Random jobs stopping print queue

I have 3 printers attached to my iMac via a USB hub, a canon i9100, an epson SP 220 and an epson SP 1800. I have experienced this with all of the printers, so I don't believe it is a problem with the printer software.
Most of the time everything works perfectly. But approximately 10% of the time the document will just not print. I thought it might be something to do with InDesign, since 99% of the documents I print are from InDesign, but I have experienced the problem with TextEdit files, emails, web pages (camino and safari).
There doesn't seem to be any particular cause. The job will queue up, and then all the sudden the printer will stop all jobs. The only way to get them started is to delete the job from the queue. The strangest part is that SOMETIMES reprinting the document will work fine, while other times it just continues to stop the print queue.
Has anyone else experienced this problem? Or is it just a ghost in my machine.
iMac 17 1GHz Mac OS X (10.4.6)

It's possible that you have a corrupt font. That will stop a printer. Check the fonts you are using in a document that's causing problems, and maybe change the font, and see if it works. It's easier if you have a font check utility like suitcase.
If you dont, maybe figure out what page of a document is causing the printer to stop. That will narrow the search.
David

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HT204135 how to re print job from print queue listing on a mac?

how to re print job from print queue listing on a mac?

Hello there! Welcome to the forums @technolingua ,
I read about how you are looking to print envelopes from Mavericks. I would suggest checking out the links below to help you out!
Create envelopes by using Mail Merge
Print Envelopes (Mac)
How to Print Envelopes on a Mac
Best wishes
R a i n b o w 7000I work on behalf of HP
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Server Admin not showing jobs in print queue

Hi All,
I'm not sure if others are having this problem or if it's just me. I am running Mac Server OS X 10.6.7 When I go to Server Admin and select "Print" and then "Job Status", I get a list of all the server's print queues. In the pane below the list of queues, there is a section that says "Jobs on Queue:" which then allows me to select any specific print queue. The problem is, no matter what queue I select, I am never able to see any of the print jobs going through the queue. I have sent multiple jobs to different printers on the server, all while watching the "Jobs on Queue" window for the appropriate printer. In every test, I have never seen ANY print job show up in that window, even though all the print jobs print out fine. I have even tried pausing a printer to let jobs queue up, and still nothing shows up in that window.
I have also tried the same tests while viewing the prints queues from the "Print & Fax" System Preferences pannel directly on the server. Still no luck. Everything prints out fine, but I am unable to ever see any print job hitting the queue.
The reason I even noticed this problem is because a user accidentally printed a 500 page document by mistake. The user called me to stop the job, but I was unable to see anything in the queue to kill. I tried deleting the job directly from the printer, but this just caused the printer to lock up. I would try powering off the printer and restarting it, but as soon as it powered back on, the print job would restart. I even tried restarting the server, but as soon as the server came back online, the print job started again. Finally, after hunting on the web, I tried logging into CUPS via http://localhost:631 and was able to see the print job listed there and finally delete it.
Is there any way to monitor print jobs on the server in real time? I found this previous archived thread describing what appears to the same problems using Mac Server OS X10.5.8, but there was never any solution listed before the thread was archived.
https://discussions.apple.com/thread/2152737

Is there anyone using printing services on a Mac server at all that could comment on whether or not you see the print jobs listed in the queue when printing?

Can't Stop Print Queue with HP J3680

I've been using an HP J3680 Officejet for several years. I hadn't noticed this problem until recently: I can't stop a print job after it has begun. There is no HP software that is pertinent. I've tried opening Print & Fax in System Preferences, then clicking on Open Print Queue, and nothing happens. Even if I power down, the job continues on Restart. All the latest drivers have installed via the AppStore. Does anyone have a similar tale of woe, or suggestions? Thank you.

The most effective thing I've found is the CUPS internal admin web page - jobs tab.
get to it here:
http://localhost:631
Forgot to tell you - if it says you can't access that internal page, type this command in the Terminal:
cupsctl WebInterface=yes

Cannot remove clear a job from printer queue in Windows 7 Home Premium

printed a word document. document prints, but does not clear out of the printer queue. i have cancelled the print several times, but the document remains in the printer queue and reprints every time the computer is restarted. how can i clear this job from the printer queue?
This question was solved.
View Solution.

Hi,
From the Control Panel, open Administrative Tools and select Sevices. Browse down to the print spooler service, right click it and select Properties then click on the Stop button. Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.
Restart the computer and you should find the document(s) have been removed.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Officejet Pro 8600 - Can't remove canceled job from print queue

Hi there
I canceled a print job from the print queue, but it refuses to budge! Everytime I try to remove it, I get this message:
I can print other documents, but it's very irritating having this here all the time (and a big red blob on my dock icon announcing a phantom print job).
Can anyone help me rid myself of this spectre of print purgatory?
Cheers!

Try downloading and running the HP Print and Scan doctor. This software is able to remove phantom print jobs for you automatically. The program can be downloaded from here.
As well, for Windows based computers, restarting the computer can also help with this issue oftentimes. Hope this helps.
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I am not an HP employee.

Can't delete job from print queue

HP Deskjet 6940. Usually faultless but it now has a print job shown as 'held' in the print queue but which it actually printed successfully four days ago - and it simply won't delete it. Delete button does nothing, 'hold' and 'resume' buttons grayed out. Is there some way I can delete it manually via the Finder?

happy to help
try to rest the Print system from system preferences
system preferences.----> printers ------> select the Printer
....>
right click on printer pane and reset printers
hope it helps

Client stops print queue

I have approx 150 Panther and Tiger clients, both using Ethernet and 802.11G, print-served by a G5 Tiger Server. Often, a client user unintentionally somehow manages to stop the print queue, stopping print-services to that particular printer altogether. In order to find the offending client, I need to go around to each client to look for a printer icon in the Dock with a red exclamation point. Once found, I can restart the print queue from this client.
My questions are:
1) None of my users are advanced enough to purposefully stop the print queue. Is there a keyboard shortcut or print menu item that is easy to push by mistake - in other words, how can it be that my users repeatedly manage to accidentally stop my print queue? And how can set up my client to prevent accidental stops?
2) Is there a way I can restart the print queue from the server? Finding the offending client again and again can get a little tedious, and requires me to be present and available to do so, as none of my users are trained to restart the print queue from client.
Any thoughts are appreciated.
Regards,
Sigurd
G4 iBook, G4 iMac Mac OS X (10.4.5)
iBook G4, iMac G4, OSX Server Mac OS X (10.4.5)

Ah! This is what I had running:
#!/bin/bash
# This program deletes files older than 1 hour in /var/spool/cups
# and older than 5 minutes in /var/spool/cups/tmp .
# It also repairs permissions on SAMBA spool (for Windows printer sharing)
/usr/bin/find /private/var/spool/cups/ -type f -mmin +60 -delete
/usr/bin/find /private/var/spool/cups/tmp/ -type f -mmin +5 -delete
chmod 777 /var/spool/samba
Combine it with..
#!/bin/bash
/System/Library/StartupItems/PrintingServices/PrintingServices stop
rm -R /private/var/spool/cups/*
mkdir /private/var/spool/cups/tmp
/System/Library/StartupItems/PrintingServices/PrintingServices start
/usr/bin/enable `lpstat -p | grep 'disabled' | awk '{ print $2 }'`
And it might take care of itself.

HP LaserJet P1505n stops printing and blocks network interface

I have been using my P1505n for over two years without any problem. But it suddenly stopped printing. The scenario is as follows:
1. The P1505n is connected to a wired home network with reserved IP address in the DHCP server.
2. The P1505n is used from Ubuntu 10.4, 11.4 , Windows XP and Windows 7 without any previous problems.
3. The last partial successful print job stopped in the middle of a page leaving the rest blank: no paper jam.
4. I have reset the printer several times: turn off + press Cancel & Go + turn on while holding the two buttons down.
5. The first reset was successful: the toner level going from 40 to 100%. The next ones may have been successfull too.
6. After each reset and also after each power-on, I can ping and access the embedded web server.
7. Whenever I send a print job, the print queue on the computer (all OS behave identically) says "printing" and stops. I can cancel/remove the jobs from Ubuntu.
8. After the printer receives the print job, it silently blocks the network interface (no ping nor web) and doesn't print anything. No movementsm no LED blinking either: just nothing happens.
What is the reason for this problem? And how do I solve it?

Hi firedude007,
Welcome to the HP Forums!
I see that your HP Laserjet P1102w stops printing files from your Mac but not on Windows, and I am happy to help!
For further assistance, I will need to know the following information:
The version number of the Mac Operating System. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies by itself.
In the meantime, I would try the following:
Reset the printing system. Mac OS X: How to reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Printing w/Leopard & AD-based Windows Print Queues:

For those interested, I have written an overview of printing in Leopard 10.5.0 to Windows print servers (published queues Active Directory). Your mileage may vary. This document contains the good the bad and the ugly.
Objective:
Get Leopard based Macs to print to AD published SMB print queues hosted on Windows 2003 print servers. Sounds easy, huh?
Overview:
Print Servers:
Windows 2003 print servers.
Printers:
All the printers in my test were all new HP network b/w printers or network MFP b/w printers. All of them were less than 2 years old. None of them were consumer-grade home USB printers.
Mac Clients:
My test clients were Intel MacBook Pros and Intel iMacs running 10.5.0 Leopard. All of them had user AD accounts and all Macs were bound to AD using Directory Utility (or dsconfigad)
The AD clients have a unique naming convention at my company. In my environment we use the initials of the person for their login name (SAM). Example:
Real “human” Name: “Stephen Paul Jobs”
Long Active Directory Name: “Steve Jobs”
Short Active Directory Name: “spj”
“Legacy” NT Names: “domain\spj”
Full domain name (used for email etc): “[email protected]”
(you get the idea...)
Note: My Mac clients are not in an Open Directory domain. No “Magic Triangle” in this environment. Pure AD for the sake of this example. I am not managing the Mac clients via MCX in this scenario.
Print Protocols:
All the print queues hosted on the print servers were standard SMB/CIFS print queues. The syntax (UNC) looks like this:
smb://print_server.domain/queue
(This syntax is invisible to most users printing to AD-published printers (or any network based printer really) . Most users will have no idea what protocols are being used.)
Procedures:
Part 1: Set up a new printer from an existing AD-published print queue:
From the Apple menu select “System Preferences...” (or launch it from /Applications). The Printer Setup Utility app no longer exists. Apple has discontinued it fro various reasons.
Click on the Printer & Fax pane.
Click the “+” button on the left. This will launch the Apple Printer Browser (called “AddPrinter”, and lives in /System/Library/CoreServices), which looks similar to the previous browser in Tiger. The Printer Browser by default will usually show network printers vai Directory Services (AD/OD etc) as well as Bonjour printers and Mac OS X based shared printers – if they are shared via IPP and LPR under certain circumstances).
Select the desired AD-published print queue you want to print to by highlighting it in the browser list and clicking the “Add” button. (Note: Print queues published via Active Directory will show up as “Open Directory” printers, even though this is not 100% technically correct.)
Before the queue will be added, you will be prompted to authenticate as a local administrator. If you are not an admin you are screwed. Enter your name and password.
Once the print queue is added, it will show up on your Mac in several ways (barring any bugs – see below). Here are the ways to tell if you have added the print queue successfully:
A The new print queue will now be displayed in the Print & Fax system pref pane (but not always – see below).
B You will see a printer proxy application in ~/Library/Printers/ which corresponds to your new print queue. This is the print monitor app that will show up in your Dock when you print to the queue.
C You can see the new print queue via the CUPS admin page at http://localhost:631/printers.
D You can see your new print queue from the Terminal by typing this command: “lpstat –v” (type “man lpstat” for more info on the lpstat and related commands)
E You can also see your printers by launching an print-enabled application such as TextEdit or Safari and printing a page. You will be presented with Leopard’s new print dialog box (which now includes a print preview pane). From the “Printer” drop-down menu you can see all of your printers. You can add a printer from here too (which takes you to the steps listed above)
(of course, most end users will only use option A listed above. The other options are more abstract and complicated)
Now that the AD print queue has been setup on your Mac, you can print to it (maybe).
Part 2: Printing to an AD-published print queue:
Open a document you want to print.
Choose “Page Setup...” from the File menu if you need to configure the job. (Optional)
Choose “Print” from the File menu.
From the Print dialog box, choose the desired print queue from the Printer menu
Click the Print button.
You will need to authenticate with a valid Active Directory username and password. You don’t have to have administrator credentials, but you have to verify that you are a domain member. In my environment, my Windows print server doesn't require authentication, but for some reason Leopard or CUPS makes you authenticate. (See below). Not only is this a major PIA, but the authentication dialog box itself is formatted to include the wrong credentials format for authentication in the first place.
Volia! Done. Easy huh? Not really. Read on for the ugly stuff.
My Complaints and Caveats:
OK, so here’s where I vent, complain and scratch my head. Join in on the fun.
Sometimes shared print queues don’t show up in the Print & Fax system preference pane after they have been added. I have no idea why. The local CUPS admin page (http://localhost:631) on my Mac test clients can see the connected queues, and the queues show up in ~/Library/Printers. The “lpstat –v” command shows the connect queues too. But for some reason, sometimes network print queues that I have previously setup (and use regularly) don’t show up in the Leopard Print & Fax preference pane. Local USB printers always show up fine for me.
2. When challenged to authenticate a print job to a Windows print server (AD), the Mac’s authentication dialog box pre-populates the AD user’s name in the “Name” field incorrectly. Example:
A user named “Joe Is Cool” (short name “JIC”) prints a job to the print server. The print auth dialog box challenges him for a name and password. It is pre-populated already with the name of “Cool, Joe”. When a valid AD password is entered, the job is rejected (it fails authentication and gets put on hold – which is hard to see this unless you explicitly look at the Printer.app proxy tool in the Dock). However, if the user replaces “Cool, Joe” with his official AD short name of “JIC” and then enters his AD password, the print job is accepted and printed. I wish Apple didn’t try and pre-populate the dialog box! Can this be avoided or prevented?
In my environment, my Windows print server doesn't even require authentication, but for some reason Leopard or CUPS makes you authenticate. I’m working with my Windows administrators to figure this out. It will only accept user names with the short name format. It will not accept long (full) names or NT legacy names.
3) The Printer Setup Utility app, which used to live in /Applications/Utilities, no longer exists. Apple has discontinued it for various reasons. Mainly security and simplicity. I wish it was still available, but the system pref pane works fine (well, usually)
4) Active Directory-based print queues will show up in the OS X Printer Browser as “Open Directory” printers, even though this is not 100% technically correct. Why can’t OS X tell the difference between OD queues and AD queues and label them as such?
5) Leopard has locked down the ability to add network printers. You now must be a local administrator in 10.5 or later. I understand the importance of this security measure in certain environments, but why can’t there be an option in the Security preference pane to “Allow non-admins to add printers”? This would make me very happy.
6) Setting the default printer and resetting the CUPS system now require you to right-click in the left side of the Print & Fax pane. There no longer is a button or menu option to do this.
7) Sometimes after a job has printed the printer proxy app (from ~/Library/Printers) stays in the Dock and won’t go away.
Conclusion
Please chime in on your experiences, bugs, opinions and comments.
Message was edited by: Daniel Stranathan

I have noticed several of the changes in our system when printing to an AD printer from a Leopard client. I have one issue that is pretty odd and I'm not sure what is going on. When printing an Excel worksheet, I get prompted for AD credentials. After submitting the job, the print queue says "Waiting for Authentication", I have to press the Resume button and then the authentication dialog pops up. I successfully authenticate (My auth dialog is populated correctly and the remember to keychain option is selected) and the job prints fine. If I print the same document again (without closing the worksheet or Excel), or any other worksheet, I still have to reauth. I can print just fine to the same printer from Textwriter and I do not need to authenticate. Weird...

Random print jobs showing up in print queue when printing...

Whenever I print something, one or two other random files will show up in the print queue. The printer will not try and print these additional jobs, and it does not prevent another print job from printing, but each time more random files will show up. The print queue will fill up with these additional jobs until they are manually deleted. What a pain. Does anyone have a solution???

These random files can be communication files and are used to interogate the printer about its status. Typically they will be processed by the printer and then vanish from the print queue. So if they are not being processed and you are having to manually remove them then there could be a setting in the printer that needs to be changed or you have to check from an updated driver.
To confirm if it is the printer queue / driver that is checking the status, you can open System Information (Applications > Utilities) and select Printers in the left column. You can then select the printer in the top right pane and see its information in the bottom right pane (or if this is the only printer you have the information will appear in the right pane). You will see an entry called Printer Commands. If it shows something like Report Levels then this confirms that these files you are seeing are for checking the printer status.

Print Queue stops jobs - help?

*One day I could print pdfs and the next I couldn't!*
I'm using Acrobat 7.0 Professional and everytime I try to print a pdf, from any programme, the Print Queue begins to print my file, it says opening Distiller and then the Print Queue stops, just like that! No reasons.
I have reinstalled Acrobat having first uninstalled it from the disc, this hasn't solved my problem.
I have repaired permissions, no solution here.
I have run Printer Setup Repair by Fixamac and that's not helped.
I have reset the printing system in Printer setup utility - still no help.
I have reinstalled the OS system from the original discs and still I cannot get the printer queue to print the job!
I have a Canon Pro 9000 printer and I can print perfectly well to that.
PLEASE can someone help me???
I've wasted half a day on this and have got nowhere.

The log shows that the first process to have trouble is the backend (transport) process "pdf700", which is the PDF distiller installed by Adobe Acrobat 7. I believe the rest of the errors are related to this process failing.
You mentioned that you deleted Acrobat, however I believe that this file may not have been deleted, or overwritten with the new installation. So I would run the the Acrobat Uninstaller and then check if this file gets left behind. If it does, then you can try manually removing this file.
You can see that the file is located in /usr/libexec/cups/backend. You can use the Finder to navigate to the folder. With a Finder window open, select Go > Go to Folder and then type that path above. This will open the backend folder where you will see the pdf700 file. Now, before you can delete it, you will need to change ownership from system to your account. Do a Get Info on the file (Cmd I) and in the new window, expand 'Ownership and Permissions'. You will see you have read-only rights. If you expand Details, then you will see that System is the owner. Next to this is a lock. If you click this you will be prompted for the administrators account/password. After entering this, you can change the owner to your account and then close the Get Info window. Now you will be able to delete the pdf700 file.
With the file removed, you can install Acrobat 7.x again. Of course, if the uninstaller does remove this file, then everything I mentioned above won't be required and of no help. I then recommend you check the Acrobat forums on Adobe's web site to see if there is any fixes mentioned there...

HP 1505n - Print Jobs stop when sent to queue

I recently purchased an HP LaserJet 1505n for my home office. I have several Mac's all running 10.5.1 all connecting to it. Most print to it via the network (Bonjour) but I do have 1 Mac hooked up directly via USB to the printer. So, both the USB And Network Interfaces are being used on the printer (which is why I bought it).
Every now and then when I try to print, the print job just stops immediately in the queue. When I try to restart it, it stops again. Sometimes physically resetting the printer works, but rarely. I have also deleted the queues and re-added them. Nothing seems to work. It seem that Adobe Acrobat files never print, but Firefox will always. (Strange...)
I have read a few other threads on this issue and they all mention that it is a driver issue from HP. I have try to get the OpenSource drivers, but I have not found any for the HP 1505n.
Below is the /var/log/cups/error_log. Does anyone have any suggestions or recommendations? Do I just wait for an OpenSource driver or HP to update their drivers?
Thanks!
-Rob
E [16/Jan/2008:22:07:47 -0800] CUPS-Add-Modify-Printer: Unauthorized
I [16/Jan/2008:22:07:47 -0800] Setting HPLaserJetP1505n device-uri to "file:///dev/null" (was "file:/dev/null".)
I [16/Jan/2008:22:07:47 -0800] Setting HPLaserJetP1505n printer-is-accepting-jobs to 1 (was 0.)
I [16/Jan/2008:22:07:47 -0800] Setting HPLaserJetP1505n printer-state to 3 (was 5.)
I [16/Jan/2008:22:07:47 -0800] Saving printers.conf...
I [16/Jan/2008:22:07:47 -0800] New printer "HPLaserJetP1505n" added by "rneumann".
I [16/Jan/2008:22:07:47 -0800] Setting HPLaserJetP1505n printer-is-shared to 1 (was 1.)
I [16/Jan/2008:22:07:47 -0800] Saving printers.conf...
I [16/Jan/2008:22:07:47 -0800] Printer "HPLaserJetP1505n" modified by "rneumann".
I [16/Jan/2008:22:08:02 -0800] [Job 2] Adding start banner page "none".
I [16/Jan/2008:22:08:02 -0800] [Job 2] Adding job file of type application/postscript.
I [16/Jan/2008:22:08:02 -0800] [Job 2] Adding end banner page "none".
I [16/Jan/2008:22:08:02 -0800] [Job 2] Queued on "HPLaserJetP1505n" by "rneumann".
I [16/Jan/2008:22:08:02 -0800] [Job 2] Started filter /usr/libexec/cups/filter/pstoappleps (PID 812)
I [16/Jan/2008:22:08:02 -0800] [Job 2] Started filter /usr/libexec/cups/filter/pstopdffilter (PID 813)
I [16/Jan/2008:22:08:02 -0800] [Job 2] Started filter /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr (PID 814)
E [16/Jan/2008:22:08:07 -0800] PID 814 (/System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr) crashed on signal 8!
I [16/Jan/2008:22:08:07 -0800] Hint: Try setting the LogLevel to "debug" to find out more.
E [16/Jan/2008:22:08:07 -0800] [Job 2] Job stopped due to filter errors.
I [16/Jan/2008:22:09:13 -0800] [Job 3] Adding start banner page "none".
I [16/Jan/2008:22:09:13 -0800] [Job 3] Adding job file of type application/pdf.
I [16/Jan/2008:22:09:13 -0800] [Job 3] Adding end banner page "none".
I [16/Jan/2008:22:09:13 -0800] [Job 3] Queued on "HPLaserJetP1505n" by "rneumann".
I [16/Jan/2008:22:09:13 -0800] [Job 3] Started filter /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr (PID 833)
I [16/Jan/2008:22:09:22 -0800] [Job 3] Completed successfully.

This is what I got from HP...need to grab CVs and Libraries Folder from a PowerPC mac.
and...it works!
Intel Mac fix for Office 2004
1. On a computer that can still print using Office 2004, go to HD>System>Library>Printers and control+click on Libraries and Create Archive. In the same location, control+click on the CVs folder and Create Archive. Save these Archived (zip) folders to the Desktop.
2. Copy these two Archived (zip) folders to the Intel Mac that cannot print. *note – you will need a network connection to the computer or a flash drive.
3. Make sure you quit all applications including Safari, Entourage etc.
4. Create a New Folder on the Desktop of the Intel Mac (Name this folder “Backup of Libraries and CVs”)
5. Open the Macintosh HD>System>Library folder and control+click on the Printers folder and select Get Info. Click on Name & Location and set the permissions for Everyone to Read & Write.
6. Open the Printers folder and drag the Libraries and CVs folder to the new folder you had just created to backup the old files.
7. Extract the Archived Libraries and CVs folder you have copied to the Intel Mac by double clicking on the folders.
8. Copy the extracted Libraries and CVs folders to the Printers folder (You will be asked to authenticate the copy)
9. Restart the Computer.
10. Open Disk Utility and select your Macintosh HD Volume. Select Repair Permissions.
11. Open a MS Office document and print to verify the issue is resolved.
Message was edited by: mobious74

Can't print- 27" 2013 iMac-my epson stylus 3800 pro will not print-i updated driver n added printer in syst prefs-When i print the printer queue opens and shows the job as "stopped"-Supply level "information is not available"-maybe part of problem...thx

I can't print from my 27" late 2013 iMac. I am using an epson stylus 3800 pro. I updated driver and added printer in system preferences. When i print the printer queue opens and shows the job as "stopped". Supply level shows "information is not available which maybe part of problem...thank you

The first thing you could try is a reset of the printing system. Please note that this action will remove all printers and scanners from the Printers & Scanners preference pane.
With the reset complete, unplug the Epson USB cable from the Mac for a minute and then reconnect it. This action should result in the printer being added again to the Mac automatically. If this does happen, then see if you can print again.
If the printer is not added again automatically, open Printers & Scanners and click the plus button to add the Epson. Once this is done, then see if you can print again.

CS4 : unable to print / stops printer / halts print job on Fuji Xerox c2255

Morning,
This discussion posting may or may not have some relevance to my previous posting, CS4 : memory leak errors (?) in Os X console log
I am working on a clients workstation and they are having a few problems. Specific hardware and software details are at the bottom of this posting.
THE PROBLEM
The problem is that I can not seem to print from CS4. The problem seems to be specifically Adobe CS4 related as I will explain below.
From the end user perspective, the CS4 suite appears to function normally with one exception - CS4 will not print. In the below example, I am referring to mainly Adobe Acrobat CS4 and InDesign CS4 as these are the programs that they use the most. The artist can still work with all the CS4 applications - opening new or existing indesign/acrobat documents, adding text, import, export, create pdfs, saving to same name or new name, etc... but they can't print out to a printer (Fuji Xerox c2255). For example, using InDesign, the artist can open an existing Indesign document and make changes to the Indesign document. She can save the document using the same name or a new name, but when she attempts to print the Indesign document, the document will not printed. If she saves the file as a pdf and using Acrobat to open the pdf and attempts to print the document, it will not print. BUT, if she uses preview to open the document and attempts to print, then it WILL print.
When attempting to print, the following happens,
- in acrobat CS4 or Indesign CS4, choose 'Print'
- choose A4 or A3 format
- click print
The job processes and is set to the printer spool as per normal. About a couple of second later, after the processing is done, the Printer Queue starts jumping up and down in the dock. Open up the printer queue, shows the following message 'Printer has stopped'. The job is present in the printer queue list. Restart the Printer, and restart the job, and then about 5 seconds later, the message appears again, 'Printer has stopped'. This continues ad nauseum until the job is manually deleted from the queue. No print outs.
PRINTER or PRINTER DRIVER
I have installed and uninstalled the printer driver half a dozen times. I have source the driver from different locations (US, Asia and Australia). In all three cases,the Fuji Xerox printer drivers look identical (I've opened them up in text edit). Every other application, on the Mac, appears to access the printer without any problems -Office 2008 ( Word, Excel), Preview, Text Edit, Text Wrangler, Mail, etc can all address the printer and print to the printer without any problems. Using any of these programmes, I can access all the functionality of the printer (A4 in Tray 1, A3 in Tray 2, Levels of the inks, etc) via the driver. When I installed the generic printer drive, I have no access to any of the Fuji Xerox Printer functionality. This leads me to think that the Fuji Xerox printer driver is not the problem.
Interestingly, using Apple's Preview, I can print any existing Acrobat documents without any problems - in either A4 or A3. However, if I attempt to print the SAME Acrobat document from Acrobat CS4, it will not print.
USE 'PRINTER DRIVER' option rather then choosing paper size.
I read in another posting, in the Adobe forum, of a similar problem with Duplex printing - if the the paper size is manually set (A3/A4) in the 'print document options', printers do not print duplex. The answer seemed to be instead of manually choosing the paper size (A4/A3), allow CS4 to determine the paper size. So, in the 'print document' dialog option, one should choose 'use printer driver' instead of specifying A3 or A4. An explanation suggested that the print engine refers to the printer driver to find out what options are availible and then CS4 chooses what size it wants to send the print job to. Forcing CS4 seems to stop duplex printing from working.
I will look at this suggestion next week when I return to the site.
NETWORK PRINTER
The fuji Xerox c2255 is a network printer. Both Mac Pro and printer have a fixed IPs. I have eliminated the network as a problem, by running a network cable directly from Mac Pro ethernet port to Fuji Xerox ethernet port. I can ping the printer directly from the Mac Pro; I can see the printer from the Mac. I can print directly to the printer from the Mac, using Text edit or any other application EXCEPT CS4. CS4 will not print.
CLIENT HAS UPDATED ALL DOCUMENT FILES TO CS4 via INX
I have since been informed that a staff member had (recently) updated all the documents to CS4 via INX. I wonder if this anything to do with the problems ? Unfortunately, I don't have any 'old' documents to test with. I wonder if the conversion process had 'modified' the pdf wrapper in some way ? I have tested this in the following manner - I opened a 'updated' CS4 document in Indesign CS4. If I try to print straight out of CS4, then the above problem occurs (i.e. the document will not print as descibed above). BUT, if I copy all the contents - from the updated CS4 document - and paste the contents directly into a NEWLY created document, then it WILL print.
UNINSTALL CS4 AND REINSTALL
Yes, this has been done three times so far with no further improvement. Each time, the steps that I have taken are as follows,
- repaired disk permissions.
- fsck in single user mode to confirm directory structure is fine
- uninstalled CS4 using the uninstaller.
- manually searched and remove any file, folder, cache that has the word 'adobe' in it from both User account, System Library and Library.
- used Onyx manual and automatic functions to clear all logs, font caches, spotlight databases, kernal caches, etc, etc
- ZapRAM Cmmd-Option-P-R (wait for start up chime 3 times)
- fsck again
- start Mac in Safe mode
- reinstalled CS4 from media (see version above)
- Following reinstallation, restarted mac as per normal.
- run Disk Utility to repair permissions
I have tried printing an existing CS4 document file with a freshly installed CS4 suite - directly from the media file (will not print). And I have attempted to print a CS4 document file after applying all updates (will not print) Neither approach improves the situation.
USE CS3
This has been considered but as the client(s) have already done the conversion of all their documents to the CS4 format using INX, then they are really committed to working with CS4. What I am attempting to do at this time is to find out WHY CS4 is doing what it is doing, and if there is a fix to this problem. If there is no fix, then I know I should use a different approach.
I am posting this message in the hope that someone may have already come across this problem or perhaps may be able to spot something that I have overlooked. This problem has really got me stumped - I have had experience with Adobes products since Photoshop 1.0 (1990s / Pre-CS1) but never had a problem as annoying or time consuming as this one - this is a dousy. I have lodged a case number with Adobe Technical Support.
Thank you for taking the time to read this longish posting. I would be most grateful for any feedback solutions, or suggestions.
Have a wonderful weekend.
Thank you,
Fred
Workstation specs are as follows,
MACINTOSH MODEL (Intel) 8 core - new model Mac Pro; just 1 month old.
Model Name: Mac Pro
Model Identifier: MacPro4,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.26 GHz
Number Of Processors: 2
Total Number Of Cores: 8
L2 Cache (per core): 256 KB
L3 Cache (per processor): 8 MB
Memory: 6 GB
SMC Version (system): 1.39f5
SMC Version (processor tray): 1.39f5
System Version: Mac OS X 10.5.7 (9J61)
ADOBE CS4 VERSION - Installed from media. No updates applied (but have already done with with an earlier installation)
Adobe Acrobat Pro 9.0 v9.0.0, Adobe Bridge CS4 v3.0.0.464, Dreamweaver CS4 v10.0.0.4117, Adobe Flash CS4 v10.0.0.544, Adobe InDesign 6.0.3.557, Adobe Media Encoder CS4 v4.0, Adobe Media Player v.11, Adobe Photoshop CS4 v11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch]), Adobe Updater 6.0.1.1464

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