RDP to virtual server stops connecting

I have a Windows Server 2008 R2 Hyper-V host running a number of virtual Windows 2008 R2 virtual servers.  I use RDP to remote in to manage the host and guest servers.  On occasion, I find I cannot RDP into one of my virtual servers.  I enter
the login credentials but the connecting dialog stays on screen and I do not connect.
I then RDP into the host and use Hyper-V Manager to view my running servers.  I see that the server I cannot get into is running at 5-6%.  Something is running on the server, apparently taking up resources and not allowing me to get in.  I
also cannot get in from the Hyper-V Manager.  I must reset this virtual server to gain access again.  This happens once or twice a month.  By the way, other users are still able to run apps from this server and it is pingable.
Can any one offer suggestions on what to look for, how to resolve this?
Thanks

Hi ,
Please check the VM's state in hyper-v manager when it "stopped" .
What is the host's OS ?
What is the guest OS ?
Did you check hyper-v log ( event viewer --> application and services log -->microsoft --> windows -->then check   hyper-v logs to find some useful information )
Also please check event log in VM .
Best Regards
Elton Ji
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are trying to better understand customer views on social support experience, so your participation in this
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