RAM preview HELP!!!

Why whenever I want to RAM preview always goes full screen even when the full screen (off) uncheck?
HELP!!!!

It sounds like it's time to delete your preference file and rebuild. Carl/cmnd + alt/option + shift held down while opening the option to delete preferences and start over. Just make sure you have the keys held down before you click the program icon.

Similar Messages

  • After Effects Ram Preview Help

    Hello. I have recently got into after effects, and haven't had this problem until i deleted and then re downloaded AE (I was having a problem with creative cloud) So, I usually I want to render a 10 second clip, which isn't much, but when I try and render it with RAM Preview, it only renders about one second. I looked at other forum posts, and they suggested to upgrade your ram, but I have 12GB's of RAM dedicated to after effects, and my computer ONLY has 12, so I'm really stuck here. if someone could help me, that would be great as I really can't do anything in AE without a full RAM preview. Thank you.

    12 GB RAM isn't much for After Effects.  You also need to allow for some RAM usage by the system for it to work properly.

  • I got render and RAM preview problems. help?

    i got render and RAM preview problems with after effects! please help me
    when i started on a project earlier today the RAM preview was failing and it stoped making a preview after about a second, when i hit the RAM preview buttom again it continued to load and stoped again after a half second, and it continued to do that till it wasn't loading at all, just playing the same thing up even doe it haden't loaded the whole composition! BUT if i moved the (thing you see where you are on the timeline in need of a better name) it started loading a little more and then it stoped again.. so after alot of problems and moving i managed to make a RAM preview of the whole composition..
    now the real problem: when i was done with my project and i was going to reender i did like this: i added my composition to the render queue, chosed my render settings and started to render, after exactly 37 frames it stoped and no window or anything poped up, the only thing that was telling me something was wrong was the render status, and it said: ''failed at 0;00;00;37'' that's not even a second! and BTW when i render after effects only uses 12% of my 6GB RAM memory.. i dont know what to do! i've tried other render settings but the same thing happens! can anyone help me?
    BTW i'm swedish and only 14 so i might misspelled something..

    Start here and make sure that you understand how RAM preview is supposed to work first:
    http://forums.adobe.com/thread/424030
    What version of After Effects? Have you installed the recent updates? What operating system? What kind(s) of source footage? Has this ever worked before? What other software are you running? Do you have any third-party effects or codecs installed? Are you rendering with OpenGL?
    What are your Memory & Multiprocessing settings? Are you using Render Multiple Frames Simultaneously multiprocessing?

  • AE CC - Ram Preview Flips and Offsets. HELP.

    Having this problem on our MacPro late 2013 (The Trashcan).
    It's the maxed out version with two AMD FirePro D700 3gb
    OSX 10.9.2
    AE CC 12.2.1.5
    We're running SwitchResX to scale down screen resolution on our Dell 4K monitors
    I have rebooted but nothing seems to help.

    Hello - i am having the same problem in both AE CC and AE CC2014...***BOTH VERSIONS OF AE are fully updated
    It was working fine last week, although ive had this problem once or twice before - but it has never lasted this long. In the past, i seem to remember just restarting my computer.
    I too had installed SwitchRes X recently, so i thought that might be the problem - but ive uninstalled the software, and removed the prefpane in my system settings.
    Also, Ive just installed the CUDA 6.5.46 update - yet in CC2014, it is not showing up in the Pref/Previews - it is showing up in AECC, but having the same RAM preview problems
    DETAILS:
    Mac Book Pro 15" Retina OSX 10.8.5 (got refurbished model in June 2013)
    Processor  2.7 GHz Intel Core i7
    Memory  16 GB 1600 MHz DDR3
    Graphics  NVIDIA GeForce GT 650M 1024 MB
    What im getting
    Preference/Preview settings
    Really confused, and ive scoured the forums...please help

  • Need help with the "RAM Preview needs 2 or more frames" error

    I keep getting this error while trying to RAM Preview, I've tried to purge all my AE memory, upgrade to the latest version of AE (2014,2) but it still doesnt work.
    Please help

    What happens when you create a brand new project, put in a solid, animate its position, and RAM preview it?
    If that works, what happens if you import your troubled project into this brand new one?
    You have restarted your computer, right?

  • HELP! RAM Preview needs 2 or more frames error CS6

    Hello there, I just got struck by this issue and have been wasting days trying to resolve. Yes, I've looked at every FAQ, recommended tweaks, updates, system restarts, etc. and am at the end of the line as far as solutions go.
    I need some expertise here, especially since there is no phone supprt.
    Here's my system info:
    Dell Server (PET320)
    12 core Xeon processors (Intel Xeon CPU e5-2420 0 A 1.90 GHz)
    32 GB RAM
    64-bit Windows Server 2088 R2 Standard
    I've got 6 7200 rpm disks confirgured in a RAID 5(?) with two separate drive sections for rendering (It's set up primarily for Premiere Pro ... preview and captures)
    After Effects CS6 11.0.4.2
    Under Memory & Multiprocessing
    Installed RAM 32
    RAM reserved for other apps: 6 GB
    Available for After Effects:26 GB
    Reduce cache when memory is low: CHECKED
    Render mult frames simultaneously: CHECKED
    Installed CPUs:12
    CPUs reserved for other apps: 4
    RAM allocation per background CPU: 2GB
    Actual CPUs being used: 8
    GPU into:
    Quadro 600 v.2.1.2
    Total memory 977MB
    The project I'm having trouble with is an extremely simple lower thrids animation with just a couple solids.
    I have other projects that are more complicated, and have no issues.
    Is there any other info I can provide to give more insight? If so, please let me know.
    I need to get this project completed and am at a total standstill. Again, I've gone through every faq, article on this problem, tweak related to this and nothing.

    What happens when you create a brand new project, put in a solid, animate its position, and RAM preview it?
    If that works, what happens if you import your troubled project into this brand new one?
    You have restarted your computer, right?

  • Very slow RAM preview (novice user in need of help)

    I am looking for some recommendations for hardware.  I had a Mac Pro (8 core with 8MB RAM) and it rendered at the same speed as my IMAC.  I am using AE CS5 and the trapcode 10 suite, in my comps.  A ten second comp will take over 10 minutes to RAM preview, it takes 4-5 seconds for each frame, frame by frame.  I tried enabling and disabling the (multiple frames simultaneously) function, as well as experimenting with the number of cores for AE setting.  Any hardware recommendations would be gratefully appreciated.  If you could share your hardware configuration / AE settings, It would be much appreciated. 

    See this page for information and recommendations about memory and improving performance in After Effects.
    Recommendations in general are difficult because every composition and computer are different, as are people's preferences regarding rendering speed versus length of RAM previews, what other software they want to run at the same time, et cetera.
    But, I'll make a very broad recommendation:
    For HD-sized movies, you want to have 3-4GB of RAM installed per processor. So, for a quad-core with hyperthreading (which effectively has eight processors), you'd want 24-32GB of RAM. This describes my personal computer, by the way, so you know that I have put my personal money where my recommendations are.
    Don't neglect hard disks. You need to have more than one hard disk. Sooooo many people complain of poor performance and fret about RAM and CPUs, and then I find that they're running their OS and applications from the same single disk that they're reading source files from and writing output files to... or their external disks are over a USB connection. [*shudder*]
    BTW, particle effects like Trapcode Particular take a long time to render. That's just a fact of life. You may make them faster, but you'll never make them fast.

  • AE CS4 - why such poor RAM preview on my FAST machine?

    Hi all, I just installed After Effects CS4 - I have a smokin fast mchine: quadcore Zeon 3.20 GHz, hyperthreading turned on, nvidia quadrofx 3800 with current driver, 12 GB DDR3 RAM, windows 7 64bit ... can you PLEASE help me troubleshoot a problem:  even on the simplest compositions, a moving picture or a moving piece of type, the RAM preview stutters along, the current time indicator hops along at a choppy pace, images in the frame dont look like they're moving smoothly, and all i get is about 6 seconds of RAM preview ... seems to me that I used to get better performance on a MUCH MUCH  slower machine under windows XP ... i have looked around the forums and seem the advice on multiprocessor options and the like, but nothing I do seems to help ... do any of you have any advice for me to improve my performance???  if you have any questions about my setup or preferences, let me know, I will be on this until I get what I expect out of my (otherwise incredibly fast) machine

    Hi Todd, thanks again for your reply ... FYI, I bought the FX3800 for Avid editing, for which it is the qualified video card, and supports distributed processing in the Avid along with my DX HD hardware BOB - I had hoped it would work well with After Effects, too, but I do understand the Adobe is very transparent about the fact that, as long as your card has OpenGL support, probably best to sink your $$$ into more RAM or faster CPU .. but to stay on topic, I am just  very stunned that I am not getting better playback with my system ... I have the most recent Nvidia drivers ... I have 2 NEC 2490WUXi2 each connected through DVI-D to my video card, each runnign at its native 1920x1200 res, 59 hertz ... the programs I have installed are Adobe CS4 Production Premium, Win7 64bit, MS Office 2007 Enterprise, latest version of Quick Time, Media Player version 11, and NERO 9 ... you dont think that one of these video player apps (like media player or QT) are messing with my screen performance do you?  what about Nero 9, have you heard any compatibility or display problems associated with this app?  would unistalling any of these programs be a troubleshooting technique that you'd attempt?
    Finally, when you say "an issue with a bottleneck of drawing to the screen" what do you mean exactly? 'cause this kinds sounds like a goood description of what I am seeing ... what might be the cause of such a bottleneck, I am willing to try anything ...
    Thanks, sir, for your reply!
    Derek Reid
    Trader Multimedia Inc.
    www.tradermm.com
    Date: Tue, 30 Mar 2010 21:46:43 -0600
    From: [email protected]
    To: [email protected]
    Subject: AE CS4 - why such poor RAM preview on my FAST machine?
    Just one thing to cut down a frequent misconception:
    Your nice graphics card doesn't do much for After Effects performance.In fact, trying to use OpenGL for rendering (including rendering of previews) can cause problems.
    I recommend turning OpenGL rendering off for all but interactions. I.e., choose the http://help.adobe.com/en_US/AfterEffects/9.0/WSAF696587-2D81-42e2-B248-4C5C2B7D3614a.html and turn off http://help.adobe.com/en_US/AfterEffects/9.0/WS3878526689cb91655866c1103a4f2dff7-79e8a.htm l. OpenGL is not compatible with Render Multiple Frames Simultaneously multiprocessing.
    I'm not saying that OpenGL is your problem. Rather, because you mentioned your nice graphics card, I just had to stress that you need to forget about that with regard to After Effects. It's not really relevant.
    It may be that the jerkiness is an issue with a bottleneck of drawing to the screen. (I don't know, but it's possible.)
    Your hard disk being too slow wouldn't be an issue with RAM previews, since the frames are all cached in RAM.
    >

  • RAM preview audio will not play through bluetooth headphones

    I am using bluetooth headphones (Jaybird Freedom Sprint) to try and edit audio/video in after effects. However, when I go to Preferences>Audio Output Mapping and choose "Freedom Sprint" and click OK, close the preference window, and it will automatically go back to the default "Built in Output" when I open it back up. It will only play the sound through the Mac Pro tower I am using. Is there a way to get the headphone option output to stay permanently?? Is there a reason why it is not staying selected?  Another thing I forgot to mention is that all other sounds work (like iTunes, volume up/down) through the headphones except for the audio RAM preview in After Effects. How can I disable the audio from playing through the tower? Very frustrating!
    BTW - the only time headphones actually work is when they are plugged into the tower. These ones obviously can't be plugged in.
    Thanks! (Screenshots provided for help)

    Thanks! I definitely did try that first... (trying to find a solution with the headphones). You can't find any info about them online/their website. Regardless though, After Effects will not allow me to play the audio output through any other device except for the Mac Pro tower - even playing it through the LCD Cinema Display won't work.
    Thanks for your reply

  • After effects cc RAM preview problem

    I recently bought a new rig 
    i7 4790K running at stock
    8gb 1866mhz corsair vengeance pro ram 2x4gb
    EVGA GTX 770 2gb superclocked
    WD Black 1TB 7200rpm
    Samsung 840 Pro 128gb
    Asus Z97-PRO motherboard
    I run AE and open a file and import my clip (59.94fps) and add twixtor and then hit ram preview to see if all is good and it either takes a little bit longer than it should
    or it would say "Rendering frame switching to foreground" When this happens all seems ok but after the preview I can not scroll through the timeline without lag and pixelation again like as if I havnt hit the ram preview. So it would have the green bar above the clips showing for the ram preview but once the preview is over I can scroll through the timeline for a second then the green bar goes away. I know that the pixelation is due to adaptive resolution
    but I have tried changing that to "fast draft" and the pixelation stops but still struggle to view in timeline. I have the preview resolution set to third or quarter.
    I thought that getting higher clocked ram would solve the problem atleast a little more. But not to much. So my main question is what am I doing wrong? Or how can I correctly setup AE or my computer to handle this?
    The main clip is actually 200fps but I go to File>Interperate footage>Main>Conform to framerate
    Changing it from 200fps to 59.94.
    My main frustration is I see videos of the kinds of clips I'm editing posted by kids that edited them and I think theres no way they have a pc as expensive as mine that would allow them to edit these clips. So Its gotta be something I'm doing wrong.
    Thank you to anyone that helps so much!

    Well, for starters, turn off MP rendering. That warning during RAM previews is a clear indication that you are using it and well, with just 8GB RAM it doesn't exactly make sense. The rest is too vague since you haven't provided any proper details about your source file, but suffice it to say that temporal mangling of any kind can have weird effects, even more so if your source files are compressed. Therefore the pertinent thing to do first would be to convert your file to an uncompressed intermediate format, including conforming it to your target framerate. In addition you may simply consider not using any fast previews or the disk cache at all. It is known to be flaky with temporal plug-ins. set your comp to Final quality to enforce software mode rendering.
    Mylenium

  • Multiprocessing works for RAM preview, extremely slow and aeselflink crashes when in Render Queue

    Hello all,
    System specs:
    Hackintosh
    OSX 10.9
    3.5Ghz (overclocked to 4.2Ghz) Core i7
    Geforce GTX 580 classified 3GB Cuda GPU
    AMD Radeon HD 6870 1GB Display GPU
    32 GB of RAM
    System SSD
    5 drive internal RAID
    After Effects CC 12.2.1.5
    Cuda drivers up to date
    I'm having a problem with the render queue and multiprocessing. I have a moderate sequence with several effects and 3D layers. When I'm working in the composition, everything goes great. I can RAM preview and all my CPU cores will kick up to 100% and render the composition in no time all; with full resolution with no skipped frames. It works fantastically.
    Then when I go to render the exact same composition with the same multiprocessing settings, AE will hang at the "initializing background processes" for at least 5-10 minutes, during which the CPU will ramp up to 100% but no frames will be rendered. AE still remains responsive, as I can hit the stop or pause buttons and the queue will be cancled. But then the aeselflink processes (up to 8 of them depending on my settings, I've tried several) will still continue at 100% cpu load even with AE not set to render anything. I will have to go into the activity monitor and force quit each process. If I leave it for 5-10 minutes, it will finally stop initalizing and start the render, but the CPU will still run at 100% but the frames will crawl slowly forward at about 1 frame per minute, with an estimated 28 hours to render frames that were rendering in under a minute during RAM preview.
    I have tried both reducing the number of cores AE will use, adjusting the allocated RAM, and disabling multiprocessing alltogether. When I disable multiprocessing, the render slows to a complete crawl, and it will render around 1 frame every 5-10 seconds. Again, this is on a composition that rendered in less than a minute on full resolution with RAM preview.
    The only way to get this composition to render is to export it to Media Encoder, which will render it (without multicore processing, unfortunately) in about 8 minutes, still not the blazing fast RAM preview but at least it finishes it in under 3.5 hours (the amount of time that the multiprocessing disabled render in AE will take).
    Here's the multiprocessing settings that have been very stable and carried me through other projects. Disk Cache is not enabled. The only other thing that is disabled is the "Disable Layer Cache" under the Secret menu as the plugins I'm using (Plexus 2 in this case) doesn't like to update when the camera moves so this option has been disabled to force it to reset each frame.
    Does anyone know what is going on?
    Also, please don't tell me that I should not use multiprocessing or instruct me on basic steps as to increase preformance on my machine. I have been tweaking my memory and multiprocessing settings for a long time now, and it is completely stable in everything but this setup. So please no answers saying "just don't use multiprocessing". It was made for a reason, it's effective, and it's needed. And please don't say that it's the hackintosh, either, as it's the most stable and powerful computer I've ever used. Sorry for the disclaimers, I just want to have constructive help.
    Thank you in advance for your ideas!

    Hi Rick, not sure if you saw the part where I said please don't reply with turning off Multiprocessing, and I did not say that it works and is effective in all areas. However, if you actally take the time to read my post, you will definately notice that RAM preview with multiprocessing takes under a minute to render a scene. Multiprocessing disabled and rendered in AE takes 3.5 hours. In Media Encoder it takes around 8 minutes. Clearly it IS working and IS effective for my case and my rig. Any vendettas against MP does not help my situation at all.

  • Problem with RAM preview in Windows 7, AE 5.5

    Hi there, I'm kind of a newbe with After Effect 5.5, have to make an animation for school and although I've already figured out how to make some magic with the program, I'm stuck on the RAM preview (yes, the one you get by hitting 0 if anyone asks). It gets stuck after 15-22 fps and that's it. I've searched forums, and comments and articles and whatsoever and the authores where having this issue when having Macs. Well, I don't, that's what I have:
    64 bit Windows 7
    Intel Core i7-2630QM CPU @ 2,00GHz
    6,00 RAM
    graphic card NVIDIA GeForce GT 540M
    (any more details needed?)
    I've also tried many combinations with checking/unchecking OpenGL, changing Video Preview (Computer Monitor Only or IEEE 1394 Pal <=don't even know what that is, but maybe you'll want to know), and of course Multiprocessing (image below) turning it off ond on.
    Compositions in my animation are for now just jpg's, png's and some psd layers, with some scaling and small dropshadows, nothing too fancy for now so I'm even more surprised I get the "Insufficient RAM" allert. (AE is the only running program except for GoogleChrome to search for possible solutions) Of course I need to add the sound but it's pointless until I figure out the RAM preview problem.
    I think that's all the details, but if you need more just ask.
    Please help me guys (and try to answer in simple English), it's really getting on my nerves and my deadline is coming...

    I'm not sure that I completely understand what you are saying. Depending on the amount of available ram and the size and frame rate of the composition (not in your post) you may only get 15 to 22 seconds of playback. If it's only playing back at 15 to 22 FPS then you're choking your system. The first thing to do is to try setting the resolution of our comp to half and the zoom factor to 50%.
    Now that I take a close look at your screen shot, that's not going to help much. Surprise, surprise! You don't have nearly enough ram to have Render Multiple Frames Simultaneously checked.You need 4GB per processor minimum. With 8 CPU's you'll need 32 GB of ram to take advantage of all your cores for AE and you'll still need 1 of them for background apps. Take a close look at the settings:
    How much ram is allocated for background apps? 1GB, How many CPU's will be used for the background apps like writing to disk and reading from disk, which are necessary for ram preview? 0, zero, nada. That's not exactly accurate or your system wouldn't run at all, but it shows the problem clearly. You've manually choked your fairly powerful computer by tying upp it's resources in a manner that causes it to choke on memory and read write cycles. Even with 6GB of ram you've starved the system to death.
    You've also allocated all of your ram to AE. Don't do that. Leave at least 1 GB for other apps, 2 would be better.
    Redo the settings and AE should work just fine. BTW, this info is clearly stated in the ram and memory allocation help pages for AE.

  • RAM Preview timecode counter ... where did it go?

    This issue has been bothering me for a while now, but I've kept forgetting to inquire about it until now and really hope someone knows the answer ...
    Up until recent versions of AE, while RAM previews were being generated the frame-by-frame timecode would count off in AE's viewer window as each frame rendered. That was very useful when using RAM previews to review compositions frame-by-frame for various reasons, rather than only to see real-time playback. That feature went away somewhere around CS1 or CS2 and I miss it terribly since it is very useful for identifying specific frames that one couldn't possibly pinpoint during realtime playback.
    Was the feature replaced by some new way of accomplishing the same that I just haven't found yet?
    people attempting to help have directed me to the Info Panel, which indicates I haven't explained my question clearly enough since the Info Panel doesn't display frame-by-frame timecode as a RAM preview is generated ... only the total number of frames, not an actual timecode count as those frames render.
    Thanks for any help and, if any of the Adobe AE team happens to see this, please consider this a request to return that very useful feature to AE.

    Thanks, Todd.
    I've just submitted this as my second AE feature request ever ... I was actually hoping the feature had just been moved somewhere I hadn't found it yet since I didn't have any luck with my first AE feature request, which I think I've submitted once per version since version 4 ... to do away with the loaded plugin limit that forces plugins into a randomly organized "other" folder when the user has someone's idea of "too many" plugins installed. I've heard various arguments for why it shouldn't matter, but have yet to hear one that genuinely seemed valid, although I do understand how it can be a non-issue for many AE users depending on differences in circumstances, project types, workflow, etc.

  • AE CS5 (10.0.1.19) Ram Preview - Audio stops and continue playing randomly

    I already reported this issue to Adobe as a BUG but I want to ask here if somebody else have this problem or can confirm it.
    Audio breaks/stops and continue playing randomly when 'Ram Previewing'
    It happens mostly when the RAM is fully filled up with image cache files! When the Ram is not filled up totally with image cache files it happens rarely!
    Steps to reproduce BUG / issue:
    1. create a new composition with a length of for example 5 minutes.
    2. create a new solid with size of 50x50 pixel and animate the position of the solid for a very long time so when ram previewing the whole ram/memory gets filled up with different image cache data (this is very important!). Alternatively you could use a long video file to fill up the RAM completely.
    3. import a wave file .wav 16bit 48khz uncompressed which is very long for example 5 minutes.
    4. insert the wave file in the earlier created composition which contain the animated solid or video file.
    5. Set the work area bar (preview range) for the whole composition.
    'Ram Preview' the composition until the whole RAM/memory is filled up with image data.
    AE has to stop rendering because there is no more space available in RAM.
    make sure 'from current time' checkbox is off.
    6. listen to the audio which stops playing randomly for about 1-2 seconds and comes back and continues playing (***BUG***)
    7. Now set the right handle of the composition work area bar (preview range) to less then the maximum RAM size
    (less then the green cache indicator on the right side)
    8. "Purge image caches" or "Purge All"
    9. Ram preview the now smaller work area
    10. listen to the audio. The audio breaks are gone! (***Workaround***)
    Additional information:
    I have the latest After Effects CS5 update installed (10.0.1.19)
    This behavior is tested with different audio drivers inside After Effects CS5 (After Effects WDM Sound, Generic Low Latency ASIO Driver,  ASIO DirectX Full Duplex Driver)
    I also tried different Sample Sizes Buffers (alternatively to the default 2048 samples) but without success.
    Reducing the amount of RAM which After Effects can access didn't solve the problem!
    System:
    Win7 64bit all latest Updates, 8GB RAM, CPU: intel Core 2 Extreme QX9300, nVidia Quadro FX 2700M, IDT High Definition Audio Driver v6.10.0.6227
    There is no driver problem on my system because After Effects CS3 & CS4, Premiere & Soundbooth CS3 CS4 CS5 have no audio problems!
    I have lots of other professional audio software like Steinberg Cubase 5.... on the same system and they all work fine.
    I also turned off AVG Anitivirus and Windows firewall for testing without success.
    AdobeQT32Server.exe, dynamiclinkmanager.exe, PProHeadless.exe, afterfx.exe do not get blocked by firewall they have full permission.
    The CS5 Production Premium installation went fine and without errors and antivirus protection was turned off for the installation.
    Any help would be nice!
    Felix

    Yep, I agree with craulmedia....
    It's 1 month ago after my initial post and no valuable feedback from Adobe although I filled out the bug report in addition to this post and provide my email for further information.
    The only reason for upgrading from CS4 -> CS5 production suite was the use of all my 8GB RAM in AE and now AE can use it but when it's using it the audio have issues.
    CS5 is on the market for nearly a year and still have such essential issues... And my fear rises there will be no valuable update fixing these issues but instead Adobe forces me to upgrade later this year to CS6 in hope something change...
    I have had support request for different Adobe products in the past including telephone support, web support via Adobe ID... none with success the web support answered my request 3 weeks later with the message they will look into it... time went by and in the end the result was "Yes we know it's a known bug" the bug did not get fixed for that CS version. it even exists in the next major CS release! (talking about EncoreDVD here). Once the web support answered weeks later when I was in holidays and after some days I was not able to respond they closed my case. I reopened the case but never got an answer! Telephone support is nearly waste of time because in 95% of all cases it does not help to reinstall the whole operating system and talking to people who know less about computers in general or Adobe products then my mom - it's a waste of time.
    I don't want to blame here anybody for things happend in the past I just want to point out that this time I choose an other support channel (bug report and forum post) but it seems that this support channel is also a waste of time after 1 month with no valueable feedback!
    I bumped up this post 2 times and thanks to craulmedia for the third time.
    And now here is my fourth time *BUMP*
    All I got so far is: "I saw your bug report it's in the queue"
    Is it still in the queue? which queue nr. does it have? how long will it take to get any answer? is it reproducible? Is it confirmed as a known bug by Adobe? Is Adobe working on a fix? When will this fix be available? Is the fix provided in form of an update or in the next major release?
    OK, I know this is a user to user forum and Adobe people only stop by in their free time and there is no guarantee for any real support.
    But it started out so good in the first time...
    Last 2 things I want to add here:
    1. Why should I provide my email in the bug report? Sure so Adobe can get back to me for further information... but wouldn't it be nice if Adobe would be so kind to give some status report to that given email as a small present for the enthusiastic beta testers ?
    2. please Adobe take a look at www.uservoice.com already Autodesk started to move there with 3ds Max.

  • Unable to play Ram Preview, Iris Pro problem?

    Hi, I cannot play the ram preview, when I click the button the image gets flipped and frozen.  I can scrub the timeline and see the animation I am working on, but I need a real-time preview.  I downloaded the last after effects patch for mavericks, but I think this is an issue with the Iris Pro graphics card.  I really need help with this as I am in the middle of a project... thanks!

    See this thread:
    http://forums.adobe.com/message/5484272#5484272
    The upshot is that your GPU is not compatible with After Effects CC (12.0). This problem will go away with the After Effects CC (12.1) update due out this week. See the part on this page about Intel GPUs:
    http://adobe.ly/AE_CC_12dot1_details

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