RD Gateway issue from Mac Remote Desktop client - 503 RPC Error: c0021012

I have an employee who is able to use the Mac Remote Desktop client to connect to her office PC via RD Gateway, but after a short time she consistently has her connection dropped with a
503 RPC Error: c0021012. I've researched this a little and apparently it refers to an expected shutdown condition (RPC_P_CONNECTION_SHUTDOWN) rather than a true RPC "exception". Also, the error almost always occurs exactly
10 minutes after the connection is established, so I'm wondering if a timeout is occurring due to a heartbeat/keepalive not getting through, the expiration of a token or credential, or something similar(?). Any help would be appreciated, here's a section
from the log that shows one of her drops:
[2014-Jun-22 23:58:44] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
[2014-Jun-22 23:58:44] RDP (0): client version: 8.0.24875
[2014-Jun-22 23:58:44] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
[2014-Jun-22 23:58:44] RDP (0): correlation id: 79b9ed3a-2198-784a-8805-0f1d292a0000
[2014-Jun-22 23:58:45] RDP (0): Resolved 'ourserver.oursite.com' to 'x.x.x.x' using NameResolveMethod_DNS(1)
[2014-Jun-22 23:58:45] RDP (0): Resolved 'ourserver.oursite.com'' to 'x.x.x.x' using NameResolveMethod_DNS(1)
[2014-Jun-22 23:59:50] RDP (0): Protocol state changed to: ProtocolNegotiatingCredentials(2)
[2014-Jun-22 23:59:53] RDP (0): Exception caught: Exception in file '../../librdp/private/tlsendpoint_openssl.cpp' at line 116
    User Message : TLS1_ALERT_ACCESS_DENIED
[2014-Jun-22 23:59:53] RDP (0): Exception caught: Exception in file '../../librdp/private/tlsendpoint_openssl.cpp' at line 116
    User Message : TLS1_ALERT_ACCESS_DENIED
[2014-Jun-22 23:59:53] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
[2014-Jun-22 23:59:53] RDP (0): correlation id: 79b9ed3a-2198-784a-8805-0f1d292a0000
[2014-Jun-22 23:59:53] RDP (0): Resolved 'ourserver.oursite.com'' to 'x.x.x.x' using NameResolveMethod_DNS(1)
[2014-Jun-22 23:59:53] RDP (0): Resolved 'ourserver.oursite.com'' to 'x.x.x.x' using NameResolveMethod_DNS(1)
[2014-Jun-22 23:59:53] RDP (0): Protocol state changed to: ProtocolNegotiatingCredentials(2)
[2014-Jun-22 23:59:53] RDP (0): Protocol state changed to: ProtocolConnectingRDP(3)
[2014-Jun-22 23:59:54] RDP (0): Protocol state changed to: ProtocolInactive(4)
[2014-Jun-22 23:59:55] RDP (0): Server supports RAIL
[2014-Jun-22 23:59:55] RDP (0): Protocol state changed to: ProtocolActive(5)
[2014-Jun-23 00:10:54] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 217
    User Message : The gateway failed to connect with the message: 503 RPC Error: c0021012
[2014-Jun-23 00:10:54] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 217
    User Message : The gateway failed to connect with the message:
503 RPC Error: c0021012
[2014-Jun-23 00:10:54] RDP (0): Protocol state changed to: ProtocolDisconnecting(7)
[2014-Jun-23 00:10:54] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
[2014-Jun-23 00:10:54] RDP (0): ------ END ACTIVE CONNECTION ------

Hi,
Is there any error occur on the RD Gateway server? Please make sure that RPC, RPC Locator and RPC Endpoint Mapper service are running on the server. Also, please make sure that the RD gateway
server does not reach the maximum number of connections.
Thanks.
Jeremy Wu
TechNet Community Support

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Feature request for Mac Remote Desktop client.

Wouldn't be great to have folders or groups in the Mac Remote Desktop Client.
I am finding that I have more and more Remote Desktop saved connections and storing them in collapsible groups or folders would be great.

Hi Bill,
Thanks for your feedback, will pass this request to product group for future research and releases.
Thanks for your understanding and Support!
Regards.
Dharmesh Solanki
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

IOS Remote Desktop Client Logon Issue Prompts to Logon 3 Times with RDGW

I have an issue when connecting from the Remote Desktop client iOS on multiple iPads/users.
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I am not comfortable posting the entire log file but let me give you the high level summary. The settings section for the active connection:
[2014-Jun-17 12:45:23] RDP (0): Final rdp configuration used: {
    activeUsername = "domain\username";
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    console = 0;
    gatewayId = XXXXXXXX;
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    type = rdp;
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It then attempts to connect to the InternalServerHostName.domain.local.
[2014-Jun-19 09:40:01] RDP (0): Resolved 'InternalServerHostName.domain.local' to 'ERROR: Unable to connect to remote PC. Please provide the fully-qualified name or the IP address of the remote PC, and then try again.' using NameResolveMethod_Unknown(0)
[2014-Jun-19 09:40:01] RDP (0): Error message: Unable to connect to remote PC. Please provide the fully-qualified name or the IP address of the remote PC, and then try again.(phase: 0, type: 0, reason: 0, systemCode: 0, systemMessage: )
[2014-Jun-19 09:40:01] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
[2014-Jun-19 09:40:02] RDP (0): Showing credentials dialog
It then displays the same settings again with the exception of an additional line after the gatewayId line:
gwAutodetectState = kConnectionGwAutodectedForceGW;
Then it goes through the interface list, not using any proxy, correlation id, then resolves name:
[2014-Jun-19 09:40:10] RDP (0): Resolved 'ExternalRDSGatewayHostName' to 'ExternalRDSGatewayIP' using NameResolveMethod_Unknown(0)
[2014-Jun-19 09:40:11] RDP (0): Exception caught: Exception in file '/Users/build/jenkins/workspace/rc-ios-develop/protocols/RDP/librdp/librdp/private/httpendpoint.cpp' at line 217
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[2014-Jun-19 09:40:11] RDP (0): Error message: The gateway failed to connect with the message: 403 Forbidden ( The server denied the specified Uniform Resource Locator (URL). Contact the server administrator.
)(phase: 0, type: 0, reason: 0, systemCode: -1, systemMessage: )
[2014-Jun-19 09:40:11] RDP (0): Protocol state changed to: ProtocolDisconnecting(7)
[2014-Jun-19 09:40:11] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
[2014-Jun-19 09:40:11] RDP (0): Showing credentials dialog
Then it displays the same settings again except for the gwAutodetectState line changing to:
gwAutodetectState = kConnectionGwAutodectedHTTPSTried;
Then it connects ok. I went to our firewall (MS Forefront TMG) and monitored for traffic from the iPad iOS App (based on network it is on). I don't see the initial connection attempt at all, which is expected because according to the log above it looks
like it tries to connect to the host directly...which it shouldn't?
Then in the second attempt I see it trying to go to http://ExternalRDSGatewayHostName:443/remoteDesktopGateway/ which again it shouldn't be doing because that URL (the remoteDesktopGateway) is not part of the RDSGW or RDSWA 2012 R2 IIS
config or am I missing something? It should be going to Rpc or RDWeb right? or do I need to allow that path through too?
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Remote Desktop Client For Mac?

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Download details for version 2:
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https://heathsideschool-my.sharepoint.com/personal/bmoore_heathside_surrey_sch_uk/_layouts/15/guestaccess.aspx?guestaccesstoken=9aUKxic763dU7n2z3vxSDBkbXhyDo%2fo3P0jrEh08gtw%3d&docid=092297a567b51448e98ea674e3fab97f6
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Mac Retina
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Hi Bobby,
Let us start with opening Word in its application safe mode. Follow these steps to do so:
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click Add-ins.
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Remote Desktop Client for Mac and SSO

Hi.
We have RDS Deployment (Windows Server 2012 R2) with RD Connection Brokers, RD Session Hosts and Web Access.
Windows clients log on without any issues, credentials must be entered only once (Single Sign On).
But Mac clients must enter their credentials twice (on CB and SH).
Does Remote Desktop Client for Mac support SSO and if it does, what special settings are required?
Mac users use Microsoft Remote Desktop 8.0.13.

Sorry, I have missed important detail. This problem appears when I open .rdp files.
Really, if I create connection and save my credentials, I will not enter credentials. But in this case I can't specify Collection
(loadbalanceinfo:s:tsv://MS Terminal Services Plugin.1.SomeCollection - parameter in .rpd file).
In my case, I open .rdp file, connect to RD Connection Broker, log in to RD CB, RD CB redirects me to RD
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When I connect to the same farm with the same .rdp file from Windows client, I have enter credential only once (SSO works).
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Using the Pan Control does not resolve the issue. If you activate the Pan control, the application is so magnified that you only see about 1/4th of the upper left of the screen. Moving the window around or pinch to zoom in/out does not resolve
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If the issue is not resolved by the upgrade, they suggest we seek a resolution from Microsoft. In the meantime, Procare stated that I could share this information with you. They're also copied on this forum to keep up with your comments.
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Error 500 from Microsoft Remote Desktop for Mac and for iOS but not for Windows

I am running Windows Server Standard 2012 as a basic File server and Remote Access Server. I am able to log into to Server remotely using Windows Remote Desktop Client on Windows 7 and 8 machines without problems
When I try to log in using outside the local network using MRD version 8.0.24308 using OS X 10.9.1 or using iOS 7.0.4, I get the following error:
" The gateway failed to connect with the message: 500 Internal Server Error"
I can also log in remotely WITHIN the local network on a Mac or iOS device, it works without getting an error
Any Ideas?

My IT person has tried all these and I still get a 500 error when I log in from Microsoft Remote Desktop 8.5.
Here is part of the MRD log dump (not clear where to send the log since MRD doesn't provide an address when you dump the log into email):
[2014-Mar-27 19:48:56] RDP (0): --- BEGIN INTERFACE LIST ---
[2014-Mar-27 19:48:56] RDP (0): lo0 af=18  addr= netmask=
[2014-Mar-27 19:48:56] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
[2014-Mar-27 19:48:56] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
[2014-Mar-27 19:48:56] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
[2014-Mar-27 19:48:56] RDP (0): gif0 af=18  addr= netmask=
[2014-Mar-27 19:48:56] RDP (0): stf0 af=18  addr= netmask=
[2014-Mar-27 19:48:56] RDP (0): en0 af=18  addr= netmask=
[2014-Mar-27 19:48:56] RDP (0): en1 af=18  addr= netmask=
[2014-Mar-27 19:48:56] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-27 19:48:56] RDP (0): en1 af=2 (AF_INET)  addr=192.168.0.89 netmask=255.255.255.0
[2014-Mar-27 19:48:56] RDP (0): fw0 af=18  addr= netmask=
[2014-Mar-27 19:48:56] RDP (0): p2p0 af=18  addr= netmask=
[2014-Mar-27 19:48:56] RDP (0): utun0 af=18  addr= netmask=
[2014-Mar-27 19:48:56] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::e1eb:119:5ad9:da9%utun0
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-27 19:48:56] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:e1eb:119:5ad9:da9
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-27 19:48:56] RDP (0): --- END INTERFACE LIST ---
[2014-Mar-27 19:48:56] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
[2014-Mar-27 19:48:56] RDP (0): client version: 8.0.24428
[2014-Mar-27 19:48:56] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
[2014-Mar-27 19:48:56] RDP (0): Resolved '10.1.10.11' to '10.1.10.11' using NameResolveMethod_DNS(1)
[2014-Mar-27 19:49:04] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
[2014-Mar-27 19:49:04] RDP (0): ------ END ACTIVE CONNECTION ------
[2014-Mar-27 19:49:04] RDP (0): --- BEGIN INTERFACE LIST ---
[2014-Mar-27 19:49:04] RDP (0): lo0 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
[2014-Mar-27 19:49:04] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
[2014-Mar-27 19:49:04] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
[2014-Mar-27 19:49:04] RDP (0): gif0 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): stf0 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): en0 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): en1 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-27 19:49:04] RDP (0): en1 af=2 (AF_INET)  addr=192.168.0.89 netmask=255.255.255.0
[2014-Mar-27 19:49:04] RDP (0): fw0 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): p2p0 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): utun0 af=18  addr= netmask=
[2014-Mar-27 19:49:04] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::e1eb:119:5ad9:da9%utun0
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-27 19:49:04] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:e1eb:119:5ad9:da9
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-27 19:49:04] RDP (0): --- END INTERFACE LIST ---
[2014-Mar-27 19:49:04] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
[2014-Mar-27 19:49:04] RDP (0): client version: 8.0.24428
[2014-Mar-27 19:49:05] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
[2014-Mar-27 19:49:05] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
[2014-Mar-27 19:49:05] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
[2014-Mar-27 19:49:07] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
    User Message : The gateway failed to connect with the message:
500 Internal Server Error
[2014-Mar-27 19:49:07] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
    User Message : The gateway failed to connect with the message:
500 Internal Server Error
[2014-Mar-27 19:49:07] RDP (0): Protocol state changed to: ProtocolDisconnecting(7)
[2014-Mar-27 19:49:07] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
[2014-Mar-27 19:49:07] RDP (0): ------ END ACTIVE CONNECTION ------
[2014-Mar-27 19:49:15] RDP (0): *** Application terminated ***
[2014-Mar-29 12:03:43] RDP (0): Final rdp configuration used: gatewayhostname:s:javpeds.com
screen mode id:i:2
use multimon:i:0
session bpp:i:24
full address:s:10.1.10.11
audiomode:i:2
username:s:javpeds\ptraquair
disable wallpaper:i:0
disable full window drag:i:0
disable menu anims:i:0
disable themes:i:0
alternate shell:s:
shell working directory:s:
authentication level:i:2
connect to console:i:0
gatewayusagemethod:i:1
disable cursor setting:i:0
allow font smoothing:i:1
allow desktop com"font-family:'SF Cartoonist Hand';font-size:18px;line-height:normal;" />bookmarktype:i:3
use redirection server name:i:0
[2014-Mar-29 12:03:43] RDP (0): --- BEGIN INTERFACE LIST ---
[2014-Mar-29 12:03:43] RDP (0): lo0 af=18  addr= netmask=
[2014-Mar-29 12:03:43] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
[2014-Mar-29 12:03:43] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
[2014-Mar-29 12:03:43] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:03:43] RDP (0): gif0 af=18  addr= netmask=
[2014-Mar-29 12:03:43] RDP (0): stf0 af=18  addr= netmask=
[2014-Mar-29 12:03:43] RDP (0): en0 af=18  addr= netmask=
[2014-Mar-29 12:03:43] RDP (0): en1 af=18  addr= netmask=
[2014-Mar-29 12:03:43] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:03:43] RDP (0): en1 af=2 (AF_INET)  addr=192.168.1.29 netmask=255.255.255.0
[2014-Mar-29 12:03:43] RDP (0): fw0 af=18  addr= netmask=
[2014-Mar-29 12:03:43] RDP (0): p2p0 af=18  addr= netmask=
[2014-Mar-29 12:03:43] RDP (0): utun0 af=18  addr= netmask=
[2014-Mar-29 12:03:43] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::c852:1a8d:126a:a88a%utun0
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:03:43] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:c852:1a8d:126a:a88a
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:03:43] RDP (0): --- END INTERFACE LIST ---
[2014-Mar-29 12:03:43] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
[2014-Mar-29 12:03:43] RDP (0): client version: 8.0.24428
[2014-Mar-29 12:03:44] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
[2014-Mar-29 12:03:44] RDP (0): Resolved '10.1.10.11' to '10.1.10.11' using NameResolveMethod_DNS(1)
[2014-Mar-29 12:03:52] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
[2014-Mar-29 12:03:52] RDP (0): ------ END ACTIVE CONNECTION ------
[2014-Mar-29 12:03:52] RDP (0): --- BEGIN INTERFACE LIST ---
[2014-Mar-29 12:03:52] RDP (0): lo0 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
[2014-Mar-29 12:03:52] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
[2014-Mar-29 12:03:52] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:03:52] RDP (0): gif0 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): stf0 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): en0 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): en1 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:03:52] RDP (0): en1 af=2 (AF_INET)  addr=192.168.1.29 netmask=255.255.255.0
[2014-Mar-29 12:03:52] RDP (0): fw0 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): p2p0 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): utun0 af=18  addr= netmask=
[2014-Mar-29 12:03:52] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::c852:1a8d:126a:a88a%utun0
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:03:52] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:c852:1a8d:126a:a88a
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:03:52] RDP (0): --- END INTERFACE LIST ---
[2014-Mar-29 12:03:52] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
[2014-Mar-29 12:03:52] RDP (0): client version: 8.0.24428
[2014-Mar-29 12:03:52] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
[2014-Mar-29 12:03:52] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
[2014-Mar-29 12:03:52] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
[2014-Mar-29 12:03:53] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
    User Message : The gateway failed to connect with the message:
500 Internal Server Error
[2014-Mar-29 12:03:53] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
    User Message : The gateway failed to connect with the message:
500 Internal Server Error
[2014-Mar-29 12:03:53] RDP (0): Protocol state changed to: ProtocolDisconnecting(7)
[2014-Mar-29 12:03:53] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
[2014-Mar-29 12:03:53] RDP (0): ------ END ACTIVE CONNECTION ------
[2014-Mar-29 12:04:24] RDP (0): *** Application terminated ***
[2014-Mar-29 12:53:47] RDP (0): Final rdp configuration used: gatewayhostname:s:javpeds.com
screen mode id:i:2
use multimon:i:0
session bpp:i:24
full address:s:10.1.10.11
audiomode:i:2
username:s:javpeds\ptraquair
disable wallpaper:i:0
disable full window drag:i:0
disable menu anims:i:0
disable themes:i:0
alternate shell:s:
shell working directory:s:
authentication level:i:2
connect to console:i:0
gatewayusagemethod:i:1
disable cursor setting:i:0
allow font smoothing:i:1
allow desktop com"font-family:'SF Cartoonist Hand';font-size:18px;line-height:normal;" />bookmarktype:i:3
use redirection server name:i:0
[2014-Mar-29 12:53:47] RDP (0): --- BEGIN INTERFACE LIST ---
[2014-Mar-29 12:53:47] RDP (0): lo0 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
[2014-Mar-29 12:53:47] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
[2014-Mar-29 12:53:47] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:47] RDP (0): gif0 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): stf0 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): en0 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): en1 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:47] RDP (0): en1 af=2 (AF_INET)  addr=10.59.1.176 netmask=255.255.255.0
[2014-Mar-29 12:53:47] RDP (0): fw0 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): p2p0 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): utun0 af=18  addr= netmask=
[2014-Mar-29 12:53:47] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::e590:f4:e6f3:79ee%utun0
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:47] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:e590:f4:e6f3:79ee
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:47] RDP (0): --- END INTERFACE LIST ---
[2014-Mar-29 12:53:47] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
[2014-Mar-29 12:53:47] RDP (0): client version: 8.0.24428
[2014-Mar-29 12:53:47] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
[2014-Mar-29 12:53:47] RDP (0): Resolved '10.1.10.11' to '10.1.10.11' using NameResolveMethod_DNS(1)
[2014-Mar-29 12:53:55] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
[2014-Mar-29 12:53:55] RDP (0): ------ END ACTIVE CONNECTION ------
[2014-Mar-29 12:53:55] RDP (0): --- BEGIN INTERFACE LIST ---
[2014-Mar-29 12:53:55] RDP (0): lo0 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): lo0 af=30 (AF_INET6)  addr=::1 netmask=ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
[2014-Mar-29 12:53:55] RDP (0): lo0 af=2 (AF_INET)  addr=127.0.0.1 netmask=255.0.0.0
[2014-Mar-29 12:53:55] RDP (0): lo0 af=30 (AF_INET6)  addr=fe80::1%lo0 netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:55] RDP (0): gif0 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): stf0 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): en0 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): en1 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): en1 af=30 (AF_INET6)  addr=fe80::226:bbff:fe00:c3d7%en1
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:55] RDP (0): en1 af=2 (AF_INET)  addr=10.59.1.176 netmask=255.255.255.0
[2014-Mar-29 12:53:55] RDP (0): fw0 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): p2p0 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): utun0 af=18  addr= netmask=
[2014-Mar-29 12:53:55] RDP (0): utun0 af=30 (AF_INET6)  addr=fe80::e590:f4:e6f3:79ee%utun0
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:55] RDP (0): utun0 af=30 (AF_INET6)  addr=fdce:4b1d:30c:78f8:e590:f4:e6f3:79ee
netmask=ffff:ffff:ffff:ffff::
[2014-Mar-29 12:53:55] RDP (0): --- END INTERFACE LIST ---
[2014-Mar-29 12:53:55] RDP (0): ----- BEGIN ACTIVE CONNECTION -----
[2014-Mar-29 12:53:55] RDP (0): client version: 8.0.24428
[2014-Mar-29 12:53:55] RDP (0): Protocol state changed to: ProtocolConnectingNetwork(1)
[2014-Mar-29 12:53:55] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
[2014-Mar-29 12:53:55] RDP (0): Resolved 'javpeds.com' to '70.88.173.126' using NameResolveMethod_DNS(1)
[2014-Mar-29 12:53:56] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
    User Message : The gateway failed to connect with the message:
500 Internal Server Error
[2014-Mar-29 12:53:56] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 209
    User Message : The gateway failed to connect with the message:
500 Internal Server Error
[2014-Mar-29 12:53:56] RDP (0): Protocol state changed to: ProtocolDisconnecting(7)
[2014-Mar-29 12:53:56] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
[2014-Mar-29 12:53:56] RDP (0): ------ END ACTIVE CONNECTION ------
[2014-Mar-29 12:54:05] RDP (0): *** Application terminated ***

Downgrade Microsoft Remote Desktop Client for Mac

Is there a way to downgrade to a previous version of the microsoft remote desktop client for mac? We are experiencing issues with one of our published remote apps (regarding window focus i.e. which window of the open application is at the front of the
users screen) since upgrading to 8.0.9. This application was OK in 8.0.5. Can we revert to an older version?

We are also experiencing similar issues regarding window sizes and display settings with our remote resources, since upgrading. We are using remote desktop application for iPhone/iPad. Upon opening of our Remote App, although we have set the command-line
argument to open to full screen, we see the application resizing 3 times before it finally opens - and it does not open in full screen. Please assist.

Typo in error message from Microsoft Remote Desktop for Mac

Just found a bug in error message from Microsoft Remote Desktop (Version
8.0.9 (Build 25073))

Hi Sergey,
Thanks for your feedback, i will update to the product group.
Regards.
Dharmesh Solanki
TechNet Community Support

I am surprised to see that Remote Desktop Client update 3.7.1 been updated without my authorisation and creating now lot of problems from December 7, 2013, any one can tell, how?

Remote Desktop Client update 3.7.1 has been updated without any permission and now creating umpteen number of problems since December 7, 2013. Now my gmail is empty and unable to see any email. Most of the time my local host is: 92.242.132.27, I do not know why?
Now I want to uninstall my update 3.7.1.
I seek help to resolve my problem.
Traceroute has started...
traceroute to www.localhost.com (92.242.132.27), 64 hops max, 72 byte packets 1 192.168.1.1 (192.168.1.1) 1.554 ms 0.995 ms 0.972 ms 2 abts-tn-dynamic-001.0.164.122.airtelbroadband.in (122.164.0.1) 28.460 ms 3 abts-tn-static-093.227.95.61.airtelbroadband.in (61.95.227.93) 27.732 ms 4 61.95.240.129 (61.95.240.129) 27.433 ms 28.015 ms 27.758 ms
5 59.145.7.133 (59.145.7.133) 187.777 ms 186.806 ms 236.866 ms 6 182.79.243.18 (182.79.243.18) 179.356 ms 179.188 ms 178.033 ms 7 182.79.248.234 (182.79.248.234) 178.512 ms 179.033 ms 179.084 ms 8 aes-static-029.37.144.59.airtel.in (59.144.37.29) 178.879 ms 177.540 ms 9 xe-0-0-0-0.edge00.thn.uk.hso-group.net (195.66.224.226) 177.235 ms 178.6
10 xe-0-0-0.edge00.the.uk.hso-group.net (93.89.91.13) 177.571 ms 177.667 ms 11 ert1-the-gi1-8.router.uk.catalyst2.net (93.89.90.10) 187.420 ms 185.670 12 84.18.192.130 (84.18.192.130) 178.729 ms 178.521 ms 178.316 ms 13 * * *
14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * *

Remote Desktop Client update 3.7.1 has been updated without any permission and now creating umpteen number of problems since December 7, 2013. Now my gmail is empty and unable to see any email. Most of the time my local host is: 92.242.132.27, I do not know why?
Now I want to uninstall my update 3.7.1.
I seek help to resolve my problem.
Traceroute has started...
traceroute to www.localhost.com (92.242.132.27), 64 hops max, 72 byte packets 1 192.168.1.1 (192.168.1.1) 1.554 ms 0.995 ms 0.972 ms 2 abts-tn-dynamic-001.0.164.122.airtelbroadband.in (122.164.0.1) 28.460 ms 3 abts-tn-static-093.227.95.61.airtelbroadband.in (61.95.227.93) 27.732 ms 4 61.95.240.129 (61.95.240.129) 27.433 ms 28.015 ms 27.758 ms
5 59.145.7.133 (59.145.7.133) 187.777 ms 186.806 ms 236.866 ms 6 182.79.243.18 (182.79.243.18) 179.356 ms 179.188 ms 178.033 ms 7 182.79.248.234 (182.79.248.234) 178.512 ms 179.033 ms 179.084 ms 8 aes-static-029.37.144.59.airtel.in (59.144.37.29) 178.879 ms 177.540 ms 9 xe-0-0-0-0.edge00.thn.uk.hso-group.net (195.66.224.226) 177.235 ms 178.6
10 xe-0-0-0.edge00.the.uk.hso-group.net (93.89.91.13) 177.571 ms 177.667 ms 11 ert1-the-gi1-8.router.uk.catalyst2.net (93.89.90.10) 187.420 ms 185.670 12 84.18.192.130 (84.18.192.130) 178.729 ms 178.521 ms 178.316 ms 13 * * *
14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * *

HT201332 where do i find my Apple Remote Desktop client

I have the Apple Remote Desktop client installed on my Mac but cant find the application anywhere.? Where do i find it to start using. Thanks

Like varjak paw said, the client is only part of the ARD solution. By enable the client on your computer, you can connect to it from another mac on your local network using Apple Remote Desktop.
If your looking for a free altertive you could try VNC. The limitation of ARD and VNC is that without configuring your firewall you won't be able to connect to your mac from over the internet.
If you want an easy way to connect to your mac from over the internet I would suggest checking our logmein.

The Remote Desktop Client software is not active

Hello
I just downloaded ARD from the App store. I installed ARD Client 3.4 on the Client machines. Activated the machines in Sharing. All Users with everything checked except for "Show when being observed"
I am able to Observe, Control, Curtain and Lock.
I just tried to start a chat with a client and got the following error:
Unable to Chat with “WebVantage’s iMac”. The Remote Desktop Client software is not active.
I try to send a Message and get the following error:
This task will fail. This task is not supported on “WebVantage’s iMac”.
...with the choices Continue or Go Back
Try to run reports and it just seems to go on forever and says "Waiting for report data."
Many of the other choices won't work either, like Sleep, Wake, etc.
Am I missing something?
Thank you, in advance, for your time.
Cooch

WOW! It's been over a month and not one reply? First time this ever happened.
I am finding that I cannot lock the other Macs now. I get:
"This task will fail. This task is not supported on “XXXXX’s iMac”."
Anyone?
Message was edited by: J Cooch Lucchese

RD Gateway issue from Mac Remote Desktop client - 503 RPC Error: c0021012

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