Rant: Anyone else find the Lenovo parts site offensively difficult to use and useless?
I just tried to find a part on the Lenovo website, and found it to be just about as bad an on-line experience as one could imagine. Without a doubt, the worst example of e-commerce I have ever experienced. My situation: I know what FRU I need. So first, the site makes it impossible to look up directly. Why? Why, if I know a part number, does Lenovo make it hard to buy that part directly?
Ok, you play the cares your dealth. So I played by their rules. I tried to look up my model as requested. First, I filled out the asked-for model number (on http://shop.lenovo.com/SEUILibrary/controller/e/web/LenovoPortal/en_US/catalog.workflow:show-categor... But entering the number doesn't do anything! Hmmm. There is also a spot for me to "select my product". This is a pull-down list with 100s of items long - literally every Lenovo products ever - that is NOT ORGANIZED IN ANY WAY. Are these people crazy? Do they value my time so little, or customer satisfaction so little, that they don't care if their site wastes my time and I can't get the product I need? Then more fun. After putting in my model number and actually finding "W530" in a random list of dozens of thinkpad laptops, the site threw an error. It explained to me that I must have entered a number wrong. I've managed SW products, and this is unacceptable. The customer should never, ever, be allowed to enter anything close to something that is not recognized.
I've gotten good service when I 've called in. But based on this site alone, I'd never buy another Lenovo product again. And I'd recommend the same to others. I'm going on a rant to several forums about this, as well. Seriously, the worst website I've ever used is ... from a computer company? Really? A parts site, which you may be calling under extreme stress, does nothing but add more stress and frustration?
The W530 may be my last Lenovo. Which bums me out: I love the machine.
Smart people will recognize that i wrote this to vent, yes, but also to suggest to Lenovo that they have a significant opportunity for improving a competitive disadvantage and making it an advantage.
Two W530s, i7-3820QM, 2.7Ghz, 500Gb Samsung 850 Pro, 1920x1080, nVidia K2000m/100m, Win 7 Pro
T510, M540, 2.53Ghz, 1Tb hybrid drive, Win 7 Pro
Two T61ps, T9500/T9300, 2.6GHz, 8Gb RAM, 256Gb Samsung 840 Evo, 1900x1200, nVidia 256Mb FX 570m, Win 7 Pro/Ultimate
Good day.
Sorry you're having difficulty.
Please try your FRU P/N on this site:
http://www-304.ibm.com/shop/americas/webapp/wcs/stores/servlet/default/PromotionDisplay?promoName=pa... and see if you have better luck.
Hope this helps a bit.
Regards.
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X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.
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