Random connection dropout issues, stumped the cable guy!

Hi, we just got our internet upgraded and it is blazing fast. We are now using a Cisco DOCSIS 3.0 modem with speeds up to 50mbps.
The bad news is that my Macbook and Mac Mini have started having random dropout issues. It is running really fast (almost instant webpages) and then sits when trying to load a page for a long time. Generally, it's when I try to go to a page and nothing is loaded yet. It says "sending request" at the bottom-left side of the screen. Here's some more details about it:
- It seems to only be a problem on the mac platform. My wife has a Win 7 PC and she has had no problems. They cable guy also tested his PC with no problem.
- It happens BOTH wired and wirelessly. Same dropout issues.
- It didn't happen with the previous, comparatively slower cable modem
- It seems to happen randomly on both the Macbook and Mac Mini
- It happens no matter what browser I use. I tried Chrome, Safari, and Firefox
- It may work for a long time, like half a day, and then start acting up again. I can usually get it to start happening if I try to open a lot of tabs and load pages consecutively.
My cable provider is going to check with some people and get back to me after the weekend, but so far he is stumped.
Anyone have any ideas what to try?
Thanks!!

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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ASA Version 8.4(2)
hostname domainasa
domain-name adomain.local
enable password cTfsR84pqF5Xohw. encrypted
passwd 2KFQnbNIdI.2KYOU encrypted
names
interface Ethernet0/0
switchport access vlan 2
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interface Ethernet0/2
interface Ethernet0/3
interface Ethernet0/4
interface Ethernet0/5
interface Ethernet0/6
interface Ethernet0/7
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interface Vlan2
nameif outside
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clock timezone EST -5
clock summer-time EDT recurring
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dns domain-lookup outside
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subnet 0.0.0.0 0.0.0.0
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network-object object SPAM2
network-object object SPAM3
network-object object SPAM4
network-object object SPAM5
network-object object SPAM6
network-object object SPAM7
network-object object SPAM8
object-group service RDP tcp
description Microsoft RDP
port-object eq 3389
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crypto ipsec ikev1 transform-set ESP-DES-SHA esp-des esp-sha-hmac
crypto ipsec ikev1 transform-set ESP-DES-MD5 esp-des esp-md5-hmac
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crypto ipsec ikev1 transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac
crypto ipsec ikev1 transform-set ESP-AES-256-SHA esp-aes-256 esp-sha-hmac
crypto ipsec ikev1 transform-set ESP-AES-128-SHA esp-aes esp-sha-hmac
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eebcdb0cef
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