Randomly erasing messages and call logs.

I have a Blackberry Pearl 8100, it's started erasing my messages and call logs. When it starts doing it, it will delete messages before I even have a chance to recieve them, or read them. It will also freeze up while loading some applications.
I've checked my memory and it says I have 11379836 bytes free. I have a memory card so the only things saved on the phone are the defaults and one picture. The only way to fix the messages thing is to take the battery out for a few minutes but it ends up doing it four or five times within a day.
Please help! (=

britt - just wanted to say Welcme to the cmmunity supprt frums! you are in excellent hands with John_clark.... He is one of the best around here!
Nurse-Berry
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Why does this keep happening to me?
There are times that my phone goes over a week without it happening and then there are times like today it has happened three times.
I will have maybe 5 ot 6 text messages in my inbox and maybe 2 or 3 emails and I get a phone call and POOF the text messages and phone logs are gone!
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I have tried everything (updating the desktop software, updating all of the settings NOT to delete messages until i delete them, hard booting my phone once a day, etc..) and it still does it.
This also used to happen with my Blackberry Pearl.
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Solved!
Go to Solution.

DCmuseum,
Hi,
You have low free memory left on your device.
Do you have a lot of third party applications on your BB weather, icall,bbalerts etc?
I do not know your experience level, so if you know this I'm sorry but please read and let me
know if this applies.
Most people close the applications by pressing the escape or red key. This does not close the applications.
Each application has a CLOSE option. For instance if you are in the calendar hit the menu key (spotted key) and scroll down to the bottom CLOSE is listed. Go through each application and press close. Go into the browser press menu and options select cache operations clear all categories and hit escape it will say cleaning memory.
Go to options - security - memory cleaning - enable it. The BB will now clean memory when idle for 5 minutes.
you will have an icon on you screen for memory cleaning make sure you press it. Make sure you use the CLOSE button each time you are done with an application.
Read the link below and follow each step that Tanzim outlines,
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=9225#M9225
If you follow these steps and keep up with your memory your phone will operate smoothly.
Please let us know if you need help with any of the steps.
Thanks
Message Edited by Bifocals on 09-07-2008 11:58 AM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

If u are not the account ownr, how can text and call logs be erased

if I am account owner, and no one e;se is allowed on my account, how did text and call logs disappear today

What do you mean by "disappear"? If you are at the end of your billing cycle, the current logs will reset and the previous info will be unavailable for a couple of days while your bill is generated.
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Can anyone help me with this issue? I've read that this is a very common problem with the Pearl. My emails and call log will be erased in a day, an hour, or even a few seconds after having received a message. I don't know what to do. I've tried erasing some things to free up memory, which was someone else's solution in another forum. I've taken the battery out for at least 5 minutes, not sure what this can do.
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Randomly erasing messages and call logs.

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