Rate Apple customer service for me

I'm a new user and finding Apple customer service very un-responsive to resolving a problem I had with an unrecognized charge to my account. Account has been disabled and I have no access while they "investigate." I have given new credit card but that isn't speeding things up. All for a $1.29 charge! I'm not impressed but stuck with them if I want to keep my iPhone! In general, is there usually satisfaction with Apple? Or is there general dissatisfaction with their customer svc responses?

Apple has been rated #1 in customer service for a few years now.
With millions of iTunes customers, ther are bound to be some that have issues.
Usually they are pretty good about getting things sorted out. Respond to the previous email you received and give it 48 hours for a response.
problem I had with an unrecognized charge to my account.
You did call/write your CC company and dispute this charge, correct?

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APPLE customer service for ipod touch

sorry if this is a bit dragged out post, but i'll limit it to as short as possible.
bought my daughter an ipod touch for last christmas which has always been inside a hard case and never been outside and is like new when out of case(for cleaning).
last month or so it developed a small prob with sound not playing on some tracks(posted in here also), i sent it back to apple for repair, they sent it back saying it was software issue and they updated software accordingly, within days of recieving it back it started to develop another problem with the screen flickering on and off and the totally stopped responding to touch,called apple again to inform them of this and they asked for it back,sent it back again(only using their package service & UPS courier) i recieved it back a few days later with a very crude note stating they will not be repairing it because it has been subject to abuse/neglect in the form of liquid damage. no explaination as to what has been damaged or even cost of repair. i know for a fact 100% this has not been near water or any liquid, i have asked apple for an explaination and sent them 3 letters of complaint which they do not answer,i have now contacted consumer direct uk, they are advising small claims action.
anyone have similar problem or any advice they can offer? looking on consumeraffairs.com this seems to be a regular tactic of apple

If the water sensor has been triggered, Apple will refuse warranty service. You state that the iPod has never been exposed to moisture. I'm not saying that you would not tell the truth, but many people claim that a unit hasn't been abused only to find/admit later that it has, so your protestations will probably be in vain. Apple will point to the sensor being triggered as hard evidence that it has indeed come in contact with moisture. Heck, unless you've had the unit in your possession 24/7 since you got it, you can't even with certainty say that it hasn't; many children have, for instance, inadvertently and sometimes unknowingly had a spill in a backpack that damaged some electronic device.
As others have suggested, you can try taking the unit to an Apple Store and discussing the issue. You can also call the Apple tech support line and asking to speak with a customer service representative. But I would guess that neither route will be of any use; Apple sees the moisture sensor triggered and that ends the matter for them.
You can see your options for out-of-warranty service from Apple here:
http://www.apple.com/uk/support/ipod/service/faq/#warranty6
They have flat repair prices for iPods which you can see here:
http://www.apple.com/support/ipod/service/prices/#uk
Alternatively, you can pursue repair though third-party service providers. Whether or not those would be more cost-effective I can't say.
Message was edited by: Dave Sawyer

Apple Customer Service for Fraud issue

How can I get in touch with someone at Apple who can help me with a fraud issue? Someone stole my CC # and made several purchases at Itunes, totalling nearly $1000 before the fraud watch company caught up with them and placed a block on the card. The bank said to use 1-866-712-7753 for Apple, but that's just a recording saying to go to the internet.
The bank says I need to inform Apple of the issue, and record everything they say, and present it to them. But I cannot figure out how to contact a Fraud department, or a person on the phone or via Email who can help.
Please help me contact someone at Apple who can help a fraud victim.
Jack.

Yes, Thanks! I swear the "Chat" feature wasn't there earlier, but I did find and use it just now.
The tech was capable, the support was good. He said they're unable to issue credits before the details are worked out between the fraud teams at Apple and my bank. He has enough details to get started at Apple.
I got hints from the bank that they'd issue provisional credits for the funds, but first I had to contact Apple and get their people working on it, then relay the results to the bank.

My i-phone Not charging because Sunken pins and Green Belt3 Power Mac Center said even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number..my question for what are thwy there?

My i-phone 5s is not charging because of Sunken pins where the socket is plugged. According Power Mac Center at Green Belt3 even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number in Singapore!!! ..my question for what are they there? not alt all very friendly and helpful!!

Send an e-mail with all this in it directly to Tim Cook. Seriously. You can send e-mail to him.
You might also try this forum here for more ideas: http://forums.macrumors.com/index.php?

Apple apps store do double charged me for only one application purchased and i can't find an email of apple customer service.

Apple apps store do double charged me for only one application purchased and i can't find an email of apple customer service.
<Email Edited By Host>

These are user-to-user forums - I've asked the hosts to remove your email address from your post.
Tou can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I just want to share my experience or rather terrible experience with apple service.....I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......ther

I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......there was some cosmetic problems with the screen of my Mac book pro....they replaced it but the computer would not turn on....and btw when I went to pick up my computer the representative handover my computer to another guy without checking his id who was there to pick up his phone.......then I had to take it back second time this time they messed up my iWork...I took it back but they couldn't retrieve my history of purchase of iWork...and then when I installed the iWork at home...none of the applications is working.... .I will have to take is back fourth time.....I loved apple products but may be not anymore.......

Other than what Shotist007's remarks (which solves nothing) your experience is not common. First I would speak to the store manager to get things rectified for you. If that doesn't work out then I would contact AppleCare and speak to a customer service representative and complain via that venue.

I CAN NOT BELIEVE APPLE OFFERS NO PHONE CUSTOMER SERVICE FOR ITUNES USERS!

I have been unable to access my purchased music on my new computer (the old one crashed before I could back up my purchased itunes music). I clicked "check for purchases," and received one of several television shows I purchased and NONE of the dozons of songs and albums. When I clicked "check for purchases" again, a box came up that said "all purchases have been downloaded for this account." Does Apple really not allow you to recover your purchased music in this situation? Does Apple really put profits ahead of customer satisfaction to the extent that they've eliminated phone customer service for itunes altogether? Well, I know the answer to the second question from research is yes. How sad. But can anyone help me with the first Q? Is all my purchased music really gone permanently? Thanks. -Matt

Hi, Matt.
Apple's policy is clear: iTS purchases can be downloaded only once. It is your responsibility to make back-ups.
That being said, at their discretion they have made one-time exceptions to this policy. You can ask for an exception by submitting the form at the bottom of this page:
http://www.apple.com/support/itunes/store/backup/
Good Luck! But whatever the response from Apple, remember:
Your music is valuable - please back it up!

HT204088 Does anyone know how to speak to customer service for iTunes? I got charged for something and have no clue what I got charged for. I have not used iTunes yet. There is no way on the apple site to get this resolved.

Does anyone know how to speak to human being in customer service for iTunes? I got charged for something and have no clue what I got charged for. I have not used iTunes yet. I have spent a lot of time trying to get this resolved on the apple site and there just seems no way to do it. Thanks.

iTunes Customer Service is an online service unless they feel they need to call you.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

Can anyone give me a contact email address for apple customer services?, Can anyone give me a contact email address for apple customer services?

Can anyone give me a contact email for Apple Customer services?
I would rather not rant on here!

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

How can I send an e-mail to Apple Customer Service?

Does anybody know how I can reach Apple Customer Service via e-mail?
Since they repeatedly delete the questions I post to this discussion platform, maybe I can communicate with them via e-mail.
If you are one of the Apple customer service people who are screening and deleting my posts, could you kindly send me an e-mail instead so we can start a communication.
Any help/hints would be highly appreciated.
Thank you.

Unfortunately, that email address is not Customer Service; it is for problems relating to your Apple Support Community account only and will therefore most likely not have the desired results.
Apple has not published an email address for customer service; the best way to contact them for that would be at their corporate address in Cupertino:
http://www.apple.com/contact/

We need a new section entitled: Issues With Apple Customer Service

"This Feedback about the Discussions forum is intended for questions about how to use Apple Discussions and for general constructive feedback about how the Discussions system is operating or how it may be improved. Please use this forum appropriately. Failure to do so may result in your posting privileges to this forum being disabled.
If your question concerns a hardware or software technical issue, please do not post in this forum — instead, go to the Apple Discussions Homepage, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the Post New Topic link. "
Alright, I have a suggestion for improvement. We need a new forum section for complaints about the way Apple is treating us.
To make sure I'm being clear, let me give you an example of just such a post that may be included in such a section.
I ordered online the family packs of Leopard, iWork '08 and iLife '08 on November 6th. I received an email telling me my order had been shipped on November 7th.
On November 9th I decided to check the progress of my shippment by logging on to FedEx. To my surprise, it had been delivered! Not to me but another party. I could download a PDF from FedEx and see the signature.
After trying to deal with FedEx for a few days I was finally told to deal with Apple because they would have to initiate the investigation. Fine. These things happen.
On 11/13/2007 I spoke with an Apple Customer Service Representative and received an Apple Issue Number and Case Number. I was told that it should be resolved in a few days. It wasn't.
11/20/2007, Here's where it gets interesting. In talking with them again I explained that since my signature was not on the FedEx ticket it had not been delivered properly if at all. I explained that since FedEx was clearly at fault the package should be shipped again. Finally they agreed. I was told that my package would be shipped and to expect an email.
11/23/2007, I was told again that nothing would be shipped until after an investigation had been completed. So did they lie? I spoke with a manager who kept repeating that he was sorry for the mis-communication. That became very frustrating to say the least. Remember, FedEx requires a signature. Without it or my permission to deliver somewhere else they must deliver to me and get my signature. The FedEx PDF clearly shows another persons signature.
Equally frustrating is the fact that they will not keep me informed as to the status. I have to call them and wait on hold. I did get a couple of emails with text along the lines of, "We continue to work with our carrier on your lost package. "
However, there is no way to reply to these form letters. The only way to stay in touch with Apple is to call and be put on hold.
Twice, after giving them my order number and being put on hold "while they look up my records" or whatever, the call was disconnected. I'm not saying they did so on purpose but the results were the same. Another call, another round of giving my order number and explaining to yet again a new person the details of the situation.
I've had many problems with Apple since becoming a customer in June of 2006 but I just can't let this go. I need a place to warn others. If you buy something, you might be better off buying it from a store instead of on-line. This kind of information is needed to warn others concerning the business practices of Apple should something go wrong. This is why we need a new section for putting forth such complaints.

It seems to me that the real problem here is with FedEx, as I have encountered similar types of problems with them in the past. Even though a signature is required, I have had packages left on my porch. When I enquired, someone had actually signed (i.e.forged) my name! Other times it has been left on my porch with some other signature. When I call to complain, FedEx just seems to think there is no problem as long as I got my package. They seem totally unconcerned even though a signature is required and I definitely did not authorize delivery with no signature. I have expressed my concerns directly to Apple, but have no way of knowing if it has done any good. I think this problem is worse with FedEx ground, as that is contracted out. Around here anyway, i think the drivers will sign the ticket and leave the package just so they won't have to make another trip. It's not right, and it's not supposed to happen this way, but i know it does.
Apple entrusted your package to FedEx in good faith that it would be delivered to you, and that your signature would be required for you to receive it. That should have resulted in you receiving it. however, due to a false signature, you did not. Clearly, FedEx is responsible.
If the package was supposedly delivered to your address, but has a false signature, I wonder if the driver might have signed the delivery ticket or gotten someone else to sign it and just left it on your porch or something like that. If so, it could have been subsequently stolen. If something like this happened, it might explain why things are so bogged down in the investigation at Apple. From their viewpoint, the package was delivered and a signature was obtained and they are probably being stonewalled by FedEx.
A user to user discussion forum such as Apple Discussions won't help with delivery problems. It's best to report them directly to Apple as you have done. If you continue to have problems, you can call Apple and ask to speak to Apple Customer Relations. They may well be able to cut through the red tape. You could also express your concern in the "Feedback to Apple" section. Maybe if enough people complain, they might consider awarding the shipping contract to someone else. Or perhaps the other shippers are even worse.
One of my recent shipments was evidently lost in a typhoon. But when I called Apple, a replacement was sent out immediately. This is more what I would expect of Apple, and you have every right to expect similar treatment.
If FedEx delivered to the wrong address and got a wrong signature, they should be expected to go back and retrieve the package. But if they delivered to your address and did not get your signature, then you would be well within your rights to go to your local Better Business Bureau and file a complaint against FedEx. That might possibly get some action of some sort. FedEx cannot ignore the BBB as easily as they can ignore you. If your signature was actually forged, you will certainly be able to prove that the signature on the delivery ticket is definitely not yours. And you could forward the BBB complaint to Apple. I don't know if this would help or just muddy the water, but it would put a little more pressure on FedEx I would think.
In the meantime, I would certainly speak to Apple Customer Relations and see if they can help you out here. They want happy Apple customers, and I think they would like to know about the extreme frustrations you are experiencing through no fault of your own.
I sympathize with your problems, and I hope that you are able to get them resolved soon.
Good luck!

Apple Customer Service - Where can you find it?

Why can't you contact Apple support, the automated system ask a question then automatically gives you a bogus high call volume and hangs up on you. Frustrated, On the 12th I stayed up most of the night to pre-order, at 3am on the morning of the 12th the website was not available, I ordered a 6plus around 9:00am. The conformation said 1 to 2 week delivery, and I spent $1,000.00 for the 6 plus, when I went back to check the order status it now says 3 to 4 week delivery. Then I tried to contact Apple Customer Service "what a Joke" to see if I could expedite shipping, it is impossible to get someone to actually talk to you, when you follow the instructions of the voice automated system and provide the answers the system ask, it then says call volume is to high, I have done this three days in a row, and get the same message regardless the time of day. I ordered the 6 plus because my corporate team asked if they can switch from the droids. If this is what Apple calls Customer Service, I will think twice about ordering X,XXX plus phones. What happen to Apple, they use to be service oriented. If you can't speak to someone about issues, and needs, then the phrase CSR Customer Service is invalid, and does not exist my world. If I treated my customers this way, I would lose $500mm in business. What a hype, take the order, then change delivery several days later.

Did you call the 1 800 MY APPLE number? Or try chat on the Apple store site?
https://secure2.store.apple.com/us/sign_in/order?c=aHR0cHM6Ly9zZWN1cmUyLnN0b3JlL mFwcGxlLmNvbS91cy9hY2NvdW50L2hvbWV8MWFvc…
Other than this, there isn't anything your fellow users here can help you with unfortunately.

Congratulations Apple Customer Service!

So, like a good little Steve Jobs acolyte, I sat around patiently waiting for the latest iPod Updater, vainly hoping that Apple would take the opportunity to fix a HIGHLY annoying bug that is exclusive to the iPod 5G software.
Alas, I should have known better. While renowned for its ability to make beautiful, easy to use, dare i say life changing computers and computer peripherals, Apple is also infamous for its SUCKY customer service.
I'm not talking about a wish list for touch screens, iPod phones, etc. I mean a bona fide problem with the software.
In a nutshell, this weird glitch is as follows: if you have an artist with two songs, only one of which has album info in the tags, then when trying to browse your music by "Artist", ONLY THE SONG WITH ALBUM INFO SHOWS UP. The other song is there - you can get to it by browsing by "Songs". Not a big deal if you have only a 100 songs, but when you have thousands, with many that are single tracks with no album info, this presents a problem. A HUGELY annoying problem. I know from testing that the nano, mini and prior versions of the iPod do not have this problem. Only the 5G. Oh, careful internet searching reveals that others have this problem too, so it's not just my unit.
Emails (note plural) to Apple customer service have gone unanswered. And whoever coined the term "Genius Bar" has a truly demented sense of humor.
Again, congratulations to Apple for living up to their standards of mediocrity for customer care. You should be proud!!

While I appreciate the spirit of this post, especially as my original post was admittedly snarky, I must point out...
High customer satisfaction DOES NOT EQUAL good/great customer service.
Customers should be satisfied with the iPod right out of the box - it's a great product. And Apple surely deserves the brand recognition - it has created something with deep cultural resonance. These are the items pointed out in your news release.
But who are we kidding? How many customers had iPods that were expensive paperweights once their batteries died. Apple initially refused to replace these batteries, much to the chagrin of those users (I applaud Apple's decision to reverse course on this). There are other instances of poor customer SERVICE that I won't bother to point out.

Complete apple customer service incompetence

Well, I'm not sure where to post a statement like this but here goes...
At the beginning of September, I had ordered a new 15 inch macbook pro from apple with the quicker hardrive, which proceeded to arrive within the the next week (good job there). The problem came when the trackpad and keyboard started to sporadically cease responding (while external keyboards and mice would function just fine). Eventually they stopped working all together. This was within the first week of owning the computer. After taking it to the nearest apple authorized dealer/repair shop, the computer was diagnosed with an extremely rare bug/flaw. Apple decided to take the computer back and do an exchange. The problem was, in order to send the computer back, I still had to wait for the special fedex shipping labels from them to arrive. After about a week the labels had not yet arrived, so apple gave me the special numbers without the label to get the computer shipped out any way. After the computer started its trip, Apple, given the tracking numbers was going to expedite the replacement to get things done as quick as possible. Its now October first, a month later, and I still have no Macbook Pro (which was going to be my college computer). Now it turns out someone at Apple customer service screwed up and cancelled sending out the replacement upon also canceling the labels that wouldn't be needed. So now the new computer was supposedly given the order to get sent out today, how long will it take this time? By the way, those labels arrived just last week. So now they obviously have the messed up computer, and my money, but I still don't have anything (except $50 dollars put back on the credit card). When does this start getting called theft?
I love Apple products, I've been using them my whole life, but this is the worst case of incompetence in the case of customer service that I've ever seen.

check out my posts about the same issue in the macbook section. I ended up going to a macbook pro. feel free to email me for some serious comments!

Defective Batteries and Apple Customer Service

I just spoke with Apple Customer Service today about the battery in My MBP 2.16CD, which is, according to them, defective. However, since it just recently became unable to hold a charge, and is 1 month out of warranty, they will not replace it. This is despite the fact that it only has 99 cycles on it, and will only hold a 1800mAh charge!
I am very dissapointed that they would admit that the product is defective, but not offer any recompense. I know its out of warranty (by 1 month, it was a replacement battery) but it seems dodgy that they would refuse any sort of service. Has anyone had similar experiences? Is there any consumer legislation that can be brought to their attention?

Hi,
I have the same experience with a dodgy Customer Service. At a service point in my city they told me that they would repair the battery for free, but since i bought it at apple directly i should first asks permission via Customer Service. And after a 30 minute wait on a mobile phone they told me; out of warranty even though 70 loading cycles is not normal for a mac-book-pro battery. I send them a letter, but no response. They like to tell you that since its a battery, you can never claim more than the 1 year warranty; which i think is nonsense, since it is an advanced power device with its own set of chips en led indicators that happens to hold a battery. Anyway; very frustrating indeed to communicate with the boys and girls from Customer Service, and no positive result. It was my first experience with them [and i'm using apple since 1990!] and so far so bad.

Rate Apple customer service for me

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