Random Problems with Zen Micro? Try a diff. USB cable

I know people have mentioned this in other posts, but I thought I would reiterate it here. Many people seem to be complaining that their player is not recognized, or only sometimes recognized, or recognized by Windows (as a USB device) but not by their Creative software, or songs won't transfer, etc. Well, I had some similar problems which ALL went away when I started using a different USB cable - the one that shipped with the Micro just doesn't seem to work consistently.
So, if you are having problems with your player that you can't seem to solve any other way, you may want to try a different USB cable. It worked for me.
Hope this helps - I am (now) loving my new Micro!

I tried a different USB cable also, I thought that it would help, but I still got the same problems. I can almost guarantee that although you think you may have solved your issues, they WILL come back.
I've also been experiencing the "Player Not Connected" problem with my Zen Micro.
I've also had the problem where the Zen Micro just freezes in the "Docked" screen even after it has been disconnected from the PC
I've noticed that these are common problems with Zen Micros with the new firmware (.0.03)
My old Zen Micro with the old, original firmware did NOT have this connectivity problem
Creative should investigate these issues associated with this new firmware, or maybe even making the old firmware available for download to see if this really is the source of all these problems.

Similar Messages

Problems with zen micro

Since getting my zen micro and transferring music via media player, some albums have been sorting tracks into alphabetical order. I made sure before copying that all tracks were in the right order and were being sorted by track.
The Greenday album 'American Idiot' seems to go into alphabetical order very quickly. A few other albums have gone into alphabetical order a few days later. When i check the track details it always says 'Track #0'. Most albums are ok though. Should i try the creative software instead? I have the .02.05 (i think thats what its called) firmware. The battery also seems to be running out kinda quick. Less than 5 hours of whatever its meant to last for...

This doesn't exactly qualify as a problem with the Micro. It's more of bad ID3 tag info in the files from the sounds of things. As for t he MPEG Layer 3 Audio thing. That is just what an MP3 is. What was being referenced is the TAG info for the track. Open the file in Media Source and then use the EDIT TAG option or whatever it is labeled. ( I don't have it in front of me) You should see information for things like Artist, Album, and TRACK. IF the track item is empty or has a 0 in it then that is waht you will end up with for track info. You would need to edit each track for proper info at this point.

Strange problem with zen micro (I'm going mad!!

merry xmas!! I've bought a zen micro in seprember, flashed with .xx firmware; I always used it with windows 2000 with no problem, but... problems began when I've installed a pci card usb 2.0 on my pc; the card worked finely with everything but not with zen micro, that's to say that everytime I tried to import songs by media explorer, the program often wasn't able to import songs; so I've installed windows xp and flashed zen micro with 2.xx firmware (I've installed also service pack 2 and wmp0), but things have gone wrong!!! now everytime I connect zen micro to pc, xp asks the drivers, and it doesn't want neither the driver I've found on creative's cd, nor drivers downloaded from creative's site!! And it's not finished: now zen micro is without firmware and everytime I'm trying to flsh it, a dialogue box says that the player is not connect!!!
can anybody help me? otherwise I'll have to write to creative support for a substitution...
please help me!!!!!

Strange. Unfortunately MTP connection problems are very tricky to solve. It's hard to know whether the firmware upgrade was partially successful, and whether you are on v or v2 firmware. It sounds like v2 firmware, due to the connection problems with MTP.
The drivers for the v2 firmware are provided by Windows Media Player 0, and are located in the C:\WINDOWS\INF directory. You could try pointing there.
As the player has no firmware though you have to go into recovery mode, choose "reload firmware", then connect to the PC (see if it's detected) and run the firmware update again.
If this doesn't work try and find another PC, say a friend's, that meets the requirements of Win XP + SP/2 + WMP0, and see if you can update.
In terms of resolving the connection problem if it continues, have a look at this thread, particularly the reply by DM, which goes through some of the troubleshooting to solve MTP connection problems. Also look for the link "problems with connecting using MTP firmware" in the FAQ post.

Problem with Zen Micro TravelD

I had a 5GB?Zen Micro which started "skipping" when I used it with the TravelDock. I returned the TravelDock for a replacement. The Zen Micro worked fine for several months, then started "skipping" again. Finally, one day while using it in the TravelDock, it froze on re-building library and I was never able to revi've it. Note that I never had any "skipping" problem while using the Zen Micro with the headphones-only with the TravelDock. I bought a second 5GB ZenMicro a month ago. At first, all was fine when I used it in the TravelDock. The last few days, the "skipping" has started again. As with my first Zen Micro, I have no problem with any track when I use the headphones. The skipping while in the TravelDock is not always on the same track, and again, those tracks play fine when I use the Zen Micro with the headphones. Has anyone else had this problem Any ideas Thanks for any help!

I've had the same problem since I got the thing, except that it's SPORADIC. Nine times out of ten I can't connect. I've tried other cables, other PC's without bettering the odds.
Most of the time:
() Plug in the Micro.
(2) Hear the USB connection "bong" sound.
(3) "MTP Media Player" window opens. "What do you want Windows to do?"
Take your choice
* Synchonize Media Files to this device using Windows Media Player
* Take no action
(4) It doesn't matter. If I select "media player" it can't find the device. If I select "no action" and then click on "My computer" the flashlight searches, but it can't find it either.
(5) Note the Micro says "Docked" with solid arrows. It looks connected to me.
(6) Unplug the Micro.
(7) The Micro still says "Docked" and now I have to remove the batteries to use it.
I tried e-mail help from creative. They had me try "clean up," they had me try un-installing and re-installing the PC software. None of it made any difference. Finally they suggested reverting back to the old non MTP software. At that point I gave up on them because I had the same problem before I upgraded.
I tried calling creative. They had my try "clean up" which of course did nothing. Finally they said I should exchange the unit. I'm not convinced that would help, and I don't want to be without it for 0-5 days.
Scanning this forum today I see two more suggestions. Let the battery run down a bit before syncing. Don't let the USB root hub turn off the power. I'll try, but I don't have much hope.

Problems with zen micro software

hey...i just bought a 5 mb zen micro today, and everything is perfect other than the fact that when i try to access the "Creative Zen Micro Media Explorer" the 'welcome' screen for that problem notifies me that my device cannot be detected, even though it is and i had just finished transfering music to it. i have a brand new $400 toshiba laptop...so i seriously doubt its anything with system limitations, my system goes beyond that recommended for the player...
I was wondering if anyone else has had this same problem...it can't even be resolved by removing the player from the usb port and re-connecting. any info will be greatly appreciated. thanks.

I transferred music to it using Creative MediaSource Organizer. The icon shows in the task bar when connected my laptop, as I have to right click the device manager to unplug it from the usb port. Everything is great with the player, other than the fact that that one piece of software isn't recognizing its connection.
Firmware version .27.02, I think...if I'm looking at the right thing.
Thanks a lot. I'll try updating software, to see if that works.

Problem with Zen Micro recogniti

I have the installation CD and installed it accordingly. I went to the device manager, and Creative Zen Micro still has the yellow "?" by it as an unrecongized device. Can anyone help me please?
MiguelMessage Edited by Zero269 on 02-09-2006 07:40 PM

flame wrote:Wow, thanks for that I'll give that large files one a go definietly. May help the speed
It won't do anything for speed, but don't let that stop you. Keeping up to date is always a good idea. (If you ever try to copy a +gig file through explorer, you'll be happy you got this.)
If you want speed improvements, and you use DRM content, get the DRM fix. Note that it just corrects the problem on your PC, in order to speed up your device you'll have to format it to get rid of the old multiple root licenses.

Problem with Zen Micro

I am having a problem with my ZEN Micro. Whenever I plug it in the computer it locks up. I have tried the disk cleanup. I have formated the device. I have removed the firmware. If it isn't pluged it, it will startup to the recovery menu, but as soon as I plug it into the computer it locks up. I can't reload the firmware. Can someone please help?Matt

What's an extended period of time? I was going to plug it in and have it sync at night and unplug it when I woke up about 8 hours later. Is this not a good idea?
Unfortunately, I'm syncing with WMP0, and it slows down my aged computer significantly, so *please* tell me that having my micro connected to my computer for that time isn't going to hurt the micro.

Problem with Zen Micro Media Explor

I got my Zen Micro the other day, and installed the software, but when i try to load the Zen Micro Media Explorer my computer goes to a blue screen and then restarts. I reinstalled the software but still have the same problem. Please help me!

Try downloading the latest version to see if that has the same problem.
Also turn off automatic restart so you can see what file is giving you the error, if there is a file.

Same headphone problem with Zen Micro Pho

I had 2 Zen Micros before. They both had the headphone where you can't hear anything unless you move it in the right position. My second Micro took a while to break and I cashed in my rebate at Best Buy.
I got the new Micro Photo since they ran out of regular ones. Do you think I should get the rebate? Does the Micro Photo have headphone jack problems too?

Snoweagle wrote:
So far mine doesn't and i've not heard news that the ZMP is suffering the same headphone jack issue as the Micro.
Yep, there has been no known headphone jack problem involving the MicroPhoto on this forum, and this should be compared to new threads every week concerning the original Micro as well as the old 00-pages discussion thread. More people have supposedly bought the original and it has existed for a longer time, but the ZMP has been out for over 6 months in the US and fo quite a while in Europe, well beyond the time it takes for many Micro users to discover this problem (my first broke after two days...). Considering this, I'll presume it has been fixed with the ZMP.

Headphone jack problem with Zen Micro

Hi.
I bought my zen micro on April 4 and everything was fine until a few weeks ago
when I got the headphone jack problem. When I touch the plug that is connected
with the player, it makes a weird noise and the volume decreases and goes back to normal
and it keeps doing it.
Can I get a/s for no charge since it's a yr hardware warranty?
P.S.) I can see there are some ppl who are getting upset by this same problem here.
Message Edited by locomocoto on 08-9-2005 2:57 AM

locomocoto,
If the store can't assist you, contact our Customer Support to see what they can do:
Americas Customer Support
European Customer Support
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Cat

Problem with Zen Micro Accessor

<IMG height=627 src="http://img.photobucket.com/albums/v652/Nick222/DSC0352.jpg" width=560> <IMG height=626 src="http://img.photobucket.com/albums/v652/Nick222/DSC0358.jpg" width=635>
Has anyone else had problems with the Zen Micros headphones or belt clip? A week or 2 ago my belt clip broke on the part that holds the spring. Yesterday (-24-05) the right headphone cover came off with the cords exposed. and the Part of the belt clip that held the spring in broke. A friend of mine who also has a Zen Micro the belt clip broke for him too. Has this happened to anyone else? If so how did you get it fixed?

What most people do is clip their belt clip on with the micro hanging outside. Me on the other hand i put the micro in my pocket of my shorts
or pants and keep the micro inside of the pocket with the belt clip hooked onto the lining of my pocket. That way my micro is safer and the belt
clip is very hard to break off

Big Problem with Zen Micro - won't be detec

Hello people,
I got a big problem now with my Zen Micro 5GB. Since Saturday I have having my new PC, Fujitsu Scaleo
Intel Pentium D 2,8 GHz dual Processor
024MB Ram
PCI-e mainboard
Ati x700se Video Card
Windows XP with SP2 and several updates were already installed
Windows Media Player 0
Now, the problem is, I can't really use it on my PC. A few weeks ago I had the very old firmware. But then I thought I update it (why? I don't know...)I Updated to the version ..0 from Jul 05. It worked anyway...
So I plugged in the MP3 player to my new pc but it was not really detected or it did not want to work. When it was plugged in, I couldnt open any program. Even if it was Media Source or Opera or winamp... They did not appear. But they were "open" as they appeared in the task manager. So I couldnt use Media Source. So I tried with Zen Media Explorer, all buttons there were clickable but when I clicked on one butteon (like organize music...) it didnt react...
so I thought: "ok with this firmware, it wont work" So I updated the firmware to 2.2.02 Plays for sure. Neither with the new Media Source on your site nor with Zen Media Explorer (I installed the Update)it does not work. The plays for sure plugin for Media Source wasnt as well helpful. I can drag and drop files on my mp3 player, OK this is one way, but still when it is plugged in, I cant use any other program, as I cant open them.
I dont want to use the drag and drop way as I then have to download a program for editing mp3 tags and I cant as well make playlists...With Media Source it was so easy... I want to use Media Source and I want my PC react even if my Zen Micro is plugged in...
So what to do? I thought about installing the very old firmware what I had before I updated to ..0 but where can I download it's
I hope you can help me
Regards
eXMessage Edited by expredator on 0--2006 08:58 PM

MediaSource with the PFS plugin should work, if the player is being detected properly.
Presumably it isn't, so you need to verify this by looking in Device Manager when the player is connected.

Problems with Zen MIcro not turning on or

I have a problem with my Zen Micro not turning on or off. The only way to turn it on is to plug it into the power or USB cable :-(
I have done a quick search and the posts that I have found on this topic suggest that I will need to send it back to Creative! Anyone found a "magic" solution for this problem other than sending it back?
I have done a firmware upgrade just in case that would solve the problem but unfortunately it did not.
What with this problem and the earlier problems I had with battery life I am thinking of sending the thing back and going for a different Creative player. The Zen Sleek seems to have a good range of features ... anyone had any good or bad experiences with the Sleek?
Any comments appreciated.

well..unfortunatly i have had this same problem. i made a topic about it and some of u may have read it..i can't seem to find it now. but i have found the resolution to this problem..send it back! i baught my from circuit city..i just got home from there..very nice guy helped me out at the customer service counter. grabbed my receipt,all the contents it origionally included and the box and headed to circuit city. i did exchange the zen micro for another zen micro. we both converstaed with eahochter about how i have heard other ppl complain about this problem. creative needs to do there homework. hopefully it won't happen to me again.

Problem With Zen Micro 5

Hi,
I have Creative Zen Micro 5 GB,The problem is, Whenever i starts player it structs?at wel come screen,?i tried scan disk but it taking lot of times,and also samething with formating,During format and scandisk i heard some noise sombody help me regarding this issue.
Thanks?

Hi there,
I'm having the exact same problem. The beeping noise goes on for about 0-20 seconds, right? When it stops, everything freezes, correct? And also, it freezes on the home screen. When taking ou tthe battery for fi've seconds, and then put it back in while holding the power button on, it will bring you to the recovery screen, which will continue to freeze from there, no matter which of the 4 options you choose, right? I also smell a kind of acidic smell if you take out the battery and smell the mp3 player.
So, I'm also having the same problem. How long have you had your 5 GB Micro player? I've had mine for about .5 years. This makes me uneligible for me to recieve email support.
If anyone know how to solve this problem, please respond.
PS, I'm also having problems with the headphone jack. If you push the input jack to far in, the music either stops coming through the headphones, or you can only hear it through a single channel.

Battery Problem with Zen Micro

Hi
I decided to buy my girlfriend a Zen Micro for Christmas based on me owning a Zen Xtra 30GB and having only good things to say about it. Unfortunately from the off my girlfriend complained that the battery was only lasting a few days with about an hours use a day. At first I thought she was leaving it on and wearing down the battery. After a while I decided to do a few tests:
. I left it on continually to see how long the battery lasted. It lasted around 2 hours, which is about right.
2. I fully charged it and left it a for a few days without using it. I then tried to switch it back on and to my surprise it wouldn't, it had been draining battery power despite the fact it wasn't in use!
I have also noticed that the action of turning the player on and off seems to drain alot of power from it.
I've calculated the battery lasts for around 4 hours but recently my girlfriend fully charged it listened to it for an hour then switched it off. When she switched it back on the battery indicator was on one bar!
I don't buy the fact that this is normal and I consider the product to be defecti've.
It is worth noting that I do have a separate mains adapter which plugs into the USB port of the player. Something that I think after reading through many posts on here could be the problem, why does in not have a separate mains port like the Zen Xtra? I have stock firmware.
Lastly I wanted to add that the reasons I am able to see this product is flawed is because I am able to compare it to my Zen Xtra which I can leave off for about a month (not tried longer) and it still retains its original battery power. And I can use it for about 2 hours a day for a week until I need to recharge it. I understand that there is a difference in battery power max duration but this is only by 2 hours so does not explain why the Zen Micro is only lasting for 4 hours or less.
I have since submited an email to Creative, so hopefully they will replace the item.
Message Edited by ChrisTsamados on 05-8-2005 04:04 AM

4 hours in definately not fine and your kidding yourself if you think it is. This MP3 player has been sold with a specification that the battery will play continously for 2 hours. Allowing for the power drain that may occur switching it on and off a few times this should mean it should atl east last 8 hours.
My Zen Xtra has a 4 hour battery life and it lasts probably very close to that mark, even with turning it on and off multiple times and also moving playlists around and with EQ enabled.
To me the most logical eplanation is that the Micro is severely draining power even when switched off.
With regards the USB I picked up on a point someone else raised but looking back maybe it is all down to the battery drain problem.Message Edited by ChrisTsamados on 05-8-2005 2:29 PM

Random Problems with Zen Micro? Try a diff. USB cable

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