Re: A message to all users who have broken Zens after Christmas

Stop complaining about 'how bad' they are and just return the thing if you don't like it.?Creative makes wonderful products, they aren't 'bad' at all if the only problem is that you can't figure out how to get it to work. You can just expect to plug it in and have everything all set for you; everything needs a little work to get it running.

MiG,
It may be that the battery has been discharged. The ZEN Vision M was released for Christmas last year which means that there is a small chance that the one you bought may have been on the shelve for a while. Li-ion batteries do loose their charge over time and it's possible that the battery may have discharged to a point where USB charging may not do the trick (as it has a much smaller total amount of power available than say your wall outlet). In many cases like this if the battery is plugged into a wall charger it will begin charging.
Of course most players don't include a wall charger anymore (thanks to Apple for this particular trend) so that option isn't available out of the box in many cases. However if you have access to a 5V, 500-.5 mA wall charger with a mini USB end it should serve the purpose (of course the actual wall charger Creative offers would be best for this but I am looking for the most accessible solution here). There is a chance that your battery is defecti've as well, but if you had a wall charger that would work for the ZEN then you could find out for sure.
If all else fails, call or email Creative technical support and see what they can offer.
Jeremy

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