
    I try not open files across a server line, i.e., I try always to copy a file to the local computer and open it there.  I may have gotten careless and tried to open a file from the Windows server with either or both Acrobat and Office 365.  Although this was an SMB share, is it possible that these programs are now trying to connect to the Windows server on a File Open?
    I had about decided to quit chasing this problem; we spend about two weeks every two months at this Boston location, and I'll be returning to my Florida home this weekend.  So I decided I would see what the situation was when I returned to my native habitat, although I may be chasing this problem again in our trip to the Boston area in April.
    The other thing I wondered (I guess I can't quite let it go), is whether there is a command line in Terminal that would kill all AFP shares.
    In any case, thanks for your help; you're very knowledgeable.

  • My Mac is doing strange things: delaying between users, mouse flickering and bouncing, gets stuck with rainbow wheel flickering. I ran the appel hardware test and it detected an error: 4MOT/4/40000003:HDD-1233 Does anybody know what that means? HELP!

    My imac is doing strange things:
    -delaying between users: when closing session it goes to blue, then takes a while to appear users signin box, and then wont recognize mouse command to enter until a couple of minutes later... then everything seems alright until....
    -it gets stuck between things, the rainbow wheel appears and its just delays there forever....
    -and every now and then the mouse starts flickering and bouncing wildly onscreen.
    I ran the appel hardware test and it detected an error:
    4MOT/4/40000003:HDD-1233
    Does anybody know what that means? HELP!

    WZZZ answered about where to get iStat. And do check the SMART status. If it is an overheating problem due to a fan or logic board problem, your hard drive is possibly cooking itself to death. If so it isn't a faulty hard drive even though the hard drive might fail. So assuming it's a temperature problem, even if you are able to repair things on the disk with software, that is working on symptoms, not causes. I could be wrong however.
    RE: AppleCare: Your iMac came with one year of AppleCare (Apple's warranty program), but within the first year you can buy 2 more years. You have to extend by the one year anniversary of purchase of the computer. Your 10,1 is too old to still be in the first year, and since you asked what it was, I'm sure you don't have it. Bottom line meaning is that whatever this problem turns out to be, you'll have to pay for it. Unless there is something like this. It is for 2011 iMacs with certain Seagate drives. You can put in your serial number for fun, but it looks like yours is too old. Lastly, some people have had Apple help them anyway if it is just out of warranty, but many have not. Your machine is one of these. Type in 10,1 in the search box. Is there an Apple Store near you? Just b/c it's out of warranty doesn't mean you shouldn't have it looked at by Apple. But no one here can say at all what Apple will or will not do.
    Hope you get it taken care of!

  • I have a new MacBook(2012). Being a new Mac user, I do not know what to do when Safari doesn't open at all. The icon just bounces up and down and when the cursor is on the top main menu bar it is the spinning rainbow wheel.  Any ideas for help?

    When I try to open safari the icon stats bouncing and then nothing happens other than the cursor turning to a spinning rainbow wheel when it hoovers on the top main menu bar. I have shut down and restart several times. My safari worked yesterday and then today this, but with. I indication of a problem. I can't even get the browser window to open so that I can clear caches or reset anything. When I opened my computer this time I don't even get a bouncing icon. No recognition of selecting the program at all. If I go to spotlight and try to open safari from here I still get no response. Can you help?

    Hi ...
    If you have moved the Safari application from the Applications folder, move it back.
    As far as the cache goes, there's a work around for that when you can't empty the Safari cache from the menu bar.
    Go to    ~/Library/Caches/com.aple.Safari.Cache.db.  Move the Cache.db file to the Trash.
    Try Safari.
    Mac OS X (10.7.2)   <  from your profile
    If that is corrrect, you need to update your system software. Click your Apple menu icon top left in your screen. From the drop down menu click Software
    Update ...
    ~ (Tilde) character represents the Home folder.
    For Lion v10.7x:  To find the Home folder in OS X Lion, open the Finder, hold the Option key, and choose Go > Library

  • Spinning Wheel of Death

    I am constantly getting the color Spinning Wheel of Death and my computer is very slow.  Etrecheck gave this report.
    Problem description:
    Constantly getting the SWOD on my screen in a variety of programs. Machine is just slow and sluggish.
    EtreCheck version: 2.1.8 (121)
    Report generated March 7, 2015 at 11:13:59 PM MST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (27-inch, Mid 2011) (Technical Specifications)
        iMac - model: iMac12,2
        1 3.1 GHz Intel Core i5 CPU: 4-core
        8 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 0/DIMM1
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM1
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        AMD Radeon HD 6970M - VRAM: 1024 MB
            iMac 1920 x 1080
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 0:19:44
    Disk Information: ℹ️
        ST31000528AS disk0 : (1 TB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 924.35 GB (473.24 GB free) - 37 errors
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 75.00 GB (9.09 GB free)
        OPTIARC DVD RW AD-5690H 
    USB Information: ℹ️
        NEC Corporation USB2.0 Hub Controller
            Burr-Brown from TI USB Audio CODEC
        Apple Computer, Inc. IR Receiver
        Apple Internal Memory Card Reader
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple, Inc. Keyboard Hub
            Apple Inc. Apple Keyboard
        HP Photosmart 6520 series
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
    Firewire Information: ℹ️
        G-TECH OEM ATA Device 00 800mbit - 800mbit max
            EFI (disk1s1) <not mounted> : 210 MB
              (disk1s2) /Volumes/  : 2.00 TB (1.11 TB free)
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Applications/Parallels Desktop.app
        [not loaded]    com.parallels.kext.hypervisor (10.0.1 27695 - SDK 10.7) [Click for support]
        [not loaded]    com.parallels.kext.netbridge (10.0.1 27695 - SDK 10.7) [Click for support]
        [not loaded]    com.parallels.kext.usbconnect (10.0.1 27695 - SDK 10.7) [Click for support]
        [not loaded]    com.parallels.kext.vnic (10.0.1 27695 - SDK 10.7) [Click for support]
            /Library/Application Support/Symantec/AntiVirus
        [loaded]    com.symantec.kext.SymAPComm (12.7f56 - SDK 10.6) [Click for support]
            /Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/FileSecurity.bundle/C ontents/Resources
        [not loaded]    com.symantec.kext.filesecurity (2.7.1f12 - SDK 10.6) [Click for support]
            /Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymFirewall.bundle/Co ntents/Resources
        [loaded]    com.symantec.kext.fw (5.4f4 - SDK 10.6) [Click for support]
            /Library/Extensions
        [loaded]    com.symantec.kext.internetSecurity (5.4f4 - SDK 10.8) [Click for support]
        [loaded]    com.symantec.kext.ips (3.9.2f1 - SDK 10.8) [Click for support]
        [loaded]    com.symantec.kext.pf (5.7.1f4 - SDK 10.8) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) [Click for support]
        [not loaded]    com.bodymedia.codelessAB185.kext (1) [Click for support]
        [not loaded]    com.cisco.kext.acsock (1.1.0 - SDK 10.6) [Click for support]
        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.68) [Click for support]
        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.68) [Click for support]
        [not loaded]    com.waltop.iokit.driver.USBAtTablet (1.0.1) [Click for support]
            /Users/Shared/Greatdy/GreatdyAudioDeviceAppHelper.app
        [not loaded]    com.Greatdy.driver.SystemAudioCapture (1.0.0 - SDK 10.8) [Click for support]
    Startup Items: ℹ️
        HyperPenTabletDriverStarter: Path: /Library/StartupItems/HyperPenTabletDriverStarter
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [running]    com.adobe.AdobeCreativeCloud.plist [Click for support]
        [running]    com.canon.MFManager.plist [Click for support]
        [loaded]    com.cisco.anyconnect.gui.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.penpad.penpadtablet.plist [Click for support]
        [running]    com.rim.BBAlbumArtCacher.plist [Click for support]
        [running]    com.rim.BBLaunchAgent.plist [Click for support]
        [failed]    com.symantec.errorreporter-periodicagent.plist [Click for support]
        [loaded]    com.symantec.nis.application.plist [Click for support]
        [running]    com.symantec.uiagent.application.plist [Click for support]
    Launch Daemons: ℹ️
        [running]    com.adobe.adobeupdatedaemon.plist [Click for support]
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [running]    com.cisco.anyconnect.vpnagentd.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [running]    com.rim.BBDaemon.plist [Click for support]
        [running]    com.symantec.deepsight-extractor.plist [Click for support]
        [loaded]    com.symantec.errorreporter-periodic.plist [Click for support]
        [loaded]    com.symantec.liveupdate.daemon.ondemand.plist [Click for support]
        [loaded]    com.symantec.liveupdate.daemon.plist [Click for support]
        [not loaded]    com.symantec.nav.migrateqtf.plist [Click for support]
        [running]    com.symantec.sharedsettings.plist [Click for support]
        [running]    com.symantec.symdaemon.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    UNKNOWN Hidden (missing value)
        Dropbox    Application  (/Applications/Dropbox.app)
        Adobe Creative Cloud Connection    UNKNOWN  (missing value)
        BodyMedia SYNC    Application  (/Applications/BodyMedia SYNC.app)
        BlackBerry Device Manager    Application Hidden (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)
    Internet Plug-ins: ℹ️
        Default Browser: Version: 600 - SDK 10.10
        AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
        Flip4Mac WMV Plugin: Version: 2.4.2.4 [Click for support]
        SlingPlayer: Version: Unknown - SDK 10.8 [Click for support]
        AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 [Click for support]
        GarminGpsControl: Version: 4.0.1.0 Release - SDK 10.6 [Click for support]
        NortonInternetSecurityBF: Version: 1.11.0 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 7 Update 67 Check version
    User internet Plug-ins: ℹ️
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
    Safari Extensions: ℹ️
        Open in Internet Explorer
        iMedia Converter Deluxe 
        Norton Internet Security
    3rd Party Preference Panes: ℹ️
        BodyMedia SYNC  [Click for support]
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        huey  [Click for support]
        Java  [Click for support]
        Norton\nQuickMenu  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 924.35 GB Disk used: 451.11 GB
        Destinations:
              [Local]
            Total size: 2.00 TB
            Total number of backups: 197
            Oldest backup: 2011-09-25 00:07:10 +0000
            Last backup: 2015-03-07 18:00:12 +0000
            Size of backup disk: Adequate
                Backup size 2.00 TB > (Disk used 451.11 GB X 3)
    Top Processes by CPU: ℹ️
            11%    SymDaemon
             2%    WindowServer
             2%    com.hp.devicemonitor
             0%    AppleSpell
             0%    fontd
    Top Processes by Memory: ℹ️
        309 MB    SymDaemon
        249 MB    mds_stores
        129 MB    Finder
        112 MB    com.apple.WebKit.Plugin.64
        103 MB    Creative Cloud
    Virtual Memory Information: ℹ️
        4.18 GB    Free RAM
        2.63 GB    Active RAM
        630 MB    Inactive RAM
        1.14 GB    Wired RAM
        2.40 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Mar 7, 2015, 10:49:28 PM    Self test - passed
        Mar 7, 2015, 12:04:21 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-03-07-120421_[redacted].crash
        Mar 6, 2015, 03:03:37 PM    /Library/Logs/DiagnosticReports/LiveUpdateDaemon_2015-03-06-150337_[redacted].c pu_resource.diag [Click for details]
    Can anyone help?

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • I'm getting the rainbow wheel when I try tp pen in internet page (Safari). The page half loads then appears to freeze with the rianbow wheel.  I get the same result when I try to stream a movie from NETFLIX.  Freezes up rather than plays (after loading).

    I get the rainbow wheel when I try to open an internet page. It loads halfway, then freezes, with the rainbow wheel whirring around. Smae thing happens when I try to stream a movie on Netflix.  The movie loads, then the wheel shows up and the screen freezes.  Same thing when I try a DVD, it takes the disc, but won't play when I hit on PLAY.
    I am repair permissions, and all that I can do, but I am a novice.  Any help would be greatly appreciated because I spend big bucks and drive 40 miles to get Apple help.
    Sharon in the woods of Idaho

    Welcome to Apple Support Communities.
    If your profile info is up to date, you probably have a 2006 or 2007 MacBook with a CoreDuo or Core2Duo.
    It probably came with 512MB or 1GB RAM memory and a 60, 80, or 120GB hard drive.
    You're still running OS X Tiger, 10.4.
    Your DVD drive may be dirty or wearing out.
    For specifics about your computer, click on the  Apple Logo in the menu bar, then About This Mac, and More Info... to find details.)
    You may be running short of hard disk space. You should have at least 10% free, or 10 to 15GB free for best performance. Less than that, and your hard disk is spending lots of time searching for places to store data.
    Complex web pages and sites like Facebook and Twitter, and pages using Adobe Flash, and high-bandwidth applications like video streaming from NetFlix can all cause your computer to run slowly, and the fan to run at high speed, because the processor is working hard. Conversely, email is not terribly resource-intensive, and probably still works pretty well.
    Several things can each provide a small performance increase (listed in no particular order):
    Adding more RAM memory. Upgrade to 2Gb to give your programs a bit of 'breathing room', especially if you are running more than one program at a time.
    Erasing the hard drive and reinstalling the current operating system and programs from scratch. This erases all your existing programs and data. Unless you have backups and program discs, you lose everything currently stored on it.
    Installing a higher capacity, faster hard disk, say 250GB or 320GB will give your programs and data more space, and perhaps faster access if you replace the factory 5400rpm drive with a 7200 rpm drive. If your current hard disk is nearly full (less than 10% free space), the drive has to 'thrash' to free space to store information. 
    Upgrading the operating system to OS X 10.5 Leopard or OS X 10.6 Snow Leopard. Both are discontinued OS X versions, still available to order directly from Apple, but not likely found on a store shelf any longer. An upgrade to OS X 10.7 Lion might not be possible for your MacBook (details here: http://www.apple.com/macosx/how-to-buy/), and Lion would likely cause a further slowdown, because honestly, Lion is optimized for newer, faster dual-core or quad-core computers with fast video chipsets and 4GB or more of RAM.
    A faster internet connection, for example: I switched internet providers to get a 3.0Mb DSL connection (up from a 512Mb connection) for an extra $10 per month, and saw downloads and internet browsing speeds increase dramatically.  With the slower connection, it was not possible to watch video.
    Will all of these upgrades together get you close to the performance of the latest MacBook Air or MacBook Pros? NO!
    Ultimately, you have a 4- or 5-year-old computer, and spending up to several hundred dollars for upgrades might not be a worthwhile investment for you, versus applying that much money toward the cost of a new(er) Mac, and perhaps passing your MacBook on to a friend, child, or grandchild who needs mainly email capability.
    If a brand new Apple is not in the budget, consider a refurbished Mac from the Apple Store online. These are reliable computers from 'last year's models' and have the same 1-year Applecare warranty as a brand new model, and often sell at a discount of 10 to 30 percent of the price when the model was introduced.
    I'm using a mid-2007 MacBook, purchased as a refurb from Apple in late 2007. It came with 1GB RAM, a 120GB 5400 rpm hard drive, and OS X 10.4 Tiger. Over the years, I've upgraded it twice. Firs to 2GB, then to 4GB RAM, to a 320GB drive, then to a 500GB 7200 rpm hard drive, and to OS X 10.5 Leopard, and then to OS X 10.6 Snow Leopard. Rather than one more round of upgrades to OS X 10.7 Lion, I'm saving for a newer MacBook Pro or MacBook Air at some time in the future.

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