Randomly shutdown on my iMac
Hello everyone,
i know there are already a couple of questions on the forum here where it is described what the cause could be of an unexpectedly shutdown of an iMac, but none of the answers worked, I also have other console-messages. Please help, because i NEED my computer...
My logs:
4/04/10 18:22:53 kernel npvhash=4095
4/04/10 18:21:57 System Preferences[311] Cannot find function pointer NewPlugIn for factory C5A4CE5B-0BB8-11D8-9D75-0003939615B6 in CFBundle/CFPlugIn 0x2003addc0 </Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin> (bundle, not loaded)
4/04/10 18:22:53 kernel PAE enabled
4/04/10 18:22:53 kernel 64 bit mode enabled
4/04/10 18:22:53 kernel Darwin Kernel Version 10.3.0: Fri Feb 26 11:58:09 PST 2010; root:xnu-1504.3.12~1/RELEASE_I386
4/04/10 18:22:53 kernel vmpagebootstrap: 966149 free pages and 82427 wired pages
4/04/10 18:22:53 kernel standard timeslicing quantum is 10000 us
4/04/10 18:22:53 kernel migtable_maxdispl = 73
4/04/10 18:22:53 kernel AppleACPICPU: ProcessorId=0 LocalApicId=0 Enabled
4/04/10 18:22:53 kernel AppleACPICPU: ProcessorId=1 LocalApicId=1 Enabled
4/04/10 18:22:53 kernel calling mpopolicyinit for TMSafetyNet
4/04/10 18:22:53 kernel Security policy loaded: Safety net for Time Machine (TMSafetyNet)
4/04/10 18:22:53 kernel calling mpopolicyinit for Quarantine
4/04/10 18:22:53 kernel Security policy loaded: Quarantine policy (Quarantine)
4/04/10 18:22:53 kernel calling mpopolicyinit for Sandbox
4/04/10 18:22:53 kernel Security policy loaded: Seatbelt sandbox policy (Sandbox)
4/04/10 18:22:53 kernel Copyright (c) 1982, 1986, 1989, 1991, 1993
4/04/10 18:22:53 kernel The Regents of the University of California. All rights reserved.
4/04/10 18:22:53 kernel MAC Framework successfully initialized
4/04/10 18:22:53 kernel using 16384 buffer headers and 4096 cluster IO buffer headers
4/04/10 18:22:53 kernel IOAPIC: Version 0x11 Vectors 64:87
4/04/10 18:22:53 kernel ACPI: System State [S0 S3 S4 S5] (S3)
4/04/10 18:22:53 kernel mbinit: done (64 MB memory set for mbuf pool)
4/04/10 18:22:53 kernel rooting via boot-uuid from /chosen: 52915889-86A8-3376-A3BD-3ACE69F99020
4/04/10 18:22:53 kernel Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
4/04/10 18:22:53 kernel com.apple.AppleFSCompressionTypeZlib load succeeded
4/04/10 18:22:53 kernel AppleIntelCPUPowerManagementClient: ready
4/04/10 18:22:53 kernel Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@B/AppleMCP79AHCI/PR T0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageD river/WDC WD6400AAKS-40H2B0 Media/IOGUIDPartitionScheme/Customer@2
4/04/10 18:22:53 kernel BSD root: disk0s2, major 14, minor 2
4/04/10 18:22:53 kernel jnl: unknown-dev: replay_journal: from: 26360320 to: 31435264 (joffset 0x12a1000)
4/04/10 18:22:53 kernel wl0: Broadcom BCM432b 802.11 Wireless Controller
4/04/10 18:22:53 kernel 5.10.91.27
4/04/10 18:22:53 kernel FireWire (OHCI) Lucent ID 5901 built-in now active, GUID 00254bfffea74988; max speed s800.
4/04/10 18:22:53 kernel jnl: unknown-dev: journal replay done.
4/04/10 18:22:53 kernel AppleIntelCPUPowerManagement: initialization complete
4/04/10 18:22:53 kernel hfs: Removed 2 orphaned / unlinked files and 0 directories
4/04/10 18:22:47 com.apple.launchd[1] * launchd[1] has started up. *
4/04/10 18:22:53 DirectoryService[15] Improper shutdown detected
4/04/10 18:22:54 kernel NVEthernet: Ethernet address 00:25:4b:a7:49:88
4/04/10 18:22:54 kernel AirPort_Brcm43xx: Ethernet address 00:25:4b:8b:74:3e
4/04/10 18:22:54 kernel IO80211Controller::dataLinkLayerAttachComplete(): adding AppleEFINVRAM notification
4/04/10 18:22:54 kernel IO80211Interface::efiNVRAMPublished():
4/04/10 18:22:54 kernel systemShutdown false
4/04/10 18:22:54 blued[17] Apple Bluetooth daemon started
4/04/10 18:22:58 com.apple.SecurityServer[25] Session 0x5fbff962 created
4/04/10 18:23:00 bootlog[41] BOOT_TIME: 1270398163 0
4/04/10 18:23:00 fseventsd[34] event logs in /.fseventsd out of sync with volume. destroying old logs. (907 17 959)
4/04/10 18:23:00 fseventsd[34] log dir: /.fseventsd getting new uuid: 7486E2BB-7A67-41E8-8728-192A5D8F784F
4/04/10 18:23:03 kernel Waiting for DSMOS...
4/04/10 18:23:04 Parallels[62] Loading kernel extension prl_hypervisor.kext
4/04/10 18:23:04 mDNSResponder[29] mDNSResponder mDNSResponder-214.3 (Feb 11 2010 04:49:16) starting
4/04/10 18:23:04 com.apple.usbmuxd[21] usbmuxd-190 built for iTunesNineOne on Mar 8 2010 at 20:25:36, running 32 bit
4/04/10 18:23:04 com.apple.SecurityServer[25] Entering service
4/04/10 18:23:05 kernel AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).
4/04/10 18:23:05 com.parallels.desktop.launchdaemon[45] objc[55]: Class QMacSoundDelegate is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
4/04/10 18:23:05 com.parallels.desktop.launchdaemon[45] objc[55]: Class QNSMenu is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
4/04/10 18:23:05 com.parallels.desktop.launchdaemon[45] objc[55]: Class QNSStatusItem is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
4/04/10 18:23:05 com.parallels.desktop.launchdaemon[45] objc[55]: Class QNSImageView is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
4/04/10 18:23:06 kernel NVDANV50HAL loaded and registered.
4/04/10 18:23:06 kernel Previous Shutdown Cause: -128
4/04/10 18:23:06 /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[30] Login Window Application Started
4/04/10 18:23:06 Parallels[83] Loading kernel extension prlhidhook.kext
4/04/10 18:23:06 configd[13] bootpsessiontransmit: bpf_write(en1) failed: Network is down (50)
4/04/10 18:23:06 configd[13] DHCP en1: INIT-REBOOT transmit failed
4/04/10 18:23:06 Parallels[91] Loading kernel extension prlusbconnect.kext
4/04/10 18:23:06 kernel DSMOS has arrived
4/04/10 18:23:06 kernel /drv/ HypApic.c:234 Host APIC phy 0xFEE00000 lin 0x5d5e9000 ver 0x14
4/04/10 18:23:06 kernel /drv/ HypRealCpu.c:189 hypRealCpusInfoInit: STATUS_SUCCESS
4/04/10 18:23:06 kernel /drv/ HypLowCache.c:158 Low cache initialized (3904 kB for 8 VMs on 4096 MB)
4/04/10 18:23:06 kernel /drv/ HypModule.c:178 Parallels IPI irq = 0 ipi = 0(0x0)
4/04/10 18:23:06 kernel /drv/ HypModule.c:181 Parallels Hypervisor 4.0.3848.450204 loaded.
4/04/10 18:23:06 kernel NVEthernet::setLinkStatus - Valid but not Active
4/04/10 18:23:06 kernel /prl_hid/ Parallels HID Helper started.
4/04/10 18:23:06 configd[13] network configuration changed.
4/04/10 18:23:06 configd[13] setting hostname to "imac-van-arno-de-pachter.local"
4/04/10 18:23:06 configd[13] bootpsessiontransmit: bpf_write(en4) failed: Operation not permitted (1)
4/04/10 18:23:06 configd[13] DHCP en4: INIT transmit failed
4/04/10 18:23:07 kernel IOBluetoothBNEPDriver: Ethernet address 00:25:00:c7:32:23
4/04/10 18:23:07 Parallels[96] Trying to load kernel extensions, exit status: 0
4/04/10 18:23:07 Parallels[99] Starting Parallels networking...
4/04/10 18:23:07 Parallels[102] Loading kernel extension prl_netbridge.kext
4/04/10 18:23:07 Parallels[108] Loading kernel extension prl_vnic.kext
4/04/10 18:23:07 com.parallels.desktop.launchdaemon[45] No suitable device found for PVS1.
4/04/10 18:23:07 kernel com.parallels.kext.prlnet 4.0.3848.450204 has started.
4/04/10 18:23:07 kernel com.parallels.kext.vnic 4.0.3848.450204 has started.
4/04/10 18:23:07 kernel en1: 802.11d country code set to 'BE'.
4/04/10 18:23:07 kernel en1: Supported channels 1 2 3 4 5 6 7 8 9 10 11 12 13 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140
4/04/10 18:23:07 kernel comparallels_kext_prl_vnic_device0: Ethernet address 00:1c:42:00:00:08
4/04/10 18:23:07 kernel comparallels_kext_prl_vnic_device1: Ethernet address 00:1c:42:00:00:09
4/04/10 18:23:07 kernel Auth result for: 00:1e:c1:a1:ff:1a MAC AUTH succeeded
and so forth...
Please help, i don't know and google has no results.
I'm concerned about the "Previous Shutdown Cause: -128" line...
Thanks in advance
Arno De Pachter
My iMac started doing this last week. Took to a local repair shop and they replaced the power supply under warranty. Didn't fix it.
I managed to get the os reinstalled tonight thinking that might help but it didnt.
I have a early '09 3.06
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Random shutdown request from imac 2008
I am suffering from a random shutdown/restart request on my imac. The screen goes dark from the top downwards and then the restart request appear.
Error logs
First
Sun Feb 24 20:29:16 2013
panic(cpu 0 caller 0x001AB0FE): Kernel trap at 0x00000000, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000000, CR3: 0x011bc000, CR4: 0x00000660
EAX: 0x345bfec8, EBX: 0x05595784, ECX: 0x00000000, EDX: 0x004fe6ac
CR2: 0x00000000, EBP: 0x345bfee8, ESI: 0x05595750, EDI: 0x04b4ce44
EFL: 0x00010206, EIP: 0x00000000, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000010
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x345bfc98 : 0x12b4c6 (0x45f91c 0x345bfccc 0x13355c 0x0)
0x345bfce8 : 0x1ab0fe (0x469a98 0x0 0xe 0x469248)
0x345bfdc8 : 0x1a1713 (0x345bfde0 0x4b28468 0x345bfee8 0x0)
0x345bfdd8 : 0x0 (0xe 0x5580048 0x470010 0x10)
0x345bfee8 : 0x36d119 (0x4b44db0 0x5595750 0x4b4ce44 0x52cbc0)
0x345bff28 : 0x36d1d5 (0x0 0xa 0x345bff5c 0x1)
0x345bff78 : 0x3e3a7f (0x4b4ce44 0x52cdd00 0x52cdd44 0xffffffff)
0x345bffc8 : 0x1a1c0a (0x549e180 0x0 0x1a40b5 0x549e180)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbfffea68
BSD process name corresponding to current thread: SystemUIServer
Mac OS version:
9L31a
Kernel version:
Darwin Kernel Version 9.8.0: Wed Jul 15 16:55:01 PDT 2009; root:xnu-1228.15.4~1/RELEASE_I386
System model name: iMac8,1 (Mac-F227BEC8)
System uptime in nanoseconds: 47571745594
unloaded kexts:
(none)
loaded kexts:
com.avast.PacketForwarder 1.3
com.avast.AvastFileShield 1.0.1
com.apple.driver.AppleBluetoothMultitouch 32.7 - last loaded 14541560139
com.apple.driver.IOBluetoothHIDDriver 2.1.10f2
com.apple.driver.AppleMultitouchDriver 194.28
com.apple.driver.InternalModemSupport 2.4.0
com.apple.filesystems.autofs 2.0.2
com.apple.driver.AppleHDAPlatformDriver 1.7.1a2
com.apple.iokit.IOBluetoothSerialManager 2.1.10f2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.1.10f2
com.apple.driver.AppleHDAHardwareConfigDriver 1.7.1a2
com.apple.driver.AppleUpstreamUserClient 2.7.5
com.apple.driver.AppleHDA 1.7.1a2
com.apple.kext.ATY_Hypoprion 5.4.8
com.apple.driver.AppleHWSensor 1.9d0
com.apple.driver.AppleGraphicsControl 2.8.15
com.apple.Dont_Steal_Mac_OS_X 6.0.3
com.apple.driver.AppleHDAController 1.7.1a2
com.apple.iokit.IOFireWireIP 1.7.7
com.apple.driver.AppleIRController 113
com.apple.ATIRadeonX2000 5.4.8
com.apple.driver.AudioIPCDriver 1.0.6
com.apple.driver.ACPI_SMC_PlatformPlugin 3.4.0a17
com.apple.driver.AppleLPC 1.3.1
com.apple.driver.AppleBacklight 1.6.0
com.apple.driver.AppleTyMCEDriver 1.0.0d28
com.apple.driver.AppleHIDKeyboard 1.0.9b4
com.apple.driver.AppleUSBMergeNub 3.5.2
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.1.1
com.apple.iokit.SCSITaskUserClient 2.1.1
com.apple.driver.XsanFilter 2.7.91
com.apple.iokit.IOATAPIProtocolTransport 1.5.3
com.apple.driver.AppleUSBHub 3.4.9
com.apple.iokit.IOUSBUserClient 3.5.2
com.apple.iokit.IOAHCIBlockStorage 1.2.2
com.apple.driver.AppleFileSystemDriver 1.1.0
com.apple.iokit.AppleYukon2 3.1.13b2
com.apple.driver.AirPortBrcm43xx 367.91.22
com.apple.driver.AppleFWOHCI 3.9.7
com.apple.driver.AppleAHCIPort 1.7.0
com.apple.driver.AppleIntelPIIXATA 2.0.1
com.apple.driver.AppleUSBEHCI 3.4.6
com.apple.driver.AppleUSBUHCI 3.5.2
com.apple.driver.AppleEFINVRAM 1.2.0
com.apple.driver.AppleRTC 1.2.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIPCI 1.2.5
com.apple.driver.AppleACPIButtons 1.2.5
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.2.5
com.apple.driver.AppleAPIC 1.4
com.apple.security.seatbelt 107.12
com.apple.nke.applicationfirewall 1.8.77
com.apple.security.TMSafetyNet 3
com.apple.driver.AppleIntelCPUPowerManagement 76.2.0
com.apple.driver.DiskImages 199
com.apple.BootCache 30.4
com.apple.iokit.IOSerialFamily 9.4
com.apple.driver.AppleUSBBluetoothHCIController 2.1.10f2
com.apple.iokit.IOBluetoothFamily 2.1.10f2
com.apple.driver.DspFuncLib 1.7.1a2
com.apple.iokit.IOHDAFamily 1.7.1a2
com.apple.iokit.IOAudioFamily 1.6.9fc5
com.apple.kext.OSvKernDSPLib 1.1
com.apple.driver.IOPlatformPluginFamily 3.4.0a17
com.apple.iokit.IONDRVSupport 1.7.3
com.apple.iokit.IOGraphicsFamily 1.7.3
com.apple.driver.AppleSMC 2.3.1d1
com.apple.iokit.IOUSBHIDDriver 3.4.6
com.apple.driver.AppleUSBComposite 3.2.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.1.1
com.apple.iokit.IOBDStorageFamily 1.5
com.apple.iokit.IODVDStorageFamily 1.5
com.apple.iokit.IOCDStorageFamily 1.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.1.1
com.apple.iokit.IO80211Family 216.1
com.apple.iokit.IONetworkingFamily 1.6.1
com.apple.iokit.IOFireWireFamily 3.4.9
com.apple.iokit.IOAHCIFamily 1.5.0
com.apple.iokit.IOATAFamily 2.0.1
com.apple.iokit.IOUSBFamily 3.5.2
com.apple.driver.AppleEFIRuntime 1.2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOStorageFamily 1.5.6
com.apple.iokit.IOHIDFamily 1.5.7
com.apple.driver.AppleACPIPlatform 1.2.5
com.apple.iokit.IOACPIFamily 1.2.0
com.apple.iokit.IOPCIFamily 2.6
And the last
Mon Mar 4 19:17:42 2013
panic(cpu 1 caller 0x001AB0FE): Kernel trap at 0x00180098, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000004, CR3: 0x25da8000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x00000014, ECX: 0x00548898, EDX: 0x00000098
CR2: 0x00000004, EBP: 0x3481bda8, ESI: 0x02a331e8, EDI: 0x00000013
EFL: 0x00010207, EIP: 0x00180098, CS: 0x00000008, DS: 0x0b590010
Error code: 0x00000002
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x3481bb98 : 0x12b4c6 (0x45f91c 0x3481bbcc 0x13355c 0x0)
0x3481bbe8 : 0x1ab0fe (0x469a98 0x180098 0xe 0x469248)
0x3481bcc8 : 0x1a1713 (0x3481bce0 0x2e9b1af0 0x3481bda8 0x180098)
0x3481bcd8 : 0x180098 (0xe 0x48 0x34810010 0x160010)
0x3481bda8 : 0x181064 (0x305e2000 0x1 0x1008000 0x2)
0x3481bde8 : 0x163538 (0xb59a834 0x9000 0x0 0x3)
0x3481bf58 : 0x1ab39c (0x1a9445c 0x305e3000 0x1 0x3)
0x3481bfc8 : 0x1a160d (0x4cc23c4 0x0 0x1a40b5 0x4cc23c4)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0x5fbf80b0
BSD process name corresponding to current thread: Adobe Lightroom
Mac OS version:
9L31a
Kernel version:
Darwin Kernel Version 9.8.0: Wed Jul 15 16:55:01 PDT 2009; root:xnu-1228.15.4~1/RELEASE_I386
System model name: iMac8,1 (Mac-F227BEC8)
System uptime in nanoseconds: 267824894919
unloaded kexts:
com.apple.driver.InternalModemSupport 2.4.0 - last unloaded 143842028782
loaded kexts:
com.apple.driver.AppleBluetoothMultitouch 32.7 - last loaded 24409145975
com.apple.driver.IOBluetoothHIDDriver 2.1.10f2
com.apple.driver.AppleMultitouchDriver 194.28
com.apple.driver.InternalModemSupport 2.4.0
com.apple.filesystems.autofs 2.0.2
com.apple.driver.AppleHDAPlatformDriver 1.7.1a2
com.apple.iokit.IOBluetoothSerialManager 2.1.10f2
com.apple.driver.AppleHDAHardwareConfigDriver 1.7.1a2
com.apple.driver.AppleHDA 1.7.1a2
com.apple.driver.AppleUpstreamUserClient 2.7.5
com.apple.kext.ATY_Hypoprion 5.4.8
com.apple.driver.AppleHWSensor 1.9d0
com.apple.driver.AppleGraphicsControl 2.8.15
com.apple.Dont_Steal_Mac_OS_X 6.0.3
com.apple.driver.AppleTyMCEDriver 1.0.0d28
com.apple.driver.AppleHDAController 1.7.1a2
com.apple.iokit.IOFireWireIP 1.7.7
com.apple.driver.AppleIRController 113
com.apple.driver.AudioIPCDriver 1.0.6
com.apple.driver.ACPI_SMC_PlatformPlugin 3.4.0a17
com.apple.driver.AppleLPC 1.3.1
com.apple.driver.AppleBacklight 1.6.0
com.apple.ATIRadeonX2000 5.4.8
com.apple.driver.BroadcomUSBBluetoothHCIController 2.1.10f2
com.apple.driver.AppleHIDKeyboard 1.0.9b4
com.apple.driver.AppleUSBMergeNub 3.5.2
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.1.1
com.apple.iokit.SCSITaskUserClient 2.1.1
com.apple.driver.XsanFilter 2.7.91
com.apple.iokit.IOATAPIProtocolTransport 1.5.3
com.apple.driver.AppleFileSystemDriver 1.1.0
com.apple.driver.AppleFWOHCI 3.9.7
com.apple.driver.AppleUSBHub 3.4.9
com.apple.iokit.IOUSBUserClient 3.5.2
com.apple.iokit.IOAHCIBlockStorage 1.2.2
com.apple.driver.AppleUSBUHCI 3.5.2
com.apple.iokit.AppleYukon2 3.1.13b2
com.apple.driver.AirPortBrcm43xx 367.91.22
com.apple.driver.AppleAHCIPort 1.7.0
com.apple.driver.AppleIntelPIIXATA 2.0.1
com.apple.driver.AppleUSBEHCI 3.4.6
com.apple.driver.AppleEFINVRAM 1.2.0
com.apple.driver.AppleRTC 1.2.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIPCI 1.2.5
com.apple.driver.AppleACPIButtons 1.2.5
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.2.5
com.apple.driver.AppleAPIC 1.4
com.apple.security.seatbelt 107.12
com.apple.nke.applicationfirewall 1.8.77
com.apple.security.TMSafetyNet 3
com.apple.driver.AppleIntelCPUPowerManagement 76.2.0
com.apple.driver.DiskImages 199
com.apple.BootCache 30.4
com.apple.iokit.IOSerialFamily 9.4
com.apple.driver.DspFuncLib 1.7.1a2
com.apple.iokit.IOHDAFamily 1.7.1a2
com.apple.iokit.IOAudioFamily 1.6.9fc5
com.apple.kext.OSvKernDSPLib 1.1
com.apple.driver.IOPlatformPluginFamily 3.4.0a17
com.apple.driver.AppleSMC 2.3.1d1
com.apple.iokit.IONDRVSupport 1.7.3
com.apple.iokit.IOGraphicsFamily 1.7.3
com.apple.driver.AppleUSBBluetoothHCIController 2.1.10f2
com.apple.iokit.IOBluetoothFamily 2.1.10f2
com.apple.iokit.IOUSBHIDDriver 3.4.6
com.apple.driver.AppleUSBComposite 3.2.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.1.1
com.apple.iokit.IOBDStorageFamily 1.5
com.apple.iokit.IODVDStorageFamily 1.5
com.apple.iokit.IOCDStorageFamily 1.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.1.1
com.apple.iokit.IOFireWireFamily 3.4.9
com.apple.iokit.IO80211Family 216.1
com.apple.iokit.IONetworkingFamily 1.6.1
com.apple.iokit.IOAHCIFamily 1.5.0
com.apple.iokit.IOATAFamily 2.0.1
com.apple.iokit.IOUSBFamily 3.5.2
com.apple.driver.AppleEFIRuntime 1.2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOStorageFamily 1.5.6
com.apple.iokit.IOHIDFamily 1.5.7
com.apple.driver.AppleACPIPlatform 1.2.5
com.apple.iokit.IOACPIFamily 1.2.0
com.apple.iokit.IOPCIFamily 2.6
I have removed avast security and repaired disc permissions .Also carried ot AHT
Im in a panic now as well as my machine !So, is Avast still showing up in the crash logs?
Have you blown the dust out lately?
Get Temperature Monitor to see if it's heat related...
http://www.macupdate.com/info.php/id/12381/temperature-monitor
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons
See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...
http://support.apple.com/kb/PH7029
Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?
How much RAM & free Disk space do you have also, click on the Memory & Disk Usage Tabs.
Open Console in Utilities & see if there are any clues or repeating messages when this happens.
In the Memory tab of Activity Monitor, are there a lot of Pageouts? -
Are the replacement Heatsinks fixing people's Random Shutdown problems?
Is the replacement heatsink (the shorter one) still the method of choice from Apple for fixing Random Shutdown problems?
Is it working for people who've had it done recently?Does this max out the CPU?
Yes. People who advocate this are testing to see if it's possible to induce a "random" shut down.
Why would anyone want to do that?
Good question. I've seen two reasons put forward: (a) It's better to make it happen now yourself rather let it strike out of the blue at some later date (and if running this test doesn't induce RSDs you can feel confident that your computer is probably immune); (b) If you take your MacBook to an Apple Store it could be useful for demonstrating to an Apple "genius" that your computer has the problem, especially if your shutdowns are infrequent.
(personally, I don't agree with (a))
MacBook (OS 10.4.8) iMac G4 (OS 10.3.9) -
Overheating or random shutdown?
Last night I while I was using my iMac it randomly shutdown twice, one right after another.
I have had the random shutdown problem in the past but have not experienced one for quite some time. (I had taken several steps to fix, including running the disk utilities and deleting some power management file. Whatever I did seemed to be working.)
I had also been using iMovie, exporting movies, all day. I had also been heavily using iPhoto and Firefox, moving photos out and onto Facebook. The case was hot to the touch and iStatpro said that the power supply was around 159 degrees F and the CPU was around 135 degrees F. Is it possible I triggered some sort of safety cutoff?
Please help me out here. I love this computer but the random shutdowns are totally killing it. Thanks in advance.Hello All,
Here's my experience with unexpected shutdowns...
My 20" Intel iMac is 6 months old - August 08.
- After shutting it down one evening as per normal, it just wouldn't turn on the next morning. Nothing I did worked: different power socket, changed the fuse (UK plug) etc. When I had just about given up carrying it around the house, it suddenly came back to life. Went to the shop to buy milk, got back and off it was again. Weird. So I spoke to Apple Care who suggested I take it down to the Apple Store in central London, UK. I laboriously did so (try taking the underground with an iMac... not fun) and dropped it off mid afternoon.
- Got a call the same evening from Apple Store: my iMac turned on fine first time (typical), tests were being run on it (basically stress testing the processor with multiple processes), and it was fine. No fault was found, I could go and pick it up.
- So I take it back home the next day, again battling with London commuters with my heavy, bulky iMac box and plug it in. All fine. Work all day on it as per normal (nothing intensive). Then at about 10pm, it just turns off. No warning, nothing. Just off, and this time its staying off. I let it cool down, nothing. Diffent plugs, nothing. Change the plug fuse, nothing. Next morning, nothing. Its dead.
- So I head off directly to the Apple Store again, iMac in hand, and battle it out again with London commuters on the underground. I explain the situation, am promised this will be a priority repair...
- Eventually, after 10 days (Christmas got in the way), I get a call that it is ready. Two items of hardware were changed, namely 1) power supply and 2) Cable/DC Power/SATA/Inverter. Though none of them were actually faulty, they are the items that can cause sudden shutdowns...
- I pick it up, and it seems fine since. But upon switching it on, I noticed the whole bottom half of my dispay was dim. Bright at the top, grey at the bottom... Another chat with Apple Care (by then am on first name terms with the whole team), we do various hardware resets to no avail. Am advised to drop it off at Apple. So off I go to the Apple Store again.
And I just got it back again.. with a new LCD display...
(http://discussions.apple.com/thread.jspa?threadID=1730239&tstart=0)
So the cost of all repairs to my 6 months old iMac is now more than half of the overall cost of the machine. Still, credit to Apple for not quibbling on any of the above issues, and fixing them (relatively) quickly and efficiently.
Now lets hope my iMac stays on and stays bright... -
Do the newer macbooks also suffer random shutdowns?
Hi there, I'm considering buying a Mac, and I'm stumped for choice. I'm choosing between an iMac 17 inch to replace my PC, or a Macbook for portability. If I am going to be buying a Macbook, I want to know if Apple tested them for random shutdowns first, just so I know that I won't be buying a machine that I'll have to send out within the first week of recieving it. If the new macbooks (as in the ones with Core 2 Duo processors) still suffer random shutdowns I'll probably go for an iMac instead.
You're claim that everyone who owns 1 (22 out of 25 people) has a problem is total hogwash. Geez, why would you say such a thing? I recently sold my Core Duo BlackBook, one of the first 500 off the assembly line), and never once had a problem with it - ever! I really didn't want to sell it because it was such a fine workhorse but I wanted 801.n on my home network and needed a C2D to get that. I carried it around on all my hospital rounds and it contained every one of my patient's health records. If MacBooks were as you claimed then Jobs must of personally touched my BlackBook with the luck of the Gods!
Before it was even sold I bought another C2D BlackBook, loaded it with 3Gig of RAM (yes, you CAN upgrade to 3Gig) and the thing is a most excellent machine. Faster, sleeker, and works like a champ. I transferred all my patient's records within 20 minutes.
My advice: don't believe the naysayers. Especially here. These forums were established to assist MacBook users with all issues, including problems. But the number of problems is miniscule and those you read here come from less than 1% of the MacBook owners.
The Core Duo BlackBook sold for just $200 less then what I paid for it and it was fully loaded with everything I could put on it when I originally purchased it. I used it a full year (May to May) and figured the $200 was a year's worth of cheap rental.
BTW, I got a better BlackBook for less money this time around. Faster CPU, larger hard drive, more RAM and a superior laptop to those of my colleagues - what more could a geek physician ask for?
Tim... -
Greetings to All,
I have been reading all these posts regarding random shutdowns on the MacBooks, and although I have never had it happen on either of my MacBooks (Week 27 and 29), I have had to troubleshoot a few that were having some issues, at our campus, with what was thought to be random shutdowns. These are Faculty/Staff machines.
Since time was at a premium, for me, I only spot-checked the batch of 7 and took peoples word for it. They have been following the discussions, after someone enlightened them to the discussion pages. I had one shut down on me after about 15 minutes of run time and it had hung up on a printer issue. I tried it again after letting it cool down, and it did the same thing after 30 minutes this time, and it was only when I went to do a test print – it hung again. There could have been others with this problem, but I didn’t have time to play around, and the others that I did test were a matter of fixing the user more than anything else.
I wiped them all clean, and reinstalled the OS X 10.4.7 from scratch, as well as Office 2004, and all of the Adobe software. The machine in question was used here for almost a week putting it through its paces without a single issue. I gave it and the others back to the users and everything was fine until a couple of days ago – she had had it for a week, and the shutdown trouble started again.
It turns out that some unauthorized software was installed; some printer drivers were installed for use at home, and some strange off the wall open source games. I blew it all away, again, and reinstalled as I did before and it’s working OK again. I did the same thing on another one that came back with more unauthorized stuff installed and other changes. It’s clean and working as normal, and all the other units are reporting OK, as I check on the folks every day.
I did do one other thing, I reseated the memory chips in all of them - and we bought the additional memory from Apple. They all have 1.256 Gig of Ram.
These were all bought in late July, but I didn’t look at the week they were built.
I do not work for Apple, I’m the Network Manager/Engineer for a large community college, and one of the few Mac users that have a fairly high level of hardware experience with regards to the Macs, as well as PeeCees, Solaris, HP-UX and so on and so forth.
It appears that bad software; drivers, programs, etc can kill the machine as well as hardware. My personal MacBooks have been working fine, so far and they have been hard at work every day for many hours a day with Parallels loaded so I can manage my Microsoft Active Directory – works great, too. I also have PeeCee notebooks and am perfectly happy with them, but I prefer a Mac and I don't want to lug around more than one notebook at a time. My other MacBook stays home for use there.
Cheers……. ☺
iBook 12" 1.42 MacBook Black 2.0 Mac OS X (10.4.7) 17" iMac PPC, 17" iMac Intel, Powerbook 12" 867, G-4 Tower, iMac Flat Panel, morI agree that it may be to soon to tell if the issue has gone away, and I hope it has. At the current time all of those MacBooks are up and running - I just called two of users that had the most trouble and they are happy campers, as they use them everyday for their classes, overhead projectors, Key Note presentations, email, and all the usual stuff.
On another note, and your timing is perfect, the Macbook that has been giving us the most trouble is back, with the same unauthorized software back on it. It was doing the random shut down thing until I removed all that software. As soon as I did that and turned it on, it started working again, and as of this point in time I'm writing this on it. I have been using the thing all morning for my daily routines without a glitch. I even installed Parallels on it and will install Win XP later.
I don't think heat is the issue, because when it's not behaving correctly, it shutdown within a minute or two. I have felt underneath and it is at room temperature. It is a lot warmer when I have it working, like right now writing this and burning a CD.
Am I satisfied that it's fixed for good - not a chance, I need to test further and pass this notebook around to my staff for a week. The Faculty member won't take it back as she is not happy, has no confidence in it and has decided that she wanted her desktop back.
What I have may not be the same thing as the other postings have eluded to, or maybe it is - who knows. I have 40 of these things, with 30 of them in a lab situation, and so far so good - not a glitch. We have Freeze-X on them so they can't install anything on them in the labs, so each time they reboot, they revert back to the way they were configured - works cool. I can't do that to the Faculty/Staff, much to my chagrin.
All of these machines are from the same time frame - bought at the same time, in otherwords.
I'll keep watching the saga unfold, and post if anything for sure comes along in the way of a fix, that I may get directly from Apple. They don't seem to know much about this issue, right now.
Cheers ............... -
Random Shutdown/Thermal Runaway
Unfortunately, the AppleCare Plan on my iMac G5 (iSight) expired a month ago. Or, to be a little more clear on the irony, a month before I started getting a repeat of a random shutdown issue that I had the machine in for about a year ago. These typically happen when my son is playing WoW or we are watching YouTube vids, movie previews, etc. or just plain using a lot of processing power.
*Most recent detail on the forced sleep shows the following:*
1/23/09 8:27:06 PM kernel IOPMSlotsMacRISC4::determineSleepSupport has canSleep true
1/23/09 8:27:06 PM kernel Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
1/23/09 8:27:06 PM kernel SMUNeo2PlatformPlugin core dump:
1/23/09 8:27:06 PM kernel IOHWControls:
1/23/09 8:27:06 PM kernel [0] "ODD Fan" Type:"fan-rpm" Id:0 TGT:1475 CUR:1476
1/23/09 8:27:06 PM kernel [1] "HDD Fan" Type:"fan-rpm" Id:2 TGT:1975 CUR:1976
1/23/09 8:27:06 PM kernel [2] "sysclk slew" Type:"slew" Id:100 TGT:0 CUR:0
1/23/09 8:27:06 PM kernel [3] "CPU Fan" Type:"fan-rpm" Id:1 TGT:3600 CUR:3600
1/23/09 8:27:06 PM kernel IOHWSensors:
1/23/09 8:27:06 PM kernel [0] "CPU Power" Type:"power" Id:3 CUR:19.55327 W
1/23/09 8:27:06 PM kernel [1] "ODD Temp" Type:"temperature" Id:5 CUR:44.32768 C
1/23/09 8:27:06 PM kernel [2] "HD Temp" Type:"temperature" Id:4 CUR:52.32768 C
1/23/09 8:27:06 PM kernel [3] "GPU Ambient" Type:"temperature" Id:8 CUR:56.16384 C
1/23/09 8:27:06 PM kernel [4] "NB Temp" Type:"temperature" Id:9 CUR:84.8192 C
1/23/09 8:27:06 PM kernel [5] "GPU Temp" Type:"temperature" Id:10 CUR:79.0 C
1/23/09 8:27:06 PM kernel [6] "NB Ambient" Type:"temperature" Id:7 CUR:54.32768 C
1/23/09 8:27:06 PM kernel [7] "CPU Voltage" Type:"voltage" Id:2 CUR:11.61504 V
1/23/09 8:27:06 PM kernel [8] "CPU T-Diode" Type:"temp" Id:0 CUR:85.2628 C
1/23/09 8:27:06 PM kernel [9] "CPU Current" Type:"current" Id:1 CUR:1.60800 A
1/23/09 8:27:06 PM kernel [10] "Incoming Air Temp" Type:"temperature" Id:6 CUR:35.0 C
1/23/09 8:27:06 PM kernel IOHWCtrlLoops:
1/23/09 8:27:06 PM kernel [0] "Clock Slew" Id:0 MetaState:0 "Dynamic Power Step"
1/23/09 8:27:06 PM kernel [1] "M33 CPU Control" Id:1 MetaState:0 "Normal"
1/23/09 8:27:06 PM kernel [2] "M33 HD Control" Id:2 MetaState:0 "Normal"
1/23/09 8:27:06 PM kernel [3] "M33 ODD Control" Id:3 MetaState:0 "Normal"
1/23/09 8:27:06 PM kernel [4] "M33 GPU Control" Id:4 MetaState:0 "Normal"
1/23/09 8:27:06 PM kernel [5] "M33 KODIAK Control" Id:5 MetaState:0 "Normal"
1/23/09 8:27:06 PM kernel ---------------------------------
Have tried the standard resets of PRAM and SMU, permission repair, etc. which, though fun, have not done anything to solve the problem.
Any thoughts, suggestions as to what I can do or what can be done now that I am outside the AppleCare Plan would be very appreciated. Other than spend lots of money on a repair of course!
_Just to give you a little peak into the frequency, here is a short sample from console_:
1/21/09 7:54:38 PM kernel Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
1/21/09 7:56:51 PM kernel Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
1/21/09 7:59:36 PM kernel Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
1/21/09 8:54:00 PM kernel Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
1/22/09 11:13:58 PM kernel Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
1/22/09 11:17:50 PM kernel Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
1/22/09 11:24:11 PM kernel Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
1/22/09 11:41:16 PM kernel Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
1/23/09 4:40:52 PM kernel Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
1/23/09 4:46:17 PM kernel Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
1/23/09 4:48:58 PM kernel Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
1/23/09 6:00:00 PM kernel Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
1/23/09 8:25:20 PM kernel Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
Message was edited by: James SeinesYour power supply is failing, take it in and have it replaced, your symptoms are classic and point to thermal overload caused by the power supply failing.
You might try calling Apple Customer Relations at 800-767-2775 and see if you can talk them into paying for the repair. Be polite but firm and ask to be escalated to the next level. -
Like some others, I have started having random shutdowns and some high fan activity. So I can probably guess that it is the power supply.
However, in previous posts on this topic, some have suggested checking a couple of different acitivity logs that exist somewhere on everyone's Mac.
My question is...what logs might they be, and how does one find them?
Thanks for any assistance....
CHUCK
iMac G5 Mac OS X (10.4.8)Hi Chuck--
But is there a log that would show me why the
computer randomly shutdown?
Shutdowns and going to sleep are two different things. If your power supply is starting to fail, your computer will periodically just shutdown completely. Sometimes, the fans will run faster, but often, they won't. If this happens, you can find it out by looking at the system log right after you reboot, or by typing a command in the Terminal application. Terminal is found in your Utilities folder. You would just open it and type the following command, followed by the "enter" key:
<pre class="command">sudo dmesg | grep shutdown</pre>Unfortunately, those codes are not published anywhere. However, my iMac G5 has shut off a couple of times due to the UPS inexplicably draining its battery. The last time was Sunday night, and here's the code I get from that command (you'll have to type in your password when it asks):
<pre class="command">AppleSMU -- shutdown cause = -110</pre>I've also seen -118 and -122 as the error codes. I think the latter came when I had the same random shutdown problem. You can also find the same information in your system log, using the Console application. However, it's mixed in with a whole bunch of other stuff, so it's harder to find. You can use the little search window at the top right of the Console app to help you narrow it down. If your system has been on overnight since it last shut down, you may need to look at an older log, so look at the one marked system.log.0.gz for yesterday, and so on, where the larger the number in the name, the older it is.
The second problem is that the computer overheats and puts itself to sleep. This is, fortunately, easier to find in the logs. Once it cools down a bit and you can get it running again, use the Console application and see if you see lines much like this:
<pre class="command">May 28 10:49:08 localhost kernel: Thermal Manager: max temperature exceeded for 30 seconds, forcing system sleep
May 28 10:49:08 localhost kernel: SMUNeo2PlatformPlugin core dump:
May 28 10:49:09 localhost kernel: IOHWControls:
May 28 10:49:09 localhost kernel: [0] "System" Type:"fan-rpm" Id:0 TGT:1343 CUR:1343
May 28 10:49:09 localhost kernel: [1] "Hard Drive" Type:"fan-rpm" Id:2 TGT:1929 CUR:1919
May 28 10:49:09 localhost kernel: [2] "CPU" Type:"fan-rpm" Id:1 TGT:4400 CUR:4401
May 28 10:49:09 localhost kernel: [3] "sysclk slew" Type:"slew" Id:256 TGT:1 CUR:1
May 28 10:49:09 localhost kernel: IOHWSensors:
May 28 10:49:09 localhost kernel: [0] "CPU Power" Type:"power" Id:5 CUR:12.2119 W
May 28 10:49:09 localhost kernel: [1] "CPU T-Diode" Type:"temp" Id:0 CUR:85.38558 C
May 28 10:49:09 localhost kernel: [2] "CPU Current" Type:"current" Id:1 CUR:1.15552 A
May 28 10:49:09 localhost kernel: [3] "CPU Voltage" Type:"voltage" Id:2 CUR:11.64384 V
May 28 10:49:09 localhost kernel: [4] "Hard drive" Type:"temperature" Id:4 CUR:54.0 C
May 28 10:49:09 localhost kernel: IOHWCtrlLoops:
May 28 10:49:09 localhost kernel: [0] "Clock Slew" Id:0 MetaState:1 "Force Reduced Speed"
May 28 10:49:09 localhost kernel: [1] "PowerMac8,1 B System Fans" Id:1 MetaState:0 "Normal"
May 28 10:49:09 localhost kernel: [2] "CPU Fan" Id:2 MetaState:0
May 28 10:49:09 localhost kernel: ---------------------------------</pre>Your output could be somewhat different, since this is the log from an iMac running 10.3.9, not Tiger.
If you see this error, the fans can't get enough cool air flowing through the interior of the computer. Some people have reported that they've had success in fixing it by carefully cleaning out the vent holes at the bottom of the iMac, so air flows freely again. They've reported that pet hair or dust can get in there and clog it up.
On the other hand, this log is from a replacement logic board on that iMac. When I showed the techs that log, they didn't even bother with any tests, other than look to see if the interior of the computer was dirty (it wasn't) before they decided to replace the logic board as a defective.
charlie -
Macbook problems, hard drive crash, random shutdown, freezes
I bought my macbook used a few months ago, and it worked flawlessly until about 3 weeks ago. The system started freezing and not booting (getting folder icon instead of apple at startup). I ran drive setup and tried to repair the drive, but this did not fix the problem. DiskWarrior also could not fix it. I pulled the drive and installed a new hard drive, as I wanted a larger capacity anyways. All my problems appeared fixed for about two weeks, then similar problems began occurring. I backed up all the files I needed to an external firewire drive and attempted to reformat the new internal drive. Drive Setup says it can not reformat the drive - can't mount it and if it does, the drive disappears while in the process of formatting. I pulled the new drive and am having it replaced under warranty. I am using the firewire drive to run my computer, and this seemed to work fine for a day or two until the computer just started shutting down with no warning. Everything goes black, including the little light on the front of the computer. I have to hold down the power button for 10 seconds before it lets me start the computer back up. I had read this may be a memory issue, so I ran memtest and it says the memory is fine (I need to do it in single user mode still, however). I also tried pulling both sticks of ram. They are both 1GB crucial memory. I put each stick in by itself and tried it in both slots and was able to reproduce the shutdown issue with any ram configuration of either stick.
After all this, I realized the firewire drive was only running 10.5, so I updated all the software through software update, and it is now running 10.5.2. It seems to be working better as I have not experienced a random shutdown yet, but I'm anticipating it may start back up soon. Today, however I experienced a different problem - the screen froze on me and the only way to get anything to happen was to force a shutdown with them power button. It's restarted and seems to be working fine again for now.
I've run some logs and here's some things I've found:
When the latest freeze happened, I got this repeated over 100 times:
Apr 29 11:04:31 jon-turners-macbook quicklookd[536]: CGContextClosePath: no current point.
I've also seen this:
Apr 29 11:18:19 jon-turners-macbook kernel[0]: Previous Shutdown Cause: 3
Apr 29 11:18:19 jon-turners-macbook kernel[0]: GFX0: family specific matching fails
Apr 25 19:19:50 localhost kernel[0]: hi mem tramps at 0xffe00000
Should there be anything else I can check? I would run Apple Hardware Utilities, but I don't have the original disks, just the Leopard installer. I have Disk Warrior, but it seems strange this would happen with multiple systems and drives. I'd like to get Techtool Pro, but haven't had the money/time to order it yet.Thanks for the replies!
Yeah, I think it's the HDD. I was just worried that the RAM was bad and corrupted the HDD or something, but given the symptoms I think you guys are right. Ordered a 7200RPM 320GB HDD off Amazon Prime...will be here tomorrow
I'll post how it goes after I finish installing it. I'm backing up as I type.
I wonder if I can fix the ir port and the sleep indicator light when I install the hard-drive. The sleep indicator light never turns off. It stays on as long as my computer is on, only turns off when I shut it down. -
K9N Platinum: CPU upgrade = Random shutdowns..
I just installed a new AMD Athlon 64 X2 3800+ EE in my MSI K9N Platinum motherboard (MS-7250 v1.0, the 070 model according to the box). I had updated the BIOS to version 1.7 before installing the CPU. Anyhow, I got the CPU installed and it seemed to be running fine. Until I started playing my games. Upon playing fifteen (!!!) minutes of Day of Defeat, the system completely turned off. COMPLETELY. No error messages. I check core temp's log to make sure the CPU wasnt overheating; it wasnt. The max temp was 38C on one of the cores. Just to make sure the CPU wasnt the problem, I ran two instances of prime95 for 5 hours and there were no calculation errors whatsoever. I also ran 3-4 loops of SuperPi, using the 32M test. No errors.
I have come to the conclusion that it must be the motherboard, and possibly it does not like the CPU. Or else it is having the same random shutdown problems as many other K9N Platinum/Ultra boards are experiencing. From what i have read, this issue only relates to boards that are 040, 050, or 060 models. I have a 070 model, and I AM GETTING THIS PROBLEM!!
Help!!!
Full specs:
MSI K9N Platinum MS7250 V1.0, BIOS 1.7, model 070
AMD Athlon 64 X2 3800+ EE (old CPU: AMD Athlon 64 3500+; had no issues with the 3500+) vcore: 1.225
1 GB OCZ Platinum DDR2-800, 5-5-5-15, 2.1v
eVGA GeForce 7800GT videocard with Zalman VF900, 490/1220
Hitachi Deskstar 7K80 SATA HDD
LITE-ON DVD-ROM drive
Floppy drive
3x 80mm fans, 1 cold cathode
Antec Truepower 430 watt PSU, dual +12v @ 17A a piece.
Any ideas?well, i know that ACPI has to do with power saving features.
http://en.wikipedia.org/wiki/ACPI
and HPET also has something to do with CPUs
http://en.wikipedia.org/wiki/HPET
and MCP55 is the nortbridge.
so i suppose i can conclude that it protects from overvoltage or promotes more power-saving? i dunno i really dont care as long as my PC works now, -
White Macbook 2006 random shutdown solved removed cpu heatsink and more
I picked up a cheap macbook from a secondhand retailer for $300 and it regularly shutdown, froze, restarted as well as the grey kernel panic screen completely random no real pattern. I set about trying to solve the problem swapping ram and hard drive with my identical 2006 macbook (which I had similar problems with last year, fixed that one with a new battery connector cable). The ram and hard drive made no difference so I downloaded istat menus to see if any combination of cpu voltage, current and temperature were causing the random shutdowns. It seemed when the temperature reached certain values the computer would shutdown or freeze(around 30 to 50 degrees). I'd read on other forums about faulty cpu temperature diodes so I reapplied heatsink compound to the cpu heatsink and checked all the wiring for shorts but nothing seemed to solve the problem. I was ready to retire the computer and use it for spares for my other macbook when needed but I pulled the keyboard off one more time and tried something completely radical. This fix requires some forward planning and software installation but it has completely solved my Random shutdowns completely.
for instructions see my next post *Fix for random shutdowns white macbook*Ok this is not for the non technical person but it is quite a simple process with the right instructions.
This first step is very important install the software coolbook($10) and fan control (Free)( not smc fan control). Set up coolbook to operate the cpu at the lowest speed and voltage for both power adapter and battery(1002MHz and .95Volts). Remove the keyboard to access the computer logic board (instructions can be found at iFixit). Remove the four screws and two connectors holding the heatsink to the logicboard and gently lift the heatsink out (very important that you leave the fan screwed in and connected). Close the computer back up if you wish to test just gently connect the keyboard and loosly sit the keyboard back in. Restart and reset the pram immediately. Let the computer boot up and then open system preferences and configure Fan Control to your liking. So far no random shutdowns for over a week (was getting many a day previously. -
Macbook won't detect external display anymore - Random shutdown injury??
Hi,
my Macbook has the dreaded random shutdown thing happening, often it can't even get through the startup sequence. If I reset the PMU and PRAM and check the disk every week I can keep it running. Applecare are making not particularly helpful suggestions like "run it in safe mode" - hello people, random means it can take days to happen again... I use this computer for work so I need it at full capacity every day!!!
Anyway, enough angry ranting. The casualty of today's RS and subsequent PRAM PMU resetting is my external display (Viewsonic LCD). The macbook is no longer sending signals to it (display says "no signal"). When I ask the macbook to "detect displays" nothing happens. I have restarted the macbook several times and unplugged and replugged the display connection it doesn't help. Yes, I have the AC power cable plugged in on the Macbook (I know it doesn't like talking to the screen if I don't).
The display and macbook have always worked fine together in the past...
Does anyone have any suggestions on how to test for causes or fix this display related problem?
MacBook Mac OS X (10.4.8)
Powerbook G4 Mac OS X (10.4.2)You don't mention ever having brought the problem to Apple's attention, or what resulted from your request for Apple's help with it. This isn't a universal or widespread problem. It may be a hardware fault in your own equipment that needs to be resolved with a repair, or it may be a software problem (corrupt file, incompatible software conflict, update needed, etc., etc.). You seem to think Apple should have fixed it for you without your lifting a finger, and you're eager to complain about Apple's lack of support. But you've offered nothing to indicate that Apple even knows you need support. You do have to ask for it. Have you done so?
We have no idea what steps you've taken to try to narrow down the possibilities, e.g., making sure the monitor is turned on; trying a different video cable as iVmichael has suggested; testing the monitor with the same cable on a different computer; testing a different monitor with the same cable and then with a diferent cable on your computer; substituting a different cable adapter, if you are using one; applying all applicable system software updates and then Repairing Permissions and Repairing Disk; starting in Safe Mode and seeing whether the monitor is recognized and activated then; seeing whether the monitor is detected in System Profiler; and so on. You may have done some of these things, but you haven't told us about them or about the results. -
To Everyone with Random Shutdowns! (Solved! REALLY!)
Hey all,
I had posted about a week back about my Macbook (Core duo white, late 2006), it was having the same symptoms as some of the others with the known random shutdown syndrome (RSS). Like many others I had thought it was the end of my macbook and the logicboard needed replacing because that is what the 'genius' people do, but I was still wondering what would cause it. It would randomly shut off! (or so I thought) I'd be typing in Safari, watching a youtube video, and even playing games, it would just shut off and I could hear the hard drive spin down. I'd restart and it would do it again sometimes right away, sometimes hours later.
This got me to thinking (like others have said) that it must be an issue with over heating. To test my theory I backed up my HD, and tried to reinstall Snow Leopard after zeroing the HD (as a fresh install). During the install process the Macbook's fan started to get loud and then it happened, it died again! So, this proved to me that it is NOT a software/OS issue at all, which means the said efforts in other posts of changing screen saver and energy saver settings had nothing to do with the cause! Aha moment!
I thought to myself... something is making it shutdown, obviously, and has to do with too much heat as the fan was going crazy even while reinstalling the OS. After reading many posts on different support forums I came accross the possibility that it could be the heatsink and/or sensor that is attached to it. I also found out that this "RSS" only applies to the non-unibody, core duo, and core 2 duo macbooks... you know what that means?
These models are the only ones with the shared memory and GPU on the same heatsink! GAH! A possible solution presents itself? To make a long post even longer... I removed the keyboard, carefully unscrewed the heatsink and fan and what did I see? Cracked and dried out thermal paste on the CPU AND GPU, they are both under the same heatsink after all, this was bad, really bad.
Luckily I had some Arctic Silver thermal paste in a tube from years ago when I upgraded my PowerMac CPU. Using some rubbing alcohol and a soft cloth I removed the crud on the heatsink, processor, and GPU (I might add that there was way too much paste on there in the first place). I waited an extra few minutes to make sure the alcohol evaporated, and then I applied a small (dime sized) amount of thermal past directly onto the two chips, I aligned the heatsink carefully and gave it a very small gentle push down onto the chips, reattached the sensor wire to the mainboard, and screwed the heatsink back in.
After putting the keyboard back on and making sure all screws were in... I immediately turned on the laptop and reinstalled the OS. The OS install took approximately 10 mintues! (crazy!) The last time I did that it took over 30 mins to install! I was stunned!
After the OS installed I let the computer idle and shut down, I let it sit for about an hour to allow the paste to contract as it cooled. After starting up again I immediately downloaded Temperature Monitor and installed it (I did have it running when my mac had RSS by the way), here are the results to prove my theory:
My Macbook with RSS:
CPU1 and CPU2 Idle temp - 114 degrees (F)
Heatsink temp - 128 degrees (F)
Approximate over heating temp - 184 degrees (F) (causing the heatsink sensor to shutdown the laptop)
My Macbook with new high quality thermal paste:
Idle temp of CPU1, CPU2, and GPU - 77 degrees (F)
Heatsink temp - 84 degrees (F)
Running temp with adobe CS4, youtube, and typing this message - 103 degrees (F)
Pretty amazing if you ask me!
Before I applied the thermal paste my Macbook took at least a minute to start up with a fresh OS install, now it only takes about 15 seconds! I have not heard the fan spin up and go crazy since! And I can't even explain to you how much fast it is now!
This does prove that Random shutdown syndrome (RSS) is caused ONLY by your GPU over heating due to old thermal paste between the chips and heatsink! A design flaw by Apple? probably not because thermal paste will crack and dry over time.
This also proves that energy conversion to data in the chips can decrease because of over heating, causing the computer performance to dramatically drop!
So before you take your out-of-warranty macbook to Apple or a repair shop, see what your internal temp readings are and try to replicate the problem with over heating your CPU/GPU! This was a 10 minute fix! I am still amazed at how much faster everything is, and haven't had a random shutdown since! I hope this helps alot of people that think they are out of luck and have to pay to get it fixed!
- Cory -I too have this problem as well and it has been getting worse lately, I don't know what to do anymore. Here is a little info about my macbookPro. I have the late 2008 unibody model, i bought it in late 2009 Refurbished from Apple. Recently my mac has been turning off out of nowhere. I may be doing something and all of a sudden it just shuts off, it usually happens faster when i start to open up more programs like Photoshop or Final Cut Pro. My mac is out of warranty now and i dont know how much apple is going to charge me to fix it. i mean they want 50 bucks just to talk to them on the phone (ridiculous if you ask me)!.
I have a temperature sensor installed and here is my data
CPU A Proximity: 126F
CPU A Temperature Diode: 133F
Graphics Processor Chip 1: 122F
Graphics Processor Heatsink 1: 113F
Graphics Processor Heatsink 2: 126F
Graphics Processor Temperature Diode: 131F
Left Palm Rest: 91F
Main Heatsink 3: 122F
Main Logic Board: 118F
Northbridge Chip: 127F
Northbridge Position: 124F
Here is more data from the Power
Battery Information:
Model Information:
Manufacturer: GSA-1281
Device Name: ASMB016
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 0
Hardware Revision: 0
Cell Revision: 0
Charge Information:
Charge Remaining (mAh): 3739
Fully Charged: No
Charging: No
Full Charge Capacity (mAh): 4610
Health Information:
Cycle Count: 68
Condition: Normal
Battery Installed: Yes
Amperage (mA): -1766
Voltage (mV): 11793
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 0
Disk Sleep Timer (Minutes): 0
Display Sleep Timer (Minutes): 90
Automatic Restart on Power Loss: No
Wake on AC Change: No
Wake on Clamshell Open: Yes
Wake on LAN: No
Display Sleep Uses Dim: Yes
GPUSwitch: 2
PrioritizeNetworkReachabilityOverSleep: 0
RestartAfterKernelPanic: 157680000
Battery Power:
System Sleep Timer (Minutes): 60
Disk Sleep Timer (Minutes): 0
Display Sleep Timer (Minutes): 2
Wake on AC Change: No
Wake on Clamshell Open: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
GPUSwitch: 2
Reduce Brightness: Yes
RestartAfterKernelPanic: 157680000
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: No
Charging: No
PLEASE HELP ME, I CAN NO LONGER TRUST MY MAC FOR WORK. any replies will be appreciated. thanks -
Random Shutdown Because of Heat Sensors?
I bought my white MacBook in mid-May (week 19 production) and it worked fine with the exception of a whine when I did not have the iSight Cam on, the occasional mooing after using the computer heavily then using the CPU lightly for a while, and the discoloration. If you ask me it wasn't that much of a set back because this computer was fast and reliable... or so I had thought!
All of a sudden about a week ago, after I had the discoloration fixed, thanks to AppleCare (which only took 5 days), my computer shut down randomly in the middle of light usage...
At first I had thought that my external hard drive was the problem and I was very upset that this had happened. I tried to reboot my computer, but all that would happen was the usual DVD drive start up sound and then it would turn off again. I tried about 5 times to restart it with no luck, so I walked away. About 20 minutes later I was able to start it back up...
After not using my external hard drive for a day, it happened again, in the middle of normal internet browsing and listening to music it randomly shutdown. I thought that maybe it was an OS 10.4.7 issue, because I had not had any problems with x.6, so I erased and restarted from scratch, and once again, another MacDeath. Once again, I thought it to be my fault in my installation of 2Gb of RAM. I re-installed the custom 2x256 RAM that came with the computer ( and will remain in my hands forever, because you can't even pay someone to take away a stick of 256Mb RAM these days) well after the old RAM was forcefully shoved back in, it died again! This is when I started to get mad...
I put up with the whinning, I put up with the heat, I put up with the discoloration (for a while), but now this? WHY!
Over the next week it happened almost daily and sometimes when I would turn on my computer after it being off for at least 5 hours, it would load my home screen and after about a minute I would hear the fan come on for a few seconds, and then it would die again. I noticed that most times that my MacBook would shutdown unexpectedly, the fan had just turned on for a few seconds or I was playing a game and the fan was already on...
So today I called AppleCare and I had to wait about 30 minutes before I talked to someone... (When I called last time about discoloration, the wait was about 5 minutes) So either there are more and more angry customers calling, or Apple is firing employees to increase their stock value...?
When I finally got through the man told me that it was most likely not the Logic Board, but instead FAULTY HEAT SENSORS and/or FAULTY HEAT SINK APPLICATION. I won't lie I have seen Core Duo Temp show readings as high as 91 C (about 196 degrees F). I knew that this things got hot, but not so hot as to start a fire if left on too long....
So I am getting a box from DHL tomorrow (woohoo) MacB. and I get to part ways again, but this time, from reading many threads, I assume our time apart will be much longer approaching around 2 WEEKS!!!
All I hope is that AppleCare will fix the heat sensors that are supposed to shutdown the computer when it gets overheated.... I have to go to school in about a month and I will not have time to deal with these kinds of issues! I really like the MacBook and all of it's features, but I did not sign up to get a MacDieOnMeBook!
APPLE USE SOME OF THE 24% SALE INCREASE THIS QUARTER TO HELP YOUR LOYAL CUSTOMERS WHO HAVE BEEN WITH YOU THROUGH THE GOOD AND THE BAD!
MB 2GHz White 2GB RAM - 250 GB External HD Mac OS X (10.4.6)As of yet i'm not exactly sure about the heatsink problem, although a few in here have reported machines that work well after having this part replaced, while others who only had the MLB replaced reported a recurrence of the problem.
as for the volume indicator, i noticed that mine did that too, but it was in fact muted whether or not the tool bar indicated it. i dismissed this as a small quirk, similar to when my volume indicator didnt change as i pressed the volume buttons on my old laptop. but so long as there was an acknowledging "squirt" noise on the computer indicating change of volume, that shouldnt be a problem.
good luck withyour MB -
well like alot of other users i got the random shutdown on my macbook the other night. i've been a long time windows user and finally got around to getting myself one of these nice new macbooks just last friday. (my pervious mac being a powerbook 190cs about 9yrs ago now) anyways all was going well till it randomly shut down on me. so i unplugged it and turned it on again this time it took alot less time to just shut itself down without my input. after this it wouldn't even make mac OS so i held the power button for 15 secs and it booted and didn't shut down for the rest of the night (except for when i reset it).
i had had boot camp installed and while i was in the city today i went into next byte and talked to the guy in there who said that some people had solved it with a software fix. i had a look through these forums and saw that bootcamp didn't seem to play a part in most cases of this happening.
i ended up deleting bootcamp off the hard drive as i was no longer using it after finding replacements for all bar VS 2005 and Access and was using them in parallels. after deleting bootcamp i haven't had a problem however in trying to work out what it was i noticed that instead of displaying the apple logo first up when i booted the machine it held the folder with ? on it for a minute. after getting rid of bootcamp this no longer happened.
i dunno how or why but it no longer seems to be randomly resetting and not turning on. i'm hoping that its fixed becuase i really don't wanna have to send it in to apple for some of the fixes other people have had to do.
anyways i just thought i'd post it incase it helps someone.Anybody have any ideas?
I shut it down for a couple days. Just tried starting it up last night and it only made it to the login screen before it shut down again. This time it didn't try to turn back on.
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