Re-activate ipad issues

At our school a Special Ed Student tried different passcodes on a teacher's Ipad until it was disabled.  The Apple ID on the Ipad is an email address of a staff member who isn't employed at the school anymore but it is a school email account which was removed from our email system.   So we have re-created the email account but when we try to reset the AppleID password and send the info to the email address we do not get any email from Apple to reset it.  How can this be resolved?

iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
 Cheers, Tom

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