Random Mozilla Proxy Authentication (Mozilla Firefox 30.0)

Hi All,
We are experiencing an issue with random intermittent Mozilla Proxy Authentication prompts. We are running Mozilla firefox in a Windows domain and using a clearswift proxy server. I've tried a large number of configuration changes with Firefox but still get these annoying prompts. This obviously looks bad to our user base. We do not suffer the same issues with IE11 or Google Chrome.
Please can anyone help before we look to remove this software and go for an alternative browser?
Many Thanks,
Kirk

I've called in the big guys in to help you.
What is your current Firefox and computer system?
Have you had any other issues?
While you are waiting, please check these out;
Some added toolbar and anti-virus add-ons are known to cause
Firefox issues. '''Disable All of them.'''
Some problems occurs when your Internet security program was set
to trust the previous version of Firefox, but no longer recognizes your
updated version as trusted. Now how to fix the problem: To allow
Firefox to connect to the Internet again;
* Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
* Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
'''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Then restart.

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Hello
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1342816649.200 28 10.240.12.76 TCP_MISS/200 626 GET http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&sqi=2&ved=0CF8QFjAA&url=http%3A%2F%2Fwww.mozilla.org%2Fen-US%2Ffirefox%2Fnew%2F&ei=g8EJUNjIM4uG8QTH57HyCg&usg=AFQjCNHXR7GrDNHIc3plcSvQSx_ByCacYQ&sig2=FBrQTDOGTOK0wxajAOK2-Q "(Unauthenticated)10.240.12.76" DIRECT/www.google.com text/html DEFAULT_CASE_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816649.383 125 10.240.12.76 TCP_MISS/304 166 GET http://www.mozilla.org/media/css/firefox_new-min.css?build=54cdd5f "(Unauthenticated)10.240.12.76" DIRECT/www.mozilla.org - ALLOW_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816649.383 126 10.240.12.76 TCP_MISS/304 166 GET http://www.mozilla.org/media/js/site-min.js?build=54cdd5f "(Unauthenticated)10.240.12.76" DIRECT/www.mozilla.org - ALLOW_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816649.402 144 10.240.12.76 TCP_MISS/304 166 GET http://www.mozilla.org/media/js/firefox-resp-min.js?build=54cdd5f "(Unauthenticated)10.240.12.76" DIRECT/www.mozilla.org - ALLOW_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816649.547 83 10.240.12.76 TCP_MISS/200 792 GET http://statse.webtrendslive.com/dcsis0ifv10000gg3ag82u4rf_7b1e/dcs.gif?&dcsdat=1342816647821&dcssip=www.mozilla.org&dcsuri=/en-US/firefox/new/&dcsref=http://www.google.com/url%3Fsa=t%26rct=j%26q=%26esrc=s%26source=web%26cd=1%26sqi=2%26ved=0CF8QFjAA%26url=http%3A%2F%2Fwww.mozilla.org%2Fen-US%2Ffirefox%2Fnew%2F%26ei=g8EJUNjIM4uG8QTH57HyCg%26usg=AFQjCNHXR7GrDNHIc3plcSvQSx_ByCacYQ%26sig2=FBrQTDOGTOK0wxajAOK2-Q&WT.tz=-5&WT.bh=15&WT.ul=en-US&WT.cd=24&WT.sr=1680x1050&WT.jo=Yes&WT.ti=Mozilla%20Firefox%20Web%20Browser%20%E2%80%94%20Free%20Download%20%E2%80%94%20mozilla.org&WT.js=Yes&WT.jv=1.8&WT.ct=unknown&WT.bs=1257x803&WT.fv=11.3&WT.slv=Unknown&WT.tv=9.3.0&WT.dl=0&WT.ssl=0&WT.es=www.mozilla.org/en-US/firefox/new/&WT.vt_f_tlh=1342816550&WT.vtvs=1342811710256&WT.vtid=69.60.38.237-700947168.30212192&WT.co_f=69.60.38.237-700947168.30212192&WT.z_bounce=0 "(Unauthenticated)10.240.12.76" DIRECT/statse.webtrendslive.com image/gif DEFAULT_CASE_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816650.927 71 10.240.12.76 TCP_MISS/200 792 GET http://statse.webtrendslive.com/dcsis0ifv10000gg3ag82u4rf_7b1e/dcs.gif?&dcsdat=1342816649238&dcssip=www.mozilla.org&dcsuri=/en-US/firefox/new/&dcsref=http://www.google.com/url%3Fsa=t%26rct=j%26q=%26esrc=s%26source=web%26cd=1%26sqi=2%26ved=0CF8QFjAA%26url=http%3A%2F%2Fwww.mozilla.org%2Fen-US%2Ffirefox%2Fnew%2F%26ei=g8EJUNjIM4uG8QTH57HyCg%26usg=AFQjCNHXR7GrDNHIc3plcSvQSx_ByCacYQ%26sig2=FBrQTDOGTOK0wxajAOK2-Q&WT.tz=-5&WT.bh=15&WT.ul=en-US&WT.cd=24&WT.sr=1680x1050&WT.jo=Yes&WT.ti=Link:%20Get%20Firefox&WT.js=Yes&WT.jv=1.8&WT.ct=unknown&WT.bs=1257x803&WT.fv=11.3&WT.slv=Unknown&WT.tv=9.3.0&WT.dl=99&WT.ssl=0&WT.es=www.mozilla.org/en-US/firefox/new/&WT.vt_f_tlh=1342816647&WT.vtvs=1342811710256&WT.vtid=69.60.38.237-700947168.30212192&WT.co_f=69.60.38.237-700947168.30212192&WT.z_bounce=0&WT.nv=Content&WT.ac=Download%20Firefox "(Unauthenticated)10.240.12.76" DIRECT/statse.webtrendslive.com image/gif DEFAULT_CASE_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816650.936 78 10.240.12.76 TCP_MISS/301 648 GET http://www.mozilla.org/products/download.html?product=firefox-14.0.1&os=win&lang=en-US "(Unauthenticated)10.240.12.76" DIRECT/www.mozilla.org text/html ALLOW_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816651.147 94 10.240.12.76 TCP_MISS/200 792 GET http://statse.webtrendslive.com/dcsis0ifv10000gg3ag82u4rf_7b1e/dcs.gif?&dcsdat=1342816649388&dcssip=www.mozilla.org&dcsuri=/en-US/products/download.html&dcsqry=%3Fproduct=firefox-14.0.1%26os=win%26lang=en-US&dcsref=http://www.mozilla.org/en-US/firefox/new/&WT.tz=-5&WT.bh=15&WT.ul=en-US&WT.cd=24&WT.sr=1680x1050&WT.jo=Yes&WT.ti=Mozilla%20Download&WT.js=Yes&WT.jv=1.8&WT.ct=unknown&WT.bs=1257x803&WT.fv=11.3&WT.slv=Unknown&WT.tv=9.3.0&WT.dl=0&WT.ssl=0&WT.es=www.mozilla.org/en-US/products/download.html&WT.ad=Support%20-%20Download%20Help;Tour;About;Mobile;Newsletter;Twitter;Facebook;Connect&WT.si_n=DownloadFirefox&WT.si_x=1&WT.si_cs=1&WT.z_convert=DownloadFirefox&WT.vt_f_tlh=1342816649&WT.vtvs=1342811710256&WT.vtid=69.60.38.237-700947168.30212192&WT.co_f=69.60.38.237-700947168.30212192&WT.z_bounce=0 "(Unauthenticated)10.240.12.76" DIRECT/statse.webtrendslive.com image/gif DEFAULT_CASE_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816651.282 127 10.240.12.76 TCP_MISS/302 652 GET http://download.mozilla.org/?product=firefox-14.0.1&os=win&lang=en-US "(Unauthenticated)10.240.12.76" DIRECT/download.mozilla.org text/html ALLOW_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816651.360 76 10.240.12.76 TCP_MISS/302 536 GET http://download.mozilla.org/?product=firefox-14.0.1-funnelcake14&os=win&lang=en-US "(Unauthenticated)10.240.12.76" DIRECT/download.mozilla.org text/html ALLOW_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816651.363 1 10.240.12.76 TCP_DENIED/403 2274 GET http://download.cdn.mozilla.net/pub/mozilla.org/metrics/14.0.1-funnelcake14/win32/en-US/Firefox%20Setup%2014.0.1.exe "(Unauthenticated)10.240.12.76" NONE/- - BLOCK_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-NONE -
1342816632.345 1 10.240.12.76 TCP_DENIED/403 2274 GET http://download.cdn.mozilla.net/pub/mozilla.org/metrics/14.0.1-funnelcake14/win32/en-US/Firefox%20Setup%2014.0.1.exe "(Unauthenticated)10.240.12.76" NONE/- - BLOCK_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-NONE -
1342816632.598 209 10.240.12.76 TCP_MISS/302 638 GET http://download.cdn.mozilla.net/favicon.ico "(Unauthenticated)10.240.12.76" DIRECT/download.cdn.mozilla.net text/html DEFAULT_CASE_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816634.375 1 10.240.12.76 TCP_DENIED/403 2274 GET http://download.cdn.mozilla.net/pub/mozilla.org/metrics/14.0.1-funnelcake14/win32/en-US/Firefox%20Setup%2014.0.1.exe "(Unauthenticated)10.240.12.76" NONE/- - BLOCK_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-NONE -
1342816639.271 33 10.240.12.76 TCP_MISS/302 552 GET http://www.google.com/ "(Unauthenticated)10.240.12.76" DIRECT/www.google.com text/html ALLOW_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816649.200 28 10.240.12.76 TCP_MISS/200 626 GET http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&sqi=2&ved=0CF8QFjAA&url=http%3A%2F%2Fwww.mozilla.org%2Fen-US%2Ffirefox%2Fnew%2F&ei=g8EJUNjIM4uG8QTH57HyCg&usg=AFQjCNHXR7GrDNHIc3plcSvQSx_ByCacYQ&sig2=FBrQTDOGTOK0wxajAOK2-Q "(Unauthenticated)10.240.12.76" DIRECT/www.google.com text/html DEFAULT_CASE_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
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1342816649.383 126 10.240.12.76 TCP_MISS/304 166 GET http://www.mozilla.org/media/js/site-min.js?build=54cdd5f "(Unauthenticated)10.240.12.76" DIRECT/www.mozilla.org - ALLOW_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816649.402 144 10.240.12.76 TCP_MISS/304 166 GET http://www.mozilla.org/media/js/firefox-resp-min.js?build=54cdd5f "(Unauthenticated)10.240.12.76" DIRECT/www.mozilla.org - ALLOW_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816649.547 83 10.240.12.76 TCP_MISS/200 792 GET http://statse.webtrendslive.com/dcsis0ifv10000gg3ag82u4rf_7b1e/dcs.gif?&dcsdat=1342816647821&dcssip=www.mozilla.org&dcsuri=/en-US/firefox/new/&dcsref=http://www.google.com/url%3Fsa=t%26rct=j%26q=%26esrc=s%26source=web%26cd=1%26sqi=2%26ved=0CF8QFjAA%26url=http%3A%2F%2Fwww.mozilla.org%2Fen-US%2Ffirefox%2Fnew%2F%26ei=g8EJUNjIM4uG8QTH57HyCg%26usg=AFQjCNHXR7GrDNHIc3plcSvQSx_ByCacYQ%26sig2=FBrQTDOGTOK0wxajAOK2-Q&WT.tz=-5&WT.bh=15&WT.ul=en-US&WT.cd=24&WT.sr=1680x1050&WT.jo=Yes&WT.ti=Mozilla%20Firefox%20Web%20Browser%20%E2%80%94%20Free%20Download%20%E2%80%94%20mozilla.org&WT.js=Yes&WT.jv=1.8&WT.ct=unknown&WT.bs=1257x803&WT.fv=11.3&WT.slv=Unknown&WT.tv=9.3.0&WT.dl=0&WT.ssl=0&WT.es=www.mozilla.org/en-US/firefox/new/&WT.vt_f_tlh=1342816550&WT.vtvs=1342811710256&WT.vtid=69.60.38.237-700947168.30212192&WT.co_f=69.60.38.237-700947168.30212192&WT.z_bounce=0 "(Unauthenticated)10.240.12.76" DIRECT/statse.webtrendslive.com image/gif DEFAULT_CASE_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816650.927 71 10.240.12.76 TCP_MISS/200 792 GET http://statse.webtrendslive.com/dcsis0ifv10000gg3ag82u4rf_7b1e/dcs.gif?&dcsdat=1342816649238&dcssip=www.mozilla.org&dcsuri=/en-US/firefox/new/&dcsref=http://www.google.com/url%3Fsa=t%26rct=j%26q=%26esrc=s%26source=web%26cd=1%26sqi=2%26ved=0CF8QFjAA%26url=http%3A%2F%2Fwww.mozilla.org%2Fen-US%2Ffirefox%2Fnew%2F%26ei=g8EJUNjIM4uG8QTH57HyCg%26usg=AFQjCNHXR7GrDNHIc3plcSvQSx_ByCacYQ%26sig2=FBrQTDOGTOK0wxajAOK2-Q&WT.tz=-5&WT.bh=15&WT.ul=en-US&WT.cd=24&WT.sr=1680x1050&WT.jo=Yes&WT.ti=Link:%20Get%20Firefox&WT.js=Yes&WT.jv=1.8&WT.ct=unknown&WT.bs=1257x803&WT.fv=11.3&WT.slv=Unknown&WT.tv=9.3.0&WT.dl=99&WT.ssl=0&WT.es=www.mozilla.org/en-US/firefox/new/&WT.vt_f_tlh=1342816647&WT.vtvs=1342811710256&WT.vtid=69.60.38.237-700947168.30212192&WT.co_f=69.60.38.237-700947168.30212192&WT.z_bounce=0&WT.nv=Content&WT.ac=Download%20Firefox "(Unauthenticated)10.240.12.76" DIRECT/statse.webtrendslive.com image/gif DEFAULT_CASE_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816650.936 78 10.240.12.76 TCP_MISS/301 648 GET http://www.mozilla.org/products/download.html?product=firefox-14.0.1&os=win&lang=en-US "(Unauthenticated)10.240.12.76" DIRECT/www.mozilla.org text/html ALLOW_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816651.147 94 10.240.12.76 TCP_MISS/200 792 GET http://statse.webtrendslive.com/dcsis0ifv10000gg3ag82u4rf_7b1e/dcs.gif?&dcsdat=1342816649388&dcssip=www.mozilla.org&dcsuri=/en-US/products/download.html&dcsqry=%3Fproduct=firefox-14.0.1%26os=win%26lang=en-US&dcsref=http://www.mozilla.org/en-US/firefox/new/&WT.tz=-5&WT.bh=15&WT.ul=en-US&WT.cd=24&WT.sr=1680x1050&WT.jo=Yes&WT.ti=Mozilla%20Download&WT.js=Yes&WT.jv=1.8&WT.ct=unknown&WT.bs=1257x803&WT.fv=11.3&WT.slv=Unknown&WT.tv=9.3.0&WT.dl=0&WT.ssl=0&WT.es=www.mozilla.org/en-US/products/download.html&WT.ad=Support%20-%20Download%20Help;Tour;About;Mobile;Newsletter;Twitter;Facebook;Connect&WT.si_n=DownloadFirefox&WT.si_x=1&WT.si_cs=1&WT.z_convert=DownloadFirefox&WT.vt_f_tlh=1342816649&WT.vtvs=1342811710256&WT.vtid=69.60.38.237-700947168.30212192&WT.co_f=69.60.38.237-700947168.30212192&WT.z_bounce=0 "(Unauthenticated)10.240.12.76" DIRECT/statse.webtrendslive.com image/gif DEFAULT_CASE_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816651.282 127 10.240.12.76 TCP_MISS/302 652 GET http://download.mozilla.org/?product=firefox-14.0.1&os=win&lang=en-US "(Unauthenticated)10.240.12.76" DIRECT/download.mozilla.org text/html ALLOW_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816651.360 76 10.240.12.76 TCP_MISS/302 536 GET http://download.mozilla.org/?product=firefox-14.0.1-funnelcake14&os=win&lang=en-US "(Unauthenticated)10.240.12.76" DIRECT/download.mozilla.org text/html ALLOW_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-DefaultGroup -
1342816651.363 1 10.240.12.76 TCP_DENIED/403 2274 GET http://download.cdn.mozilla.net/pub/mozilla.org/metrics/14.0.1-funnelcake14/win32/en-US/Firefox%20Setup%2014.0.1.exe "(Unauthenticated)10.240.12.76" NONE/- - BLOCK_WBRS_11-DefaultGroup-AD_Authentication-NONE-NONE-NONE-NONE -

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