Random speeds, nowhere near ip profile.

As the title says we're getting completely random speeds, mainly at peak time, but not always. We could either get 8mb or a decent 65mb.
I've called support 3 times in total, first 2 times were apparently a fault at the exchange that were "sorted" lol, the last i was told they'll send an engineer which will cost £99 if they find a fault in the house which seems unlikely when we've achieved full speed.
The latest speedtest using bt whole sale - 
Things i've tried so far, aside from calling BT "support": http://i41.tinypic.com/5wfqdj.png
Speedtest results are laughable, 15-20mb..
Plugged in via modem with the homehub
Trying different ethernet ports
Trying a very good spare router i have instead
Rebooting the Homehub(as advised by support)
Rebooting Mode(as advised by support)
Different Ethernet cables
Different speedtest mirrors just incase the ones i use were overloaded
When we first had Bt infinity installed we were on a stable 74mb for about 3 days, no disconections at all, no issues. Then it dropped to 66mb, fair enough not a big deal it's still ok but then it just went down hill to the point where i'd sooner be on ADSL for download stability. Upload normally sticks around the 17mb mark, but since rebooting the router/modem it's just gotten worse.
This is basically my last attempt at getting what we pay for, i heard it's a good idea to post on the forums or possible email an admin or something.
thanks for any help

Travelusa wrote:
same here was getting great speeds
last few days naff speeds
results now
is this the norm give you great speed to start off then turn it down.
upload has always been great
it is the download that has dropped
Best Effort Test: -provides background information.
Download Speed
45.04 Mbps
0 Mbps
77.44 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 45.04 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
 Additional Information:
 IP Profile for your line is - 77.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
15.81 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 15.81Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps
I was very interested to see your upload throughput on the sync rate of 20 Mbps. I have only had Infinity Option 2 since February 28th and have never got an upload throughput higher than 10 Mbps on a sync rate of 20 Mbps. I have complained to BT Retail and they have sent me a "deadlock letter" about my upstream throughput so I am currently discussing this with the Ombudsman.
Infinidim
Megadodo Publications
Ursa Minor Beta
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side
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