Ran a Software Update Yesterday, Now Safari Won't Open
Hope someone can help me -- when I started up my laptop (MacBook Pro, running Snow Leopard 10.6.8), I got a Software Update notice that there were updates available. I didn't look at what they were ( rarely do), and just clicked OK. The install ran without incident. When the computer re-started, I tried to launch Safari, but it quit immediately. It says the version (5.1) may not be compatible with my version of OSX. I tried emptying the caches, deleting library files (per solutions to other Safari questions), and even downloaded and re-installed Safari. No luck. Does anyone have an idea of what the problem could be?
Thanks in advance for your help!
P.S. I'd upgraded to Lion, then reverted to Snow Leopard when I realized that the apps that I use at work are PowerPC-based and therefore not compatible. Not sure if I did the re-install properly, or if it even would have an effect on my issue, but Safari had been working up to yesterday morning.
17" MacBook Pro 8.3
2.2 GHz Intel Core i7
8GB 1333MHz DDR3
try going to /library/internet plug-ins and deleting Flash Player.plugin , my Safari 5.1 will not work with this installed no matter what I do....
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I updated my software today and now Safari won't open/quits.
I updated my software this morning and now I cannot get Safari to open when I click on the icon. I have a random page bookmarked on my desktop that will access the internet through Safari, but otherwise if I use the icons it won't open and gives me this report:
Process: Safari [796]
Path: /Users/USER/Desktop/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 6.0.2 (7536.26.17)
Build Info: WebBrowser-7536026017000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [131]
Date/Time: 2014-02-05 09:16:56.593 -0500
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 415579 sec
Crashes Since Last Report: 5
Per-App Interval Since Last Report: 742908 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: A65500F1-A826-4F86-BC6F-957FF740E850
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000019d1140c3
VM Regions Near 0x19d1140c3:
CG backing stores 00000001161cf000-00000001166cf000 [ 5120K] rw-/rw- SM=SHM
-->
CG shared images 00000001c0001000-00000001c0009000 [ 32K] rw-/rw- SM=SHM
Application Specific Information:
Process Model:
Single Web Process
Enabled Extensions:
com.pinterest.extension-HWZFLG9PNK (1 - 1.0) Pinterest
objc[796]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.Safari.framework 0x000000010284bf6a Safari::ExtensionToolbarItem::parentEventTarget() const + 22
1 com.apple.Safari.framework 0x00000001029a8f6f Safari::EventTarget::dispatchEvent(Safari::Event*) + 107
2 com.apple.Safari.framework 0x000000010284ad9f Safari::ExtensionToolbarItem::validate() + 103
3 com.apple.Safari.framework 0x00000001029567c8 -[ToolbarController validateExtensionToolbarItems] + 237
4 com.apple.Foundation 0x00007fff8a845186 __NSFireDelayedPerform + 392
5 com.apple.CoreFoundation 0x00007fff8fa2c934 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
6 com.apple.CoreFoundation 0x00007fff8fa2c486 __CFRunLoopDoTimer + 534
7 com.apple.CoreFoundation 0x00007fff8fa0ce11 __CFRunLoopRun + 1617
8 com.apple.CoreFoundation 0x00007fff8fa0c486 CFRunLoopRunSpecific + 230
9 com.apple.HIToolbox 0x00007fff8b8dd2bf RunCurrentEventLoopInMode + 277
10 com.apple.HIToolbox 0x00007fff8b8e456d ReceiveNextEventCommon + 355
11 com.apple.HIToolbox 0x00007fff8b8e43fa BlockUntilNextEventMatchingListInMode + 62
12 com.apple.AppKit 0x00007fff89be3779 _DPSNextEvent + 659
13 com.apple.AppKit 0x00007fff89be307d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
14 com.apple.Safari.framework 0x0000000102761fa5 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
15 com.apple.AppKit 0x00007fff89bdf9b9 -[NSApplication run] + 470
16 com.apple.AppKit 0x00007fff89e5beac NSApplicationMain + 867
17 com.apple.Safari.framework 0x00000001028f71ec SafariMain + 266
18 com.apple.Safari 0x0000000102702f2c 0x102702000 + 3884
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8e6527e6 kevent + 10
1 libdispatch.dylib 0x00007fff8ef61786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8ef60316 _dispatch_mgr_thread + 54
Thread 2:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff8e651bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8e4a9274 _pthread_cond_wait + 840
2 com.apple.WebCore 0x0000000103adc11b WebCore::IconDatabase::syncThreadMainLoop() + 491
3 com.apple.WebCore 0x0000000103ad8d2f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore 0x0000000102faa3df _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff8e4a58bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8e4a8b75 thread_start + 13
Thread 3:: CoreAnimation render server
0 libsystem_kernel.dylib 0x00007fff8e65067a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8e64fd71 mach_msg + 73
2 com.apple.QuartzCore 0x00007fff8c1c7df5 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore 0x00007fff8c1c7d35 thread_fun + 24
4 libsystem_c.dylib 0x00007fff8e4a58bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff8e4a8b75 thread_start + 13
Thread 4:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8e65067a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8e64fd71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff8fa0450c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff8fa0cc74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff8fa0c486 CFRunLoopRunSpecific + 230
5 com.apple.Foundation 0x00007fff8a89efd7 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 335
6 com.apple.Foundation 0x00007fff8a89372a -[NSThread main] + 68
7 com.apple.Foundation 0x00007fff8a8936a2 __NSThread__main__ + 1575
8 libsystem_c.dylib 0x00007fff8e4a58bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8e4a8b75 thread_start + 13
Thread 5:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff8e651bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8e4a9274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x0000000102fb4b65 JSC::BlockAllocator::blockFreeingThreadMain() + 261
3 com.apple.JavaScriptCore 0x0000000102faa3df _ZN3WTFL19wtfThreadEntryPointEPv + 15
4 libsystem_c.dylib 0x00007fff8e4a58bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff8e4a8b75 thread_start + 13
Thread 6:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8e651bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8e4a9274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x0000000102fb55e7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102fb5478 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x0000000102faa3df _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff8e4a58bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8e4a8b75 thread_start + 13
Thread 7:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8e651bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8e4a9274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x0000000102fb55e7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102fb5478 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x0000000102faa3df _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff8e4a58bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8e4a8b75 thread_start + 13
Thread 8:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8e651bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8e4a9274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x0000000102fb55e7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102fb5478 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x0000000102faa3df _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff8e4a58bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8e4a8b75 thread_start + 13
Thread 9:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff8e651bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8e4a9274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x0000000102fb4b65 JSC::BlockAllocator::blockFreeingThreadMain() + 261
3 com.apple.JavaScriptCore 0x0000000102faa3df _ZN3WTFL19wtfThreadEntryPointEPv + 15
4 libsystem_c.dylib 0x00007fff8e4a58bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff8e4a8b75 thread_start + 13
Thread 10:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8e651bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8e4a9274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x0000000102fb55e7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102fb5478 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x0000000102faa3df _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff8e4a58bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8e4a8b75 thread_start + 13
Thread 11:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8e651bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8e4a9274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x0000000102fb55e7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102fb5478 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x0000000102faa3df _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff8e4a58bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8e4a8b75 thread_start + 13
Thread 12:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8e651bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8e4a9274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x0000000102fb55e7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102fb5478 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x0000000102faa3df _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff8e4a58bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8e4a8b75 thread_start + 13
Thread 13:: Safari: SafeBrowsingManager
0 libsystem_kernel.dylib 0x00007fff8e65067a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8e64fd71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff8fa0450c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff8fa0cc74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff8fa0c486 CFRunLoopRunSpecific + 230
5 com.apple.Safari.framework 0x00000001028b686f Safari::MessageRunLoop::threadBody() + 119
6 com.apple.JavaScriptCore 0x0000000102faa3df _ZN3WTFL19wtfThreadEntryPointEPv + 15
7 libsystem_c.dylib 0x00007fff8e4a58bf _pthread_start + 335
8 libsystem_c.dylib 0x00007fff8e4a8b75 thread_start + 13
Thread 14:: Dispatch queue: com.apple.Safari.SnapshotStore
0 libsystem_kernel.dylib 0x00007fff8e6520ea __unlink + 10
1 libsystem_kernel.dylib 0x00007fff8e651322 unlink + 14
2 com.apple.Safari.framework 0x00000001028facd2 -[NSFileManager(SafariNSFileManagerExtras) safari_removeFileAtURL:error:] + 77
3 com.apple.Safari.framework 0x000000010293b78f Safari::SnapshotStore::handleDeleteSnapshot(Safari::CF::String const&) + 105
4 com.apple.Safari.framework 0x000000010293c541 _ZN6SafariL41callFunctionWithSuddenTerminationDisabledERKN3***8FunctionIFvvEEE + 30
5 libdispatch.dylib 0x00007fff8ef5fa82 _dispatch_call_block_and_release + 18
6 libdispatch.dylib 0x00007fff8ef612d2 _dispatch_queue_drain + 264
7 libdispatch.dylib 0x00007fff8ef6112e _dispatch_queue_invoke + 54
8 libdispatch.dylib 0x00007fff8ef60928 _dispatch_worker_thread2 + 198
9 libsystem_c.dylib 0x00007fff8e4a73da _pthread_wqthread + 316
10 libsystem_c.dylib 0x00007fff8e4a8b85 start_wqthread + 13
Thread 15:: Dispatch queue: ZNUBUXDCD-GroupTransform
0 libsystem_kernel.dylib 0x00007fff8e6506b6 semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff8ef62d8a _dispatch_thread_semaphore_wait + 18
2 libdispatch.dylib 0x00007fff8ef61f7a _dispatch_barrier_sync_f_slow + 137
3 com.apple.security 0x00007fff8d0fcf1e Transform::Finalize() + 120
4 com.apple.CoreFoundation 0x00007fff8f9dcbf6 CFRelease + 502
5 libdispatch.dylib 0x00007fff8ef5fa82 _dispatch_call_block_and_release + 18
6 libdispatch.dylib 0x00007fff8ef612d2 _dispatch_queue_drain + 264
7 libdispatch.dylib 0x00007fff8ef6112e _dispatch_queue_invoke + 54
8 libdispatch.dylib 0x00007fff8ef60928 _dispatch_worker_thread2 + 198
9 libsystem_c.dylib 0x00007fff8e4a73da _pthread_wqthread + 316
10 libsystem_c.dylib 0x00007fff8e4a8b85 start_wqthread + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8e652192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e4a7594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8e4a8b85 start_wqthread + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8e652192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e4a7594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8e4a8b85 start_wqthread + 13
Thread 18:: Dispatch queue: LHJVSUPOO-GroupTransform
0 libsystem_kernel.dylib 0x00007fff8e6506b6 semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff8ef62d8a _dispatch_thread_semaphore_wait + 18
2 libdispatch.dylib 0x00007fff8ef61f7a _dispatch_barrier_sync_f_slow + 137
3 com.apple.security 0x00007fff8d0fcf1e Transform::Finalize() + 120
4 com.apple.CoreFoundation 0x00007fff8f9dcbf6 CFRelease + 502
5 libdispatch.dylib 0x00007fff8ef5fa82 _dispatch_call_block_and_release + 18
6 libdispatch.dylib 0x00007fff8ef612d2 _dispatch_queue_drain + 264
7 libdispatch.dylib 0x00007fff8ef6112e _dispatch_queue_invoke + 54
8 libdispatch.dylib 0x00007fff8ef60928 _dispatch_worker_thread2 + 198
9 libsystem_c.dylib 0x00007fff8e4a73da _pthread_wqthread + 316
10 libsystem_c.dylib 0x00007fff8e4a8b85 start_wqthread + 13
Thread 19:: Dispatch queue: VDNPFLJUD-GroupTransform
0 libsystem_kernel.dylib 0x00007fff8e6506b6 semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff8ef62d8a _dispatch_thread_semaphore_wait + 18
2 libdispatch.dylib 0x00007fff8ef61f7a _dispatch_barrier_sync_f_slow + 137
3 com.apple.security 0x00007fff8d0fcf1e Transform::Finalize() + 120
4 com.apple.CoreFoundation 0x00007fff8f9dcbf6 CFRelease + 502
5 libdispatch.dylib 0x00007fff8ef5fa82 _dispatch_call_block_and_release + 18
6 libdispatch.dylib 0x00007fff8ef612d2 _dispatch_queue_drain + 264
7 libdispatch.dylib 0x00007fff8ef6112e _dispatch_queue_invoke + 54
8 libdispatch.dylib 0x00007fff8ef60928 _dispatch_worker_thread2 + 198
9 libsystem_c.dylib 0x00007fff8e4a73da _pthread_wqthread + 316
10 libsystem_c.dylib 0x00007fff8e4a8b85 start_wqthread + 13
Thread 20:: Dispatch queue: HWFVKYBBJ-GroupTransform
0 libsystem_kernel.dylib 0x00007fff8e6506b6 semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff8ef62d8a _dispatch_thread_semaphore_wait + 18
2 libdispatch.dylib 0x00007fff8ef61f7a _dispatch_barrier_sync_f_slow + 137
3 com.apple.security 0x00007fff8d0fcf1e Transform::Finalize() + 120
4 com.apple.CoreFoundation 0x00007fff8f9dcbf6 CFRelease + 502
5 libdispatch.dylib 0x00007fff8ef5fa82 _dispatch_call_block_and_release + 18
6 libdispatch.dylib 0x00007fff8ef612d2 _dispatch_queue_drain + 264
7 libdispatch.dylib 0x00007fff8ef6112e _dispatch_queue_invoke + 54
8 libdispatch.dylib 0x00007fff8ef60928 _dispatch_worker_thread2 + 198
9 libsystem_c.dylib 0x00007fff8e4a73da _pthread_wqthread + 316
10 libsystem_c.dylib 0x00007fff8e4a8b85 start_wqthread + 13
Thread 21:: Safari: SpotlightCacheController
0 libsystem_kernel.dylib 0x00007fff8e6520ea __unlink + 10
1 libsystem_kernel.dylib 0x00007fff8e651322 unlink + 14
2 libremovefile.dylib 0x00007fff961e068e __removefile_process_file + 362
3 libremovefile.dylib 0x00007fff961e0785 __removefile_tree_walker + 169
4 libremovefile.dylib 0x00007fff961df812 removefile + 146
5 com.apple.Foundation 0x00007fff8a882e75 -[NSFilesystemItemRemoveOperation main] + 249
6 com.apple.Foundation 0x00007fff8a8816b4 -[__NSOperationInternal start] + 705
7 com.apple.Foundation 0x00007fff8a88080d -[NSFileManager removeItemAtPath:error:] + 85
8 com.apple.Safari.framework 0x00000001028c03e0 -[OldSpotlightCacheController(FileInternal) deleteAllCachedFilesForType:] + 112
9 com.apple.Safari.framework 0x00000001028c0651 -[OldSpotlightCacheController(FileInternal) updaterThreadBody:] + 230
10 com.apple.Foundation 0x00007fff8a89372a -[NSThread main] + 68
11 com.apple.Foundation 0x00007fff8a8936a2 __NSThread__main__ + 1575
12 libsystem_c.dylib 0x00007fff8e4a58bf _pthread_start + 335
13 libsystem_c.dylib 0x00007fff8e4a8b75 thread_start + 13
Thread 22:
0 libsystem_kernel.dylib 0x00007fff8e652192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e4a7594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8e4a8b85 start_wqthread + 13
Thread 23:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff8e651bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8e4a92a6 _pthread_cond_wait + 890
2 com.apple.CoreVideo 0x00007fff90d0c1cb CVDisplayLink::waitUntil(unsigned long long) + 279
3 com.apple.CoreVideo 0x00007fff90d0b631 CVDisplayLink::runIOThread() + 559
4 com.apple.CoreVideo 0x00007fff90d0b3e9 _ZL13startIOThreadPv + 148
5 libsystem_c.dylib 0x00007fff8e4a58bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8e4a8b75 thread_start + 13
Thread 24:
0 libsystem_kernel.dylib 0x00007fff8e652192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e4a7594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8e4a8b85 start_wqthread + 13
Thread 25:
0 libsystem_kernel.dylib 0x00007fff8e652192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e4a7594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8e4a8b85 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000105751a20 rbx: 0x0000000105669d20 rcx: 0x000000019d1140b3 rdx: 0x00007ff39b45fbf8
rdi: 0x0000000105808200 rsi: 0x0000000105751a20 rbp: 0x00007fff62300560 rsp: 0x00007fff62300560
r8: 0x0000000052f247d8 r9: 0x0000000000000004 r10: 0x0000000109e57fc0 r11: 0x00007ff39b4097c8
r12: 0x00007ff39b45fbf0 r13: 0x0000000105669d20 r14: 0x0000000105751a20 r15: 0x00000001057b0b80
rip: 0x000000010284bf6a rfl: 0x0000000000010206 cr2: 0x000000019d1140c3
Logical CPU: 2
Binary Images:
0x102702000 - 0x102702fff com.apple.Safari (6.0.2 - 7536.26.17) <712FC0E4-1F7C-3C6F-A65F-8F9EDE304463> /Users/USER/Desktop/Safari.app/Contents/MacOS/Safari
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0x7fff8ef48000 - 0x7fff8ef5dfff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <C061ECBB-7061-3A43-8A18-90633F943295> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff8ef5e000 - 0x7fff8ef6cfff libdispatch.dylib (187.10.0 - compatibility 1.0.0) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
0x7fff8ef6d000 - 0x7fff8f551fff libBLAS.dylib (??? - ???) <C34F6D88-187F-33DC-8A68-C0C9D1FA36DF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff8f552000 - 0x7fff8f608fff com.apple.PDFKit (2.7.8 - 2.7.8) <13A92FA5-E6E6-3ECF-9A70-D4330D7BE847> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x7fff8f609000 - 0x7fff8f6a3ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff8f708000 - 0x7fff8f770ff7 com.apple.coreui (1.2.2 - 165.11) <9316266A-39CA-3EC7-9C9E-726462CEFF4D> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff8f771000 - 0x7fff8f785ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <04C31EF0-912A-3004-A08F-CEC27030E0B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff8f786000 - 0x7fff8f883ff7 com.apple.avfoundation (2.0 - 180.50) <A2EAE4E6-4DBA-3AAB-A387-7E72B93B6DA9> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff8f884000 - 0x7fff8f892fff com.apple.NetAuth (3.2 - 3.2) <F0D60E34-37A9-308D-B44E-E3450906173A> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff8f893000 - 0x7fff8f8e4ff7 com.apple.CoreMediaIO (216.0 - 3199.8) <4D3FE512-E943-34E3-A7A5-2EC2E3854E28> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff8f8e5000 - 0x7fff8f8e9fff libCGXType.A.dylib (600.0.0 - compatibility 64.0.0) <35D606B1-7AD9-38E3-A2A9-E92B904BDDE8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x7fff8f8ea000 - 0x7fff8f925fff libsystem_info.dylib (??? - ???) <35F90252-2AE1-32C5-8D34-782C614D9639> /usr/lib/system/libsystem_info.dylib
0x7fff8f92e000 - 0x7fff8f96ffff com.apple.QD (3.40.1 - ???) <13ACC7F4-B004-3370-B575-6D06447EE428> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff8f970000 - 0x7fff8f970fff libOpenScriptingUtil.dylib (??? - ???) <A7847713-F410-39C0-884F-A7188A18E742> /usr/lib/libOpenScriptingUtil.dylib
0x7fff8f9a2000 - 0x7fff8f9a7fff libGIF.dylib (??? - ???) <58A4492D-AAE7-3B8F-8B06-62867471A3EE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8f9a8000 - 0x7fff8f9b3ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <D836A22C-BBDC-3C9F-83D3-F8CC0EE75885> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff8f9d4000 - 0x7fff8fba8ff7 com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8fba9000 - 0x7fff8fbabfff com.apple.EFILogin (1.0 - 1) <EA18A476-CB02-3EC6-8B2D-9EA019B2D16E> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff8fbac000 - 0x7fff8fc08ff7 com.apple.HIServices (1.21 - ???) <B012EE97-D1CD-3F4B-812D-9AC7E6852FE6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff8fc70000 - 0x7fff8fcb0fff libtidy.A.dylib (??? - ???) <E500CDB9-C010-3B1A-B995-774EE64F39BE> /usr/lib/libtidy.A.dylib
0x7fff8fe88000 - 0x7fff8fec3fff libssl.0.9.8.dylib (49.1.0 - compatibility 0.9.8) <B5120F7F-6FD7-3E0B-AAB8-E9A8D72451BC> /usr/lib/libssl.0.9.8.dylib
0x7fff8fed3000 - 0x7fff8fee1fff com.apple.HelpData (2.1.2 - 72.2) <363E36C5-F7C0-34A6-83D3-97C8FB6511F0> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x7fff8ff41000 - 0x7fff8ffb7ff7 libc++.1.dylib (28.4.0 - compatibility 1.0.0) <A24FC3DA-4FFA-3DD2-9DCC-2B8D1B3BF97C> /usr/lib/libc++.1.dylib
0x7fff90914000 - 0x7fff9092efff com.apple.CoreMediaAuthoring (2.0 - 891) <C7A92C52-AD9F-3CF1-86D5-C0714118935C> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff90968000 - 0x7fff90969ff7 libsystem_sandbox.dylib (??? - ???) <5459F293-E1F2-33B3-B9B2-2ABB7B915B62> /usr/lib/system/libsystem_sandbox.dylib
0x7fff9096a000 - 0x7fff90a48fff com.apple.DiscRecording (6.0.4 - 6040.4.1) <F434B351-AE30-3D1B-9DAF-4581D080D2BC> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff90a49000 - 0x7fff90a65ff7 com.apple.GenerationalStorage (1.0 - 126.1) <509F52ED-E54B-3FEF-B3C2-759387B826E6> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff90a66000 - 0x7fff90a71ff7 com.apple.DisplayServicesFW (2.5.4 - 323.3) <5E7F7A88-9313-3C31-87BD-80F3361DA338> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff90b5f000 - 0x7fff90b69ff7 liblaunch.dylib (392.39.0 - compatibility 1.0.0) <8C235D13-2928-30E5-9E12-2CC3D6324AE2> /usr/lib/system/liblaunch.dylib
0x7fff90ce8000 - 0x7fff90d05fff libxpc.dylib (77.19.0 - compatibility 1.0.0) <9F57891B-D7EF-3050-BEDD-21E7C6668248> /usr/lib/system/libxpc.dylib
0x7fff90d09000 - 0x7fff90d32fff com.apple.CoreVideo (1.7 - 70.3) <9A9D4058-9935-3B0A-B1A6-27EB78D02249> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff90d33000 - 0x7fff90d3dfff libcsfde.dylib (??? - ???) <165F76E5-EE38-3942-82B4-9BCEEF72EB69> /usr/lib/libcsfde.dylib
0x7fff90d7d000 - 0x7fff90d83fff libmacho.dylib (800.0.0 - compatibility 1.0.0) <165514D7-1BFA-38EF-A151-676DCD21FB64> /usr/lib/system/libmacho.dylib
0x7fff91319000 - 0x7fff9131dfff libdyld.dylib (195.6.0 - compatibility 1.0.0) <FFC59565-64BD-3B37-90A4-E2C3A422CFC1> /usr/lib/system/libdyld.dylib
0x7fff91346000 - 0x7fff91346fff com.apple.quartzframework (1.5 - 1.5) <2C13AE76-C86B-3D48-A583-121689190F74> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff91348000 - 0x7fff9143dfff libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib
0x7fff9143e000 - 0x7fff9143efff com.apple.ApplicationServices (41 - 41) <89B6AD5B-5C75-3E83-8C2B-AA7F4C55E400> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff9143f000 - 0x7fff9146efff com.apple.shortcut (2.1 - 2.1) <BE0AB36A-6911-356B-8784-D39175ACAF55> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x7fff9146f000 - 0x7fff91571fff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <AFBB22B7-07AE-3F2E-B88C-70BEEBFB8A86> /usr/lib/libxml2.2.dylib
0x7fff91572000 - 0x7fff915daff7 com.apple.audio.CoreAudio (4.0.3 - 4.0.3) <9987DC46-2A96-3BA0-B88B-04E573C0AD9B> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff915db000 - 0x7fff916d5ff7 com.apple.DiskImagesFramework (10.7.4 - 331.7) <BEBA6D78-08E0-3B99-B77B-A5CBF3344834> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff916d6000 - 0x7fff91a80fe7 com.apple.MediaToolbox (1.0 - 705.94) <0719E69C-3275-3BD9-AD04-27DBADEB6E03> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x7fff91a81000 - 0x7fff91a82fff libunc.dylib (24.0.0 - compatibility 1.0.0) <337960EE-0A85-3DD0-A760-7134CF4C0AFF> /usr/lib/system/libunc.dylib
0x7fff91aac000 - 0x7fff91ac3fff com.apple.MultitouchSupport.framework (231.4 - 231.4) <559C1AFB-E0B4-3D23-9189-18DE09C06FFE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff91ac4000 - 0x7fff91c2bfff com.apple.CFNetwork (520.5.1 - 520.5.1) <08F70E26-5456-3BFB-8192-00D3CE40D3C9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x7fff91c2c000 - 0x7fff91c3bff7 libxar-nossl.dylib (??? - ???) <A6ABBFB9-E4ED-38AD-BBBB-F9958B9CEFB5> /usr/lib/libxar-nossl.dylib
0x7fff91c3c000 - 0x7fff91d3dfff com.apple.QuickLookUIFramework (3.2 - 500.18) <56A13D40-9A61-3B98-85ED-B1C7075A88FB> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff91d3e000 - 0x7fff91d91fff com.apple.AppleVAFramework (5.0.16 - 5.0.16) <6F9A4BCE-8B99-3144-BCF7-B4299B27F6E9> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff91d92000 - 0x7fff91d9bff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <A4D651E3-D1C6-3934-AD49-7A104FD14596> /usr/lib/system/libsystem_notify.dylib
0x7fff91d9c000 - 0x7fff91e3dfff com.apple.LaunchServices (480.40 - 480.40) <C936A07F-0CF8-3F8E-BDB3-76AA7611B4CA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff91e3e000 - 0x7fff91e67ff7 com.apple.framework.Apple80211 (7.4.1 - 741.1) <F60DA830-84ED-3473-8DE8-611A9D9B56FF> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff91e68000 - 0x7fff91eaaff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <BB770C22-8C57-365A-8716-4A3C36AE7BFB> /usr/lib/system/libcommonCrypto.dylib
0x7fff91eab000 - 0x7fff91f2efef com.apple.Metadata (10.7.0 - 627.37) <B9BEB598-B6F2-3BFF-A8F3-C3C87CD076AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff91f2f000 - 0x7fff926d7fff com.apple.CoreAUC (6.16.12 - 6.16.12) <EF535959-14FE-3B61-9C32-DF4C54B8F12D> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff9297a000 - 0x7fff929ceff7 com.apple.ScalableUserInterface (1.0 - 1) <33563775-C662-313D-B7FA-3D575A9F3D41> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff92a2c000 - 0x7fff92ca0fff com.apple.CoreImage (7.99.1 - 1.0.1) <4BB09B79-275B-364C-9466-0FF36ABB1218> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff92ca1000 - 0x7fff92fbdfff com.apple.CoreServices.CarbonCore (960.25 - 960.25) <4FC1AB30-022C-3C67-AC46-FDCBFCB7EEDE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff92fbe000 - 0x7fff92fbffff libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <853BAAA5-270F-3FDC-B025-D448DB72E1C3> /usr/lib/system/libdnsinfo.dylib
0x7fff92fc0000 - 0x7fff93018ff7 libTIFF.dylib (??? - ???) <59353B7F-EA9A-32D5-A501-283443B30C60> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff93019000 - 0x7fff9305dff7 libRIP.A.dylib (600.0.0 - compatibility 64.0.0) <B2A38D2C-7E82-34C5-8896-48C37B0E64A3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/With Safari launched go to: Safari>Safari Preferences>Extensions and if you have any installed switch them all 'off' using the switch at the top right of the window. Also whilst in preferences make sure you don;t have Glims listed in the tabs at the top of the window. If you do, there is an uninstaller available here:
http://www.machangout.com/node/9
Once you've turned off the Extensions quit Safari, relaunch and test.
If you do have Glims installed Safari needs to be quit when you run the uninstaller.
If Safari works with the Extensions set to off, switch them back on but disable each one individually (in Safari Prefs>Extensions) and then enable them one at a time and test.
On other thing - possibly important - have you installed Trusteer's Rapport, which is often pushed at you by banks as being 'added security' software. If so, it is a possible cause of the problme as it seems to wreak havoc for some users with otherwise healthy Macs. -
Downloaded Safari Update and Now Safari Won't Open
This past Sunday I was informed that I needed to download an update for Safari. I did this (during a major thunderstorm, but never lost power) and everything seemed to go through properly and worked normally. I restarted my computer when it prompted me to do so. A couple hours later I tried to get on the internet and nothing happened. The icon bounced a couple times and Safari's name popped up at the top of my computer next to the apple icon, but no window opened. I tried to hit open new window and so on....when I got frustrated and quit Safari it told me me that I had like 7 windows open and did I still want to quit. I clicked yes and then another window popped up stating that Safari encountered a problem and needed to close unexpectedly. I reported it to apple like 12 times. When I called apple they expected me to pay for them to fix it, even though his explanation was "This version of Safari is probably not compatible with Tiger". The other issue is that my disc drive went bad a couple years ago and I never fixed it, so I could not re-install the original Safari. Can anyone help me fix my internet without having to pay a computer store??
HI,
If the optical disk is broken, then you can't use your install disk to repair the startup disk if necessary.
Try booting in Safe Mode
It takes a little longer then a normal boot. Once you are in Safe Mode launch Disk Utility (Applications/Utilities)
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
Click Verify.
At least this way you will know if there are problems with your startup disk before trying to troubleshoot Safari.
When you are finished click the Apple Menu / Restart.
Also I was able to delete my cache and now I can make an attempt to open a new tab, but then it immediately closes and gives me the unexpectedly had to quit message this time with a new number at the end of that KERN blah blah blah one and that number if it helps is 0x0000000c
If the startup disk is ok, post a crash report.
If Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash information.
Now copy/paste the entire contents of the Crash Reporter window into your reply here. If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder. -
I updated software on my computer, now Safari won't open
I updated software this morning on my computer. Just did it automatically and didn't pay attention to what was being updated. Looks like Safari was one of the apps. Now, Safari won't open, mac Mail won't open, not even my Skype will open.
It must have something to do with the new dumb**** screwups with the switchover to "mobileme". I have OS 10.4.11.
I'm able to use Firefox.
On www.me.com I can't access my mail, but I can access my account information.hapycampr2002 wrote:
I deleted the .plist file, but Safari will still not open. What next?
*Hi h'c', Welcome (Back)* to Apple's Users Help Users Forums.
I sounds like you tried a Safari restart. I don't know what it takes to generate a new .plist. Might try log out and back in or restart computer.
Might try reapply the 10.4.11 combo updater—sometimes miraculous results.
While you wait for someone more vast than me, see below, it would be helpful to update your 'My Public Profle.'
Good Luck, JP -
Just upgraded to snow leopard, now safari won't open
Hi, I just upgraded to 10.6.8 from 10.5.8 and now safari won't open. All I get is the spinning circle. Safari will still open in a guest account though, so I wonder if the file somehow got corrupt. Do I have to reinstall something? Please help.
Thanks,
Pauldavew100 - It is importen to have Pages in the iWork folder in the folder applications in your account. If you have moved it Software updater can't see if you need to update.
You have the possibilty to downlaod the updates from iWork . You still need to have iWork in the Application folder. -
I installed 6.0.2 on OS10.7.5 and now Safari won't open. 6.0.2 is just for Mountain Lion. How do I revert to 6.0.1?
I do have a cloned back-up, so I tried to just copy Safari 6.0.1 back onto my main drive—wouldn't work. Got a message that the System needs Safari and I can't touch it.
I'm trying to find a simpler way to revert than clone backwards, which takes a lot of time. And actually I never use Safari. I'm a Chrome user.
You are correct that I downloaded 6.0.2, rather than using software update. However, with many other pieces of software, if you try to install over the wrong system, you get a message telling you that the installation can't be done. Apple could have saved a lot of trouble by using this message.
I have three machines of different vintage, so one is on 10.6.8, one on 10.7.5 and one on 10.8.2. I am usually pretty careful about software updates and which system is needed. Unfortunately, in this case I used CNET download, and the description of 6.0.2 said it was for Lion and Mountain Lion. -
i downloaded the iPhoto update and now it won't open the library on my external hard drive telling me it is locked (which it isn't) what do i do?
What version of iPhoto?
What format is the disk? -
I just installed the latest software update and now I can't open Mail 4.5. This is a Mini 2,1 using OSX 10.6.8.
Try re-installing the big 10.6.8 Combo...
http://support.apple.com/kb/DL1399
Repair Permissions afterwords, reboot. -
After i unlocked my iphone 3gs now safari won't open
After i unlocked my iphone 3gs now safari won't open. Could someone please help?
How did you unlock your iPhone? If you jailbroke it, that probably caused the problem with Safari.
If not, try restarting or restoring your iPhone. -
I updated to MacBook pro last night and now safari won't open
I updated my MacBook Pro last night and since I did this I can not open Safari. It crashes and sends a report to Apple. Not tech smart enouh to figure it out can anyone give me simple suggestions?
ted39 wrote:
I updated to OS 10.8.2 and now Pages won't open
Please elaborate on what exactly you mean by it "won't open".
Do you try to launch it and get an error message from the Finder (for example, something like "This application is damaged and cannot be launched....")? Does an icon for the application ever appear in the Dock when you try to launch it? Does it start to launch and then immediately crashes (Finder will display an "unexpectedly quit" dialog)? Or does it start to launch and never seems to "finish" launching (in other words, it basically hangs and is unresponsive)?
If the application crashes, please post the contents of the crash log here.
Otherwise, if the application seems to be hanging, can you, before attempting to launch it, open the Console.app application (it's in the /Applications/Utilities/ folder), and see if anything is reported when you attempt to launch it? If so, please post it here. -
I tried to update my iPhone 5 this morning with the new software update. Now my phone won't turn on. When I plug into iTunes, it says that my phone is in recovery mode and that it needs to be restored to factory settings. Is there a way to fix this without losing my settings? Why would this happen on a software update?
Zach Doody wrote:
itunes says i cannot update the phone as it is in recovery mode.
That is not what it says. Read the message again. It's telling you it has detected an iPhone in recovery mode and it must be restored.
Restore it. You don't have a choice at this point. -
Safari update to 5.1.5, on snow leopard, now safari won't open any web page.
Just installed Safari update to 5.1.5 and now Safari won't load any web page. Running snow leopard on an iMac. How do I fix, or revert to previous version of Safari that did work, keeping in mind, can't access internet on that computer since Safari won't load a web page (Firefox, Chrome, Opera have never worked on that computer, although Firefox worked fine until I upgraded OS to snow leopard).
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.
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