Random "media offline" try to reconnect audio but reconnects to camera audi

for some odd reasons FCP just told me multiple sequences are offline but I didn't do anything to cause this.
I wouldn't care but the sequences are made up of video clips with audio from a seperate device linked to it so when I go to reattach the files it thinks the audio is the wrong file and says there isn't the correct timecode etc. How can I make it so I don't have to resync all this! Thanks!

Hi -
RichCamp wrote:
for some odd reasons FCP just told me multiple sequences are offline but I didn't do anything to cause this.
It happened spontaneously? Mid session? After re-opening FCP? Details needed.
I wouldn't care but the sequences are made up of video clips with audio from a seperate device linked to it so when I go to reattach the files it thinks the audio is the wrong file and says there isn't the correct timecode etc. How can I make it so I don't have to resync all this! Thanks!
What version of FCP? Where did the media come from? How was it ingested? Where is (was) the media stored? Why is the audio separate from the video? Where does the audio come from? How is it "linked" to the video?
What are your sequence settings?
Have you tried to restore to an earlier version of the project where things were working correctly?
The more information you provide, the higher the chance that someone can help.
Thanks
MtD
Message was edited by: Meg The Dog to fix typo

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I just purchased Premiere 13 and the video files won't play in Windows Media Player. I have audio but no video. What can I do? I have Premiere 12 and everything works fine with it.

What can I do?

Bonan
Premiere Elements 13 on Windows 8.1 64 bit
What are your export settings for this finished video from Premiere Elements 13?
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or something different like
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with Presets = MPEG2 1920 x 1080i30
or something different ....
We are going to have to get at your export settings which gets us to the properties of the finished video that you are trying to play in Windows Media Player.
If you take your finished video from Premiere Elements 13 and import that into a new Premiere Elements 13 project with Add Media/Files and Folders,
does it import into the new project. And, when the video is in the new project, does it display video and have audio in the Edit area monitor?
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the finished video plays in CyberLink are important, but they do not help to figure out what is happening in 13 so that it does not happen again.
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Media offline in bins and sequence but shows in canvas

I am working on a project in FCX. I worked on it yesterday. The project is saved on my external HD and I have not changed any file names on it. Now today when I tried to open the project it opened but now my media is offline. It shows up in the canvas and the viewer just fine but in the sequence I get the offline warning. I tried clicking on the clips in the sequence and then "reveal in finder" and FCX finds it easily. Here is a screenshot of what I am seeing
[IMG]http://img175.imageshack.us/img175/8809/screenshot20100728at234.png[/IMG]
Uploaded with ImageShack.us
So I am thinking that maybe its a scratch disk problem cause my scratch disk is on my mac and the FCX file is on my HD. Could that be it? It seems that as I adda file its good for a day then its gone so maybe my scratch files are getting deleted every day? Any help would be appreciated

It looks like the video's there, just the thumbnails are probably missing.
http://www.fcpbook.com/Video3.html
Generally the project file is kept on the system drive and the media is kept a dedicated media drive. For MacBook Pro's that's a FireWire drive.
What format are you working in? The Canvas looks letterboxed. Was your video shot that way?

FCE media offline but not reconnecting

edit 2: Alright, so if I select and highlight each individual clip on the timeline itself it allows me to reconnect the media. I would still like to know if there's a solution though because I have a lot of clips and having to reconnect media for each individual clip is incredibly frustrating when I know FCE is capable of doing this in batches. So... any help would be wonderful.
Original post:
Hi! I've been working on this video project for a while. I tend to prefer Premeire or Final Cut Pro but my workplace only has Final Cut Express.
I needed to log out and log in a different user since I was going out of town and when I logged back in because some of the files were on a share drive, I had to reconnect media. Which is fine - I've done it before, no problem. I got the media reconnected, re-rendered and then looked down at my timeline and realized that there were clips that hadn't connected.
Here's where it gets weird though. Everything looks connected in the Bins. I found all the files, connected everything. FCE has greyed out the reconnect media button. I can't connect anything else.
And yet as you can see below, despite the media being there, I am still getting the media offline message.
Does anyone have a solution to what's going on here. I'm completely baffled and I've never had anything like this occur before.
I'm running FCE version 4.0.1 on OS X 10.6.8
edit to add: The three other videos that I've been working on simultaneously did not have this problem. I still had to reconnect media but this is the only video that's doing this.
Thanks for all your help! If you need additional details just let me know.
-Stephanie
Here are is a larger image of what's going on.

I figured out what has happened. The clips were all from same original source, but somehow some had audio coded in mp2, others in mp3. The first clip was mp3 and Premiere CS5 version spotted that codec. For some reason PCS5 is not spotting the mp2 codec, while CS4 could, which is why I didn't have this problem back then.
The initial "media offline" message is terribly misleading, and the audio problem message is not specific enough. I'll try to get CS5 to use the mp2 codec CS4 worked with.
Thanks for your time.
Just to confuse things more, It's worth noting that the mp2 clips show up in Bridge cs5 and the audio plays fine there. What's with Premiere Pro? Irritating.

I have PR cs6 and my mac has recently upgraded itself from iPhoto where i imported all my photos and film from to "photos" now all of my current project is showing 'media offline' AAAAARGGGH!! now i can't see anything. the audio is fine but everything els

can anyone help me get all of my edited holiday video visible again? my mac upgraded itself from iPhoto where i keep my imported video and photos, to "photo" now all of my current project (and probably old ones as well! ) are showing media offline. how can i get this back seeing the clips on 'photo'?

When you open a project you need to point PPro to the new media location and relink
>mac upgraded itself from iPhoto
THAT is not good... I am Windows, but at least a Windows update gives ME the option of unchecking an update

Reconnecting Audio Files after Media Manager

Please forgive me if this has been covered before, but I'm not seeing a specific answer to the issue I'm having. I recently decided to do some cleanup on my machine, and used Media Manager to backup a project. When I reopened that project a TON of the files were no longer connected, and I've had to dig through the computer and reconnect them one at a time. The issue I am having now is with the audio files that exist in FCP as STAP files. I can find the stap files, but they are no reconnecting properly. I've tried to just simply re-render the audio, but it just comes out blank. Here is a screen capture of what I'm seeing. http://www.moorecreativedesign.com/FCP_Capture.jpg - Also If I try to right-click and "open in editor" it gives me an Unknown File error.
Message was edited by: jesmo71

I think the problem is that the .STAP file are SoundTrackPro project files, which look for the original audio files.
But I guess you removed them or at least removed the disc they are on.
That's why they render empty.
Media Manager doens't work on SoundtrackPro files (or Motion files for that matter). The proper way to handle these situations is
either export selfcontained movies from Motion, or audiofiles from SoundtrackPro and edit those in your timeline and THEN do the Media Manager,
or backup your Motion Projects and SoundtrackPro projects with all their assets along with the Media Management from FCP.
A nice [feauture request|http://www.apple.com/feedback/finalcutpro.html] would be to have Media Managaer handle all assets from the Final Cut Studio Suite.
Rienk

Media file thumbnails in browser say "media offline", but files are online and available for viewing/editing. How do I get a thumbnail of the clip back?

I am moderately experienced with FCE, but cannot figure out this issue. The thumbnails in my browser say "media offline", and no longer show a thumbnail of my video clip. When I try to reconnect the media files, the reconnect dialog box only checks for "online" media. I am able to view and work with the media files in my project even though it says they are offline. This issue seems to occur after a power outage. Its more of an annoyance than anything else, but I would still like to find a solution. Any help would be greatly appreciated. Thanks.

Figured it out.

Media offline (but not first clip) when import cs4 project to cs5

I've several clips in a cs4 project. All original clips, all from the same footage, are in the proper folder. When I imported the project into my fresh cs5 install, the first clip shows up properly -- video and audio are present -- but the rest in the sequence show "media offline." When I search for the clip and select it to be linked, I'm informed that "The selected files do not contain audio media used by clip references in one or more sequences." Clicking yes then gives me a clip in the project resources and timeline windows with no sound.
This makes no sense, since all clips are from the same source footage. If the first clip in the sequence is fine, what's the problem? Thanks for your help.

I figured out what has happened. The clips were all from same original source, but somehow some had audio coded in mp2, others in mp3. The first clip was mp3 and Premiere CS5 version spotted that codec. For some reason PCS5 is not spotting the mp2 codec, while CS4 could, which is why I didn't have this problem back then.
The initial "media offline" message is terribly misleading, and the audio problem message is not specific enough. I'll try to get CS5 to use the mp2 codec CS4 worked with.
Thanks for your time.
Just to confuse things more, It's worth noting that the mp2 clips show up in Bridge cs5 and the audio plays fine there. What's with Premiere Pro? Irritating.

Timeline thumbnails show media offline, but media is not offline.

Short version: I opened a project today that I had been working on for a long time. Some of the thumbnails in one of my timelines show up as the red "Media off-line" image. But the media is not off-line. I can play the clips just fine. Everything else seems (more or less -- see below) normal except for a handful of these off-line thumbnails. It's not a disaster, but it makes it hard to find my way around. And I'm worried that it's a sign of something more serious wrong under the surface.
Long version: I'm using an older Macbook Pro with an ESATA expresscard. My media is all on external ESATA drives. My project file is on the Macbook's internal hard drive.
I use my Macbook as a desktop machine. The computer sits on a dedicated shelf on my desk. My cat makes a habit of sleeping on top of the machine. (You can probably guess where this is going.) Most of the time this is not a problem, but about a week ago he decided to stretch in just the wrong way and pushed the expresscard out of its slot. After screaming and throwing the cat across the room, I saved the project file, remounted the disks, re-opened the project file, and breathed a big sigh of relief when everything seemed to be fine. I quit FCP again and put the project on hold for about a week.
Today I reopened the same project file and the trouble started. At first all the timeline thumbnails showed up as media-offline, even thought all indications were that it was on-line. In addition, all my audio and video renderings were gone. I re-did them, and after a while some of the thumbnails restored themselves as well. But not all of them.
All of which has me a little flustered.
Has anyone encountered anything like this before? Is there a way to force FCP to refresh the timeline thumbnails? It's hard to find my way around now that all the clips look the same.
Thanks.

i've experienced this before, but i can't really remember how i sorted it,
i may have deleted the thumbnails out of the scratch disc, or it may have been that i switched the timeline view to name only saved and closed down, then opened it up again and switched them back on to refresh
but i know on no refresh thumbnails button in fcp itself

The selected original image is either offline or not found. Please reconnect it and try again.

Hi to all, This is my first time here. I am having a problem that I've never had before. I am attempting to upload images to Flickr, which I do daily without trouble. However, this time I'm getting the message: "The selected original image is either offline or not found. Please reconnect it and try again." I am doing searches on my MacBook by copying and pasting the jpeg name in to the finder and they seem to be gone. I have taken special care to file my photos in certain folders. Either I have inadvertanly deleted entire folders or something very odd has happened. Can anyone shed any light on this? Thank you

Hi, Thank you for the response.
I'm on 10.7.5 OS
Ver. 3.4.3 Aperture
I have a folder on my desktop named "photo imports" I insert my card to the reader on my MacBook Pro and copy the files in to a folder nested within the Photo imports according to which camera I am using or sometimes it is a special project. This folder is on my computer's hard drive.
I then go in to Aperture and click "Import" I select in the "Store Files" menu: "in their current location"
This has been working nicely for me. I use Time Machine on a somewhat regular basis and I also use other editing software like Picassa and View NX2 (Nikon software)
I suppose that it is possible that I accidently dragged my folder in to the trash, but I really do try to be careful about that sort of thing. I have gone back in to Time Machine and have been unable to find the files. It is vexing. My granddaughter has been asking me for those particular pictures and the only way to view them is in Aperture on my computer because I am unable to email or export them in any way.

"Unavailable master images cannot be exported.The selected master image is either offline or not found. Please reconnect it and try again."

I have imported my iPhoto library onto Aperture, and then deleted the iPhoto library so not to have any duplicates. Now, the images on Aperture are pixelated and when I try to export them the following message appears: "Unavailable master images cannot be exported.The selected master image is either offline or not found. Please reconnect it and try again." What does this mean? How can I get my photos "online" so that I can see them as they used to be?

How did you import your iPhoto Library? I assume, you used "File > Import > iPhoto LIbrary", but how did you set the "Store Files" pop-up menu?
If you chose to "Store Files in their current location", then you did not actually import the master image files into Aperture, but referenced them inside the iPhoto Library. In that case, you just deleted all your images, when you deleted the iPhoto Library. And if you did that, and your iPhoto Library is still sitting in the Trash, put it back; then your Aperture Library should work again. Or restore the iPhoto Library from your most recent backup and put it into the exactly same location where it used to be.
If you used a different "Store Files" setting, please explain where you have chosen to store the master image files. This will help to track down your images.
After restoring your master image files you may need to reconnect them to the versions. Post back, if you need help with that.
Regards
Léonie

Media offline in CS6, but not in CS4!

Hi,
I have a strange Problem: On the same PC the same mpg-File is OK in Premiere CS4. But in CS6, the same file says "Media offline" with the famous questionmark. Sometimes, when I start a new project, and import the file, it is "Online" for a second or two, but then suddenly offline anagian and it stays this way.
You find a screen-shot of both CS4 and CS6 here: http://www.composia.eu/Premiere_Both.pdf
Has anyone any idea???
Greetings from Germany
Peter.

Hello Jim,
Thanks for the advice, I treid it, but to no avail... Same Problem. What is strange too:
Up to now the "Offline media"-Problem only seems to occur in CS6, when the file size of the mpg is smaller than 704x576 Pixels. I converted the "Media-offline"-File from 352x288 to 704x576, and imported both files into a new PP project. Result: the 704x576-Version is "online", the 352x288-Version (of the same file) is offline (see screen-shot here: http://www.composia.eu/Premiere_size.jpg).
BUT: As I said, this happens only in PP CS6, in PP CS4 both files are ok (on the same PC...).
Perhaps you try it yourself:
This file is the one that is always "Offline":
http://www.composia.eu/videotests/Test_352x288.mpg (3 MB)
While the same video with different size is always onlie:
http://www.composia.eu/videotests/Test_704x576.mpg (18 MB)
I would be very interested, if the first file is correct in "your" CS6 ...
Peter.

"The selected master image is either offline or not found. Please reconnect it and try again."

I recently "upgraded" from Snow Leopard to Lion (10.7.2) by performing a clean install. I then reimported my Aperture Vault. Now almost all of my 12,000+ photos show a little yellow warning icon (see attached image). I am unable to edit or manipulate these photos in any way. When I attempt to, the following error message appears: "The selected master image is either offline or not found. Please reconnect it and try again." I have already performed all 3 of Aperture's recommended Troubleshooting steps: . And here's one more bit of information. When I open Aperture while holding down the Option key (to choose the Aperture library), the dialog box asks "Which Aperture Library do you want to use?" and displays a table containing several older libraries as well as my current library (Aperture library.aplibrary) (this is the library that I am trying to use -- i.e. the one I am having trouble with). When I single-click to select this library, the information displayed below it shows its location on my external drive, as well as "12856 versions, 12920 masters." But when I double-click to open that library, I am left with the same problem. 12,000+ of these photos appear to have no master.
Any help is appreciated!

I am really sorry, I could not be of more help to you so far. Remote diagnosis is very difficult, since I cannot take over your computer screen.
Your problem is very unusual and it really should not happen: with a managed library Aperture should know how to find the master image files, since it is Aperture's job to keep track of them. And so there are no built in controls in Aperture at all to reconnect managed masters. You Aperture library obviously is corrupted, and you need to find out why this happenend. If you know the reason, you may try to recreate it from your vault, and avoid the problem that caused the missing masters. That is why I asked about the formatting of your drive - I wild shot - granted- but if you restored your vault to an external disk not formatted MacOS extended this might result in missing master image files. You may want to restore from your vault again, using a different drive, to avoid hard drive problems.
If you cannot find the reason for the corruption that occured when restoring from the vault, then you will have to patch your Aperture library manually, since you already tried all built-in"First Aid" measures.
You already made sure, that the library contains a "Masters" folder and the images are there. One thing you could try (after making sure you have a backup of your library):
Quit Aperture.
Open the Aperture Library Package again and move the Masters Folder to a folder outside the Aperture Library.
Relaunch Aperture and try "locate referenced Files" again;
If this does not not succeed, you might try to reimport the masters to Aperture, but this way you would loose all your edits - that why I am trying to find a clue to the source of your problem
Good Luck
I really hope somebody else will chime in with more ideas
Léonie

The selected master image is either offline or not found. Please reconnect it and try again., The selected master image is either offline or not found. Please reconnect it and try again.

Hello,
I can see all my photos and folders on aperture, but i can't export some of which. I read this message...
The selected master image is either offline or not found. Please reconnect it and try again.
what can I do?
Thanks a lot for the answers
Enrico

hello, I didn t delete the drive file image and the file image is not in an external drive not plugged in.
I have a lot of of folder and photographies without no problem, but there are onlt 4 folders that I can see only the preview but i can't export or use them... Very strange...

Reconnecting video but not audio

I moved my original video files onto an external drive and then when I attempted to reconnect the files again it only connects the video part of each lost file and the audio of the same video clips remains greyed out when viewed from the timeline.
Obviously this has something to do with the fact that my FCP capture scratch folders for audio and video of the same clips are different. I'm not sure how I end end up with two separate files so my first question is how can I get video and audio to be captured into just one file like I used to and much prefer?
Secondly how do I reconnect my audio again? Each time I run reconnect media it automatically tries to connect the video aspect and ignores the audio.
Enock

In System Settings, Scratch disk tab and deselect 'Capture Audio and Video to Separate files'
This will stop FCP splitting the captured clips.
As far as I know, you must reconnect the files separately. In the reconnect files menu, they should be listed as 'Clip Title' -v and 'Clip Title' -a. Firstly, reconnect the video files, then reselect clips to reconnect audio and make sure the OFFLINE option is selected in the 'Files to Connect' options to display only the audio files for reconnection.

Random "media offline" try to reconnect audio but reconnects to camera audi

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