Range delivered broken and no one wants to repair it

Bought an open box range in store last week and scheduled a delivery for yesterday. Upon inspection in store only damage appeared to be cosmetic with a few dents on the side. Since it was going in between the counter and a wall the dents would not be visible so we decided to buy it. No other problems were disclosed at the time of purchase. When it arrived the delivery guys stated there was a wire broke and they couldn't repair it but to call geek squad and they'll send someone right out. Delivery guys left and took our old range and left the broken one. We called geek squad and after 45 minutes of being placed on hold while they figured out how to handle the situation informed us that someone from the store we purchased it at will contact us. 24 hours passed and never received a call so we went to the store to attempt to resolve the issue. Geek squad in store refused to send someone out to repair. They called 1-800-geek squ and they refused to send anyone out. Team lead said they will replace the range but since it was an open box we would have to pay the difference for a new one. No one wants to take responsibility and handle the situation. So what is likely going to happen is the range will be returned for a full refund and I will never step foot in that store or any Best buy again.

Hello tivo67,
Buying a new major appliance should be fun and exciting, especially when you find a really great deal. I'm very sorry to hear that this was not your experience due to the unexpected issue with the stove and I apologize for our disappointing you when you contacted us for a repair solution.
I understand that you spoke to Geek Squad Agents and a team lead about this situation. Did you also speak to a store manager during your visit? Were you presented with any options at all beyond returning the appliance?
Please know that I'm very grateful that you wrote to us with your concerns.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

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Range delivered broken and no one wants to repair it

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