Rapidsoftclearon jumping in as "there's malware here" starts doing a check (McAfee icon?), can't shut it off. Sudden appearance of this. Win 7
I start up Firefox 3.6 (I believe) and immediately window comes up saying "you have malware issue...". If that box is not 'x'd, a process with a McAfee-like symbol/icon starts listing trojans you allegedly have, and proposes you accept a program to handle this problem.
I am already running ESET antivirus which has seemed to work fine.
Started abruptly a day ago.
Sounds like Malware on your PC.
Install, update, and run these programs in this order. '''''(Not all programs detect the same Malware.)''''' They are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have.<br />
''Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.''
Malwarebytes' Anti-Malware - [http://www.malwarebytes.org/mbam.php] <br />
SuperAntispyware - [http://www.superantispyware.com/] <br />
AdAware - [http://www.lavasoftusa.com/software/adaware/] <br />
Spybot Search & Destroy - [http://www.safer-networking.org/en/index.html]
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: <br />
[http://www.spywarewarrior.com/index.php] <br />
[http://forum.aumha.org/] <br />
[http://www.spywareinfoforum.com/] <br />
[http://bleepingcomputer.com]
Similar Messages
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A couple of days ago, my I opened up my iMovie and it just goes into the blank screen. I am able to click on things like, "import" or "create" and it will take me into the next window, but when I choose an option, I receive a message that there is a problem, but they don't know what the problem is. It has been like this for the past couple of days. I have deleted and re-downloaded the app about 3 times and it still comes out the same. Please assist in any way possible!
Try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
When it's rebooted you can force a backup via Settings > iCLoud -
How do i stop getting spam coming to my mailbox using Yahoo Business mail? I use Yahoo Biz Mail, but am now getting a huge amount of spam. I don't get any using the same address on my iPhone. I ran a Malware app - didn't help. Any ideas??
Hello SkeeterOz,
It sounds like you’re seeing spam emails in the Mail application on your MacBook Air, but you aren’t seeing those spam emails on your iPhone. The article linked below will walk you through enabling Junk Mail filtering in Mail and specifying what you want to do with the emails that are filtered.
Mail (Mavericks): Change the junk mail filter
I hope this helps.
-Jason -
I'm running iTunes on a PC laptop and ready to move music to an independent hard drive. We want to add more music to it. I have used iTunes for a while for iPods. My wife and I have new iPhone 5S and would like to access the cloud for different types of music, but I will maintain the music in the cloud. (That's my job.) Can 2 iPhones use the same iCloud? We each have different Apple ID's. Thanks.
Music in the cloud is managed by the separate iTunes Match service ($25/year US). You would sign up to it on the PC, and your music library would be matched with the iTunes Store, and high quality versions of all songs would become available to you on any device also signed into iTunes Match. You should not delete your local copy from the PC, since you should retain a master version of all songs for safety.
You can use the same iTunes Match service, but you'd see the same music (you say you "would like to access the cloud for different types of music", but I'm not sure what you mean by that).
Matt -
When I use mt Appew TV remote it talks to me, in fast voice, telling me where I am, number of choices, etc. It is annoying and I can't find a way to just have screen on tv and then access whatever without this fast talking voice.
Turn off Voice Over in the Accessibility section of AppleTV Settings.
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hello guys. I need your help. I had an phone. iPhone5, bought last June of this month in China. I am a filipino, now I am here in Philippines. The problem has just started last week. Everytime I open my phone, there's a green color at center's screen bigger than my thumb. I tried to turn it ON/OFF for several times but the problm is still the same. Next, I open the "Erase All Settings" and finally delete all the files and the phone restarted. It keep on asking me to activate it but the phone can not be activated, it always appear like this " Were sorry, we are unable to continue with your activation at this time. Please try again later". Please help me
Read the article below:
iPhone: Troubleshooting activation issues -
I shut of my Ipad and now i have a black screen with the "busy wheel" spinning on a black screen for 4 hours! Can't shut it off, can't turn it on!!! Is there a reset button somewhere?
HI,
Reset iPad.
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appear
See Here:
If iPad won't turn on, or the display stops responding
From Here:
http://www.apple.com/support/ipad/basics/ -
Can I stop my cursor suddenly jumping to a random screen location ?
I'm on a Mac Pro running Mountain Lion.
I junked my bluetooth mouse because it was "sticky" and reluctant.
Using a very ordinary standard wired Apple mouse.
Frequently the cursor simply disappears while I'm working, and by scrubbing the mouse around wildly I can find it has jumped to another position, usually an edge, either vertically or horizontally.
As the bottom left corner of my screen is set to blank it this can be quite disconcerting when the screen goes black !
I've got used to it, but it's still very irritating at this level of kit - well, at any level really.
It's just happened again - I watched the cursor shhot off to bottom left without quite getting as far as the corner.
And I was typing, not even touching the mouse !
Does anyone know if I can cure it please ?In my experience this has to do with the way the laser/IR interacts with the surface. Make sure your mousing surface is clean and that there's nothing on the mouse itself that could be causing this.
Good luck -
Is there any Malware that affects Macs?
Hi everyone,
I recently bought a macbook pro and i wonder if i need a security app? I read something about Kaspersky for Mac, did anyone have an idea about this app?1. This is a comment on what you should and should not do to protect yourself from malicious software ("malware") that circulates on the Internet. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to your computer, or who has been able to log in to it remotely. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandboxing security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're smarter than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some red flags that indicate danger.
Software from an untrustworthy source
Software of any kind is distributed via BitTorrent or Usenet.
Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website.
Rogue websites such as Softonic and CNET Download distribute free applications that have been packaged in a superfluous "installer."
The software is advertised by means of spam or intrusive web popups.
Software that is plainly illegal or does something illegal
Software that you would otherwise have to pay for is "cracked" or "free."
An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission.
Conditional or unsolicited offers from strangers
A web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
You win a prize in a contest you never entered.
Someone on a message board such as this one is eager to help you, but only if you install an application of his choosing.
A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
Unexpected events
You open what looks like a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file or message.
An application does something inexplicable, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store — nothing else.
Why shouldn't you use commercial "anti-virus" products?
To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. New threats are emerging on a daily basis. Research has shown that most successful attacks are "zero-day" — that is, previously unknown. Recognition-based malware scanners do not defend against such attacks.
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. An anti-malware product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware, and even for that use it's not completely effective. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
Anti-virus software may be able to tell you which particular trojan it is, but do you really care? In practice, there's seldom a reason to use the software unless an institutional policy requires it. Windows malware is so widespread that you should assume it's in every unknown email attachment until proven otherwise.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither should you assume that you will always be safe from exploitation, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. "Hmmmm, this torrent is a crack of that new game I want. I think I'll download it. It could be a trojan, but the antivirus will warn me if it is." Then they wonder why their Mac is so slow all of a sudden. It's slow because it's running flat out mining bitcoins for a hacker who has already sold their credit card number and banking passwords to a criminal gang. Maybe a week later the antivirus does warn them, but what good does that do?
Nothing can lessen the need for safe computing practices. -
Is there any place here for this?
Is there any place here where I can just ask a general tech talk question?
I managed to lose access to my email account, and this is the closest thing to a general tech forum that I am registered on. It is the email address of my Mac account, among other things.
I guess I'll try to go find somewhere else otherwise.If your general tech talk question is Mac-related, then yes. Just stick around and someone will answer, eventually.
-
I Have Iphone 3G, But There Is Not Here Software Update Option.. Can You Tell Me What Can I Do?
Muhammad Tariq Khan wrote:
I Have Iphone 3G, ...
The iPhone 3G can only update as far as iOS 4.2.1
Muhammad Tariq Khan wrote:
... There Is Not Here Software Update Option..
that is Only a feature of iOS 5 or later. -
Hello there, am new here and very stressed, i have an Imac core i3 which is logging off itself after a few seconds of login, it goes back to the login menu where i put the password. I have tried to repair the os but my pioneer rom is not reading the disk. I press the :c" button on startup but its not picking up the disk in the rom, i have tried to put the disk in an external rom but same answer, am starting to think that my os disk is bad. Please help me.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
*Note: If FileVault is enabled under Mac OS X 10.7 or later, or if a firmware password is set, you can’t boot in safe mode.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
Hi, I don't know who to turn to: the person who handles all the compter stuff is out of town, This A.M.I started up Firefox and there was a message re an update, I thoght I new just to click on install and wait to re start Firefox. But what I can remember is that another window opened and asked me to choose 'something' (an icon or banner or?), I thought I must click something (I guess I should read all clearly). Firefox did update to 3.6.4, but it also inserted some sort of what might be called a banner? But it only partly covers the right one- half of my 3 toolbars at the top of the Firefox window. It can't be used for anything as it is just a mess of colors and unknowns, except what looks like a 'top' and what I recognize as a Firefox icon (but only partly visible)!! Now, what it does do is partly hide that whole portion of the toolbars and they are hard to read and in turn make this 'thing' impossible to figure out, if I would care to? I can't find anyway to remove it or use it?? But since the Firefox icon is on it, I guess you should know what it is and how to trash it. I am sorry for this occurrence caused my my carelessness, but I'm not much of a computer person ----HELP! Thank you for any help. Judi
== This happened ==
Every time Firefox opened
== Today, Thrsday June 24, 2010The only thing I can imagine: it's a [https://addons.mozilla.org/en-US/firefox/personas/ Persona].
Tools->Add-ons->Themes
Here should be the persona (lightweight theme)
and a button "Remove"
Click it (button Remove), and it (Persona, this mix of colors) should go away instantly.
Does it help you? -
I tried holding down both buttons like everyone said and this doesnt work. My phone was shipped new from Ontario to Sask and took about a week to get here,Could it be because my battery is so low? And shouldnt it power on when it's plugged in or show a phone charging icon or have some lite on? My laptop won't even discover it when I plug it in. When I first took it out of the box i called virgin mobile.The lady told me to put sim card in because it did turn on at first and was asking for sim card so i put it in and all kinds of languages were displayed so i clicked on english and then then somehow shut the phone off because i wasnt familiar with it yet i have no idea how i shut it off.Anyway, I read a bit further and saw where the power button was and tried to turn it back on. No luck the apple logo appears with what looks like a hairline crack on the apple itself and a very thin blue bar no thicker than a pen stroke its about halfway right behind the apple logo like its going to power on but it doesnt, it just goes black.Then when I hold the 2 buttons down, the home button and the power button at the same time, the apple logo flahes on about every 3or4 seconds as tho its going to turn on but it doesnt, occasionally the bar comes up with the logo but not every time.What can I do? Will it work if I let it charge for a couple hours? Does it need a couple hrs and shud there at least be a charging icon showing me its charging?? I have it hooked up by USB to my laptop charging.My computer and Itunes doesnt even acknowledge its even there. PLEASE HELP? Thanks so much!
Plug your phone into the wall charger for at least 30 minutes...make sure you have a sim card in the phone...then:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
Make sure you have no anti-virus software running or any firewalls...turn all of that stuff off. -
this is an apple generated message. simple!
what does it mean? so far no one at apple has a clue.
how do i fix it? nothing even begins to address this issue so far. generalities about system setup show a lack of respect for customers. yes my system is plugged in and i have reset and rebooted and rechecked everything. i need help because this a real problem that needs a real solution, not more platitudes.
help please, not more wasting of my time. i have spent an entire afternoon on this already.this is exactly the kind of response i expected, almost begged support to please not do this to me and yet there it is another meaningless, non helpful, standard template response to restart my apple tv.
this does NOT work which is why i am contacting you. i have tried all suggestions about unplugging and restarting and nothing works.
i live in an apartment and logon to the provided wifi wireless. so i do not have access to a router. however, management says they have talked with their provider and have been assured that the required ports are available.
remember all the jokes about how bad windows was because the solution was always to re boot. funny huh? how is apple any different.
i have been to the local apple care store and they are clueless, too.
should we just end it here and you admit that i will not be getting any support from apple on this one? i got the ipad because my kids were such big fans. it is difficult for me to share their enthusiasm.
at this point i am just curious about how you say you cannot support your own product so i can complete my file on this contact.
thanks...sorry it was you who got this problem..
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