Ralink RT5390R 802.11bgn Wi-Fi Adapter

Hi, my Ralink Wifi Adapter will not allow me to connect to any internet/ wifi at all. I even plugged in an ethernet cable and my computer said wouldn't connect to it. It just that the Ralink wifi adapter is experiencing driver or hardware realted probems.It also says Windows cannot load the device driver for this hardwar. The driver may be corrupted or missing (Code39). Please help because I cannot access the internet what so ever and I'll be returing to college soon!

Hello aliyahg. Welcome to the HP Forums. I understand the computer is unable to connect to the internet. Device Manger "code 39" error indicates that the driver cannot be loaded. To troubleshoot this issue, please apply the steps of this Microsoft document: Error codes in Device Manager
When you launch the website, you may be prompted to run the Microsoft Fix-it utility. Please download and run the utility; it may automatically resolve the issue.
If this utility does not resolve the issue, please reference the "code 39" section of the document. An explanation of the issue is provided, along with beneficial troubleshooting steps. Please attempt the troubleshooting, and provide your results. If the issue is not resolved, please provide this additional information:
1. The computer's model number. If you require assistance locating this information, please reference this website: Locating the Model Number of a Notebook or Locating the Model Number of a Desktop
2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
3. Have you installed any new hardware on this computer, before the issue appeared?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
Please respond as soon as possible. I look forward to your response.
Mario
I worked on behalf of HP.

Similar Messages

Ralink RT5390R 802.11bgn Wi-Fi Adapter adapter is experiencing driver problems

Hello HP and Friends,
I no longer can connect to the internet via wi-fi. While trouble shooting (by connecting via ethernet) I get the following error:
The Ralink RT5390R 802.11bgn Wi-Fi Adapter adapter is experiencing driver- or hardware-related probl...
The computer is a HP Envy dv6t Quad Laptop, Intel Core 2.4GHz running Windows 8. (Purchased 12/2002)
Any assistance would be more than appreciated.
Yabs
This question was solved.
View Solution.

Any of these will work:
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001
Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter 675794-001
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0
Combo Adapter 657325-001
Intel Centrino Advanced-N 6230 WLAN module 670691-001
The Manual is incorrect in that the part number for the Centrino card is actually the Ralink card:
http://www.ebay.com/itm/GENUINE-HP-dv6-7000-dv6-7020us-Wireless-N-WIFI-Card-670691-001-RT5390-/18137...
The eBay link should be an exact replacement for yours. Here is the Service Manual:
Manual
See Page 52
If this is "the Answer" please click "Accept as Solution" to help others find it.

Ralink RT5390R 802.11bgn Wi-Fi Adapter low signal

Hey there ... i have problem .... with my wifi .. signal idk its .. happned for me before 1 week i tho i have to update my wifi ... driver .. but its still same thing .. i need ur help thx

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the WiFi, and wanted to assist you! Has anything changed in your environment recently? How close, or far away is your notebook from the router? Do you have any metal file cabinets, or doors, that may be blocking the signal? Please review the following documents, as they may help to resolve the issue for you:HP PCs - Troubleshooting your wireless network and Internet connection (Windows 7)HP PCs - Resolving Broadband Internet Connection Problems (Windows 7) Please let me know if this information was helpful by clicking the thumbs up below.
Have a great day!

Ralink RT3290 802.11bgn Wi-Fi Adapter is not detecting wifi

i am using HP PAVILION 15-E015TX. i reset my windows 8 OS recently because of some corruption of data. after resetting the OS everything is reinstalled to its original state. But the Ralink RT3290 802.11bgn Wi-Fi Adapter is not detecting the wifi which is worked properly before resetting the OS. when i run the troubleshoot option under HP SUPPORT ASSISTANT it shows a red mark while resetting the adapter.
i want to know how can i fix it.
This question was solved.
View Solution.

Rats.
I hope the replacement card fixes the problem. Over the years I have had just one bad network card -- and it drove me nuts tracking down that it was, indeed, a failed card.
Good Luck - post back if you like and let us know the results!
Click the Kudos Star!
It is a nice way to say “Thank You” for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

Ralink RT3290 802.11bgn Wi-Fi Adapter & Cisco AP WPA2-PSk

Hi, We were using Cisco AP which was working absolutely fine when WEP is configured, after changing the Encrpytion to WPA2-PSK & AES. Laptops having Ralink RT3290 802.11bgn Wi-Fi Adapter is connected in limited mode or the wireless network is not displayed in Wi-Fi list. Tried to manually add the network but still no success Having Driver Version: 5.0.21.0 tried updating the driver to 5.0.37.0 but no success

any HP expert care to reply

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter was deleted

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter was deleted accidentally
How toreinstall the same
In the eventviewer ifound this
Device PCI\VEN_10EC&DEV_8179&SUBSYS_197D103C&REV_01\4&353FBEFC&0&00E5 was deleted
Please Help

Hi,
It seems like that you are posting on the wrong forum, this forum is for Service manager. Please post in a proper forum according to your OS version.
In addition, regarding to your issue, you may try re-installing device driver, please check below link:
https://answers.yahoo.com/question/index?qid=20100621212736AAmnirO
Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Ralink RT3290 802.11bgn Wifi Card - Possible Issues [SOLVED]

Dear Lucky owners of such a card, At least from my experience I realized it is not that bad card, even if most probably many production pieces were faulty or not working properly, and many issues can be resolved. Let me list in order of time the issues I faced and solved about this wifi card: 0) First issue is not about RT3290 card itself but it is related to 802.11w encryption compatibility in between Windows8 and Cisco not allowing 802.11n speed rates so failing to G speeds only. - SOLUTIONS: a. As first test I would recommend trying another router from different brand to see if connecting at 802.11n speed rates b. If you prove point a issue, then try to fix the issue based on following post (in which you can see the reply from myself Emanuele on the 29th of Nov 2014): https://supportforums.cisco.com/document/113836/windows-8-clients-cant-associate-cisco-unified-wireless 1) Signal strenght issue: original wifi card RT3290 installed on my HP laptop was having really bad antenna, with signal fluctuating and sometimes bad even really close to any Router I tried. - SOLUTION: Replace the RT3290 card even with same new card. (In my case as laptop was under warranty, I proved the issue via screenshots and they replaced with new card solving my signal strenght issue). 2) Original issue (1) was actually resolved after HP replaced the wifi card with same model, but with the latest driver installed 5.0.45 seems like wifi rates change too frequently based on high sensitivity of the driver itself, so that suggested me issue was still there, so making me re-testing anything from scratch. - SOLUTION: Install 5.0.37 Driver - frequent rate changes issue (with driver 5.0.45) disappears and sensitivity of signal to rate changes seems to be a really good compromise to have good throughput. 3) To check out 2nd issue above I started again using a third party software inSSIDer free version to check signal while I was doing speedtest on web.
- RESOLUTION:
inSSIDer normally works on Windows7 without any issue but on Windows8 (at least tested with RT3290) I have just discovered somehow this software was slowing down wifi card performance drastically showing a speed up to 0.1Mbps rather than 40Mbps. Simply closing the application issue was not recurring, so uninstalled it and after solving all the other issues above this card works perfectly (at least so far ) Hope this post will be informative and will help other about-to-get-mad guys as me

Hye. After I read up your solutions, I am quite impressive and really want to try out those solutions. However, I am not very computer wise and I really appreciate if you make a video on solving this problem. Up to you if you want to upload it on the youtube (so that others with similar problem can view it and solve the problem too) or you want to direct email to me ( [email protected] ). I really hope you can help me because I am stuck with this problem since last year. Thank you!!!

Replacement of Ralink RT3290 802.11 bgn WIFI Adapter replacement

I have HP Envy m6-1188ca - A series A10-4600M / 2.3 GHz - Windows 8 64-bit - 8 GB RAM - 1 TB HDD - DVD SuperMulti - 15.6" HD BrightView wide 1366 x 768 / HD - AMD Radeon HD 7660G - brushed aluminum, natural laptop and its network adaptor giving me alot of trouble. I would like to replace it and need list of compatible network adapator for this laptop model. Thanks for the assistance

Rats.
I hope the replacement card fixes the problem. Over the years I have had just one bad network card -- and it drove me nuts tracking down that it was, indeed, a failed card.
Good Luck - post back if you like and let us know the results!
Click the Kudos Star!
It is a nice way to say “Thank You” for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

HP Pavilion 5500 not detecting any 5G Networks (Jan 2015) [Ralink RT5390R]

I have resently been having trouble with slow internet. My Desktop PC has stopped working with my wired router and refuses to find my 5G network.
My connection was getting average scores of 40 Mbps but now im only getting 3-5 Mbps while my phone and laptops are getting 35-40 Mbps. My Desktop is the only thing struggling with the internet and it has a direct ethernet link.
I resently had a Service Provider technition here to see if it was my router but it is only my pc having issues.
I have looked around this site for hours looking to find a solution and have tried almost everything but posting my issue directly. My internet was working fine till about 2 weeks ago from 01/04/2015 but dropped speed severly. Now when i try to connect to my router, it appers to only work on 2.4 Ghz, the tech said that it shouldnt matter what network it can see aslong as it is directly connected but its no better than my android.
OS:
AMD A8-5500 APU / 64-bit Operating System, x64-based processor
BIOS Version:
AMI 80.32, 2013-03-21
Wired Ethernet:
Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
Wireless:
Ralink RT5390R 802.11bgn Wi-Fi Adapter
I would really appreciate some help.
(If i put something I was not supposed too, don't mark a scolding as a solution for my issue.)
This question was solved.
View Solution.

Hi Alex,
Please post the HP product number for your PC. How to Find the HP Model Number and the HP Product Number or let HP automatically find your PC model number and HP network attached printers. This will allow others to review your issue, make suggestions and review your responses. This is usually the best way to get assistance.
I very much doubt that you have a driver issue since your issue is recent. However, review the recent updates made to your PC both from Microsoft and HP. Move your PC close to the wireless router for a test to see if you have an obstruction issue.
Download Vistumbler to one of your laptops and your PC to verify that your wireless router has both 2.4 ghz and 5.0 ghz service.
HP may have updated drivers for your PC but since you issue is recent it might very well be that the hardware adapter has failed. Running Windows diagnostics and HP diagnostics including UEFI diagnostics might discover the problem.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

Identify 802.1x support wireless adapter

hi guys:
IS there any good ways to detect if the client's computer support 802.1x(OS or adapter)?We would rather not check each client's computer one by one.Thaks for help.
regards

No, not really. You'll just get a string of "Cannot Associate" type messages.
The other danger there is things like .... Intel had a series of drivers for the BG2200 that would cause MIC errors .... if the AP sees two MIC errors in sixty seconds, by default, by spec, it will shut down for a while. The radio goes off-air .... everything drops.
There is a timer / setting / parameter you can tweak to keep that from happening (I don't remember which one), but thoses are the kinds of risks you run when you don't / can't control the client specification.
Good Luck
Scott

Ralink RT3290LE + Bluetooth 4.0 Wifi Adapter Replacement options for Pavilion G6 2301ax!

What Wifi Cards are Supported for
"Ralink RT3290LE + Bluetooth 4.0 Wifi Adapter"
Included in Pavilion G6 2301ax.
From india.

Hi @PulsarLight ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue of replacing the Bluetooth adapter for your HP Pavilion g6-2301ax Notebook. Here is a link to your Manual that shows the adapters on page 32.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Airport dual enet snow and usb 802.11g wireless usb adapter

Can I use a wireless 802.11g adapter with my imac (iLamp)to connect to my snow base station, or bo I need ans xxx.11g /b adapter?

Sorry - I missed that from the title of your message.
The answer to that question is no - an exclusively 802.11g USB wireless adapter will not be able to connect to a Snow Base Station. I'd be surprised if this was ever an issue - I don't know of any exclusively 802.11g USB wireless adapters that work with Macs.
I suggest you avoid use of USB wireless adapters with Macs. Yes some people have used them successfully, but still more people have nothing but grief with these devices. Very, very few USB wireless adapters have any MacOS driver support in the first place.

Netgear WG311v3 802.11g Wireless PCI Adapter

I have a G5 Tower with PCI slots.
Is there a way to make this wireless card recognized as an AirPort card under OS 10.5.8?
Currently, it does not even show up System Profiler.

Just google "Netgear WG311v3 802.11g Wireless PCI Adapter". Apparently it supports Windows OS's. You can also inquire from the manufacturer.

Wireless adapter Ralink RT5390R not working

I tried to repair the problem myself by following threads related to this issue. My home wireless connection works on my wife's computer and my phone but not on my computer. I'm using a wired connect to write this. A couple of weeks ago it began as interrmitent connection. Then two days ago nothing at all. The Ralink RT3590R driver was uninstalled then reinstalled from a fresh download. Still no joy..
I clicked on the icon in the bottom right toolbar and select "Open Network and Sharing Center" there is no wireless Ralink adapter listed. There was this morning but not now so somehow I managed to make it disappear. When it was there and I tried to enable it it would stay disabled. If I select create a new wireless connection another box opens for me to wait 90 seconds. Nothing is found.. If I select change adapter settings the Ralink adapter is not listed.I tried the HP Network Check and it only detects the wired connection.The light on the wire less key at the top row of the keyboard is lit. Pushing the key does nothing.Besides the Ralink driver software is there another piece of software that is needed that might be missing or corrupted.What could be the solution?

I did the suggested uninstall of both drivers using the device manager. Still no joy. However here is more information. If I double click on the Ralink or Realtek driver it inticates that it is working properly.When I open the network and sharing center and click on networks connections, it shows the Ralink as being disabled. When I click on it I have options to enable the network device. If I click on that a small window opens trying to enable but still it is disabled. If I click on Change the settings of this connection another windown opens which has a list of many items and they are all checked. If I select diagnosis this connection it opens a window and returns a message There might ne a problem with the driver for the wireless network adapter. If I select try to repair these as administraton it returns with Wireless network adapter is experiiencing problems and it is marked as detected.So in summary:The wireless connection is working properly.The wireless connection is disabled.The wireless connection might ne a problem with the driver for the wireless network adapter.The Wireless network adapter is experiiencing problems and it is marked as detected.

Ralink RT5390R Windows 8.1 problem

The wifi adapter Ralink RT5390T can't connect to the wifi network, my other laptop connect without problem. The windows event viewer report the following problems (spanish): El adaptador de red con la dirección de hardware 9C-2A-70-1C-52-92 indicó una capacidad de fusión de paquetes sin indicar compatibilidad para una o varias capacidades de filtro de recepción de requisitos previos (IPv6 0x00000000). <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">- <System> <Provider Name="Tcpip" /> <EventID Qualifiers="32768">4291</EventID> <Level>3</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-07-11T18:36:28.586587700Z" /> <EventRecordID>907</EventRecordID> <Channel>System</Channel> <Computer>MiEquipo</Computer> <Security /> </System>- <EventData> <Data /> <Data>(MAC ADDRESS)</Data> <Data>IPv6</Data> <Data>0x00000000</Data> <Binary>000000000400300000000000C3100080000000000000000000000000000000000000000000000000</Binary> </EventData> </Event> El adaptador de red con la dirección de hardware 9C-2A-70-1C-52-92 indicó una capacidad de fusión de paquetes sin indicar compatibilidad para una o varias capacidades de filtro de recepción de requisitos previos (IPv4 0x00000000). <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">- <System> <Provider Name="Tcpip" /> <EventID Qualifiers="32768">4291</EventID> <Level>3</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-07-11T18:36:28.586587700Z" /> <EventRecordID>908</EventRecordID> <Channel>System</Channel> <Computer>MiEquipo</Computer> <Security /> </System>- <EventData> <Data /> <Data>(MAC ADDRESS)</Data> <Data>IPv4</Data> <Data>0x00000000</Data> <Binary>000000000400300000000000C3100080000000000000000000000000000000000000000000000000</Binary> </EventData> </Event> I have tried installing different versions of the driver, but not solution. I also changed the operating system from windows 8.1 to windows 7, and nothing, I am thinking that the adapter is bad. Could you tell me if there are someone with the same problem and if it have solution? Thanks.

Hi,
In regarding of the issue, we need more information.
Do you meaning that you can't open the Word 2013 file in NAS Synology through network?
Does only one Word file occur the issue?
Does the Other file encounter the issue (Such as Excel file ,TXT file, Images)?
Do you download the Word file to local and check if it can be opened or saved?
Do you get some error message or error code?
Please try the following steps to check they are helpful:
Create a new Word file and open it in local disk to make sure Word 2013 work fine in local.
Check the network connection.
Check the account permission and security settings.
If the issue still exists, please give me more information, and upload the event log to do further research.
Regards,
George Zhao
TechNet Community Support

Ralink RT5390R 802.11bgn Wi-Fi Adapter

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