Re: $10 preorder certificate not received for BF: Hardline

i also have  a question : pre order mortal kombat x get 10.00 but thing is that it says pending 466 points, so how can i get 10.00  pre order certificatae if they didn't give me full 500 points? it says they did but took out 12 points because of gamers unlock and 5.00 more because i use 5.00 coupon for joining gamers unlocked.

Hello Tony2k,
We appreciate your questions about your My Best Buy pre-order bonus.  It does appear that the 500 points are pending to your account for the pre-order. Also, I see that you utilized the Price Match Guarantee and the result would be a loss of the points from the purchase of the item.  This may be what's causing the confusion.  
You can view the current status of your account by clicking here and logging in.  Please continue to check the link for the pending points to process.  It can take 15-20 days to be reflected on your account.  
Blake|Social Media Specialist | Best Buy® Corporate
 Private Message

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