Ralink RT5390R Windows 8.1 problem

The wifi adapter Ralink RT5390T can't connect to the wifi network, my other laptop connect without problem.  The windows event viewer report the following problems (spanish): El adaptador de red con la dirección de hardware 9C-2A-70-1C-52-92 indicó una capacidad de fusión de paquetes sin indicar compatibilidad para una o varias capacidades de filtro de recepción de requisitos previos (IPv6 0x00000000). <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">- <System>  <Provider Name="Tcpip" />  <EventID Qualifiers="32768">4291</EventID>  <Level>3</Level>  <Task>0</Task>  <Keywords>0x80000000000000</Keywords>  <TimeCreated SystemTime="2015-07-11T18:36:28.586587700Z" />  <EventRecordID>907</EventRecordID>  <Channel>System</Channel>  <Computer>MiEquipo</Computer>  <Security />  </System>- <EventData>  <Data />  <Data>(MAC ADDRESS)</Data>  <Data>IPv6</Data>  <Data>0x00000000</Data>  <Binary>000000000400300000000000C3100080000000000000000000000000000000000000000000000000</Binary>  </EventData>  </Event> El adaptador de red con la dirección de hardware 9C-2A-70-1C-52-92 indicó una capacidad de fusión de paquetes sin indicar compatibilidad para una o varias capacidades de filtro de recepción de requisitos previos (IPv4 0x00000000). <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">- <System>  <Provider Name="Tcpip" />  <EventID Qualifiers="32768">4291</EventID>  <Level>3</Level>  <Task>0</Task>  <Keywords>0x80000000000000</Keywords>  <TimeCreated SystemTime="2015-07-11T18:36:28.586587700Z" />  <EventRecordID>908</EventRecordID>  <Channel>System</Channel>  <Computer>MiEquipo</Computer>  <Security />  </System>- <EventData>  <Data />  <Data>(MAC ADDRESS)</Data>  <Data>IPv4</Data>  <Data>0x00000000</Data>  <Binary>000000000400300000000000C3100080000000000000000000000000000000000000000000000000</Binary>  </EventData>  </Event> I have tried installing different versions of the driver, but not solution.  I also changed the operating system from windows 8.1 to windows 7, and nothing, I am thinking that the adapter is bad. Could you tell me if there are someone with the same problem and if it have solution? Thanks.

Hi,
In regarding of the issue, we need more information.
Do you meaning that you can't open the Word 2013 file in NAS Synology through network?
Does only one Word file occur the issue?
Does the Other file encounter the issue (Such as Excel file ,TXT file, Images)?
Do you download the Word file to local and check if it can be opened or saved?
Do you get some error message or error code?
Please try the following steps to check they are helpful:
Create a new Word file and open it in local disk to make sure Word 2013 work fine in local.
Check the network connection.
Check the account permission and security settings.
If the issue still exists, please give me more information, and upload the event log to do further research.
Regards,
George Zhao
TechNet Community Support

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