Raising OSS Notes

Hello SDN,
I am facing some problem with standard SAP extractor and want to raise an OSS Note to SAP. As I have never done that, I have no idea of doing it. Can someone please guide me through the steps to follow.
Best Regards,
Nene.

Hi Edwin,
I am not sure if my client has got one user ID but I have one of my own. Can I raise the OSS Notes from my personal ID? I just checked the create message screen and found that it is asking for customer and installation number. How can I find the installation number? I have drafted the problem I am facing with screen shots in a word document. Can I send/attach the document to the message?
Best Regards,
Nene.

Similar Messages

How to raise OSS notes

Hi,
I have Serive access,please let me know process to raise OSS notes?
Thanks in advance.
Thanks,
Mohan.

Creation of OSS Message to SAP
Login to service.sap.com by using the link: http://service.sap.com/message
A prompt will appear asking for digital certificate authenticity.
Select ok with message
Login by providing the credentials:
Username: S000*******
Password: ******
Login by providing the credentials again:
Username:
Password:
After Logging in: select Report a product error to raise the issue
In the following page opens after selecting Report a product error:
You will find 4 options:
1.     Choose system 2. Propose solution 3. Find Solution 4. Enter Message.
1.     Choose system:
From Customer Dropdown list: Select your company
           From Product Dropdown list: select your SAP package
From Installation Dropdown list: Select the version for e.g.(0020243307 / J&J EDWA - SAP BI 7.0 (NW04S))
Enter the "box name" in System id box & Select Search
After search was performed, you can find your system name.
Select the system for which you want to create a message:
After selecting your system name you will be prompted to propose solution screen below
2. Propose solution
In Propose solution search: Enter Appropriate search term and select enter
Select appropriate component from Component list.
If you can know the component name, select it by using search option.
If you donu2019t know select the appropriate one from the list provided and select the component.
If it is BW related then select BW-WHM Data Warehouse Management from BW u2013 SAP Business information ware house
After selecting Enter - you will be prompted to find solution screen:
3. Find Solution
In Find Solution: You can use any of the search terms or SAP Notes helpful for you from the list of search terms and SAP Notes displayed and find the solution.
If no solution found .you can create a message to SAP
4. Enter Message: Select Create message
Enter Appropriate Short text and Long Text of the issue in the below Create message screen
Also provide contact details of the person who raised the issue in Long text
Enter the Error message numbers of the issue.
Provide the unique file name in the Attachment box, browse and upload the file
Select send message and the will be sent to sap message
Select inbox to check the messages sent to SAP
Closing of OSS Message
Select the OSS message from inbox or sent items
Provide the appropriate details in the information box and select Request to Close message

OSS Note in SAP

Hi GURU's,
What is OSS Note in SAP. I do not know about this. But so many times in Sdn some GURU's will suggest go to OSS note which help you. How to get authorisation to enter into OSS Note. Any membership. I am working in some company. Can you provide me the detailes?
Thanks inadvance,
Yogesh

Hi
On-line Support System is a service that SAP offers to their customers in order to manage situation in which you have to involve SAP in order to find a solution to your problem...if there are some errors in the std program, SAP can provide a note that contains the instructions to solve the issue..but notes are related also to FAQ, performance issues, consulting....
you can search for a note by www.service.sap.com/notes or from your system with the transaction OSS1..
Time to time SAP releases solutions of our (SAP) product as in form of notes. So it is just explanation of problem in SAP. You can use as a details of soln of your problem.
OSS Note are nothing but correction/enhancement codes for a bug or error. When SAP releases a product it may have some bugs which are discovered later. Hence SAP releases the correction code as a OSS Note.
We raise OSS notes when we are not able to resolve some of the issues or say some standard functionality/feature is not working out in BW and we ask help from SAP to resolve those. In turn, SAP comes back with a solution documented as an OSS note.
You can logon into http://service.sap.com/notes
OSS note is a document provided by SAP that described particular issue, usually with symptom, cause(the reason), solution provided, and some other info (correction instruction and code).
OSS note has version, date issued, and categorized to application area (e.g BW, CRM, etc).
Check my thread below.. it will definately solve your issue..
Where to find SAP note?
Regards
Swati

OSS Note for dump in program LOLEAU02

Hallo Everybody,
I need help in finding an OSS notes for the runtime error MESSAGE_TYPE_X in the program LOLEAU02.The last modified date of this program is 6.11.2003.
There are many OSS notes and I couldn't able to sort the OSS note for this particular runtime error.I have given some details about the dump.

User and Transaction
 Language key........ "F"
 Transaction......... "IW32 "
 Program............. "SAPLOLEA"
 Screen.............. "SAPLSCAC 0100"
 Screen line......... 0
Information on where terminated
 The termination occurred in the ABAP program "SAPLOLEA" in "AC_SYSTEM_FLUSH".
 The main program was "SAPLCOIH ".
 The termination occurred in line 29 of the source code of the (Include)
 program "LOLEAU02"
 of the source code of program "LOLEAU02" (when calling the editor 290).
Source Code extract
24 WHEN 1.
25 * system_error
26 MESSAGE ID 'CNDP' TYPE 'X' NUMBER 007 RAISING CNTL_SYSTEM_ERROR.
27 WHEN 2.
28 * method_call_error
>> MESSAGE ID 'CNDP' TYPE 'X' NUMBER 006 RAISING CNTL_ERROR.
30 WHEN 3.
Thanks in advance.Any inputs on this will be helpful.
Regards,
Raj

Hi,
Thanks Chandrasekar.
The thread has the same dump except the main program which is YQ9_UPLO.In my case the main program is SAPLSMTR_NAVIGATION.
Still the dumps occurs and I am unable to find the root cause. Any inputs will be som helpful.Thanks in advance.
Regards,
Raj

OSS note for READ REPORT CX_SY_READ_SRC_LINE_TOO_LONG

Hi Guys
I am sure many of us have faced this problem before while using classical ALV display func modules.
I am pasting the error analysis
An exception occurred that is explained in detail below.
The exception, which is assigned to class 'CXSY_READ_SRC_LINE_TOO_LONG', was_
not caught in
procedure "KKKB_FIELDCAT_MERGE" "(FUNCTION)", nor was it propagated by a_
RAISING clause.
Since the caller of the procedure could not have anticipated that the
exception would occur, the current program is terminated.
The reason for the exception is:
There was an attempt to read program "ZU1HAP_IC_REVAL" from the database._
The READ REPORT statement allows you to copy a program text into an
internal table. The occupied line length in the program text must not
exceed the width of the internal table.
The internal table "\FUNCTION=KKKB_FIELDCAT_MERGE\DATA=L_ABAP_SOURCE[]" is 72_
characters wide. The program line is
84 characters wide.
The Question is , is someone aware of an oss note that take care of this problem? I am looking in the marketplace but havent found something usefull as of now.
Thanks for reading
Rgds
Sameer

If the length of line in the abap code exceeds 72 characters you will get that error.
i could see that in your code a line has 84 characters.
do this,system will automatically format the exceeded lines.
Utitlites ->Settings->ABAP editor ->editor
Check Downwards-comp line length 72.

How to refer OSS Notes

Hi friends
Please send me path how to refer OSS notes
Rajesh

Hi Rajesh,
OSS NOTES: ONLINE SERVICE SUPPORT.
This was provided by SAP. if you have any issue for which you dont find solution for this kind of things you can put a note to SAP in www.service.sap.com for which you should have user id and Password provided by the company
SAP Notes give you instructions on how to remove known errors from SAP Systems. They include a description of the symptoms, the cause of the error, and the SAP Release and Support Package level in which the error occurs.
Depending on the type of error, an SAP Note may also include:
Workarounds
Descriptions of how to correct repository objects in the ABAP workbench, known as correction instructions
Links to Support Packages that solve the problem
You can access SAP Notes both from the SAP Service Marketplace and SAPNet - R/3 Frontend.
You can raise an OSS note if you feel there is some error in standard functionality or program.
The OSS note is the official SAP note, which is available on the marketplace. You can search for the note on https://websmp109.sap-ag.de/notes (or https://portal.wdf.sap.corp/home ---> Service Marketplace-). The note 80183 contains the information regarding the pricing. #
Visit the following link for information regarding SAP Notes:
http://help.sap.com/saphelp_nw04/helpdata/en/b8/3cf839fd35384de10000000a11402f/frameset.htm
<REMOVED>,
Thanks and Regards,
Sateesh.Kandula

OSS Note 386896 (Substitution for call-up point 3) implementation in ECC 6

Hello Everyone,
We had implemented OSS Note 386896 (Substitution for call-up point 3 ('Complete document')) in our SAP system (Release 470).
Now weu2019ve upgraded to ECC 6 and are looking for an alternate solution as OSS 386896 is not valid in ECC 6.
Suggestions on any solution would be highly appreciated.
Warm Regards,
Sushil.

Hi,
Please do the below.
Check the SAP Service market website and search for the OSS note, check the validity for the OSS note, if it is being already applied as a support pack or not,
Check if the release of the OSS note is valid for your ECC 6. If not then Raise a message with SAP and ask if there is any alternative note for this in the new release. SAP will respond to the query or can extend the validity of the note.
Regards
Shiva

HR replication oss note 550055 and 363187

Hi,
I have followed the oss note 550055. I believe that I have to use this note in SRM/EBP system. please confirm.
Next I have to follow the oss note 363187 for the initial load in the HR system.Please confirm.
Please note that I don't use the org. model when I apply the oss note 363187
What is the purpose of the org. model which I have created in the HR system and distributed to SRM/EBP system ?
When will I use this org. model ?
With regards,
Pranav

Hi Pranav,
I will talk about yr last question and not the first two
as we are in process to try this scenario.
The ORG structure replicated in EBP from R/3 HR is used for diff purposes viz.
To decide approvers for pur docs raised by employees of resp depts.
To derive various attributes of employees such as acc system, cost centres, catalogs which can be used, budgets etc.
To assign product catergories (matl groups) to purchasers.
PO value limits
Hope it helps.
BR
Dinesh

How to check oss notes

Hi ,
I have very basic clarification. Please give me some idea on oss notes. Like currently i am fworking on first implimentaion project. Here my role is testing some specific scnarios. Actually i got some errors while testing. So i have mailed to seniors into the project . I got the replies like : Please check oss note " Note 1174020 - SURVEY: Error when applying a XSLT transformation" this is for supplier registration testing.
Please advise me where i have to cehck oss notes like this. If next time any errors then how I will check for that errors??
(i know service market place uid and pwd)
Thanks in advance,

Hello Viswanah,
SAP note is the official fix released by SAP to the customer issues. Any one can access such notes from SAP service market place. But you need to have service market place access i.e. SUSER ID.
If you working in a project, your basis team can create SUSER ID for you.
https://websmp210.sap-ag.de/support
is the URL to access service marekt place where you will be asked to enter login id & credentials. Under Help & Support tab you can find a field SAP Note where you can enter the sap note number if you know or you can enter the description of your error message to find relevant sap notes.
Also you can raise a OSS call under report a product error section if you are unable to find any relevant note for your issue.
Regards,
Krish

SAP OSS Note 804753 Not working.

Followed all the instructions in the Note and still it is not working , this is done in order to post the data of parallel ledger to CO.
Transaction used is FB01L
Please let me know if there are any ways existing other than raising the OSS Note request in Service Market Place.

Hi
For this issue, I suggest you to create a customer message (component FI-GL-GL-RP).
https://service.sap.com/support
Cheers, Kyoko

Oss Note .872284

Dear Sir,
Pl give the details of the Oss Note 872284. There is no display of the above note in sap market.
Pl its urgent
Thanx in advance
Moderator: It's internally released SAP note. It's not allowed to publish it on SDN
Edited by: Eli Klovski on Sep 21, 2011 9:13 AM

Hi,
As this message is being reworked by SAP, you need to raise it to SAP directly in their portal.
Regards,
Kiron Kumar T.

OSS note 1044741 contains no correction instructions for 46C.

I am trying to apply OSS note 1044741 to fix BC Set creation for deleted table entries. However OSS note 1044741 contains no correction instructions for 46C. Please provide assistance.
Bruce Reeves

Dear Bruce,
How to raise an OSS note:
In service.sap.com, choose Keys and Requests -> Development Requests -> Create Development Request
The Create development request form appears. It is divided into the sections described below:
Classification
In the 'Classification' section of the form, you can classify your request by selecting various criteria from the listboxes. This information is used for reporting purposes and to assign your request to a processor at SAP.
Reporting unit is only displayed for information. It defines if you enter the request for yourself, on behalf of a Customer Competence Center (CCC), of a customer, or of a user group. Which entries are available depends on the organization you are working for.
Priority defines the priority this request has for you.
Industry is only displayed for information. This is the industry of your company.
Other Industry allows you to select further industries if the request refers not only to your industry. To select more than one industry, hold down the <Ctrl> key and select the desired items by clicking on them.
Component defines the application component to which your request applies.
Core release defines the R/3 release you are currently working with.
Add-on defines, in case the request applies to an industry solution, the specific add-on release you are currently working with.
General provides generic features for a better classification of your request. If you wish to define more than one category, hold down the <Ctrl> key and select the desired items by clicking on them.
Cross-component provides cross-component features for a better classification of your request. If you wish to define more than one application, hold down the <Ctrl> key and select the desired items by clicking on them.
Only relevant for country allows you to specify that your request is only relevant for the selected country.
Personal classification by requestor
In the 'Personal classification by requestor' section, you can add your own classification criteria to the request:
Classification 1 - 3: allows you to specify your own features, e.g., "Project xyz". You can enter any text up to 30 characters in these fields.
Description
In the Description section of the form, you can describe in detail the feature you request for the SAP software.
In the Language field, select the language in which you are describing your request. For processing at SAP, all non-English requests will be translated into English.
In the Short text field, enter a meaningful title for your request.
The Long text field is mandatory. Use it to describe your request in detail. Even if you attach external description files, please enter a detailed description here.
The Business need field is mandatory. Please use it to explain why the requested feature is needed for your business.
The Example field is collapsed by default. Click on the plus symbol to the left of the field to expand the entry field, and enter an example for the requested feature.
The Current workaround field is collapsed by default. Click on the plus symbol to the left of the field to expand the entry field, and describe which procedure you currently use instead of the requested feature.
The Proposed solution field is collapsed by default. Click on the plus symbol to the left of the field to expand the entry field, and describe how you propose to solve the issue related to your request.
Attaching documents
You can also attach files that further describe your request, for example, documents or presentations. All file types supported by this site can be attached, this includes all popular Office formats.
To be able to attach files to your request, you must have the Check In Wizard program installed on your computer. Otherwise, an error message will be displayed. If you do not have the Check In Wizard installed, click here to start the installation
NOTE:
This will automatically save your request with the status New. The request will, however, not yet be sent to SAP. If you have not yet filled in all required fields, the system will prompt you to do so before you can add an attachment. The attachments will be listed only after you have saved or sent the request.
To attach a file, choose Add attachment.
The Check in Files dialog box appears.
Select the file you want to attach, and choose Open.
A status dialog box appears. When the status The check in process has completed successfully is displayed, confirm with OK.
The file is now attached to the development request.
Repeat the above steps for any additional files, if required.
Saving the development request
When you have entered all required data you can save your request. To do this, choose Save. You can then edit the request and send it to SAP later. This allows a company or user group to internally manage, discuss and consolidate its development requests before it decides which development requests will be sent to SAP in the next step. (Development requests that are no longer relevant can be set to status Closed by author).
Sending the development request to SAP
When you have entered all required data, you can alternatively send the request to SAP immediately. To do this, choose Sent to SAP. You need a special authorization to use this function. If you had saved a request before but not yet sent it to SAP, you can send it to SAP later using this function.
Resetting the request form
If you make a mistake during data entry and want to reset all entries to the values they had when you opened the form, choose the Reset button.
Closing the request
If you find that you no longer need the request, you can close it. In this way, you specify that no further processing of the request is necessary.
To close the request, choose Closed by author.
(After closing, confirm the request to remove it from your inbox.)
Confirming the request
Confirm the request if you have received SAP's final decision. The development request will no longer be shown in your Inbox.
To confirm the request, choose Confirm.
You will find the answers in your SAP inbox.
Visit the following link for information regarding SAP Notes:
http://help.sap.com/saphelp_nw04/helpdata/en/b8/3cf839fd35384de10000000a11402f/frameset.htm
Hope this will help.
Regards,
Naveen.

What is OSS Notes? where it is useful?

What is Expansion of OSS Notes? What is it? where it is useful?
Please give detail description and any related documents on that

Hi,
OSS NOTES : ONLINE SERVICE SUPPORT.
SAP Notes give you instructions on how to remove known errors from SAP Systems. They include a description of the symptoms, the cause of the error, and the SAP Release and Support Package level in which the error occurs.
Depending on the type of error, an SAP Note may also include:
· Workarounds
· Descriptions of how to correct repository objects in the ABAP workbench, known as correction instructions
· Links to Support Packages that solve the problem
You can access SAP Notes both from the SAP Service Marketplace and SAPNet - R/3 Frontend.
You can raise an OSS note if you feel there is some error in standard functionality or program.
Visit the following link for information regarding SAP Notes:
http://help.sap.com/saphelp_nw04/helpdata/en/b8/3cf839fd35384de10000000a11402f/frameset.htm
Thanks.

Oss note applying

Hi,
Now am applying Oss Note according to Note documentation. i applied note for Abap code correction but I am getting Errors .
What i have to do? can i raise Oss for that or not

Hi,
There may be some prerequisted notes or manual corrections for that note. go through all the documentaion provided in note.
Regards,
Srinivas ch

How to find out the list of implemented OSS Notes in a particular period.

Hi Friends,
Need help.
I need to find out the list of OSS Notes implemented in a period in a particular system.
Could you please suggest the table or program or any way to find out the OSS Notes Implemented date wise?
Thanks in Advance.
Sreenivas

Hi Sreenivas.
How did you find the solution to this? Trying to do the same thing!
Cheers,
Tom

Raising OSS Notes

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