Random shut down, time and date revert to 2000
I know a number of people have posted about time and date going back, but my computer is shutting down on its own or shuts down instead of sleep mode. When I restart the time always goes back to 2000. The computer is a little over a year old and the battery is not low or out.
Ok so i have a Macbook. It shut off. So i was like ok ill just log back on no worries. Then its time got set to (JANUARY 1 2000) i am an admin on my computer but when i go to date and time i cannot change the date and time? i can click the golden lock pad in the bottom right corner but when its unlocked i am still unable to change the date and time ANYONE PLEASE!! HELP ME !!
Similar Messages
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My iPad randomly shuts down apps and Safari...any fixes for this?
Basic troubleshooting steps might help. If you are using the iPad 1, low memory issues may be causing the app and Safari to crash.
Quit all apps completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Definitely do this - Go to Settings>Safari>Clear History, Cookies and Data. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. -
Since I installed Mountain Lion, my iMac has shut down after 15-20 minutes. I have adjusted screen saver, shut down time, and sleep after. Nothing seems to help, any ideas?
As old as your iMac is, have you cleaned out the dust? Dust buildup can lead to over heating issues. Remove any and all things plugged into it including the power cord, Remove the RAM access grille. Vacuum all openings starting with the RAM access area (air intake). Vacuum all ports and plugs, DVD slot and the opening across the top of the rear of the body. Blow compressed air through all your openings and vacuum again to remove any dust you loosend. Reinstall the RAM grille. Plug in the keyboard and mouse if not blue tooth. Insert power cord...
You are now in a perfect position to do a
SMC RESET
http://support.apple.com/kb/HT3964
Shut down the computer.
Unplug the computer's power cord and ALL peripherals.
Wait 15 seconds.
Attach the computers power cable.
Wait another 5 seconds and press the power button to turn on the computer.
It is the 5 second timing that initiates the reset.
Here is a link to a Widget to monitor your temps and other operations:
http://islayer.com/apps/istatpro/ -
Random shut down issues and more, apple recieved puter today, on hold
Ok so i have all the signs of a bad logic board or messed up puter. Mooing, random shut downs, dies during screen saver, and dies when lid is closed. I sent unit in yesterday, they got it today. Website sai on hold for infomation. So I gave them a call. They said they reseated the ram and its working and what else was wrong. I told then the mac genius did this twice and did all the other reset, then i got it home and it died again. There gonna start running more tests on it, i told her to tell the tech of the terminal thing to do to cause shut downs. ANd i told her of this post. She was extreamly nice to me and said there going to take care of me. they have had it for one afternoon, so i cant yell yet. I did ask that they replace the unit and send me a new one, she said they will run a more tests and go from there. I pointed her towards this forum as im sure many of you have and she said there going to and have been checking it out. So I guess there ontop of the issue. My bigest fear was getting the unit back andhaveing same problems. But hey thats what customer service is for so ill give applecare there fair chance first. Ill keep ya updated.
here another scientist.
Firmware is reversible by reflashing it ... it just
need another set of istruction in binary package.
My ISSUE is related ONLY with firmware,
mathematically.
Actually that's only partially true. It's only reversible by reflashing if someone has released the "reflash" package, which Apple has not. And so long as the changes it made allow a rollback of sorts. Many firmware updates will very clearly state that they can not be removed or undone. So... in your case, the previous poster was correct... it is impossible, through software to reflash your MacBook firmware
Go ahead and try to even reload the firmware, your MacBook knows it is already updated and will not allow the firmware to be reflashed.
Please, put your energy towards some other project, the SMC Firmware update, no matter how "coincidental" the timing of your RSD was, is not the root cause of the RSD.
BTW - I will echo the same comments about your experience with the so called Apple Genius, he's a tool
Call Apple or go to the Store and speak with someone else, in fact ask the Apple Genius if he is familar with the MacBook Random Shutdown. If he is not, ask to speak with one that is. The Apple Genius I spoke with was indeed familar with the problem and was simply great in processing my repair. Every instance so far has been related to a hardware problem.
Good luck
Greg -
Sony Xperia Z1 Compact Randomly Shut Down and Is completely Unresponsive
HELP!
My phone has just randomly shut down. And is completely unresponsive.
I have put it on charge for a good 3/4 hours and the red light is not coming on, nothing happens when I try to turn on the phone either!!
PLEASE HELP METry performing a system repair as this will often fix issues - This will factory reset your phone
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP
If that fails then you need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman -
Random shut down repair results
As apparently many of you have been, I am in the beginning stages of the random shut downs. My first random shut down occurred a little over a month ago during a rather long session. Everything came back up and I figured it was a freak happening at the time. However, in the past few days, each time I start the computer after it has been sitting cold for a while, it shuts down several times during or shortly after bootup. The problem seems to be getting worse.
Frankly, I don't know what to do about it; should I wait, ask for a specific repair, etc...? Therefore, if you have had this problem and sent it in for repair, could you please just give a quick summary of what they repaired and how the results have been, such as how long it worked after repairs are done? This will give me and others some idea of what the best option is at this point.
In all honesty, I wish I could unbuy this Macbook at this point, since from what I hear, this is a terminal illness for the computer that affects a significant percentage.
However, since I doubt I can so easily get rid of this computer and afford to buy myself a more reliable PC, who wants to plan a road trip to Cupertino and pitch a fit?I bought my Macbook May 22 and started having the random shut-downs in early July. I immediately called Applecare after it happened a few times in a row and went through the process of disconnecting it from the power source, taking out the battery, putting it back in, replugging the power source, turning it on, pressing appleoption+pr and holding it for a bit, and having it turn on. It seemed to work -- for a day. So I called back about it and they offered to send a box out, but since I didn't want to be away from my computer I figured I'd just take it to an apple store near me. So I did that the next day.
I met with a genius and he checked out the computer, it had been on for half an hour without turning off and he was wary about it as if I was lying because he had never heard of this problem before. It never turned off during my appointment, so he decided to take another customer but run diagnostics on mine while he was helping out this other guy. While running diagnostics, he restarted the computer and instead of the regular gray apple start up screen, it remained gray and multicolored vertical lines started slowly appearing on the screen. The genius started to look stressed and fiddled around with the computer without it facing me so I'm not sure what he did, but the screen had shut off and woudn't turn back on, and didn't connect to another screen he tried to hook it up to. He took my computer to send out for repairs, and two weeks later on apple's repair status site, it still said "on hold for a part."
So I called applecare, was on hold for 30 minutes, and finally got a really nice girl explaining that the part had come in four days before and that my computer should be shipped out shortly. Two days after that I checked the site and it said that it was shipped out already. I received my computer and the form said that a few things were replaced but they were all letters and numbers so I wasn't quite sure what exactly was replaced. I do know they replaced the area around the touchpad because I had mentioned how I wasn't a fan of the discoloration problem. It was new and bright white and I was happy about it (it has since started to discolor again).
The day after I got it back I restarted the computer and the multicolored vertical lines appeared and I of course freaked out because that's exactly the reason why it was away from me for about two and a half weeks. So I called Applecare and the guy got me to change the resolution set up a couple of times and said that it was a resolution problem. I didn't think about it anymore afterwards, I was too happy to have my computer back up and running.
So a week and a half ago its started to randomly shut down again, and while it isn't as frequent as it first was (many times a day to just once in a while), it is still a problem, obviously. I'm glad to have come on here and found that I'm not the only one with this problem.
Sorry about the long post but I wanted to share my experience with Applecare and the repairs. -
What is the normal range of shutting down a MBA 2012, mine seams not right
Just did a test on shut down time and start time,
MBA 2012 ML OS
Shut down time: 23 sec, shutting down with no app running,
Start time: 12 sec,
does this means something wrong with my MBA? -
Ibook G4 shuts down unexpectedly and resets time and date
More and more frequently my iBook will shut down completely unexpectedly when not plugged in. This happens regardless of how much battery life it has or it claims to have (80%, 40%, 20%, 12%). It will not start up again from battery only. When I plug the computer and restart it, it has reset time and date to Wed March 31 1969, 19.31 pm. It alerts me that the time is set to before 2001 and this may lead applications to behave erratically.
Is this normal? Why is this happening?
I have a few months left of my APP, but that doesn't cover battery related problems, right?Hi astaver and welcome to Apple Discussions.
If you are still using the original battery from a nearly 3 yrs old iBook then it is almost certain that the battery has reached the end of its useful life. The symptoms you describe more or less confirm this.
To check on battery health go to the Apple Menu>About this Mac>More Info>Power>Battery and copy/paste the info into a reply.
You can also download and install Coconut Battery which gives a GUI to the same info.
You are right in assuming that Applecare doesn't cover you for a dead battery of this age but you might like to see if you qualify under the iBook & PowerBook G4 - Battery Exchange Program.
Good luck,
Adrian -
Time and date settings change when phone is powered down (not shut off)..
I recently installed the iOS 8 update and immediately noticed that the time and date settings would change when I powered down my iPhone. I did not turn off my phone, only clicked the button to power down or save power. I have tried all the fixes, suggestions, etc., but I am still having issues. In the power down state, I am able to receive phone calls or texts but when I go into my phone, the time and date will be off. It stops from the moment I click the button to power down the phone. Please don't get this confused with turning off the phone completely. This happens when I click the button for power down or power save, however it is described.
So, how do I fix it? Is the app/software for the clock the problem? Is the battery distribution the problem? For some reason, in power down mode, the clock is not receiving constant power in order to keep accurate time. It stops the moment I click the button. Any suggestions? fixes, etc. I could try. Apple support techs were absolutely no help what-so-ever.This sounds exactly like what is going on with my phone, http://www.idownloadblog.com/2012/10/19/iphone-5-date-time-glitch/
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Black screen and random shut down
When on battery power my ibook G4 will randomly do one of two things: the display will go almost completely black, or it randomly "shuts down" (although I can still hear the fan) and will not turn back on. For the frist problem closing the lid and putting it to sleep are sufficient to fix it. For the second I either have to hold down the power key in which case it acts like it shuts down, or I have to remove the battery. Both problems happen while on battery power and has happened while running a lot of programs and only a few. I brought it into a an Apple store a couple months ago and the genius reset PMU and reinstalled the operating system as well I think. It worked for a while but has now begun acting up again. Any ideas? Thanks.
Ok so, unfortunately I have no answer (and this is my 3rd try posting this because my g4 kept shutting down) Anyway for about the last week my ibook g4 has been shutting down for no reason. Even w/a full charge. The only way I can get it to restart is to plug it in. I'm also getting a weird error message sometime when it restarts that says "your date/time is set to a date before 2001 so some applications may behave erratically" or something. However, the time and date are set to the current date and time. Also,sometimes when it restarts there is an outgoing e-mail that pops up saying this has not been sent. However it has been sent, according to the sent box and the recipients.
yuk, I hate problems, I don't want problems. -
Since installing OSX 10, my iMac randomly shuts down and restarts. I can not determine why this is happening. Any ideas?
1. This is a comment on what you should and should not do to protect yourself from malicious software ("malware") that circulates on the Internet. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandboxing security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you always stay within a safe harbor of computing practices. How do you know what is safe?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is unsafe.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are outside the safe harbor, though not all are necessarily harmful.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe. For instance, if a web page warns you that Flash is out of date, do not follow an offered link to an update. Go to the Adobe website to download it, if you need it at all.
Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
"FREE WI-FI !!!" networks in public places are unsafe unless you can verify that the network is not a trap (which you probably can't.) Even then, do not download any software or transmit any private information while connected to such a network, regardless of where it seems to come from or go to.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. Most of the real danger comes from highly targeted "zero-day" attacks that are not yet recognized.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
Anti-virus software may be able to tell you which particular trojan it is, but do you care? In practice, there's seldom a reason to use the software unless an institutional policy requires it.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither should you assume that you will always be safe from exploitation, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
Mid 2010 15" Macbook Pro Random Shut down and Restart
I know this questions have more than likely come up a few times. But I have a mid 2010 15" Macbook pro that, for the last year, has randomly shut-down and restated displaying an error message each time. I have had this computer into three different computer repair shops over the last few months, two of which were apple certified, and have had a range of reasons provided for the issue. Anything from Motherboard to hard drive to virus. I have replaced the hard drive, did a complete reformat three times, and downgraded my OSX. But I still have the same issue. I recently came across some support tickets referring to an issue with this model of Mac, something to do with the graphics card. I downloaded a program that was supposed to be a work around, but am still having shutdown issues. I also heard that apple did a free replacement of the motherboard on these machines within 3 yeas of purchase. Obviously I am past that point, but I was hoping that there would be some other suggestions. I have ran an etrecheck on my machine and have attached it below. Can anyone provided any ideas of how I can fix this without having to buy a new motherboard?
Thanks for the help...
Cheers,
EtreCheck version: 2.1.8 (121)
Report generated April 1, 2015 at 11:29:41 AM NDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 507
Video Information: ℹ️
Intel HD Graphics - VRAM: 288 MB
Color LCD 1440 x 900
NVIDIA GeForce GT 330M - VRAM: 256 MB
System Software: ℹ️
OS X 10.9.5 (13F1066) - Time since boot: 0:38:12
Disk Information: ℹ️
Crucial_CT512MX100SSD1 disk0 : (512.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macbook Pro (disk0s2) / : 511.25 GB (400.62 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS23N
USB Information: ℹ️
Seagate Wireless 1 TB
SEAGATE WIR (disk1s1) /Volumes/SEAGATE WIR : 1.00 TB (15.21 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Apple Inc. iPad
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
[running] com.hp.productresearch.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.prosofteng.DriveGenius.locum.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[running] com.memeo.Memeod.plist [Click for support]
[running] com.prosofteng.DGMonitor.plist [Click for support]
User Login Items: ℹ️
gfxCardStatus Application (/Applications/gfxCardStatus.app)
iTunesHelper UNKNOWN Hidden (missing value)
Dropbox Application (/Applications/Dropbox.app)
GoFlex Home Agent Application (/Applications/GoFlex Home Desktop Applications/GoFlex Home Agent.app)
MemeoAgent Application (/Applications/Memeo Backup/Memeo Backup.app/Contents/Agents/MemeoAgent.app)
Caffeine Application (/Applications/Caffeine.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
Growl [Click for support]
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macbook Pro: Disk size: 511.25 GB Disk used: 110.63 GB
Destinations:
Time Machine Backups [Local]
Total size: 999.83 GB
Total number of backups: 19
Oldest backup: 2014-04-28 18:55:47 +0000
Last backup: 2015-03-30 15:07:42 +0000
Size of backup disk: Adequate
Backup size 999.83 GB > (Disk used 110.63 GB X 3)
Top Processes by CPU: ℹ️
25% iTunes
9% Image Capture Extension
9% WindowServer
7% HP Product Research
7% HP Device Monitor
Top Processes by Memory: ℹ️
335 MB iTunes
232 MB com.apple.WebKit.WebContent
180 MB SophosScanD
172 MB InterCheck
163 MB Finder
Virtual Memory Information: ℹ️
2.28 GB Free RAM
2.98 GB Active RAM
2.24 GB Inactive RAM
1.09 GB Wired RAM
666 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Apr 1, 2015, 11:14:05 AM /Users/[redacted]/Library/Logs/DiagnosticReports/NeatScannersICDriver_2015-04-0 1-111405_[redacted].crash
Apr 1, 2015, 10:51:09 AM /Library/Logs/DiagnosticReports/Kernel_2015-04-01-105109_[redacted].panic [Click for details]
Apr 1, 2015, 10:51:00 AM Self test - passed
Mar 31, 2015, 10:57:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225745_[redacted].panic [Click for details]
Mar 31, 2015, 10:56:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225645_[redacted].panic [Click for details]
Mar 31, 2015, 02:05:12 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-140512_[redacted].panic [Click for details]
Mar 30, 2015, 09:58:02 AM /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095802_[redacted].crash
Mar 30, 2015, 09:57:20 AM /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095720_[redacted].crash
Mar 30, 2015, 09:52:27 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-30-095227_[redacted].panic [Click for details]
Mar 29, 2015, 10:50:36 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-225036_[redacted].panic [Click for details]
Mar 29, 2015, 10:48:28 PM /Users/[redacted]/Library/Logs/DiagnosticReports/system_profiler_2015-03-29-224 828_[redacted].crash
Mar 29, 2015, 10:48:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-224827_[redacted].crash
Mar 29, 2015, 10:43:01 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-03-29-224301_[reda cted].crash
Mar 29, 2015, 10:42:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ReportCrash_2015-03-29-224245_ [redacted].crash
Mar 29, 2015, 10:40:12 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-224012_[redacted].crash
Mar 29, 2015, 10:40:12 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224012_[redacted].crash
Mar 29, 2015, 10:40:04 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224004_[redacted].crash
Mar 29, 2015, 10:39:51 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223951_[redacted].crash
Mar 29, 2015, 10:39:43 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-223943_[redacted].crash
Mar 29, 2015, 10:39:33 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223933_[redacted].crash
Mar 29, 2015, 10:38:08 PM /Library/Logs/DiagnosticReports/mdworker_2015-03-29-223808_[redacted].crash
Mar 29, 2015, 10:35:40 PM /Library/Logs/DiagnosticReports/SophosAutoUpdate_2015-03-29-223540_[redacted].c rash
Mar 29, 2015, 09:39:20 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-213920_[redacted].panic [Click for details]
Mar 29, 2015, 09:02:38 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-210238_[redacted].panic [Click for details]
Mar 29, 2015, 08:57:35 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-205735_[redacted].panic [Click for details]
Mar 27, 2015, 12:50:20 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-27-005020_[redacted].panic [Click for details]
Mar 24, 2015, 09:13:40 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-24-091340_[redacted].panic [Click for details]
Mar 23, 2015, 01:13:08 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-23-131308_[redacted].panic [Click for details]
Mar 23, 2015, 12:32:04 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-23-123204_[redacted].panic [Click for details]
Mar 22, 2015, 09:58:16 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-215816_[redacted].panic [Click for details]
Mar 22, 2015, 09:49:55 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214955_[redacted].panic [Click for details]
Mar 22, 2015, 09:48:48 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214848_[redacted].panic [Click for details]I know this questions have more than likely come up a few times. But I have a mid 2010 15" Macbook pro that, for the last year, has randomly shut-down and restated displaying an error message each time. I have had this computer into three different computer repair shops over the last few months, two of which were apple certified, and have had a range of reasons provided for the issue. Anything from Motherboard to hard drive to virus. I have replaced the hard drive, did a complete reformat three times, and downgraded my OSX. But I still have the same issue. I recently came across some support tickets referring to an issue with this model of Mac, something to do with the graphics card. I downloaded a program that was supposed to be a work around, but am still having shutdown issues. I also heard that apple did a free replacement of the motherboard on these machines within 3 yeas of purchase. Obviously I am past that point, but I was hoping that there would be some other suggestions. I have ran an etrecheck on my machine and have attached it below. Can anyone provided any ideas of how I can fix this without having to buy a new motherboard?
Thanks for the help...
Cheers,
EtreCheck version: 2.1.8 (121)
Report generated April 1, 2015 at 11:29:41 AM NDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 507
Video Information: ℹ️
Intel HD Graphics - VRAM: 288 MB
Color LCD 1440 x 900
NVIDIA GeForce GT 330M - VRAM: 256 MB
System Software: ℹ️
OS X 10.9.5 (13F1066) - Time since boot: 0:38:12
Disk Information: ℹ️
Crucial_CT512MX100SSD1 disk0 : (512.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macbook Pro (disk0s2) / : 511.25 GB (400.62 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS23N
USB Information: ℹ️
Seagate Wireless 1 TB
SEAGATE WIR (disk1s1) /Volumes/SEAGATE WIR : 1.00 TB (15.21 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Apple Inc. iPad
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
[running] com.hp.productresearch.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.prosofteng.DriveGenius.locum.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[running] com.memeo.Memeod.plist [Click for support]
[running] com.prosofteng.DGMonitor.plist [Click for support]
User Login Items: ℹ️
gfxCardStatus Application (/Applications/gfxCardStatus.app)
iTunesHelper UNKNOWN Hidden (missing value)
Dropbox Application (/Applications/Dropbox.app)
GoFlex Home Agent Application (/Applications/GoFlex Home Desktop Applications/GoFlex Home Agent.app)
MemeoAgent Application (/Applications/Memeo Backup/Memeo Backup.app/Contents/Agents/MemeoAgent.app)
Caffeine Application (/Applications/Caffeine.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
Growl [Click for support]
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macbook Pro: Disk size: 511.25 GB Disk used: 110.63 GB
Destinations:
Time Machine Backups [Local]
Total size: 999.83 GB
Total number of backups: 19
Oldest backup: 2014-04-28 18:55:47 +0000
Last backup: 2015-03-30 15:07:42 +0000
Size of backup disk: Adequate
Backup size 999.83 GB > (Disk used 110.63 GB X 3)
Top Processes by CPU: ℹ️
25% iTunes
9% Image Capture Extension
9% WindowServer
7% HP Product Research
7% HP Device Monitor
Top Processes by Memory: ℹ️
335 MB iTunes
232 MB com.apple.WebKit.WebContent
180 MB SophosScanD
172 MB InterCheck
163 MB Finder
Virtual Memory Information: ℹ️
2.28 GB Free RAM
2.98 GB Active RAM
2.24 GB Inactive RAM
1.09 GB Wired RAM
666 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Apr 1, 2015, 11:14:05 AM /Users/[redacted]/Library/Logs/DiagnosticReports/NeatScannersICDriver_2015-04-0 1-111405_[redacted].crash
Apr 1, 2015, 10:51:09 AM /Library/Logs/DiagnosticReports/Kernel_2015-04-01-105109_[redacted].panic [Click for details]
Apr 1, 2015, 10:51:00 AM Self test - passed
Mar 31, 2015, 10:57:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225745_[redacted].panic [Click for details]
Mar 31, 2015, 10:56:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225645_[redacted].panic [Click for details]
Mar 31, 2015, 02:05:12 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-140512_[redacted].panic [Click for details]
Mar 30, 2015, 09:58:02 AM /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095802_[redacted].crash
Mar 30, 2015, 09:57:20 AM /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095720_[redacted].crash
Mar 30, 2015, 09:52:27 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-30-095227_[redacted].panic [Click for details]
Mar 29, 2015, 10:50:36 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-225036_[redacted].panic [Click for details]
Mar 29, 2015, 10:48:28 PM /Users/[redacted]/Library/Logs/DiagnosticReports/system_profiler_2015-03-29-224 828_[redacted].crash
Mar 29, 2015, 10:48:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-224827_[redacted].crash
Mar 29, 2015, 10:43:01 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-03-29-224301_[reda cted].crash
Mar 29, 2015, 10:42:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ReportCrash_2015-03-29-224245_ [redacted].crash
Mar 29, 2015, 10:40:12 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-224012_[redacted].crash
Mar 29, 2015, 10:40:12 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224012_[redacted].crash
Mar 29, 2015, 10:40:04 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224004_[redacted].crash
Mar 29, 2015, 10:39:51 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223951_[redacted].crash
Mar 29, 2015, 10:39:43 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-223943_[redacted].crash
Mar 29, 2015, 10:39:33 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223933_[redacted].crash
Mar 29, 2015, 10:38:08 PM /Library/Logs/DiagnosticReports/mdworker_2015-03-29-223808_[redacted].crash
Mar 29, 2015, 10:35:40 PM /Library/Logs/DiagnosticReports/SophosAutoUpdate_2015-03-29-223540_[redacted].c rash
Mar 29, 2015, 09:39:20 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-213920_[redacted].panic [Click for details]
Mar 29, 2015, 09:02:38 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-210238_[redacted].panic [Click for details]
Mar 29, 2015, 08:57:35 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-205735_[redacted].panic [Click for details]
Mar 27, 2015, 12:50:20 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-27-005020_[redacted].panic [Click for details]
Mar 24, 2015, 09:13:40 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-24-091340_[redacted].panic [Click for details]
Mar 23, 2015, 01:13:08 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-23-131308_[redacted].panic [Click for details]
Mar 23, 2015, 12:32:04 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-23-123204_[redacted].panic [Click for details]
Mar 22, 2015, 09:58:16 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-215816_[redacted].panic [Click for details]
Mar 22, 2015, 09:49:55 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214955_[redacted].panic [Click for details]
Mar 22, 2015, 09:48:48 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214848_[redacted].panic [Click for details] -
Macbook Pro Randomly Shuts Down and Restarts
Hi There,
This issue appears to have occured for other people in different forms but there does not appear to have been a conclusive answer to the problem, so here's hoping someone here might be able to provide some further insight into the issue, and with some luck, a solution.
I have an early 2008 MacBook Pro running OS X 10.7.2 (plugged-in to power) that has started to randomly shut down and then restart itself (goes through all the start up screens; Apple logo etc.). It doesn't appear to be just a straight restart of the machine, but it shuts down, and then a couple of seconds later, reboots, as though it is two different actions...
The computer does this pretty randomly, and now quite often. It happens when applications are running, Safari for example, and when nothing is running and i just go to open Finder or use Spotlight.
I haven't had this issue in the past (some 3+ years of full time use now) and as far as i'm aware, nothing changed on the computer immediately prior to the issue occuring (no updates, installs etc.).
I've checked the systen log which, each time the issue occurs, returns the message 'Previous Shutdown Cause: -128'. I've sought reference as to what this refers to, but it would appear to be a mystery to the WWW.
I have tried the following solutions with no success:
- Proper restart and reboot of system;
- Repair permissions;
- Reset SMC;
- Reinstall OS X.
Any thoughts on what the problem is, what the '-128' refers to, or what more i can try to solve the issue?
Your help is much appreciated! Thanks.I know this is a really old thread, and everyone's probably already bought new computers now. However, I'm still using my 2010 MacBook Pro and have been experiencing this very frustrating issue. However, I think I just found a way to open a finder window that prevents the shut down. In Finder>Preferences>General, under "New Finder windows show", I had "All my files" selected (BAD?), which probably was the cause, because setting that to "Desktop" instead has prevented shut downs, for now. Just thought I should share this tip, in case anyone else suffers from this annoying issue. If anyone has a better tip or a real fix, please post a reply! There are still people, like myself, working on these older machines who would appreciate the info. THANKS!
-
My iPhone 4 randomly shut down and won't turn back on.
My iPhone randomly shut down whenever I got a phone call twice in maybe 5 minutes. Now it wont turn on no matter how many times I plug it in or use the home and lock button. Is there anything I can do? After the first time it just turned back on but now it won't.
I just had this happen. Hold the lock and home button down for ten seconds.
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My Macbook Pro just randomly shuts down and I have to plug it into power to be able to turn it back on. Anybody got any suggestions?
Troubleshooting: My computer won't turn on
Power or other problems related to unexpected system sleep, shutdown, lights or fans call for an SMC reset. Read all the steps.
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Resetting the SMC on portables with a battery you should not remove on your own
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
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