Razr vs. Razr Maxx Signal

I recently upgraded from a Razr to the Maxx. I love the battery, BTW! Anyway, I regularly travel into an area with Extended 1X Data Coverage. With the Razr, I had data service, could surf the web and get emails - albeit slowly. Several weeks ago, in that area, I had my Razr and a buddy had a Maxx. I had 1X coverage, but he had no data service. Yesterday we were both in the same area (Western MD), both with the Maxx, and neither of us had data service. Although I thought the phones were identical, except for the battery, now I don't believe that is true. Anyone else had this issue, or found a solution??

@ DeniseE08 if you haven't already, try clearing the cache - that does seem to be helping some folks. There is an update/patch on the way but I don't know of an ETA for release.
Press and hold the Power button and turn the phone off.
When the screen turns off, press and hold Volume Up/Down and Power.
When the white HBOOT screen appears, use the volume down button to move down to “RECOVERY.”
Press the Volume Up button to select “RECOVERY.”
When the triangle and exclamation appears, hold the Volume Up and Power button at the same time.
Using the volume button, scroll down to “Wipe cache partition”
Use the Power button select it.
After that is done select “Reboot system now.”

Similar Messages

Verizon Edge???? What will be the stipulations. & Major issue w/ Razr Maxx HD

Let me explain why I am wondering about this at this point and the problems I am having. I am wondering and hoping to get some concrete info on the new edge plan. I am on my third refurb warranty replacement phone. I am sick and tired of it at this point. This third phone is a Razr Maxx HD and of course the first week it starts acting up. I get the following icons either one or all at the same time: sim card icon, a no smoking type circle thing over the signal bars, and then that will turn into a red triangle with a white plus sign. A month and a half later and 3 sims card later, I still have no idea at any given moment when I can actually use my phone. Even motorola said if the third sims card does the same thing then it has something to do in the sims card slot. Believe me, i have went round and round with customer service about this. I'm so sick of this situation at this point I would like to trade for a different phone but it seems that not an option at this point. So it's either get another refurb Razr Maxx HD or buy a Note 2 at $700 all up front to keep my unlimited data. Now I have an old Alltel plan with a limited amount of minutes which is enough for us but we have unlimited text and UNLIMITED DATA. Now the only way to keep this is to purchase a phone at full retail. I was already to upgrade my plan and get a Note 2 at the discounted price but I just cant give up my unlimited data I don't think....I mean 10 gb of data with three phone is almost the same price as I pay now with unlimited data. It's a little bit more but come on its unlimited data. AHHHHHHHHHH!!!!! We have been averaging 6 gb approx but still get a Note 2 and I see my usage going up. April I used over 6 myself (daggone Pandora radio lol). Ok what I need to know is how this new program is going to work exactly. I know you are supposed to be able to purchase a new device at full retail price with no contract and make payments on it over a 24 month period. Then after 6 months and only if you have paid half of what the device cost on full retail, you would be able to purchase another device. My issue comes in at ... should I wait till this program goes live Aug. 25th to get a Note 2, get one now at full retail (but its $700) all up front, or just get another refurb Razr Maxx HD for now. Plus I heard the Note 3 is coming this fall but I'm not holding my breather about it. I would like to know more specifics about the New Edge plan especially if they will allow us on unlimited data plans to keep keep it if we use this program. Can someone please help?

B33 I have read your links thank you for the time. So it does seem Verizon will not let us unlimited data users to take advantage of the Edge program. Nor do I believe it is good anyway. I see people selling their phones for 2 and 3 times as much as what the trade in program gives you anyway right now. So if you have to trade your phone back in definitely not coming out ahead to me anyway. I am not one to want to trade every 6 months to a year anyway unless my phone has just crapped out on me.
As far as the update, I have already ran the update and it did nothing to help my phone. According to Motorola it is something inside of the sims card slot messed up. It was still doing after I ran the update. I never know when I can and can't use my phone.
I was all ready to go get a Note 2 but do not want to lose the unlimited date even if we only use 6 gb combined right now. You never know when you will start using more esp if I got the Note 2. But...I hate to try and put out $700 right now. And I do not know how it is handled if I buy one off of EBAY even if the one I buy is new. So I am in between a rock and a hard place. My contact at my store thinks I should get another refurb and wait out till more details come out about this program to see if it will help me. Any additional advice is wanted and appreciated.

Problem with Droid Razr Maxx and Jelly Bean update

My Droid Razr Maxx was updated this morning and right away found a couple of problems. First, although I was sitting next to my wireless router, the signal display indicated a really weak signal. This seemed to clear up after a reboot and an on-off-on cycle of the wifi on the phone.
The second problem was that, with the wifi off, I had no data signal. None. The phone worked but no 1x/3G/4G. I traced that problem to the phone configuration. Somehow the update turned off Mobile network data access. (Menu -> System Settings -> Wireless Netwroks -> More... -> Mobile networks -> Enable data access over mobile networks)
Seems like a dumb thing for the update to do.

Put all of your contacts in one place, Gmail contacts. Gmail will only sync one copy and is an excellent way to restore contacts after a factory reset. If you have contacts in Gmail, Verizon Backup Assistant, Facemail, etc. then you will probably get multiple copies. Ditch Backup Assistant ASAP if you have it activated.
Make sure all of your contacts are in Gmail Contacts, erase all contacts from your phone (clear data in Settings > Apps > All > Contacts Storage), and resync with Gmail Contacts.

RAZR / RAZR MAXX Helpful Tips..

Tip No. 1 Battery Tips..
https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417
Rechargeable batteries have a limited number of charge cycles and will naturally degrade over time. You've probably experienced this with other battery-powered products - you find yourself charging the battery more often as the charge just doesn't seem to hold as often as it once did. Eventually, you may need to replace the internal battery.
There are a couple of things you can do before replacing the battery. Sometimes it's a matter of changing a few settings that will ensure you're getting all the power you can from your battery. Motorola Customer Service can help you with this process over the phone.
Before you call:
We recommend that you completely deplete the battery by allowing the device to completely shut down when the battery has depleted.
Once your product shuts down, plug it into the charger that came in the original box, and allow it to charge to 100%.
Once you've completed this charging cycle, call Motorola Support at 800-734-5870, and the team will diagnose your battery, and recommend setting changes or actions.If your battery does need to be replaced, we offer two battery replacement options:
The battery only replacement program lets you send your product to Motorola so that we can replace the battery and return the device back to you. If your device is within the warranty period there is no charge for this service. If your device is outside of the warranty period, the cost of this service is $49 plus applicable taxes.
You can expect to receive the device back approximately 5 business days from the time we receive the device. Use our online repair submission process to get going.
With the expedited battery replacement program, for an extra charge we'll provide you with a FedEx label to return your product. If your device is within the warranty period the charge for this service is $19 plus applicable taxes. If your device is outside of the warranty period, the cost of this service is $69 plus applicable taxes.
You can expect to receive the device back 3 days after we receive the unit. Use our online repair submission process to get going.
Additional Battery Tips: 1 1/2
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/77264/p/30,6720,8417
Built-in tools to assist you in optimizing battery life:
Power control widget
Data Saver
Motorola Task Manager
CLICK HERE for community advice suggestions on using SmartActions to extend battery life.
You can also get step by step video instructions on how to use SmartActions to help conserve battery life. Using your phone, from your home screen touch Apps > Help Center> Tours > under Getting Started touch theBattery Saving Tips and Tricks video.
Things you should know about your battery
This product uses a non-removable battery. The battery should only be replaced by a Motorola-approved service facility. Any attempt to remove or replace your battery may damage the product.
The DROID RAZR MAXX is feature-rich and can run a virtually limitless number of applications, making it useful for many tasks. Your particular usage will affect how long you can go before recharging your battery. Playing games, running applications, and surfing the Web increase the power use of the computer-like functions of the DROID RAZR MAXX. Calling and texting utilize its phone functions. Depending on your use mix, time between charges will vary. We know you want to use the device to its fullest and offer you these tips to help you get the most from your phone while going as long as possible between charges.
New batteries are not fully charged. Plug the battery charger into your phone and an electrical outlet. Your phone might take several seconds to start charging the battery. Charging time from 0% takes approx. 5.5 hours.
Tips:
It is recomended to use a wall charger to charge the phone instead of USB cable plugged in to a computer.
It may take several charging cycles for your battery to reach optimum performance.
If your device is completely discharged, it may take several minutes for the device to begin charging.
Ensure you are using a Motorola specific charger. Other chargers might take longer to charge your battery, or cause your calls to fail during charging.
Tips to extend battery life:
During initial set up of your Google and social networking account, your phone's battery may drain faster than usual due to the amount of data transferred. After the initial sync, and a few charging cycles, your battery will reach its maximum capacity.We strongly recommend to keep the phone attached to the charger during the initial sync.
See where you power is going: Tap Home > Menu > Settings > Battery information > Battery use.
When setting the phone down after use, quickly press the power key to invoke a blank screen. Selecting a shorter back light duration will also help conserve power by blanking the screen when not in use.
Lower the display brightness. Set Brightness to Automatic or low: Tap Home > Settings > Display >Brightness
Set Screen timeout to 1 minute or less: Tap Home > Settings > Display > Screen Timeout
Turn animation off: Tap Home > Settings > Display > Animation > No animation
Turn off GPS when not in use. Active GPS can take a lot of power. Exit from navigation apps when not in use. Tap Menu > Settings > Location & Security > Use GPS satellites and Use wireless networks uncheck.
Turn WiFi off when not in use : Tap Menu > Settings > Wireless & Networks > Uncheck Wi-Fi
Turn Bluetooth off when not in use: Tap Menu > Settings > Wireless & Networks > Uncheck Bluetooth
Applications which uses battery power: Certain streaming Music, Music Players, Talk, Video Chat, Navigation, Weather, and Map apps. widgets and live wallpapers, are notorious battery drainers. In addition certain Facebook, Twitter, Email and other apps that constantly sync over the internet can reduce your battery life. We recommend you use the Motorola task manager application. Task Managers let you monitor how apps use memory and processing power and identify apps that are using too many resources.
Reboot your phone If you are getting only a few hours of battery life or your phone is running slow, it is probably not your phone. An app or widget is probably the cause. Restart your phone to clear background apps: Press and hold the power button > Tap Power off. Then turn the phone back on. Daily reboots can help keep rogue apps from taking battery life.
Use the AC adapter to charge your phone whenever possible.
Toggle Bluetooth, Wi-Fi, and GPS on or off as needed. These can be placed on your desktop by selecting an open area of your screen and selecting them. individually or using the Android Power Control Widget.
Clear all notifications from the notification bar as much as possible.
Ensure you do not have have duplicate email accounts. Duplicate email account will drain battery life. To check for duplicate email accounts, touch > My Accounts > Advanced set up and ensure there are no duplicates. To remove an account, touch the account > Menu > Remove account.
We suggest charging each night so you start the day fully charged and ready to go!
Tip No.2 Screen Lock..
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/86349/p/30,6720,8417
How does my screen lock and unlock features work with the Android 4.0.4 (Ice Cream Sandwich) upgrade?
With Android 4.0.4 (Ice Cream Sandwich) your device now has several different lock options available.
To access your lock options, touch > Settings > Security.
Screen Lock Options
Slide - provides no protection, but lets you get to the Home screen quickly, or open Camera and start taking pictures immediately.
Face Unlock - lets you unlock your phone by looking at it. This is the least secure lock option.
Pattern - lets you draw a simple pattern with your finger to unlock the phone. This is slightly more secure than Face Unlock.
PIN - requires four or more numbers. Longer PINs tend to be more secure.
Password - requires four or more letters or numbers. This is the most secure option, as long as you create a strong password.
The Lock Screen on Android 4.0.4 (Ice Cream sandwich) uses two timers. The first timer is the "Sleep" timer which turns off the device display to extend battery life. You can turn the display on and swipe to unlock. The second timer called the "Automatic lock" timer turns on security features like pin, pattern, password or face unlock and protects the device from unknown users. This "Automatic lock" timer begins after the "Sleep" timer expires and you will be asked to enter personally recognizable data like pin, pattern, password or the face unlock when the display is powered on.To adjust the "Automatically lock" timer go to Settings > Security > Automatically lock > Select desired time frame.To adjust the "Sleep" setting go to Settings > Display > Sleep > Select desired time frameIf you are using facial recognition and do not want the "slide to unlock" to appear, set the "automatic lock" timer to "5sec".Power button instantly locksThere is a new option in Android 4.0.4 which will automatically lock the device when the display is on and the power button is pressed. As soon as the power button is pressed your device will lock.To activate the "Power button instantly locks" setting, go to Settings > Security > Toggle the Power button instantly locksIt is important to note your phone may contain security policies set by your IT administrator which may override any settings you attempt to set under screen security. For example, if you set your phone to automatically lock for 30 minutes and phone locks after 10 minutes, it may be due to security policies set by your IT Administrator. Please contact your IT Admin for more information.
For more information on using your new lock features select one of the quick links below:Lock and unlock basics Set screen lock Respond to incoming callsFace unlock is grayed out
To unlock the screen, press the Power key, then touch and flick to .To lock the screen, press the Power key, or let the screen time out (don't press anything).Tip: To add a message to the lock screen:1. From the home screen, touch > System settings.2. Touch Security > Owner info and type your message.
Set screen lockDepending how you use your phone, you may want to set some form of automatic screen lock to prevent unauthorized access. If a screen lock has been set, the screen locks when your phone's display goes to sleep. It is important to note your phone may contain security policies set by your IT administrator which may override any setting you attempt to set under screen securityBefore setting a screen lock it is important to note that you will need your Gmail / Google Account credentials to reset any security lock, so please do not set a security lock on your device without first setting up a valid Gmail/Google Account you can remember and access.To adjust your phone's lock settings:1. From the Home screen touch > Settings2. Touch Security > Screen lock.3. Touch the type of lock you want and follow the onscreen instructions.
If you have previously set a lock, you must enter the pattern, PIN, or password to unlock the lock settings.4. You can choose among these lock options, listed in approximate order of strength: Slide, Face Unlock, Pattern,Pin, and PasswordAfter you set a lock here, a lock screen displays whenever your screen wakes up, requesting the pattern, PIN, or other specified key
Respond to incoming CallsWhile the screen is locked, you can respond to incoming calls in three ways.
To answer a call, touchand flick to .
To send an incoming call to your voicemail, touch and flick to .
To send a pre-set text message to the caller, touch and flick to . Select a message to immediately send it.
Tip: To silence an incoming call alert, press the Power key or the volume keys.
Face unlock is grayed out
Face unlock may be grayed out due to security policies set by your IT administrator which may override any setting you attempt to set under screen security. Contact your IT admin for more information.
Tip No.3   Basic ways to navigate around your DROID RAZR/RAZR MAXX
There are a couple of basic ways to navigate around your phone. Watch for these common elements and you'll get what you need in any app.
Let the action bar be your guide
After you open an app, check for an action bar at the top, which includes:
App icon on the app's main screenOr the Up button to return to the main screen
Menu for changing the view
Buttons for frequent actions
More actions (if needed)When using the app, also check the top and bottom of the screen for more options such as Save, Done, andCancel.
For an example of an action bar:
Touch > Email to see:
Confirm it's the main screen of the app.
Switch to views of other accounts.
Sync email. Compose a message.
When you open an email, the action bar changes:
Return to the main screen of the app.
View the title of the opened email message.
Reply to the message, Reply all, Forward, or Compose new.
Note that two navigation buttons are similar, but work differently. Repeatedly touch the Up button at the top left of the screen to return to the main screen of the current app. Or touch at the bottom of the touchscreen to reopen the previous screen, regardless of its source.
Use tabs to find more content
Some apps use tabs at the top of the screen to keep things organized.
Touch a tab that you want to open:
The opened tab is underlined with highlighter.
Touch a tab at the edge or flick the tab bar to scroll to more tabs:
Swipe left/right below the tab bar to scroll through multiple screens, and even scroll across tabs:
Look for tabs in and and .
Updated by B33 Aug. 04 2012

Tip No.5 -- How do I set up and troubleshoot Wi-Fi issues?
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/77259/p/30,6720,8417
Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.
Note: The DROID RAZR MAXX will only operate on the 2.4 GHz frequency and will not work on the 5GHz frequency.
Quick links
Wi-Fi set up instructions for Android 4.X (Ice Cream Sandwich) users
Activate Wi-Fi
Obtain the MAC address
Using Mobile Hotspot
Wireless Lan Supported Specs
Set Wi-Fi to work smarter, not harder
Troubleshooting
Unable to stream any media when connected to Wi-Fi network, but can still surf using the web browser.
Ruckus WiFi router issue
Activate Wi-Fi
To turn Wi-Fi on and connect to a wireless network:
From the home screen press the menu key.
Tap Settings.
Tap Wireless and networks.
Touch the Wi-Fi check box to turn Wi-Fi on.
The phone will scan for available wireless networks.
Tap Wi-Fi settings.
The network names and security settings (Open network or Secured with WEP) of detected Wi-Fi networks are displayed in the Wi-Fi networks section.
Tap a Wi-Fi network to connect. When you select an open network, you will be automatically connected to the network. When you select a network that is secured with WEP, enter the WEP (security) key and then touchConnect.
Obtain the MAC addressTo obtain the MAC address:
From the applications tray, tap Settings.
Tap About Phone.
Tap Status and scroll to Wi-Fi Mac address.
Using Mobile Hotspot. Click here to learn more.
Wireless Lan Supported Specs
802.11b/g/n
WEP
WPA/WPA2 PSK
802.1x EAP
Set Wi-Fi to work smarter, not harderTo save battery power, give your Wi-Fi connection a rest when you're not using it. Use the Wi-Fi sleep policy to set your Wi-Fi connection to sleep when the display turns off and reconnect when it turns on.
From the Home screen, press the menu key > Settings.
Touch Wireless & networks > Wi-Fi settings.
Press the menu key > Advanced > Wi-Fi sleep policy.
Touch When screen turns off.
TroubleshootingNote: A software update is now rolling out, and includes enhancements in Wi-Fi performance and more. Click herefor full details.Unable to establish connection with the phone
The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Can't connect to Internet
Try a different URL or web site address.
Disconnect and try connecting to the network again.
Enter correct Password (WEP-WAP/WPA key).
If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Cannot connect to certain web sites using HotSpot
A software update is now rolling out, and includes enhancements in HotSpot performance and more. Click here for full details
Ruckus WiFi router issueIssue: Device does not connect to Ruckus WiFi router (example model#: 2825)
Description: In DHD11 TA3 we have an IP address conflict between the LTE IP address and the default gateway address with the Ruckus router.
Work around: Change the default gateway address on the router as follows:
Login Router through Browser: http://192.168.20.1
User name: user
Password: password
(user name and pass written on AP)
goto "Local network" under Configuration section on the Left side.
change the field in : "Local IP Address" from 192.168.20.1 to
192.168.0.1
Change :"Starting Address" from 192.168.20.2 to 192.168.0.2
click update settings.Note: We become aware of an issue with a certain Wi-Fi router Router: Netgear N600 WNDR3400, that may experience loss of Internet Connectivity on Wi-Fi signal with the DROID RAZR MAXX.Here's our solution for this issue:
Go to the wireless settings for the Netgear router from a browser on your PC by going to192.168.1.1
On the Router Manager screen, go to the Setup section in the left hand column and select Wireless Settings
Under the Wireless Network (2.4GHz b/g/n) section change the channel from Auto to a static channel of your choosing. (Any number from 01 -11)
Scroll down to the bottom of the Wireless Settings screen and select Apply.
For Android 4.X (Ice Cream Sandwich) users.
TURN WI-FI POWER ON OR OFF
Touch Menu > System settings, then touch the Wi-Fi power switch to turn it or .Note: To extend battery life, turn off Wi-Fi power when not in use.
WI-FI SEARCH & CONNECT
When Wi-Fi is on, the Wi-Fi in range indicator appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.To search for a network when Wi-Fi is off:
Touch Menu > System settings > Wi-Fi.
Touch the Wi-Fi power switch to turn it and scan. Your smartphone lists the networks it finds within range.Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch Menu > Advanced.
Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect.
When your smartphone is connected to the network, the Wi-Fi connected indicator appears in the status bar.Tip: When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.
WI-FI HOTSPOT
You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact Verizon Wireless for details.To set up your smartphone as a Wi-Fi hotspot:
Touch Menu > System settings > Tethering & Mobile Hotspot > Mobile Hotspot to turn on the hotspot.
Touch Mobile Hotspot settings > Configure Mobile Hotspot to change hotspot security and configuration settings:
Network SSID: Enter a unique name for your hotspot and touch Next.
Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.
Broadcast Channel: Select a channel that minimizes potential interference. You may need to try different channels after your hotspot is active for a time.
Touch Save when the settings are complete.
When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Security type, and entering the correct Password.
A recent Update to these Instructions above Can Be Found Here:
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/71988/p/30,6720,8417

Razr Maxx no longer able to take screen shots

Hi all,
I've had a ton of trouble with the Razr Maxx. I've been through a few of the phones. First ICS update killed the phone, I've consistently had a Maxx that won't hold 4g connection in strong 4g areas and requires it to be put into airplane mode or shut off to get the 4g data back.
Here's a new one though. The phone was getting scorching hot so installed the battery monitor app to track how hot it was getting and for how long. The phone is roughly hitting 115+ multiple times a day. So I was taking screen shots of it to show some friends to ask them for input on fixing this. Out of the blue and without the addition or update of any of my apps my phone won't take screen shots anymore. It's still also getting ridiculously hot which is a scary thing but completely aside from the inability to take screen shots.
hints, help, suggestions?

I clear the cache every so often and I have done it about a half dozen times since the battery started getting hot and the screenshot hasn't been working. I have 4g signal with this replacement (3rd razr maxx)and it doesn't seem to have the connectivity issues as previously. I'll take the SIM out regardless though. I grabbed a new SIM for this phone when I received this replacement. About a month old or so. I'm good with working around the phone. Factory reset didn't solve the issue either, it just made me mad that I still had the issue and now I had to spend an hour to get the phone where it was previously. I'm getting tired of wasting my time with the Maxx. The battery life was nice, but it's getting tedious.

Jelly Bean Rolling out in Phases To the Original Razr / Razr Maxx

I usually don't like to Start new thread's unless there is a Definite need and this one is: As it says above Jelly Bean is Going out in Phases! Owners Go on your Devices to About Phone and See if the Update is There if so Make sure you have a Fully Charged Battery and it's a Good thing to be Hooked to a Wi-Fi! If your not the closer you are to a Tower the Better to get the best Quality signal you can the reason it's a big Download .. Good Luck!
Written by B33
http://www.androidcentral.com/motorola-makes-razrrazr-maxx-jelly-bean-ota-official
http://www.droid-life.com/2013/03/07/motorola-jelly-bean-android-4-1-2-now-rolling-out-to-droid-razr-and-razr-maxx-in-stages/
Message was edited by: B33 .

To Go with the Roll out i Found the New User Manual Update For Jelly Bean For the Razr / Razr Maxx and i also included the New Updated Help Page from Motorola..
https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/92940/p/30,6720,8417
https://motorola-global-portal.custhelp.com/ci/fattach/get/601071/1363036376/redirect/1/filename/DroidRAZR_RAZRMAXX_UG_JB_68017342001A.pdf
Be Sure to look at all of Features on this Page to Get your self Adjusted to the New Change Over. b33

My Droid Razr Maxx froze last night. It is not worth the money.

This is my 2nd Droid since June. The first I had for 2 weeks and the battery was draining in less than 24 hours. This one I got in the 3rd week of June. I bought it because I wanted a good phone camera - I rarely use data, it is used mainly for calls and texting . I DID send a pic to Facebook last weekend, and could not log out of Facebook. This might be the cause of following freezing, don't know). The screen started going crazy occasionally after having it a month. It does the same thing other people have posted - opens apps, opens text messages and types, has made calls, etc. It has also frozen. Last night it froze on me. I tried turning it off and the screen went blank. The battery was not low, but I plugged it in anyway - it didn't show that it was charging so I unplugged it and hoped it would be ok in the morning. Sometime in the night it beeped indicating I had a text. It did it again around 6:30 a.m.. When I got up, it still had the blank screen and the message light was flashing. I couldn't get a screen. I plugged it in to charge it and after app. 15 minutes my screen came up but it was still frozen. I've had two phone calls I couldn't answer. After app. an hour the screen went blank again, and the red circling image indicating it's turning on started and has now been running for about 30 minutes. I no longer have a land line and am going to have to drive 27 miles to a store to get it fixed when I need to be preparing for the coming hurricane. I'm posting this as additional evidence that something is wrong with these phones, and they are not worth the money.

Juliefhb wrote:
This is my 2nd Droid since June. The first I had for 2 weeks and the battery was draining in less than 24 hours. This one I got in the 3rd week of June. I bought it because I wanted a good phone camera - I rarely use data, it is used mainly for calls and texting . I DID send a pic to Facebook last weekend, and could not log out of Facebook. This might be the cause of following freezing, don't know). The screen started going crazy occasionally after having it a month. It does the same thing other people have posted - opens apps, opens text messages and types, has made calls, etc. It has also frozen. Last night it froze on me. I tried turning it off and the screen went blank. The battery was not low, but I plugged it in anyway - it didn't show that it was charging so I unplugged it and hoped it would be ok in the morning. Sometime in the night it beeped indicating I had a text. It did it again around 6:30 a.m.. When I got up, it still had the blank screen and the message light was flashing. I couldn't get a screen. I plugged it in to charge it and after app. 15 minutes my screen came up but it was still frozen. I've had two phone calls I couldn't answer. After app. an hour the screen went blank again, and the red circling image indicating it's turning on started and has now been running for about 30 minutes. I no longer have a land line and am going to have to drive 27 miles to a store to get it fixed when I need to be preparing for the coming hurricane. I'm posting this as additional evidence that something is wrong with these phones, and they are not worth the money.
When the RAZR/ RAZR MAXX freezes, you can hold down both the Power and the Volume Down button at the same time for about 7-10 seconds, until it flashes. This is what is called a "Soft Reset". You will not lose anything because of this reset. As far as your battery time, 24 hours between charges might be considered good. It all depends on what apps you have installed, the location and signal of the towers for coverage, etc. I take mine off the charger around 5:00 AM, and when I go to bed at 10:00 PM, I am usually between 30-60%, depending on my usage during the day.

KitKat Upgrade is horrible for Droid RAZR Maxx HD - Major issues - Horrible testing

If anyone can read this before accepting the update...DONT DO IT!!!! There are a lot of issues especially with the RAZR Maxx HD.
You lose SWYPE, they get rid of it. You lose your personalized dictionary.
You lose the capability of auto Bluetooth. I used to be able to just get in my truck and it would auto connect. NOW everything is manual. It keeps dropping the connect and I have to keep connecting. This is absolutely horrible upgrade.
If I am listening to an app through Bluetooth and receive a phone call, it will switch. After about 60 seconds, the call is still connected, yet the phone starts broadcasting the app as well as the phone call, it drowns out the phone conversation. I have to close the app or stop the broadcasting of the app. It will no longer keep it in the background.
The text messaging is now all with a white background, you can't tell the difference between you and the person you're texting.
I'm trying to figure out how Motorola and Verizon could think this is a good thing!!!

I am having the same issues, been thru tech support with my office, Verizon and Motorola. Nothing has been done to correct it. First off I never wanted the update, why is this update forced upon the users that do not want it. Every app that I have downloaded I have the option to either update or not, but not the phone that I PAID for. I PAID for the phone in its original state mainly due to the way it performed. I would NOT have PAID for a phone with the KIT KAT software. My Son was able to shut down his update and avoid the KitKat update on the exact model phone I have, and is experiencing none of these issues.
Some of my issues are:
Swype- I purchased my phone with the Swype feature on it, KitKat stole that from me. I will not purchase the Swype from Google Play as I have already paid for it.
Text messaging- Color scheme is abysmal to say the least, lost the ability for deleting multiple messages, cannot see group messages.
Wifi/Bluetooth- Cannot be used at the same time, have to chose one or the other, so no streaming video on wifi with bluetooth headphones
Weak Wifi- Signal strength has gotten horrific- Use to be able to sit outside and connect to Wifi- now only have 15 ft range- could get almost 50ft prior to update- sons Droid Razr HD still can with JellyBean
No 4g- I have always had 4 bars of 4g in my house- now I only get 3g or the 1X- Sons JellyBean phone sitting next to mine has 4g, mine will not
Loss of Wifi and bluetooth- All of my Wifi and bluetooth saved connections are gone and on some cannot connect- Can no longer connect to the hands free in my truck.
Loss of LED scheme- Again with the white- my LED light for notifications use to be a green light, blue for bluetooth, red for low battery, now it’s all white.
Corp Sync- Email notifications are no longer being pushed thru- I now have to manually check email messages, no longer coming up on the drop down screen and no notifications.
Battery Life- Battery now is depleting at a tremendous rate- I have force stopped and deactivated all programs that I do not use but because the phone seems to always be looking for signal it is eating up battery life.
I mainly use my phone for business and not for play; This KitKat update has really hurt my ability to communicate using my phone. I understand that the update will not be rolled back but I do hope that there is a patch that is coming out soon, as when I read up on the different forums everywhere there are thousands of us with the same issues.
My son and I have the same Droid Razr HD, He was able to avoid the update his phone works better than mine, true my screen may slide over a little smoother and it may play video a little more clearly (if it’s not buffering) but there is absolutely nothing that benefits me or my family on a FORCED, UNSOLICITED, UNWANTED update. If you want to update fine, but do not change my settings, or remove any of my features in the update.

Razr MAXX HD Wont send pic messages over wifi

My Razr MAXX HD will not send pictures while connected to wifi. is this a settings problem?

No, the phone is operating normally. Picture texts won't send/receive over wi-fi, they require a mobile data connection.
If you have both wi-fi and mobile data turned on, the phone should switch as needed. However, for some phones, depending on radio signal strength, you may have to turn wi-fi off for the picture texts to send/receive.

Update has completely ruined Droid Razr Maxx Hd

As stated I have a droid razr maxx hd and ever since the kit kat update my phone has been close to useless. I have browsed the forum and seen multiple complaints and proposed solutions to the problems like mine and I have tried them and none have worked. My wifi signal reception is half as good and no changes have been made to the home wifi setttings. Areas in town where I would have full 4g reception including at my home are now 3 bar 3g reception. I have been missing calls for work because the phone is constantly searching for signal and is in between 3g and 4g in areas that before were always max 4g. With wifi turned off, if I pass an open wifi spot the phone will lose all data connection until im out of reach of the wifi spot. The phone shuts down on its own and battery life has been cut in half with absolutely no changes since the update. No new apps no change in how frequent the phone is used. I have done the very harsh factory reset and re-installed apps and no luck. I feel like im out of options and don't know which direction to go because I've still got 5 months before im eligible for an upgrade and I don't think I should have to pay full price for a phone when I enjoyed the phone I had until this update was forced on me. The rep at the local store told me about a plan to pay for the phone monthly but Verizon would be making me pay another 20 bucks a month to buy a new phone that this update screwed up along with me GIVING them the phone I paid for. I don't want to leave Verizon as I liked their service before all of this happening but I cant see paying 600 for a new phone that I didn't tear up. Im almost at the end of my rope...any help would be greatly appreciated.

I also have had the same misfortune. I am appalled that I was forced into updating my phone to Kit Kat. My phone just randomly freezes, shuts down, reboots itself, and now I don't have the battery life that it used to have. I could normally leave my phone on for 2-3 days and now it just shuts itself off more than once a day.
It seems none of the "fixes", that have been suggested, work. I don't know about you but I also lost my Swype and this new app they had me download is not nearly as good!!!! Wasn't it Motorola that "forced" the update? ...not Verizon. I know I had to call Motorola for any issues.
We need to have them change the phone back to its original programming... I wasn't asking for an update so why did they send them to all of our Razr Maxx HD phones? AGGRAVATING!!!
If you find out anything new please post it so that everyone can benefit from the knowledge.
Thanks.

4G LTE on Droid Razr Maxx intermittently very slow

Recently (about the last few days/weeks) I have been experiencing extremely slow and inconsistent connections while on 4G LTE with my Razr Maxx. However, it's only intermittent; it will be slow to the point of being unusable for a few hours, and then like someone flipped a switch, get right back to a more usual speed (~2 mbps). I'd say it's about half and half slow vs fast. It's not an issue with signal strength (full bars, in Mountain View, CA) and restarting the phone has no effect. Has anyone experienced anything similar or have any possible explanation?
To be honest, it seems to match what I would expect from Verizon's "Network Optimization" except for the fact that I'm on LTE. I'm definitely in the top 5% of users (probably more like top 0.5%) and the behavior of switching between a fast and slow connection lines up with the idea of only limiting usage during congestion. Has Verizon recently enabled this "feature" for LTE users? It's quite frustrating!

I am on the phone with them right now. I am having this issue in Norfolk, VA.The first rep has already told me that there is an issue with Razr and intermittent data problems.
I have already hard reset the phone.
I have replaced the SIM card also.
I have changed the modes to CDMA/LTE
I have switched airplane mode on and off to force a reconnect.
This issue is the same issue I had with my DROID Bionic. They gave me the Razr to fix that phone. I think I am done with Motorola.
Update
They logged into my phone and are doing tests. Look at that, the **** thing is running just fine and running fast.Loaded pages fast and moved through the web fast. My download speed test came in at 4.94

Droid Razr Maxx Multimedia messages

For the past couple of week, my droid razr maxx has started not to allow me to respond or send anything that is considered a multimedia message. At all. This is extremely frustrating. I'm a college student and often use this as a way to contact my parents, friends, and classmates. My phone is up to date and I have both Wifi and my data plan turned on. I can receive multimedia messages just fine; however, I cannot send or reply to them.
Can anyone help me? I haven't even had this phone for a year and this is just the latest problem I'm having. My sister and mom have this phone as well and they're having no problems whatsoever.

I know it's very important to have an operable device to communicate rcripps. Let's get to the bottom of this! Are you connected to the wifi connection while the wifi setting is on? When you attempt to respond or send do you notice the signal indicator connecting to 3G/4G for a few moments? Are you able to send/respond with wifi off and connected to the Verizon Wireless network? Try powering the device off and removing/inserting the sim here http://vz.to/19QSEGL test and share. Thank you.
TominqueBo_VZW
Please follow us on Twitter @VZWSupport

After one year, my Droid Razr Maxx is shutting off on its own.

After one year without problems, my Droid Razr Maxx has begun to shut off and occasionally restart on its own several times a day. Sometimes when it shuts off, it can take as long as fifteen minutes before it will start again.
I have tried deleting all of the applications I've installed since recently before the problem began, but the problem persists. Is this a known issue? Have there been any recent updates that might be causing this behavior? Does anyone have any additional things I can try before sending my phone to Verizon?
Thank you.

I also have this problem which occurs under two sets of conditions. First, if the device is left on charge for a couple of hours after getting to 100% it shuts down and cannot be re-started with the power button. The second is that if I take the device out of my belt holder and leave it alone for a couple of hours, it shuts down the same way,
How to re-start the phone
For both conditions, the device can be re-started by simultaneously holding the power button and the lower end of the volume button. This produces what is called a "soft boot."
It has worked every time so far since the problem cropped up earlier this year. I got the device in March 2013.
Addressing the cause
Verizon in its forums advises users to clean the cache with a complicated series of steps that drop the user into a normally hidden portion of the operating system. See URL below.
https://community.verizonwireless.com/thread/801488
I am using Easy Cache (URL below) to clean out trash files that accumulate on the device, Unlike prior versions of Android, in 4.1.2, here is no easily accessible menu option to do this. So far over a period of several months I have not had any issues with Easy Cache other than its constant promotion of additional Apps in which I have no interest.
https://play.google.com/store/apps/details?id=com.bazinga.cacheclean&hl=en
Note that trash files accumulate quickly and that a clean out at least every other day can remove several hundred megabytes of temporary files.
Theories about the cause of the problem.
The first is that in the case of leaving device on charge for too long produces a false signal to the operating system of an extremely low battery condition and the device shuts down.
The second is that in the case of leaving the device on a desk for several hours,with no detectable motion, sets off a routine in the operating system to protect the battery draining completely. This issue is a head-scratcher since there is really no difference between doing that and leaving the phone on your nightstand for 6-8 hours while you sleep.
Feedback to Verizon and Motorola.
This problem needs to be fixed. A review of various Android forums on the Internet shows a lot of traffic about it some of it going back more than a year. See this shortened version of the Google search string http://bit.ly/13Q6pkp
This is not something you can stick you heads in the sand about as disgruntled customers are reporting in this problem forums, and with increasing frequency, they are returning the phones or seeking alternatives.

Just bought a new Droid Razr Maxx yesterday. WI-FI doesn't work at all.

Bought a new Droid Razr Maxx yesterday 9/23/12. Everything on it works just fine, except Wi-Fi. My phone doesn't even search for networks. I bring up the wi-fi menu and it's just blank. I hit scan and nothing happens. I restarted my phone a few times and it finally brought some up (although they're gone now) and when I tried to connect it would just practically ignore my requests. I'd enter the password in, hit "connect" and absolutely nothing would happen. This isn't just a problem with my home router, It doesn't find/recognize any wireless networks at my major university either. I've never had an issue like this. What can I do? Maybe I should just take it back to my local Verizon store?
Thanks!

To do a Soft Reset You Hold the Volume Down and the Power at the Same Time till the Phone Shuts off let go of the Buttons and the Maxx will re-power itself up.. Give the Wi-Fi another Shot
Here is how to set up your Wi-Fi and since your New to this OS on this phone have a Look at this Link for some Extra Advice: On the Link your Going to it also has Via PDF the Owners Manual witch is really Informative.. B33
https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417
How do I set up and troubleshoot Wi-Fi issues?
Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.
Note: The DROID RAZR will only operate on the 2.4 GHz frequency and will not work on the 5GHz frequency.
Quick links
Wi-Fi set up instructions for Android 4.X (Ice Cream Sandwich) users
Activate Wi-Fi
Obtain the MAC address
Using Mobile Hotspot
Wireless Lan Supported Specs
Set Wi-Fi to work smarter, not harder
Troubleshooting
Unable to stream any media when connected to Wi-Fi network, but can still surf using the web browser.
Ruckus WiFi router issue
Activate Wi-Fi
To turn Wi-Fi on and connect to a wireless network:
From the home screen press the menu key.
Tap Settings.
Tap Wireless and networks.
Touch the Wi-Fi check box to turn Wi-Fi on.
The phone will scan for available wireless networks.
Tap Wi-Fi settings.
The network names and security settings (Open network or Secured with WEP) of detected Wi-Fi networks are displayed in the Wi-Fi networks section.
Tap a Wi-Fi network to connect. When you select an open network, you will be automatically connected to the network. When you select a network that is secured with WEP, enter the WEP (security) key and then touchConnect.
Obtain the MAC addressTo obtain the MAC address:
From the applications tray, tap Settings.
Tap About Phone.
Tap Status and scroll to Wi-Fi Mac address.
Using Mobile Hotspot. Click here to learn more.
Wireless Lan Supported Specs
802.11b/g/n
WEP
WPA/WPA2 PSK
802.1x EAP
Set Wi-Fi to work smarter, not harderTo save battery power, give your Wi-Fi connection a rest when you're not using it. Use the Wi-Fi sleep policy to set your Wi-Fi connection to sleep when the display turns off and reconnect when it turns on.
From the Home screen, press the menu key > Settings.
Touch Wireless & networks > Wi-Fi settings.
Press the menu key > Advanced > Wi-Fi sleep policy.
Touch When screen turns off.
TroubleshootingNote: A software update is now rolling out, and includes enhancements in Wi-Fi performance and more. Click here for full details.Unable to establish connection with the phone
The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Can't connect to Internet
Try a different URL or web site address.
Disconnect and try connecting to the network again.
Enter correct Password (WEP-WAP/WPA key).
If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Cannot connect to certain web sites using HotSpot
A software update is now rolling out, and includes enhancements in HotSpot performance and more. Click here for full details
Ruckus WiFi router issueIssue: Device does not connect to Ruckus WiFi router (example model#: 2825)
Description: In DHD11 TA3 we have an IP address conflict between the LTE IP address and the default gateway address with the Ruckus router.
Work around: Change the default gateway address on the router as follows:
Login Router through Browser: http://192.168.20.1
User name: user
Password: password
(user name and pass written on AP)
goto "Local network" under Configuration section on the Left side.
change the field in : "Local IP Address" from 192.168.20.1 to
192.168.0.1
Change :"Starting Address" from 192.168.20.2 to 192.168.0.2
click update settings.Note: We become aware of an issue with a certain Wi-Fi router Router: Netgear N600 WNDR3400, that may experience loss of Internet Connectivity on Wi-Fi signal with the DROID RAZR MAXX.Here's our solution for this issue:
Go to the wireless settings for the Netgear router from a browser on your PC by going to192.168.1.1
On the Router Manager screen, go to the Setup section in the left hand column and select Wireless Settings
Under the Wireless Network (2.4GHz b/g/n) section change the channel from Auto to a static channel of your choosing. (Any number from 01 -11)
Scroll down to the bottom of the Wireless Settings screen and select Apply.
Cannot connect using Netgear WNR3500
If you are unable to connect try we changing the router security to something even more secure than WEP, (i.e. WPA or WPA2).
For Android 4.X (Ice Cream Sandwich) users.
TURN WI-FI POWER ON OR OFF
Touch Menu > System settings, then touch the Wi-Fi power switch to turn it or .Note: To extend battery life, turn off Wi-Fi power when not in use.
WI-FI SEARCH & CONNECT
When Wi-Fi is on, the Wi-Fi in range indicator appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.To search for a network when Wi-Fi is off:
Touch Menu > System settings > Wi-Fi.
Touch the Wi-Fi power switch to turn it and scan. Your smartphone lists the networks it finds within range.Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch Menu > Advanced.
Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect.
When your smartphone is connected to the network, the Wi-Fi connected indicator appears in the status bar.Tip: When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.
WI-FI HOTSPOT
You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact Verizon Wireless for details.To set up your smartphone as a Wi-Fi hotspot:
Touch Menu > System settings > Tethering & Mobile Hotspot > Mobile Hotspot to turn on the hotspot.
Touch Mobile Hotspot settings > Configure Mobile Hotspot to change hotspot security and configuration settings:
Network SSID: Enter a unique name for your hotspot and touch Next.
Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.
Broadcast Channel: Select a channel that minimizes potential interference. You may need to try different channels after your hotspot is active for a time.
Touch Save when the settings are complete.
When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Securitytype, and entering the correct Password.

Razr Maxx Calendar will not sync with Exchange Calendar

My Thunderbolt synced fine....just switched to the Razr Maxx Friday and the Calendar will not sync with my Exchange Calendar. Email and contacts are syncing fine.

Gapam wrote:
I guess I'm screwed. My Razr HD calendar won't sync with Google - apparently all my events were on the phone calendar and not Googe calendar. After following prior posts, I cleared the data on my phone's calendar - now my events are gone and I don't know when my next appointments are. Any way to retrieve that data? Any way to sync the two calendars - or to make sure the darn appointments are placed on the Google calendar and not the stupid phone calendar?
You have to select the Google/Gmail account as the location where to save the event. In the screen where you are adding the info to create the event there is a spot for choosing which calendar to save it to. This is where you pick the Gmail calendar.

Razr vs. Razr Maxx Signal

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