Ralph, help! (with "does not respond" message)

My mom said you were the go-to guy on this issue. We have been using iChat AV for video conferencing for about 6 months. Then I switched ISPs, from a cable modem to DSL. Have not been able to make it work since -- we get a "does not respond" message.
Where to begin? The router is the same; the internal firewall is off. Could it be something to do with the new modem, or the new isp? And I saw a recent post here about the November security update as well, so I am wondering if it's actually that.
Thanks in advance.
Juliette
iMac G5 Mac OS X (10.4.2)

Hi Juliette,
As Defcom says, if the modem can route and is not set to Bridge mode (if it can be) then you will need to open Ports.
If you have UPnP then use that as iChat can use this method.
Use Port Triggering if you have mutliple computers and no UPnP. Use Port Forwarding for links to one computer or router.
Only have one DHCP server on your network
Do not use Port Forwarding or Port Triggering twice (Or combo of them)
There is this on the Portforward.com site about Port Triggering for one version of a B90
http://portforward.com/english/routers/port_triggering/Westell/BellSouthB90-2200 30-04/iChat.htm
I would use this for Pics only as the info relies on the App this site promotes which is windows only and the details are wrong after that.
Local port 5678 need to trigger Global port 5060
Local port 5060 needs to trigger Global ports 16384-16403
Local 5190 Triggers 5910
Local 5222 Triggers 5220-5223 (jabber stuff)
Some Jabber logins are on port 5223 so
Local port 5223 triggers 5220-5222 if needed.
Ralph
Ralph

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