Random shutdown on 3 day old MacBook! Advice?

And here I was thinking these random shutdown problems I'd read about were cleared up! My 3 day-old MacBook just shut down without warning - screen went black and it was off. I've been using it this session on battery, but still had 79% battery left. The system has worked flawlessly until a few minutes ago, when I had to re-boot.
Any advice? I've done the search on these boards and see that a few things can cause it.
Thanks,
Rachel.

Yes, everything is updated - did that as soon as I took it out of the box on Monday afternoon. Nothing left to update!
Rachel

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2 day old MacBook Pro at 98% battery capacity

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So my question to you was, did "don't worry, enjoy" mean that in your experience, the initial few percentage points of battery capacity is blown off quickly, but the battery capacity will quickly stabilize to something that is still acceptable?
My battery on a full charge this morning (day 5 of ownership) lasted 3:50, with display at 50%, no use of the optical drive, Wifi on, bluetooth off, and running Mail, Safari, Firefox, iCal, Excel & Activity Monitor (to keep an eye on things). No work was done in Excel, Firefox or iCal, just Mail & Safari. So, I, too, am a bit concerned about being nowhere near 7 hours. Or 5 hours, for that matter. So, short battery life and losing 2.2% of capacity in 4 loadcycles and 5 days is concerning, and tempting to connect the dots.

4 day old Macbook 2.0 SR Freezing up during graphical use

Twice now in the last 5 days, my macbook has frozen up while running a graphically intensive program. First time, it was during a screensaver, second time was running some cheap 3D game. Both times I get a message saying a need to reboot. The message is in about 4-5 different languages. I ran memtest, and it passed. Here is how my error messages read:
Fri Nov 30 15:06:26 2007
panic(cpu 0 caller 0x001A7BED): Kernel trap at 0x0019a007, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x0000010c, CR3: 0x00d51000, CR4: 0x00000660
EAX: 0x0000010c, EBX: 0x00000100, ECX: 0x00000000, EDX: 0x0000010c
CR2: 0x0000010c, EBP: 0x1b277f08, ESI: 0x00000000, EDI: 0x031efb58
EFL: 0x00010202, EIP: 0x0019a007, CS: 0x00000008, DS: 0x1b270010
Error code: 0x00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x1b277d28 : 0x12b0e1 (0x4555b4 0x1b277d5c 0x133238 0x0)
0x1b277d78 : 0x1a7bed (0x45e568 0x19a007 0xe 0x45dd24)
0x1b277e58 : 0x19e517 (0x1b277e70 0x35615d0 0x1b277f08 0x19a007)
0x1b277e68 : 0x19a007 (0xe 0x48 0x1b270010 0x140010)
0x1b277f08 : 0x1225db (0x10c 0x1b277f74 0x13157e 0x0)
0x1b277f28 : 0x12e4f3 (0x100 0x2673f44 0x5356a0 0x26d94ec)
0x1b277f68 : 0x13bb21 (0x31efb58 0x1 0x19a0b3 0x30d9d80)
0x1b277f88 : 0x13d0c2 (0x31efb58 0x1b277fd4 0x136290 0x1b3d7000)
0x1b277fc8 : 0x19e2ec (0x0 0x0 0x1a10b5 0x30e0c20)
Backtrace terminated-invalid frame pointer 0
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9A3115a
Kernel version:
Darwin Kernel Version 9.0.0: Thu Oct 11 19:23:39 PDT 2007; root:xnu-1228~3/RELEASE_I386
System model name: MacBook3,1 (Mac-F22788C8)
And the second one...
Mon Dec 3 01:21:29 2007
panic(cpu 0 caller 0x001A7BED): Kernel trap at 0x0011fa0d, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000400, CR3: 0x01042000, CR4: 0x00000660
EAX: 0x00000400, EBX: 0x04ed5048, ECX: 0x00001000, EDX: 0x04f84b2c
CR2: 0x00000400, EBP: 0x2110fd48, ESI: 0x04f84b2c, EDI: 0x00010000
EFL: 0x00010006, EIP: 0x0011fa0d, CS: 0x00000008, DS: 0x02a90010
Error code: 0x00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x2110fb68 : 0x12b0e1 (0x4555b4 0x2110fb9c 0x133238 0x0)
0x2110fbb8 : 0x1a7bed (0x45e568 0x11fa0d 0xe 0x45dd24)
0x2110fc98 : 0x19e517 (0x2110fcb0 0x5350e0 0x2110fd48 0x11fa0d)
0x2110fca8 : 0x11fa0d (0xe 0x3460048 0x21100010 0x130010)
0x2110fd48 : 0x12049d (0x10000 0x4e88078 0x2110fdb8 0x120ba2)
0x2110fd98 : 0x120d73 (0x4f84b2c 0x2 0x1000 0x34642bc)
0x2110fdf8 : 0x127206 (0x4f84b2c 0x2 0x1000 0x0)
0x2110ff08 : 0x196afc (0x2110ff44 0x0 0x0 0x0)
0x2110ffc8 : 0x19eb34 (0x4a57f40 0x0 0x1a10b5 0x2a96208)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xb0010f38
BSD process name corresponding to current thread: Hollow Ground (
Mac OS version:
9A3115a
Kernel version:
Darwin Kernel Version 9.0.0: Thu Oct 11 19:23:39 PDT 2007; root:xnu-1228~3/RELEASE_I386
System model name: MacBook3,1 (Mac-F22788C8)
It looks like a kernel panic. Anyone? Thanks
Message was edited by: PimpsMac

If you open the "About This Mac" window from the Apple menu and click on the version of Mac OS X in the middle (if you have 10.5.1, it should say "Version 10.5.1"), the text will change to the build. Does this number continue to say "Build 9A3115a"? That beta was from about a year ago. The current version of Mac OS X is 10.5.1 and build 9B18. I would really suggest you call AppleCare Support and have them help you work this out. You shouldn't have to worry about exchanging your new MacBook, but AppleCare Support should be able to supply you with the correct install disks. Even if your install disks have the correct version of Mac OS X 10.5, they should be made aware directly that something like that is out there.
-Doug

Three day old Macbook pro, 15" 2.8 model...I am loving the switch from PC!

Hello everyone. I just wanted to post some of my likes and dislikes of the Macbook Pro 15" 2.8 GHZ model for those searching this forum for reviews.
The computer I have is completely up-to-date, with the latest 10.6.1 OS, with Logic Express to boot. So far I have found the computer very responsive for my uses and fast. When I first received the computer, I thought it had Snow Leopard already installed. It wasn't until last night (I purchased the computer on Saturday) that I realized that I still had 10.5.7 Leopard installed. After installing Snow Leopard I am pleased to say I noticed a considerable improvement with Logic Express. Before, the computer randomly had warning pop-ups while using the software. I was a bit annoyed and did contact Apple about potential bugs with Logic. Of course, after installing Snow Leopard everything is running great.
As for the 5400 RPM drive, for my uses, it is very fast and very responsive. I don't think I will be upgrading in the future because any audio recording I do is on an external 7200 RPM hard drive. If the prices for SSD come down considerably, I may choose to upgrade my hard drive then, but for the time being I am very, very happy.
I will say that I am not as impressed with i-photo as I thought I would be. I really enjoy the easy slideshow modes that it features, but I don't find the "face-recognition" that responsive. Maybe I am doing something wrong though. As I said earlier, I am new to Mac, and have only had the computer for three days now.
I got the Anti-glare screen model as well, and let me tell you, that is the best part of the viewing experience. I don't understand how some of you out there love the glare screens. Too much reflection for my tastes and less motion-sickness. The anti-glare screen is very professional looking in my opinion as well, and does not reflect the light from the keyboard at all. Also, if you are looking to extend your battery life to the largest potential possible, the anti-glare screen is still usable with the screen dimmed. I noticed with the glare screens, the glare became very apparent when dimmed, which left me with no choice but to keep it at near-full brightness.
Fit and finish of the machine is amazing. Much better than my previous HP Pavilion DV6000!
I also bought a clear Speck hard-shell cover for the Macbook Pro too. I want to baby this computer and keep it in good shape. If I had to rate the Speck shell, I'd give it a 9-out-of-10. It works great, but allows some dust to come through, hence the 9 rating.
This laptop is also GREAT to use outdoors, in sunny conditions! I am guessing that is due to the anti-glare screen, and the highly bright, LED LCD display. I love it, and while that is cool, why use your laptop outdoors?
Anyways, so far, I am very happy with my Mac purchase. I felt obligated to write this because when I used to search these forums for advise, most of what I came across were horror stories and complaints, which really skewed and worried me. I want potential buyers to see some positives too.
PS: I have been trying to push my computer to get the dreaded beach-balling phenomenon that some users describe. I have had the beach-ball pop up, spinning in it's hyper color glory, but it lasts for the most a few seconds, and pops up when I load up a bunch of apps at once (like 6).
Have fun and be safe!
-Bud

Thanks !
Great comments Bud! Glad you got a kick out of my handle. ;o) I thought is was a fitting title considering how many Macintoshes I have around here! ;o)
I am sure that you will probably encounter some "issues" with using you new MBP, but I am pretty sure it will be related to "unlearning" the Windows way of doing things! lol!
I always tell people that the best part about a Mac is OSX! 10.6 is proving to be an EXCELLENT step forward in this great OS' long history! Being kind of a techy, I know how much "under the hood" improvements this new version has going on. Many of these improvements will benefit you as a musician as you start using your machine for music related purposes. Just wait until we start seeing more support for 64 bit! :o)
As for the screen debate... Yeah, I can't understand the appeal of the "GLOSSY" screen either. I guess when you don't consider these things as a TOOL, you are more concerned with the BLING factor than you are with accuracy and useability of the device itself.
I have read a lot of very flippant remarks on here and elsewhere aimed at those complaining about the previous lack of the Matte screen option. Some saying that the percentage of users who would want that version was in the single digits. Guess they didn't see all those POLLS on photography web sites, where the percentage of those preferring a MATTE screen was in the 90+ percent range. ;o)
I would remind those "consumers", that it was "Media Professionals" that kept Apple in business during the "dark" days when everyone was predicting the demise of the Mac and Apple as a company. It was nice to see Apple finally give a nod to these "Professionals" by finally offering the Matte screen option we NEED again on their "PRO" line of laptops.
Just checked my order and see that it is PREPARED FOR SHIPMENT! :o)
My only worry is the possibility of a STUCK PIXEL. I have never had a problem with this before, but it is always something I worry about every time I buy a new machine with an LCD screen. I am hoping that the MATTE screens get a better QC going over than the Glossy models do.
Thanks again for posting your thoughts! It is always rewarding to read the impressions of a recent convert!
Cheers. :o)

My new 1 day old MacBook Pro keeps crashing and freezing, why is this?

I bought this yesterday. It has now started turning off, freezing on various pages, having glitches in the screen. looks like programming type appears on the screen at random times. What is wrong?

Return the machine and get a new unit. You have 14 days from date of purchase to exchange the machine or get a full refund. You obviously got a lemon - exchange it for a new machine.
Good luck,
Clinton
MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display

The Kernal Panics Continue... with my 3 day old Macbook

PLEASE HELP! Bought my first Macbook in Oct 2010; it started kernal panicking every other day in Dec 2010 when I would wake it up. Last Thursday and Friday (1/20/11 & 1/21/11) took it to the Apple Northridge store to have it fixed~ we wiped off all software, did a system restart, re-seated the ram, ran a 24-hour stress test and it was still kernal panicking. On Monday (1/24/11) the genius bar gave me a brand new Macbook, right out of the box. The only thing they didn't give me was a new power cord. My new Macbook has been working great for the past 3 days, until this morning, when I opened it up and received a kernal panic. How is it that 2 new Macbooks (my first one was only 3 months old) are both kernal panicking??? Someone please shed light~ these are my first experiences with Apple and I really want to love them but... my Toshiba never gave me problems like this.

Jay, thanks for getting back to me. I am getting a panic log, please see below. I haven't downloaded any apps, either from Apple or third-party, and I'm not using any third-party devices. The only download I've made is from Flip.com to upload my flip-videos to. I appreciate any and all suggestions you have. Thanks again
Interval Since Last Panic Report: 38732 sec
Panics Since Last Report: 1
Anonymous UUID: 82962184-753C-4BBF-8C31-A681729DD85B
Thu Jan 27 07:02:39 2011
panic(cpu 0 caller 0x2aab55): Kernel trap at 0x0027c58e, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000004, CR3: 0x03dbc000, CR4: 0x00000668
EAX: 0x0222f288, EBX: 0x0456920c, ECX: 0x04569204, EDX: 0x00000000
CR2: 0x00000004, EBP: 0x560fba08, ESI: 0x04569200, EDI: 0x026442b4
EFL: 0x00010202, EIP: 0x0027c58e, CS: 0x00000008, DS: 0x26100010
Error code: 0x00000002
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x560fb7f8 : 0x21b50c (0x5d4438 0x560fb82c 0x223974 0x0)
0x560fb848 : 0x2aab55 (0x59623c 0x27c58e 0xe 0x596406)
0x560fb928 : 0x2a09a8 (0x560fb940 0x2f9504 0x560fba08 0x27c58e)
0x560fb938 : 0x27c58e (0xe 0x48 0x820010 0x2c030010)
0x560fba08 : 0x254fac (0x26442b4 0x235d1000 0x0 0x2610d)
0x560fba78 : 0x257f93 (0x26442b4 0x84b7a0 0x235d1000 0x0)
0x560fbbc8 : 0x2594d0 (0x1a5dcd0 0x235d1000 0x0 0x0)
0x560fbc88 : 0x264aa5 (0x1a5dcd0 0x560fbd2c 0x84b7a0 0x235d1000)
0x560fbd98 : 0x217bca (0x235d2000 0x0 0x3 0x0)
0x560fbe18 : 0x2410b0 (0x3e71e8c 0xe03 0xb2d17a0 0xb2d17b8)
0x560fbe58 : 0x21d8ba (0x4b5b898 0xb2d1784 0x1ff058 0x103)
0x560fbe98 : 0x210a3a (0x4b5b800 0x0 0x4391620 0x4392c00)
0x560fbef8 : 0x216c9d (0x4b5b800 0x0 0x0 0x0)
0x560fbf78 : 0x295156 (0x3ed32e8 0x0 0x0 0x0)
0x560fbfc8 : 0x2a148d (0x3ed32e4 0x0 0x10 0x627d824)
BSD process name corresponding to current thread: launchd
Mac OS version:
10J567
Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBook7,1 (Mac-F22C89C8)
System uptime in nanoseconds: 43021883995116
unloaded kexts:
com.apple.driver.AppleMCP89RootPortPM 1.11 (addr 0x300b0000, size 0x20480) - last unloaded 124213222755
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 53063848058
com.apple.driver.AGPM 100.12.19
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.nvenet 2.0.15
com.apple.driver.AppleBacklight 170.0.34
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.driver.ACPISMCPlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.GeForce 6.2.6
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleUSBOHCI 4.1.5
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.AppleProfileFamily 41
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.NVSMU 2.2.7
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
System Profile:
Model: MacBook7,1, BootROM MB71.0039.B09, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.60f5
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545025B9SA02, 232.89 GB
Serial ATA Device: OPTIARC DVD RW AD-5970H
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0x06630000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000

20 days old Macbook Pro in big trouble!!!!

I have been a PC user since I was born however I had heard very high about the credibility of MAC and really wanted to possess it. I was first exposed to the Apple world with iPhone 4 and was really excited after standing in a long queue in rain to possess it.
I really liked using iPhone and decided to replace all my gadgets with Apple products. I decided to gift my wife with Macbook Pro(Serial No. W803**ATM) on 17th Nov'10. I was very excited to buy another Apple product and even decided to buy an Apple TV, VGA adapter and a beautiful case for my new Mac from Apple Store ( on Bahnhofstrasse, Zurich, Switzerland).
The Macbook Pro was a great experience after using PC. It was very fast and very responsive and I was very proud to gift it to my wife.
Suddenly, one day i.e. 08th Dec'10, I switched on my new Macbook and I observed that the brightness of the screen is automatically getting brighter to dimmer and vice-versa also, the light of the keyboard was behaving in a similar way. I restarted it and after some time it was fine so, I thought that may be I have accidentally pressed a key that is causing it.
Next day i.e. 09th Dec'10, I got a call from my wife while I was in office that all the keys of the key board have stopped working and she is unable to enter any text or number. I again thought that may be some function of Mac that I was not aware of has accidentally been switched-on. So, I suggested her to take it to the Apple store (on Bahnhofstrasse, Zurich, Switzerland) and get it looked by an expert. She went to Apple store and showed it to the expert there however after a thorough examination the expert could not help and suggested that we should show it to another expert from the Genius bar and gave as an appointment for the next day in Apple Store (on Glattzentrum, Zurich, Switzerland)!!!
As soon as I came back home from office, first thing in my mind was to see the issue, to my horror all the keys were like jammed i.e. I could press the keys however nothing would happen on screen and the brightness of the display screen would fluctuate. Also, the left click turned to right click!!!
Next morning i.e. 10th Dec'10, to my surprise everything was working perfectly fine and I was totally jazzed!! However, I decided to still discuss my issue with the experts from Apple store. I told my wife to take it to Apple store (on Glattzentrum, Zurich, Switzerland) and get it looked. She went to store and narrated the whole issue to the expert and expert was able to reproduce the issue and guided us to leave the Macbook with him as he has to replace some parts. The repair number is R39582769.
I am not as proud as I was earlier infact, I am felling guilty now!!! We have been very sad and disappointed by this event and had never expected that Apple products will be so unreliable!!!
*I want to know that what is the replacement policy and why I should not be covered under this policy as I could use my new Macbook Pro for mere 20 days????*
(a not so proud Apple user)
<Edited by Host>

Welcome to Apple Support Communities
Apple will try and repair the problem and if they fix it then all will be well; most warranties allow the supplier to firtly repair any problem rather then offer immediate replacement items. If they can't fix it, or something else happens, many have a 'three strikes and you're out' approach and will replace with a new item then - often it's up to the store manager to make this call. You are within your rights to ask for a replacement but they are within theirs to try a repair first.

Having a big problem with my 6 day old macbook, please help!

My macbook was working fine, I haven't had much of a chance to install the hardware that came with it until tonight though. I was starting to install the first disk that came with my macbook, when I saw that it would take over 3 hours to install. SInce I need to go to bed early I decided to cancel and figured I could start tomorrow after work.
Well, I turned my mac back on to see if it was still alright, and my mac hd is missing off the desktop, it doesn't even show the main toolbar/taskbar that's across the top of the screen unless I'm in safari. A message keeps coming up that says spotlight quit unexpectedly. I tried hitting all three options (ignore, report, and restart) different times and the window still keeps coming up.
I put the disk back in my computer to see if I could just start to install it again but the computer isn't even recognizing that there is a disk in there.
PLEASE HELP ME!! This is a brand new computer and I can't afford for it to break.

I hope you invested in AppleCare. It extends your warranty for three years and also gives you three years of phone support. MacBooks come ready to use, as far as I know. The discs that come with it contain software, not "hardware" are provided in case of problems. Take your MacBook back to the Applestore and they will take care of the problem. If it is unfixable, they will replace your MacBook, but you only have fifteen days, after which, they will repair your MacBook, but not replace it (unless it is totally FUBAR) Your sales person should have explained all this to you. Good Luck, and welcome to Mac world.

One day old Macbook Pro issues

I just recieved my macbook yesterday and when I got home I installed vm fusion and installed a Vista64 VM and ran about 88 updates. I got up this morning and shut down the mac and brought it to the office and when I started it all I could get was the screen with the apple logo and the animation below it. It would not get past this point. I booted off a mac mini OS X disk and went to disk utility and it could not see any partition on the hard drive. What caused this and is it possible to fix it w/o my system disk that are at home? I did not think I would need them at the office.

I reinstalled the OS and everything seems to be working fine. I did not mind as I did not have anything on the laptop that I could not replace yet. I'm not sure what messed up the directory structure. This is my first Mac and really did not know what was the cause of this. But this has been a learning experience. Thanks for all the help and advise. It was allot more than the local apple store offered. I was advised by them to call Apple since this was a custom ordered macbook.

2 day old Macbook pro 13 in Flashing Time and spotlight icons

Hi there,
Just bought a new Macbook pro 13, and the time, spotlight, wireless, sound bluetooth, and everything else in the top right corner of the screen are flashing and the pinwheel/beachball thing shows up when I hover over that area.
I might have a bad app that is trying to load something into that area. Any help would be helpful.
Thanks,
John

Hi guys,
As requested please see below screen shot with only 2 processess started by me i.e. Activity Monitor and CSR Racing.

IWork is not for free on 1 day old macbook air

Hello,
I purchased a new macbook air from an official retailer yesterday. I registered it online yesterday and got the newest mountain lion with it. It offered free iWork apps to me, but I decided to wait untill the mavericks update downloads so I can install it and then download all the essential things I need. After I installed mavericks, the iWork apps in appstore were no longer free. I don't know why, whether it is a bug and how do I get them for free since I have the right to. Can you help me out?

Welcome to Apple Support Communities
Open the Mac App Store, go to Purchases and accept the iWork applications.
If they don't show up, have a look at this website > http://www.apple.com/creativity-apps/mac/up-to-date/

I have a 2 day old Macbook Pro (15") and the fan is running nonstop, is there a reason/what can I do?

It also makes some pretty concerning noises from the hardware. I've only been doing web browsing, nothing significant and no downloads. I tried doing a software update and when I went back to the updates page the one I had just done was still there. What can I do about this?

You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

3 Day Old Macbook Pro. Dead pixel.

I just got a MBP and it has a dead pixel near the bottom and bit off center to the left. I´ve tried just about every thing to fix it, but nothing.
I called the place we bought it, and the stupid Apple policy can only replace it if it has 5 or more dead pixels. There is literally nothing I can do? It´s the most annoying thing ever. I shouldn`t have to pay thousands of dollars to have a fault screen, even if it is just one single pixel.

hard to say, it depends on the product and how much it cost.
If this happened to me again, and was a less expensive computer, I likely wouldn't care as much. It'd still bug the heck outta me, but I'd be able to learn to deal with it.
For what macs cost, I don't have any qualms or any guilt about expecting things to be pretty much perfect. I understand there will be things slightly wrong here and there due to mass production, but when its something glaringly obvious like a stuck/dead pixel, that's where I draw the line.
And besides, there is no publicly stated rule that says it has to be 5 dead/stuck pixels before a replacement/refund. I know Apple has that knowledge base article on stuck/dead pixels, but last I checked, it didn't stipulate any rules when trying to exchange/return a computer for dead pixels.
I can't say I agree with your statement about how few LCDs are perfect. Out of the entire time I've purchased electronics, I've only encountered just 2 instances of a stuck pixel. Perhaps I've just been lucky, I don't know, but I'm seriously not kidding.
Lastly at this point, it seems absurd to still think that stuck/dead pixels are acceptable due to cost. While this might have been the case a few years ago, if cost is the big reason as to why we're supposed to accept dead/stuck pixels, how is it possible that companies like Dell can offer a guarantee on no stuck/dead pixels for their LCDs?
http://accessories.us.dell.com/sna/sna.aspx?c=us&cs=19&l=en&s=dhs&~topic=premium _panel
(I know what I found applies to monitors, but I'm just using it as an example)

Random shutdown on 3 day old MacBook! Advice?

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