Razr / Razr Maxx Help Page = Motorla & Google

I have put this info in a couple of other Area's but i wanted to Start a Thread Just for this Help Paige so One can Come Directly to it).
To help them with Questions and to Download a Copy of the New Jelly Bean Manual for the two Razr's it has allot of information all you need is the Latest Adobe update for your Computer..
I will add more to this thread as time goes on...

Since i posted the above there's been an update I'm Putting this on the Forum Click in the Center of the Picture to Blow out the Picture Read the Announcement: http://goo.gl/lZT4A Verizon is Now Pushing Two Updates instead of One i don't know if it's at the same time and Why there doing this in the first place is beyond me. Hopefully news of this will be out Soon.! Stay Tuned b33

Similar Messages

New Razr Maxx help Page -- Motorola

The help page for the Razr has been updated a bit here is the new and improved: Via the Link b33
https://motorola-global-portal.custhelp.com/app/answers/prod_detail/a_id/77329/p/30,6720,8417
Here is some other Links to Tap on as Well have a Look at each and every one:
https://forums.motorola.com/pages/00add97d6c
https://motorola-global-portal.custhelp.com/app/standalone/country-selector/software-upgrade
https://motorola-global-portal.custhelp.com/app/software-upgrade-news/g_id/1949
https://motorola-global-portal.custhelp.com/app/software-upgrade-news/g_id/1949#gs=eyJndWlkZUlEIjoxOTQ5LCJxdWVzdGlvbklEIjoxLCJyZXNwb25zZUlEIjo0LCJndWlkZVNlc3Npb24iOiJJVGtkcHZqbCIsInNlc3Npb25JRCI6IlAxRGFudmpsIn0.

@JP: It all depends what your APP's your running on your Maxx an your Settings you have it on get this app it's called Circle Battery app it not only shows you your battery level but it will also will show you what is consuming the battery the most. It could be how long your Time out is on the Display to how high the setting is on the Display like on mine my Display i have it set on 10 to 15% an the Automatic Brightness is set to Off. An there are more i have done on Maxx to Mention on here for one's to Care about Reading. So i will leave it at this you can get every little trickle out of that batter but you just have to Tinker with settings an Smart Actions is a good place to Start.
Jaxle67 the app you said you got i never have tried it out but if it's proving good service for ya that's good an as for E.Q. i know it's good an all you have to do is as Wildman what his thoughts are on it. He told me about it when it first came out about a little over a year ago. An i have used it ever Since an i got the paid version 3months after trying the Free Version. So you might give it a Try if the other doesn't pan out. Good luck with it An have Fun with new Maxx. B33

RAZR / RAZR MAXX Helpful Tips..

Tip No. 1 Battery Tips..
https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417
Rechargeable batteries have a limited number of charge cycles and will naturally degrade over time. You've probably experienced this with other battery-powered products - you find yourself charging the battery more often as the charge just doesn't seem to hold as often as it once did. Eventually, you may need to replace the internal battery.
There are a couple of things you can do before replacing the battery. Sometimes it's a matter of changing a few settings that will ensure you're getting all the power you can from your battery. Motorola Customer Service can help you with this process over the phone.
Before you call:
We recommend that you completely deplete the battery by allowing the device to completely shut down when the battery has depleted.
Once your product shuts down, plug it into the charger that came in the original box, and allow it to charge to 100%.
Once you've completed this charging cycle, call Motorola Support at 800-734-5870, and the team will diagnose your battery, and recommend setting changes or actions.If your battery does need to be replaced, we offer two battery replacement options:
The battery only replacement program lets you send your product to Motorola so that we can replace the battery and return the device back to you. If your device is within the warranty period there is no charge for this service. If your device is outside of the warranty period, the cost of this service is $49 plus applicable taxes.
You can expect to receive the device back approximately 5 business days from the time we receive the device. Use our online repair submission process to get going.
With the expedited battery replacement program, for an extra charge we'll provide you with a FedEx label to return your product. If your device is within the warranty period the charge for this service is $19 plus applicable taxes. If your device is outside of the warranty period, the cost of this service is $69 plus applicable taxes.
You can expect to receive the device back 3 days after we receive the unit. Use our online repair submission process to get going.
Additional Battery Tips: 1 1/2
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/77264/p/30,6720,8417
Built-in tools to assist you in optimizing battery life:
Power control widget
Data Saver
Motorola Task Manager
CLICK HERE for community advice suggestions on using SmartActions to extend battery life.
You can also get step by step video instructions on how to use SmartActions to help conserve battery life. Using your phone, from your home screen touch Apps > Help Center> Tours > under Getting Started touch theBattery Saving Tips and Tricks video.
Things you should know about your battery
This product uses a non-removable battery. The battery should only be replaced by a Motorola-approved service facility. Any attempt to remove or replace your battery may damage the product.
The DROID RAZR MAXX is feature-rich and can run a virtually limitless number of applications, making it useful for many tasks. Your particular usage will affect how long you can go before recharging your battery. Playing games, running applications, and surfing the Web increase the power use of the computer-like functions of the DROID RAZR MAXX. Calling and texting utilize its phone functions. Depending on your use mix, time between charges will vary. We know you want to use the device to its fullest and offer you these tips to help you get the most from your phone while going as long as possible between charges.
New batteries are not fully charged. Plug the battery charger into your phone and an electrical outlet. Your phone might take several seconds to start charging the battery. Charging time from 0% takes approx. 5.5 hours.
Tips:
It is recomended to use a wall charger to charge the phone instead of USB cable plugged in to a computer.
It may take several charging cycles for your battery to reach optimum performance.
If your device is completely discharged, it may take several minutes for the device to begin charging.
Ensure you are using a Motorola specific charger. Other chargers might take longer to charge your battery, or cause your calls to fail during charging.
Tips to extend battery life:
During initial set up of your Google and social networking account, your phone's battery may drain faster than usual due to the amount of data transferred. After the initial sync, and a few charging cycles, your battery will reach its maximum capacity.We strongly recommend to keep the phone attached to the charger during the initial sync.
See where you power is going: Tap Home > Menu > Settings > Battery information > Battery use.
When setting the phone down after use, quickly press the power key to invoke a blank screen. Selecting a shorter back light duration will also help conserve power by blanking the screen when not in use.
Lower the display brightness. Set Brightness to Automatic or low: Tap Home > Settings > Display >Brightness
Set Screen timeout to 1 minute or less: Tap Home > Settings > Display > Screen Timeout
Turn animation off: Tap Home > Settings > Display > Animation > No animation
Turn off GPS when not in use. Active GPS can take a lot of power. Exit from navigation apps when not in use. Tap Menu > Settings > Location & Security > Use GPS satellites and Use wireless networks uncheck.
Turn WiFi off when not in use : Tap Menu > Settings > Wireless & Networks > Uncheck Wi-Fi
Turn Bluetooth off when not in use: Tap Menu > Settings > Wireless & Networks > Uncheck Bluetooth
Applications which uses battery power: Certain streaming Music, Music Players, Talk, Video Chat, Navigation, Weather, and Map apps. widgets and live wallpapers, are notorious battery drainers. In addition certain Facebook, Twitter, Email and other apps that constantly sync over the internet can reduce your battery life. We recommend you use the Motorola task manager application. Task Managers let you monitor how apps use memory and processing power and identify apps that are using too many resources.
Reboot your phone If you are getting only a few hours of battery life or your phone is running slow, it is probably not your phone. An app or widget is probably the cause. Restart your phone to clear background apps: Press and hold the power button > Tap Power off. Then turn the phone back on. Daily reboots can help keep rogue apps from taking battery life.
Use the AC adapter to charge your phone whenever possible.
Toggle Bluetooth, Wi-Fi, and GPS on or off as needed. These can be placed on your desktop by selecting an open area of your screen and selecting them. individually or using the Android Power Control Widget.
Clear all notifications from the notification bar as much as possible.
Ensure you do not have have duplicate email accounts. Duplicate email account will drain battery life. To check for duplicate email accounts, touch > My Accounts > Advanced set up and ensure there are no duplicates. To remove an account, touch the account > Menu > Remove account.
We suggest charging each night so you start the day fully charged and ready to go!
Tip No.2 Screen Lock..
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/86349/p/30,6720,8417
How does my screen lock and unlock features work with the Android 4.0.4 (Ice Cream Sandwich) upgrade?
With Android 4.0.4 (Ice Cream Sandwich) your device now has several different lock options available.
To access your lock options, touch > Settings > Security.
Screen Lock Options
Slide - provides no protection, but lets you get to the Home screen quickly, or open Camera and start taking pictures immediately.
Face Unlock - lets you unlock your phone by looking at it. This is the least secure lock option.
Pattern - lets you draw a simple pattern with your finger to unlock the phone. This is slightly more secure than Face Unlock.
PIN - requires four or more numbers. Longer PINs tend to be more secure.
Password - requires four or more letters or numbers. This is the most secure option, as long as you create a strong password.
The Lock Screen on Android 4.0.4 (Ice Cream sandwich) uses two timers. The first timer is the "Sleep" timer which turns off the device display to extend battery life. You can turn the display on and swipe to unlock. The second timer called the "Automatic lock" timer turns on security features like pin, pattern, password or face unlock and protects the device from unknown users. This "Automatic lock" timer begins after the "Sleep" timer expires and you will be asked to enter personally recognizable data like pin, pattern, password or the face unlock when the display is powered on.To adjust the "Automatically lock" timer go to Settings > Security > Automatically lock > Select desired time frame.To adjust the "Sleep" setting go to Settings > Display > Sleep > Select desired time frameIf you are using facial recognition and do not want the "slide to unlock" to appear, set the "automatic lock" timer to "5sec".Power button instantly locksThere is a new option in Android 4.0.4 which will automatically lock the device when the display is on and the power button is pressed. As soon as the power button is pressed your device will lock.To activate the "Power button instantly locks" setting, go to Settings > Security > Toggle the Power button instantly locksIt is important to note your phone may contain security policies set by your IT administrator which may override any settings you attempt to set under screen security. For example, if you set your phone to automatically lock for 30 minutes and phone locks after 10 minutes, it may be due to security policies set by your IT Administrator. Please contact your IT Admin for more information.
For more information on using your new lock features select one of the quick links below:Lock and unlock basics Set screen lock Respond to incoming callsFace unlock is grayed out
To unlock the screen, press the Power key, then touch and flick to .To lock the screen, press the Power key, or let the screen time out (don't press anything).Tip: To add a message to the lock screen:1. From the home screen, touch > System settings.2. Touch Security > Owner info and type your message.
Set screen lockDepending how you use your phone, you may want to set some form of automatic screen lock to prevent unauthorized access. If a screen lock has been set, the screen locks when your phone's display goes to sleep. It is important to note your phone may contain security policies set by your IT administrator which may override any setting you attempt to set under screen securityBefore setting a screen lock it is important to note that you will need your Gmail / Google Account credentials to reset any security lock, so please do not set a security lock on your device without first setting up a valid Gmail/Google Account you can remember and access.To adjust your phone's lock settings:1. From the Home screen touch > Settings2. Touch Security > Screen lock.3. Touch the type of lock you want and follow the onscreen instructions.
If you have previously set a lock, you must enter the pattern, PIN, or password to unlock the lock settings.4. You can choose among these lock options, listed in approximate order of strength: Slide, Face Unlock, Pattern,Pin, and PasswordAfter you set a lock here, a lock screen displays whenever your screen wakes up, requesting the pattern, PIN, or other specified key
Respond to incoming CallsWhile the screen is locked, you can respond to incoming calls in three ways.
To answer a call, touchand flick to .
To send an incoming call to your voicemail, touch and flick to .
To send a pre-set text message to the caller, touch and flick to . Select a message to immediately send it.
Tip: To silence an incoming call alert, press the Power key or the volume keys.
Face unlock is grayed out
Face unlock may be grayed out due to security policies set by your IT administrator which may override any setting you attempt to set under screen security. Contact your IT admin for more information.
Tip No.3   Basic ways to navigate around your DROID RAZR/RAZR MAXX
There are a couple of basic ways to navigate around your phone. Watch for these common elements and you'll get what you need in any app.
Let the action bar be your guide
After you open an app, check for an action bar at the top, which includes:
App icon on the app's main screenOr the Up button to return to the main screen
Menu for changing the view
Buttons for frequent actions
More actions (if needed)When using the app, also check the top and bottom of the screen for more options such as Save, Done, andCancel.
For an example of an action bar:
Touch > Email to see:
Confirm it's the main screen of the app.
Switch to views of other accounts.
Sync email. Compose a message.
When you open an email, the action bar changes:
Return to the main screen of the app.
View the title of the opened email message.
Reply to the message, Reply all, Forward, or Compose new.
Note that two navigation buttons are similar, but work differently. Repeatedly touch the Up button at the top left of the screen to return to the main screen of the current app. Or touch at the bottom of the touchscreen to reopen the previous screen, regardless of its source.
Use tabs to find more content
Some apps use tabs at the top of the screen to keep things organized.
Touch a tab that you want to open:
The opened tab is underlined with highlighter.
Touch a tab at the edge or flick the tab bar to scroll to more tabs:
Swipe left/right below the tab bar to scroll through multiple screens, and even scroll across tabs:
Look for tabs in and and .
Updated by B33 Aug. 04 2012

Tip No.5 -- How do I set up and troubleshoot Wi-Fi issues?
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/77259/p/30,6720,8417
Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.
Note: The DROID RAZR MAXX will only operate on the 2.4 GHz frequency and will not work on the 5GHz frequency.
Quick links
Wi-Fi set up instructions for Android 4.X (Ice Cream Sandwich) users
Activate Wi-Fi
Obtain the MAC address
Using Mobile Hotspot
Wireless Lan Supported Specs
Set Wi-Fi to work smarter, not harder
Troubleshooting
Unable to stream any media when connected to Wi-Fi network, but can still surf using the web browser.
Ruckus WiFi router issue
Activate Wi-Fi
To turn Wi-Fi on and connect to a wireless network:
From the home screen press the menu key.
Tap Settings.
Tap Wireless and networks.
Touch the Wi-Fi check box to turn Wi-Fi on.
The phone will scan for available wireless networks.
Tap Wi-Fi settings.
The network names and security settings (Open network or Secured with WEP) of detected Wi-Fi networks are displayed in the Wi-Fi networks section.
Tap a Wi-Fi network to connect. When you select an open network, you will be automatically connected to the network. When you select a network that is secured with WEP, enter the WEP (security) key and then touchConnect.
Obtain the MAC addressTo obtain the MAC address:
From the applications tray, tap Settings.
Tap About Phone.
Tap Status and scroll to Wi-Fi Mac address.
Using Mobile Hotspot. Click here to learn more.
Wireless Lan Supported Specs
802.11b/g/n
WEP
WPA/WPA2 PSK
802.1x EAP
Set Wi-Fi to work smarter, not harderTo save battery power, give your Wi-Fi connection a rest when you're not using it. Use the Wi-Fi sleep policy to set your Wi-Fi connection to sleep when the display turns off and reconnect when it turns on.
From the Home screen, press the menu key > Settings.
Touch Wireless & networks > Wi-Fi settings.
Press the menu key > Advanced > Wi-Fi sleep policy.
Touch When screen turns off.
TroubleshootingNote: A software update is now rolling out, and includes enhancements in Wi-Fi performance and more. Click herefor full details.Unable to establish connection with the phone
The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Can't connect to Internet
Try a different URL or web site address.
Disconnect and try connecting to the network again.
Enter correct Password (WEP-WAP/WPA key).
If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Cannot connect to certain web sites using HotSpot
A software update is now rolling out, and includes enhancements in HotSpot performance and more. Click here for full details
Ruckus WiFi router issueIssue: Device does not connect to Ruckus WiFi router (example model#: 2825)
Description: In DHD11 TA3 we have an IP address conflict between the LTE IP address and the default gateway address with the Ruckus router.
Work around: Change the default gateway address on the router as follows:
Login Router through Browser: http://192.168.20.1
User name: user
Password: password
(user name and pass written on AP)
goto "Local network" under Configuration section on the Left side.
change the field in : "Local IP Address" from 192.168.20.1 to
192.168.0.1
Change :"Starting Address" from 192.168.20.2 to 192.168.0.2
click update settings.Note: We become aware of an issue with a certain Wi-Fi router Router: Netgear N600 WNDR3400, that may experience loss of Internet Connectivity on Wi-Fi signal with the DROID RAZR MAXX.Here's our solution for this issue:
Go to the wireless settings for the Netgear router from a browser on your PC by going to192.168.1.1
On the Router Manager screen, go to the Setup section in the left hand column and select Wireless Settings
Under the Wireless Network (2.4GHz b/g/n) section change the channel from Auto to a static channel of your choosing. (Any number from 01 -11)
Scroll down to the bottom of the Wireless Settings screen and select Apply.
For Android 4.X (Ice Cream Sandwich) users.
TURN WI-FI POWER ON OR OFF
Touch Menu > System settings, then touch the Wi-Fi power switch to turn it or .Note: To extend battery life, turn off Wi-Fi power when not in use.
WI-FI SEARCH & CONNECT
When Wi-Fi is on, the Wi-Fi in range indicator appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.To search for a network when Wi-Fi is off:
Touch Menu > System settings > Wi-Fi.
Touch the Wi-Fi power switch to turn it and scan. Your smartphone lists the networks it finds within range.Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch Menu > Advanced.
Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect.
When your smartphone is connected to the network, the Wi-Fi connected indicator appears in the status bar.Tip: When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.
WI-FI HOTSPOT
You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact Verizon Wireless for details.To set up your smartphone as a Wi-Fi hotspot:
Touch Menu > System settings > Tethering & Mobile Hotspot > Mobile Hotspot to turn on the hotspot.
Touch Mobile Hotspot settings > Configure Mobile Hotspot to change hotspot security and configuration settings:
Network SSID: Enter a unique name for your hotspot and touch Next.
Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.
Broadcast Channel: Select a channel that minimizes potential interference. You may need to try different channels after your hotspot is active for a time.
Touch Save when the settings are complete.
When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Security type, and entering the correct Password.
A recent Update to these Instructions above Can Be Found Here:
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/71988/p/30,6720,8417

Droid RAZR (not MAXX) 4G, service drops on GB and ICS

Okay, the forums are full of threads concerning this issue. The phone loses data connectivity as well as voice. Every person seems to have a different opinion as to when or where their service drops, and I have tried to find a fix (official or not) since I first got my RAZR.
I got my phone sometime in March 2012 from a Verizon store during a promotion. I was happy I can get a phone with better hardware than my DROID X (awesome phone-best I ever had). I didn't care much about the 4G, but I considered it a perk for upgrading.
1. A day later I started having problems with my service. The 4G connection would drop, the 4G icon would turn white and then disappear for good. The phone would have no data connection at all but a few seconds later the white 4G icon would reappear and turn blue later. I thought it is because the 4G coverage is spotty as I was constantly moving from one place to another. But I got home (where I never had problems and Verizon service was always excellent) and it would do the same thing.
2. I have data connectivity and voice service but I turn off the screen. When I turn the screen back on, data connection is lost and I have no service available. I had one error that said "SIM card invalid" or something like that a few times. On Gingerbread I just switched to 3G only and I had no problems. But every time I switched back to use the LTE, I had the same problem over and over.
3. Upgraded to ICS as I figured Motorola and Verizon worked together to find a "cure" for these sudden service losses. I was wrong. With ICS it is even worse. I lose data and voice service very often. In store, Verizon employees are telling me they have never seen problems like mine (liars?). On the phone with CS I am told they do not know of any issues similar to mine. But forums are full of threads of people having the same issue. Answers from VZ employees are not very clear and directs people to a simple Factory Reset, cleaning the SIM card, reinserting the SIM card... basic stuff a monkey could think of too.
4. Some times after a phone conversation, I hang up and immediately after, my service drops. I have to turn the screen off and then back on after about 5 seconds, the service is still nowhere to be seen, but if I leave the screen on for about 10 seconds, the phone will regain its connectivity to the network. THIS HAPPENS IN 3G COVERAGE AS WELL AS 4G NOW.
Steps taken: Downloaded the Motorola app to Restore Connectivity - did not work, I still have the problem.
                    Carefully cleaned the SIM card surface making sure there is no static electricity discharge - did not work, I still have the problem.
                    Factory reset numerous times - did not work, I still have the problem.
                    Removed and reinserted the SIM card - did not work, I still have the problem.
                    Updated to ICS hoping that would solve the problem - did not work, I still have the problem.
                    Anything I do I still have the problem.
So please tell me, Does VZ publicly acknowledges there is a problem with DROID RAZR? If yes why do some people inside VZ deny any issues with it while others don't. Aren't they trained or aren't they reading the same training material the others do? Besides that I am not aware of Motorola or VZ taking any responsibility in trying to fix this.Is there a fix in the works? Please if there is any help for people like me, with the same problem, I think VZ should email owners with solutions. REAL SOLUTIONS because it is possible. I receive newsletters for new phones and plans but none to suggest a fix to issues.
And factory reset after factory reset is not working out for me as I use my phone not to txt my friends or send funny pictures of my dog to my neighbor but for business. This is really affecting and annoying me. And yes, I could switch to an iPhone but Android provides me with a great deal of options in my line of work that iPhone does not have. And yes, I could switch to another Android based phone, but I paid for this one and I want to use what I paid money for.
Again... final question is: Is there a fix, a software fix (I think this has to do with software) for this?
Thank you!

I had EXACTLY ALL of the same issues (plus some Bluetooth issues):
Got my phone in January or February
First instance of this happened about the middle of June (or maybe the third week) for several days before I finally called, believing it was a "hiccup" in the network (still on GB)
Customer Service did some troubleshooting, placed it in "safe mode" to see if it might be an app causing it, factory reset, etc., etc., etc.......
VZ put in a network trouble ticket which seemed to solve the issue (although I don't really know what may have been done) for about a week (now I know that this was a mere coincidence)
About a week or two later (still on GB) it started again; this was maybe a Wednesday
CS troubleshooting, another trouble ticket, etc., etc., and then I finally did a factory reset myself
Friday night (maybe Saturday) ICS is out, and downloaded believing it would fix it.
The problem was resolved briefly (several hours, maybe a full day) and then began again with a vengance
Called, went through all the same humbug, did a couple (or a few) factory resets, and I too, had the "invalid SIM" error show up on the screen out of nowhere ........
Customer Service had me to go to my local Verizon store and get a new SIM (they thought that might possibly be the problem). Got the replacement, and it worked, again, only briefly; just a few short hours later, it was right back to the same old thing........more phone calls
trouble ticket is still out.......
Was even told by the advance tech support person that on several phones with this very same problem, that he actually saw this resolved by simply creating a different, brand new Google account (instead of the Verizon customer's original Google account) during setup, after a factory reset (don't ask me how......). Gladly, this is one step that I didn't take (that's all I need is one more email account!)
Finally, it was determined that it MUST be the device. I really didn't want another phone as I always keep my phones in pristine condition cosmetically, and there was no reason (as far as I was concerned) to swap it.
Reluctantly, I allowed them to send me a replacement. I say, "reluctantly" because my original was a new device but they would be sending me out a "certified reconditioned, like-new" replacement.
After some trepidation, I decided to go ahead; Motorola would probably take a year to get mine back to me after finding "nothing wrong", or the same year getting me a replacement, should I be lucky enough that my original device would act up for them to see that there actually is a real problem. Verizon, on the other hand could have a replacement to me in two days.
Needless to say, it has been a week (5 days) with the replacement and I have to admit that it absolutely WAS the device that I bought originally. This replacement hasn't repeated the problem, (with the exception of ONE VERY MINOR instance of about a 5 - 15 minute window on one day only), and I'm happy to say that it works like my original device did when I first got it.
I got a call after the 3rd or 4th day (I believe it was the 4th day) with the replacement device, from the trouble ticket people (technician who actually works out in the field maybe?) and was told that they have thoroughly checked the network/antenna/tower here and found that there was absolutely nothing wrong, and that everything is functioning as it should.
This problem was continuously happening at my house, so it was natural that I believed something was wrong with the tower here near my house. I live in a good 3G/LTE coverage area near New Orleans and had no problems whatsoever from January/February through the first part of June, so it was only natural that I thought it must be a problem with the tower.
I thanked him, and told him about the replacement, and he told me that's what he was going to suggest next, and it was the only suggestion that he had left.
Just know that in the course of all of these calls, I was told by at least a few reps (2 for sure) at Verizon that they were aware that this IS a problem on some of the Razr's and Razr Maxx's.
If this is as bad for you as it was for me (and I'm confident that it is), then I would call Customer Service - don't go to a store. Tell them EVERYTHING that has happened, everything that you've done to attempt to resolve it (including the painful process of factory resets), and what I've described here.
If you're okay with a "new" (read: replacement) device, then I'm sure that they can get you a replacement out in short order. As far as it looking new, you would NEVER be able to tell cosmetically that this isn't a brand new device.
I hope that this was able to help you, as well as all the others, with this issue.
Good luck everyone, and God bless you.
Message was edited by: Colin Pipkins
Okay, so regrettably, I must report to everyone that the replacement followed suit after only 6-7 days. It lost 4G connectivity and jumped to 3G and that's where it stayed.
So I call Verizon and after a brief conversation, they asked if it was okay for them to transfer me over to Motorola for them to troubleshoot and I said that I'd be more than glad to speak with them.
Here's the breakdown:
After a lengthy call (an hour and twenty minutes), allowing them to remotely connect to my phone, and the Level 2 Tech seeing for himself that it's on 3G in a full 4G area, he tells me that there's nothing more that can be done.
WHAAAT?!!!
He said that if I want to send it in to Motorola they'll look at it, and if they did find anything wrong with the phone they'll send me a replacement, but if they DON'T find anything wrong with it (which I'm sure would be the case), they will simply send me my phone back, and that it will be Verizon's network that is the problem.
In this scenario I would need to find a replacement phone to use while my Razr goes to Motorola (for them to find nothing wrong with of course, and blame everything on Verizon's LTE network) only to get it back weeks later and be totally inconvenienced (this has been going on since June).
The last thing he said to me before getting off the phone was that they have similar devices with other carriers and they don't have any of these problems with those devices.
I've started searching the other devices forums here in the Verizon Wireless Community and I'm beginning to see a pattern. The same issue is happening with quite a few of the other 4G devices so I'm not really sure that another device (different manufacturer) is even the answer.
They have sent me yet another Droid Razr and I can honestly say that this will be the last one. If I can't find a device that will actually keep/hold LTE connectivity then I may have to go back to Sprint. Their native coverage is nowhere near Verizon's but they also don't have much 4G coverage right now.
If I'm going to have to be on 3G anyway, I may as well pay less than I'm paying now - or at least pay the same and not have to worry about going over on data.I guess we'll see how this replacement works out and go from there.
Anyhow, just know that it may not be a Razr/Razr Maxx problem after all.
Hopefully, they can get this sorted out and we can all get back to life......

Jelly Bean Rolling out in Phases To the Original Razr / Razr Maxx

I usually don't like to Start new thread's unless there is a Definite need and this one is: As it says above Jelly Bean is Going out in Phases! Owners Go on your Devices to About Phone and See if the Update is There if so Make sure you have a Fully Charged Battery and it's a Good thing to be Hooked to a Wi-Fi! If your not the closer you are to a Tower the Better to get the best Quality signal you can the reason it's a big Download .. Good Luck!
Written by B33
http://www.androidcentral.com/motorola-makes-razrrazr-maxx-jelly-bean-ota-official
http://www.droid-life.com/2013/03/07/motorola-jelly-bean-android-4-1-2-now-rolling-out-to-droid-razr-and-razr-maxx-in-stages/
Message was edited by: B33 .

To Go with the Roll out i Found the New User Manual Update For Jelly Bean For the Razr / Razr Maxx and i also included the New Updated Help Page from Motorola..
https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/92940/p/30,6720,8417
https://motorola-global-portal.custhelp.com/ci/fattach/get/601071/1363036376/redirect/1/filename/DroidRAZR_RAZRMAXX_UG_JB_68017342001A.pdf
Be Sure to look at all of Features on this Page to Get your self Adjusted to the New Change Over. b33

FOR CUSTOMERS THAT ARE NEW TO THE RAZR / RAZR MAXX

This is a Quick Help Guide for ones that Have the New Razr /Razr Maxx an it Freezes or Locks Up? b33
What should I do if my phone freezes or locks up?
In the unlikely event that your device becomes unresponsive, try a force reboot.
Press and hold the power key + volume down key for 10 seconds to perform a force reboot on the device.
Note: Data on your phone will not be deleted.
There are a few things that might be causing your phone to freeze or act sluggish. It is important to pay attention to how often handset has this behavior when troubleshooting. Consistent screen freezes that never go away even after power cycle might be signs that repair is needed or that the handset might need to be reset.
Keep in mind:
Your handset can be sluggish initially after power up, so make sure handset has time to register with your cellular network and load up applications and widgets before being concerned.
Pulling up attachments from Emails can take up to minute or so to come onscreen.If screen or handset operations are freezing often, try the following to correct the issue: Make sure you have the latest software installed. The latest software release will always ensure you have the latest performance enhancing updates for your DROID RAZR MAXX phone. You can check to see if your phone has the latest software by following the steps below:Checking for the latest software For more information on latest software updates, visit www.motorola.com/mydroidrazr and click on the link undersoftware updates and drivers. If you continue to experience issues, performing a Factory Data Reset.Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature everything is deleted. Nothing stored on the MicroSD or the internal phone storage will be affected unless you choose to erase it as well.Factory Data Reset
Turn the phone off and then on, let handset settle in idle mode for several minutes and then repeat activity prior to freezing to try and duplicate issue.
Make sure your battery is fully charged.
If you recently downloaded any item before the sluggish behavior, such as a game or application, try to uninstall the item.
Touch the app tab, in the home screen to open the app menu
Tap Settings.
Tap About Phone.
Tap System Updates.
If there is a software update available, select Update to download the latest software release.
From the screen of your phone, press the Menu button
Tap Settings.
Scroll down and tap Privacy
Tap Factory Data Reset
Check Erase internal storage if you would like to erase all the data on the phone internal storage such as applications, music, movies or photos.
Tap Reset Phone
Details

Thanks for the info regarding the latest update. I like some of the new/improved options, however I am highly disappointed that the update discontinued the reminder option. I would think that setting a program reminder is a highly used feature and many will be unhappy now that it is gone. I know I surely am!

Does anyone have Bluetooth failures with Mot Razr Droid Maxx using car hands free systems

Both my wife and I have Razr Droid Maxx's and are having the same problems with our respective cars. At times, the phone will drop the bluetooth connection and it will have to be rebooted at which point it will be discovered and re-connected to the car. The problem is NOT in the car, as we have a Ford Fusion and a Toyota Camry and we encounter the same problem with both.
Both phones are running Ice Cream Sandwich and we have verified all of the bluetooth settings at both ends of the connection.For some reason the phones.
The problem is particularly annoying in that, at least in the Camry, you are unable to reconnect the phone while driving, so you have to pull over and put the car in Park in order to do it.
Verizon tech support and the Verizon store have been of no help. They simply shrug their shoulders and say they have never heard of the problem.
Has anyone else had issues like this?

I use Razr HD Maxx and used to have bluetooth disconnect problems during the calls. I tried everything I could think of, all in vain. Factory-reset solved the problem only for a while. Finally, I have found that some communication apps like Viber have the nasty habit of asserting itself every few minutes during non-Viber calls and reset both the bluetooth and speakerphone state to the default mode. This causes bluetooth to disconnect or turn off the speakerphone a few minutes into every non-Viber call. If you have an app like Viber, try either freezing it or uninstalling it. Uninstalling Viber was the only permanent solution to my bluetooth disconnect problems.

Which battery do I have in my razr hd maxx?

My battery for the past couple months has diminished. When I first bought this phone, about 15 months ago, it held a charge for over 24 hours. Now, it is lasting only about 6-8 hours.
I would like to replace the battery in the phone. But, short of taking the phone apart and looking myself, then putting it back together until I receive a proper replacement battery, I would like to know which battery I have in my phone, whether it is the EV40, or the EB40?

It's best to just send it in if you can.. and have the Battery replaced.. Here some sites that can help assist in doing this
Are there any suggestions on how to extend the battery life? (DROID RAZR HD/MAXX HD)
DROID RAZR MAXX HD Service & Repair

Soak test Notification for the Razr / Razr Maxx = Jelly Bean

Has any one received the Soak test Notification for the Razr / Razr Maxx or i guess i should ask is Motorola pushing it out for Jelly Bean). if so how is the Test Going ?

Whoo! Hooo! i like Hearing this All the Bloat to be gone off the Razr i think Motorola might be on to something here Lets cross our Fingers Toes and _ _ _ _
Follow the Link for the Good Info:
http://www.droid-life.com/2013/03/07/motorola-removes-almost-all-moto-bloat-in-jelly-bean-for-droid-razr-goes-with-stock-google-apps-instead-changelog/

Is Any Body Having this Issue on there Razr or Maxx with I.C.S.!

When i go to the Web on my Maxx that i have I.C.S installed on and i do a Search by Tapping on the ( Mike ) icon it comes up and is ready for me. i say who i want it to Search for Like weatherbug.com and when it does the search it comes up Like this Weatherbug.com with the First Letter in Capital instead of Lower Case) it will show the web site for a Brief second then it will take it way and will not Let me go ahead and do the Search.
The only way it will let me Complete the Search is if i type it out my self. It should be able to do this with out the issue i Described..
On my other Maxx with Gingerbread it Works Fine when i tap the Mike and say what i want it to search for.!
I'm getting to wander if this is another I.C.S Blunder or is there a setting that i Over Looked that is Causing this
If any body has a Suggestion or Has had this same Issue happen to them on there Razr /Razr Maxx please Post: Thanks..b33

What it's doing Ann is when i do a Voice Search it is Auto Capitalizing the first Letter in the search box it doesn't matter who or what i say it's doing this and i thought maybe by getting rid of Adobe Flash that might Be the Culprit but this Baby is throwing me a Curve Ball and i Don't know what to do with it. When i'm doing a search for let's say androidcentral.com it comes up like this
Androidcentral.com <--this is in the search Box
androidcentral.com <--this is directly below the Search Box and it only stays there for a few seconds then it disappears
it does't give me time to Tap on it and use it.
I have tried Clearing the settings, i Unchecked Auto Capitalization or at least i thought i did there are so many different things you can do or try to do but it's getting the Right one. that counts all i know is i'm gonna keep trying..

Verizon might not release Razr HD Maxx after all

Found this on UnWired View.com
http://www.unwiredview.com/2012/08/15/verizon-might-not-launch-a-motorola-droid-razr-hd-maxx-at-all/
I think with the new radios that require less power to work this should not be a problem.
Now we just have to hope they launch the Razr HD soon.
Latest I saw was an October/November release.

The issue with KitKat is how Bluetooth is handled. From Motorola "The RF Comm channel has changed in Kitkat that updates the Bluetooth stack from BlueZ to BlueDroid. Some models of car kits do not do the usual service discovery process for a phone which is already paired. Instead, the car assumes there will not be a change of this sort on the phone. Therefore, it will not allow the auto reconnection. Removing the phone from the car and re-pairing using the above procedure will solve this issue.". The basic issue can exist for any Bluetooth device that you've previously paired with.
I had very choppy audio problems with both my Bose speaker and Jabra Cruiser speakerphone. You will at minimum have to delete all your previous Bluetooth pairings and renew them to correct any issues. My RAZR MAXX HD required also to do a soft reset (power + vol. down) after deleting one of the pairings a second time to try and correct the issue for the Jabra. Both my Bose and Jabra are perfect now, even with WiFi enabled and streaming audio through WiFi. Choppy audio issue totally fixed.
The install of KitKat should have been setup to delete all the old pairings, then nobody would have run into this problem when they updated to KitKat.

My home page is Google but everytime I close Firefox it opens to the last page viewed. Startup is set to "show my homepage" but it's still not working. HELP!!

My home page is Google but everytime I close Firefox it opens to the last page viewed. Startup is set to "show my homepage" but it's still not working. I've tried so many things but nothing seems to work. Can someone please give me "Simple" answer.

Running FF 18, lots of my add ons no good with 20 on PC.
Thanks

Firefox cannot load pages that other browsers can, but the 'help' page for this issue did not fix the problem.

I am troubleshooting an issue occurring on a family member's pc. Immediately after changing their "search" settings from "Yahoo search" to "Google search", they found that Firefox was unable to load any webpages. After troubleshooting the problem, I found the "Firefox can't load websites but other browsers can" help page, and attempted each of the solutions listed. None of those solutions fixed the issue. Also, I uninstalled and re-installed Firefox; the issue persists. However, the 'new' version of Firefox remembered the tabs left open when the 'old' version was deleted, so some temporary files likely persisted.
Are there any other steps that can be taken, or is Firefox on this computer no longer an option?

Start with this;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''Network.'''
Look for '''Configure How Firefox Connects''' and press the '''Settings''' button.
Check the settings.
Some problems occurs when your Internet security program was set
to trust the previous version of Firefox, but no longer recognizes your
updated version as trusted. Now how to fix the problem: To allow
Firefox to connect to the Internet again;
* Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
* Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
'''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
If there is still a problem, go to that computer and do this;
Type '''about:support''' in the address bar and press '''Enter.'''
Under the main banner, press the button; '''Copy Text To Clipboard.'''.
Then in the reply box at the bottom of this page,
do a right click in the box and select '''Paste.'''
This will show us your system details.
'''No Personal Information Is Collected.'''

Extra Space at Bottom of page in Google Chrome

Here is my site: http://www.abbottsportslincoln.com/volleyball/volleyball.php
If you open it in Chrome there is tons of extra space at the bottom. How can I fix it. It works in the other browsers.
Here is my code:
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<title>Ethel S. Abbott Sports Complex Lincoln Nebraska Basketball Football Motocross Soccer Tennis Volleyball NFA CSA NTA NTC NVA ASC</title>
<meta name="Description" content="Abbott Sports Complex Lincoln, NE" />
<meta name="Keywords" content="Abbott Sports Complex,Abbott Sports Lincoln Ne, Abbott Lincoln, Lincoln Sports, Abbott Sports, Lincoln Soccer, Lincoln Volleyball, Lincoln Tennis, Lincoln Motocross, Lincoln Basketball, Lincoln Football, Club Soccer Lincoln, Club Basketball Lincoln, Club Football Lincoln, Club Tennis Lincoln, Club Volleyball Lincoln, NVA Lincoln, NVA, Nebraska Volleyball Academy, NTC, NTC Lincoln, Nebraska Tennis Center, NTA, NTA Lincoln, Nebraska Tennis Academy, NFA, NFA Lincoln, Nebraska Football Academy, CSA, Capital Soccer Association, CSA Lincoln " />

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    <div id="info">Abbott Sports Complex<br />
      7600 N. 70th Street<br />
      Lincoln, NE 68517<br />
      402.464.2255<br /><br />Office Hours:<br />8:00am-12:00pm<br />1:00pm-5:00pm</div>
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Summer II: June 21st - July 19th
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Thanks for any help.
Jacey

Hope this from the Chrome forum helps.
http://www.google.com/support/forum/p/Chrome/thread?tid=6d78452432a4c4d7&hl=en

I keep getting the Firefox start page with Google search. How do I get my homepage back?

When I click the Mozilla Firefox icon, instead of my homepage I get a starter page with Google search. How can I get rid of the starter page and get my homepage back?
== This happened ==
Every time Firefox opened
== Started about a week and a half ago.

Hello Linda.
I fear your problem may be deeper than your homepage gone missing, but you can change your homepage easily by going into Tools > Options > General and entering the address you want in the "Home Page" field.
I should warn you, however, that the version of Firefox you are using at the moment is outdated and is no longer supported. Please install the latest version for maximum speed, security and functionality. It's completely free, as always. You can get it through Firefox update service (Help > Check for updates...) or at www.getfirefox.com

Razr / Razr Maxx Help Page = Motorla & Google

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