Razr M - Android Version Update?

Hi, so I have a Razr M and it was running on Android version 4.4. I had to do a factory reset recently on it and am now running back on version 4.1.2. Every time I go to Settings - About phone - System updates it tells me my device is up to date. It's obviously not if I'm still on 4.1.2. Is there anyway to force it to update back to 4.4? Or what is going on? It updated originally back in May or June. Did something change?
Thanks,
Nikki.

Jviperm,
I'm sorry to hear that your Razr HD is losing battery life after the update. I'd like to offer options that might help. Have you attempted to put the device in safe mode? http://vz.to/W6Ax37 . I would even suggest to clear the temporary files http://vz.to/1fnw33B. If that doesn't help I'd suggest to save all your information then do a hard reset. http://vz.to/1j7V5Ul
VanetrisC_VZW
Follow us on Twitter @vzwsupport

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