Re-activating code CS6 in new computer

I have Adobe Creative Suite 6, Design & Web Premium; (students edition) y activated 12 moths ago.
Now I have a new computer (MacBook Pro Retina) and the activation code dont work.
First desinstall the software in flirts computer.
Then intall the software in the new computer; but the activation code is wrong.
I need your help.
Thanks
Sergio Castillo
(sorry for mi English)

If your CS6 serial number is for Windows then you'll have to do a platform swap to get a
Mac serial number
Order product | Platform, language swap

Similar Messages

  • No activation code delivered with new computer

    Please I am not that computer savvy so please be gentle with computerspeak! 3 weeks ago I had a brand new T440 Thinkpad delivered via courier. What ensued is a series of enormous mishaps.
    It was meant to arrive pre-loaded with Microsoft Office Home and Business 2013 and Adobe Acrobat. On calling the Australian support number I was advised there should have been an activation code in the box. THERE WAS NOTHING. I called Customer support again (a misnomer given the 45+minutes one has to wait to speak to someone). I was advised by the Customer Service person to download the trial Office 365 off the net and that the Post Sales Supervisor would call me. That didnt happen.
    In the mean time because I was desperate to start work I called in a support service who incorrectly advised me that the Microsoft package had been pre-installed and that the computer was operating off that system. I have now received a notification  to say my subscription for the Office 365 is due to expire!! We called Lenovo on Friday afternoon and were assured someone would call within 24 hours - NOTHING. Today I sat on the phone and called - 50 minutes later someone answered and I was passed backwards and forwards. I eventually drove to the Lenovo offices in Chatswood only be told no-one could help me. Apparently the activation code has to be sent from China. No-one there seems to believe I did not receive the activation code. I cannot be without my computer while I wait for this ridiculous situation to be resolved. I need the product from Lenovo that I paid for in good faith. No-one seems to bother. Does anyone have some advise on how I can get the product I paid for BY TOMORROW????

    It is already that way, (tools, Options, remember passwords for site, is checked) but not working. In my old computer there was a pop-up or icon from Firefox asking me if I wanted the safe the sign-in passwords, but that is no longer there.

  • Problems Transfering cs6 to new computer.

    After attempting to Transfer my CS6 to new computer, when attempting to open an adobe application I receive this message.
    Please uninstall and reinstall the product.
    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 1
    http://www.adobe.com/support/
    I have uninstalled and reinstalled multiple times and still the problem occurs. I tried finding a location to download cs6 trials where I could then just plug in my serial number, but can not find cs6 for download to mac either.

    Without exact system info and other technical details nobody can say anything.
    Mylenium

  • Activating NM on a new computer

    I am trying to activate NM on a new laptop. I have a paid license for NM and I have the key from the original install. When I try to activate I get a message stating that the key is invalid. I followed the instructions in item 10 of the NM FAQs in the Advisor and it still will not activate. 

    Thanks Hal but I do not have it on the computer any longer.
    Hal P Anderson <[email protected]> wrote:
    Hal P Anderson http://forums.adobe.com/people/Hal+P+Anderson created the discussion
    "Re: Activating LR on a new computer"
    To view the discussion, visit: http://forums.adobe.com/message/4040202#4040202

  • I lost my disk for cs5 creative suite 5.5 design premium but I have product code and a new computer I want to reinstall. What can I do?

    I lost my disk for cs5 creative suite 5.5 design premium but I have product code and a new computer I want to reinstall. What can I do?

    You can download the software from the website and then type in your old serial number to activate it... that is, IF the installer database will work with your operating system. I am having problems reinstalling CS4 with a new computer running on Win 8.1. When I called customer support, they told me a whole lot of nothing for 45 minutes and then directed me to a chat session. After about 30 minutes on chat, I was basically told they don't offer support for older products. The website says "no known issues" for installation... but that very well may be because they are unwilling to record the issues when someone calls to report them! Good luck with your install. I wish I had CS5 at this point, as it appears there is still support available for it... but you are on the bubble timewise for that to continue. Other downloads

  • Activating LR on a new computer

    I have purchased LR2 and updated to LR3. I now am trying to activate LR3 on a new computer. I downloaded the free trial and when it asks me for a serial number I put it in and it accepts but also says It is a upgrade # and needs the original serial number which I do not have. Is there anything I can do?

    Thanks Hal but I do not have it on the computer any longer.
    Hal P Anderson <[email protected]> wrote:
    Hal P Anderson http://forums.adobe.com/people/Hal+P+Anderson created the discussion
    "Re: Activating LR on a new computer"
    To view the discussion, visit: http://forums.adobe.com/message/4040202#4040202

  • Transferring CS6 to new computer

    Hi! I have a year long subscription (paid monthly) to CS6 but just got a new computer. How do I transfer CS6 from my old computer to my new computer?

    Hi trumbullina,
    I checked your account & found that you have an active Creative Cloud Individual subscription.
    Please Launch any CC product, deactivate it from the help menu(top right).
    In the new computer, log in to www.creative.adobe.com, download & install the CC desktop App & proceed to install other products.
    Please let us know if it worked.
    Regards,
    Rajshree

  • Download CS6 on new computer

    I bought a new computer with Windows 8 and I would like to download my CS6 on this computer.  How do I do this?

    Hi,
    Do you have a Serial No. or Creative Cloud.
    If you have Serial No. then you can download the Software from this Website
    http://prodesigntools.com/adobe-cs6-direct-download-links.html
    Use your Serial No to Activate the software.
    If Creative Cloud then you can download Adobe Application Manager to download all your Applications and use your Adobe ID to register it.
    Download AAM from this Location
    http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437
    Regards,
    Abhijit

  • Still having problems with loading cs6 onto new computer. adobe won't contact me?

    I have posted this before and I did what was suggested, but have not had any luck with adobe support.
    Problem: Mac laptop died. I have cs3 and upgrade to cs6 on the laptop, backed up to external hard drive. i'm trying to install now onto my new computer, but can't load it from the external hard drive, so downloaded cs6 upgrade from adobe from my products. i know i purchased and downloaded cs3 from adobe website, but it doesn't show up on my page. so when i download cs6 and it asks for my serial number, i put it in, but then it won't unlock the software because it's not detecting any other software (cs3) on my new computer. i was told that i had to contact adobe tech support, which i have done multiple times, but have not gotten any response back.
    any suggestions?

    Oh that's awesome!
    Yeah, I have done similar things, that's why it came to mind lol
    You're welcome, even though I wasn't a whole lot of help on this issue...
    Have a great evening and feel free to return to the forums if you need any other assistance.
    Benjamin

  • How to download previously purchased CS6 to new computer

    I purchased CS6 for design and web in 2012 on the web and want to download it on my new computer. I went to www.adobe.com/go/getserial and put in my serial number, but it was denied. Please help. Thanks!

    You already have a serial.
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Mylenium

  • I need help activating CS3 on a new computer

    I work for a non-profit and I have had CS3 for 6 years. My computer just died. We were able to install the program on the new computer (Windows 7) and we have the serial number, but the number of activations have been exceeded. I was not able to deactivate my copy before the other machine died. Any help would be appreciated.

    K_gaudet if you are facing problems activating Creative Suite 3 then please contact our support team directly at Contact Customer Care.  You can also find more details regarding activating Creative Suite 3 at Activation & Deactivation Help.

  • How do I get CS6 into new computer?

    I know this is a stupid question, but... I purchased CS6 about 6 months ago. I downloaded it directly from Adobe, so I don't have an installation disc. I am currently using Windows 7, but will soon be getting a new computer with Windows 8.1. Do I have to call Adobe tech support to get whatever information I need to download CS6 onto the new computer? Or is there another way to do it?

    Download it directly from here:
    http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
    Backup the installer when you are finished.
    Register if you haven't already done so. That way your serial number is always under your account.

  • How to get photoshop activation code for off line computer

    I need to get an activation code for an older version of photoshop that I have on an on-line computer.  When I contact adobe, it seems that I can only get this code on-line.  In the past I was able to get a code over the phone.  Can anyone tell me if I can do that again?

    I mean an offline computer

  • Activating Photoshop elements on new computer

    I could not deactivate my Photoshop Elements 8 from my old computer because it crashed now I have been given 30 days to activate Elements 8 on my new computer, how do I do this?

    You should be able to activate Elements on two computers.  What happens if you try to activate the new install with your existing serial number?  If this is the 3rd install and activation for your Elements, then contact Adobe via Chat and after asking some questions to make sure you’re not a hacker, they should be able to deactivate the copy that was on the non-working computer, to free up that activation for a new install.

  • Transferring adobe cc cs6 to new computer

    Tried to transfer adobe cc cs6 from old MacBook Pro to new iMac, got error code:16.

    Do not try to transfer from one machine to another... it rarely works.  You need to install the Cloud manager, sign in, install the applications.
    Creative Cloud Help / Creative Cloud for desktop
    https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
    http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    Creative Cloud Help / Install, update, or uninstall apps
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    Installing Creative Cloud Apps
    http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

Maybe you are looking for