Re activating creative suite 5.5

The activation screen has asked me to Deactivate creative suite 5.5 Design Premium. I clicked on the help menu and Deactivate does not show up, to re install the software. I recently had a new logic board installed on my lap top, and the creative suite will not work properly or not at all if I do not de activate this copy. Do I completely un-install the whole package and start again or please how me how to de activate and start with a clean slate to have 5.5 Design Premium work properly on this new logic board.

you can reset by chat (which is probably easier:  http://www.adobe.com/support/chat/ivrchat.html), if that's needed.
but first, check if cs5.5 is currently installed where you can deactivate it.

Similar Messages

  • Installing and activating Creative Suite 6 Design Standard on two computers?

    Hello!
    I purchased Creative Suite 6: Design Standard as a physical copy (with a CD) about a couple of years ago. I've installed it on my iMac, but now that I purchased a Mac Book Pro, I'd also like to install the package on the laptop. My new Mac Book Pro 13" with Retina display does not have a CD/DVD drive.
    First of all, is it possible to have an Adobe package installed and activated on two computers simultaneously?
    I tried to download the Creative Suite 6 from the Downloads on Adobe website and activate it on my laptop with the serial number that I received when I purchased the product, but the serial number did NOT work. It says "The serial number you entered is invalid." Does this problem occur because the serial number is in use on the Creative Suite, which is installed and activated on my iMac?
    Is there another way to download + install + activate the package on my laptop? Obviously without a CD/DVD drive I cannot use the physical installation CD that I purchased.
    Thanks for help in advance, I really appreciate it!
    – Miina

    Hello!
    Thanks for the reply. I've been looking into this problem more but haven't been successful in solving it. Getting a bit frustrated with this!
    The serial number seems to be the issue.. I don't know why it won't go through. Do I need a different serial number to activate a Creative Suite 6 Design Standard downloaded from the Adobe website? I used the same serial number that can be found on the back of the product box that I purchased a couple of years ago. So far I have installed and activated my product only with my iMac, and now attempting to activate it with my Mac Book Pro, so the problem is not that it's been activated too many times.
    When I finally do manage to activate this software also on my laptop, do I have to deactivate and activate it every time I wish to switch from one computer to the other? Is there a limit to how many times it can be activated/deactivated?
    Thanks again for your help!
    P.s. I also consulted this person https://forums.adobe.com/people/Nikhil%20Bisne (not sure if he is around, though) on my issue, because he was able to help somebody with a similar issue here: Re: Invalid Serial Number . The difference being that this person was activating their software for the first time, I'm trying to activate it a second time on a different machine (while still keeping the software activated on the first machine).

  • Problème réactivation creative suite

    Bonjour,
    ma société réorganise son park de licence photoshop (CS et CS2 notamment). Après plusieurs étapes j'ai réussi à récupérer des versions CS2 qui fonctionaient. Cependant nous avons désormais le même problème concernant les packages Creative suite, impossible de les réactiver par internet. Peut on les remplacer par des licences CS2?
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    Error: Activation Server Unavailable | CS2 or older products, Acrobat 7
    Mylenium

  • Activating Creative suite

    Hello, I am having trouble figuring out how to activate creative suite... I think I need to activate it through an other program ... but I am not sure... So if someone can just help me activate it that would great cause I need it to download the swatches off the Kuler extension.. Thank you!

    Launch any of the CS products, it should automatically prompt you to enter the serial number and activate it.
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  • I need to active creative suite 5.5 in a new computer but it is already been activated in 2 computers which both are broken

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    Contact Customer Care and click on the Still need help? button to chat with an agent to reset your activation count.

  • No more access to my purchase of Adobe Creative Suite 5.5, my account was no longer activated. I had to crete a new one with the same e-mail address. How can I get my purchase back in my

    Sorry for my poor english vocabulary. I'll do my best to explain.
    I just cleared my computer (Macbook Pro 2011) and wanted to reinstall the Adobe Creative Suite 5.5 Design Standard Student ans Teacher Edition (Mac, English) that I bought (near october, november 2011) but my adobe account was no longer activated. Now that I reactivated it, with the same e-mail, this purchase is no longer in this account. So I was wondering:. How can I get my access back to the downloadable products that I bought?

    I tried to find help with the support by web chat for 2 days already, but every time it says that chat is un available (even if it's suppose to be 24/7)... I dont know what else to do.... please help!

  • I moved Creative Suite 5 to a new computer, deactivated on the old, activated on the new, but only Illustrator and Photoshop will open. The rest of the suite will not open. How do I fix this?

    I moved Creative Suite 5 from my old MacBook Pro to my new MacBook Air and followed the instructions for deactivating on the old and activating on the new but only Photoshop and Illustrator will work. I need to also access InDesign, Acrobat, Dreamweaver and Fireworks. Is there a way to fix this? Problem with the MacBook Air is that is doesn't have a disc drive so I had to transfer via external hard drive.
    Cheers.

    The problem is that you need to install CS5 from an installation file or installation disc. You can't just copy files because there are lots of supplementary files that don't get put in the right location.
    You'll need to use the Adobe Cleaner to remove all the stuff on your new computer:
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Then download an installer for CS5:
    Other downloads

  • Activation server shut down for Creative Suite 2, Acrobat 7, and Macromedia products

    Effective December 13, Adobe disabled the activation server for CS2 products and Acrobat 7 because of a technical glitch. These products were released over 7 years ago and do not run on many modern operating systems. But to ensure that any customers activating those old versions can continue to use their software, we issued a serial number directly to those customers.  While this might be interpreted as Adobe giving away software for free, we did it to help our customers.
    If your software is affected by the activation server shut down then you will receive an error that the Activation server is unavailable.  The specific affected products are as follows:
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    After Effects 7.0
    Audition 3.0
    Captivate 1.0
    Contribute 2.0
    Contribute 3.0
    Creative Suite 2.0
    Director MX 2004
    Dreamweaver MX 2004
    Fireworks MX 2004
    Flash Paper 2.0
    Freehand MX
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    InCopy CS2
    InDesign CS2
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    Photoshop CS2
    Photoshop Elements 4.0
    Photoshop Elements 5.0
    Premiere Pro 7.0
    Production Studio Premium
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    To remedy this difficulty we have made available a version of these software titles that does not require activation for Users who have previously purchase the affected software.  For additional details and specific links to the software please see:
    Error: Activation Server Unavailable | CS2 products, Acrobat 7 - http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.html
    Error: Activation Server Unavailable | Macromedia branded products - http://helpx.adobe.com/x-productkb/policy-pricing/macromedia-legacy-activation-error.html
    If the software title you have purchased is affected by the activation server being shut down, but is not available for download in the previously referenced pages, then please contact our support team at http://www.adobe.com/support/chat/ivrchat.html.  Please be aware our support team will not be able to provide assistance for downloading or installing the Creative Suite 2 software.
    System requirements
    Creative Suite 2 software was only designed to run in the following operating environments:
    Mac OS X v.10.2.8–v.10.3.8. PowerPC® G4 or G5 processor
    Microsoft® Windows® 2000/Windows XP. Intel® Pentium® III or 4 processor
    Extraction instructions
    If you are receiving a message to insert disc two please see the following extraction instructions:
    In the English version of the software the file CreativeSuiteCS2Disc2 extracts to C:\Creative Suite\Adobe Creative Suite 2.0\.  CreativeSuiteCS2Disc1 and CreativeSuiteCS2Disc3 both extract to C:\Creative Suite CS2\Adobe Creative Suite 2.0\.
    Please copy the contents of the C:\Creative Suite\Adobe Creative Suite 2.0\ folder to the C:\Creative Suite CS2\Adobe Creative Suite 2.0\ folder and you will no longer be prompted to insert disc two.
    Additional information
    Some Users have reported success getting Creative Suite 2 to install under Windows 7 64-bit.  Please see http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/windows-7-is-n ot-compatible-with-adobe-photoshop/6f1b4955-7166-4b8f-ad9b-5d19150f803f for more information.
    Still facing installation difficulties?
    If you are experiencing an installation issue with the software currently available I would recommend creating a new thread in the Downloading, Installing, and Setting up forum - http://forums.adobe.com/community/download_install_setup.  If you can please make sure to include the following:
    •          What software are you trying to install?
    •          Which operating system are you using?
    •          Was the software previously installed prior to downloading the non-activating version currently available?
    •          What specific error messages are you receiving when trying to install?
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    Hello Jeff.
    EN version is not so eaqual in all with CZ version, I have PREMIUM one, not Standard.
    So I download these EN versions and Acrobat 7Pro separately.
    It look that it works, I have it installed on my presentation laptop. I ussualy work on PC and laptop is for bussines trips mostly.
    When I was working on my PC I found in menu one interesting option. I have installed CS2 in 2010 so it works OK, still in CZ. What I found in menu is called "Licence Transfer".
    I didnt try it because I dont want to loose my activation on PC, but could you please say to me what does this option means?
    Is it possible to copy licence on flash disk and use it on laptop, but it still be in PC also? Or it is only for deactivation, so you will loose it, and after this you can do new activation (which is impossible by server shut down)?
    And one question to the end, if I buy some later version like CS4 or CS5 (from some graphic studio which have one licence to sell-transfer) so do Adobe plan to shut down server too, for CS4, CS5 or after this non user/customer friendly solution (I mean for CS2) will Adobe do some application which we can install on our local PC and this app will say to CSxx "Your licence is OK, just continue in work" ?? --- this would be much better, I think if Adobe do this so it will be the same like no-activation versions in EN only but without so many complains and impacts on your customers.
    Thank you for reply me

  • I am retired.  In my active years, I purchased Adobe Creative Suite 4 Design Standard and Dreamweaver CS5 for my Windows environment.  I recently spent a fortune to migrate to  Apple.  I realize that my licenses are not recognized by Adobe. I am desperate

    I am retired.  In my active years, I purchased Adobe Creative Suite 4 Design Standard and Dreamweaver CS5 for my Windows environment.  I recently spent a fortune to migrate to  Apple.  I now (and a bite late) realize that my licenses are not recognized by Adobe. I am desperate. I cannot afford the expense of buying or paying access to the software and, still,  I need the tools for all those little things I do for enjoyment. What can be done?

    The licenses are operating system specific, so one option would be to retain use of the Windows machine you had before the Mac.
    If you want to try to use the older stuff on your new Mac you can try installing Windows emulation software such as Bootcamp.

  • I have had creative suite premium installed on my computer for a long time, but now it states that my computers configuration has changed and needs to be reactivated, but it cannot be activated by internet, and the phone number states that adobe no longer

    I have had creative suite premium installed on my computer for a long time, but now it states that my computers configuration has changed and needs to be reactivated, but it cannot be activated by internet, and the phone number states that adobe no longer activates by phone. What is the solution to continue to use my program that I have had working on this computer for a long time?

    You do not state which version... if CS2 read next
    CS2 (and earlier) Activation Server replacement software
    http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
    When you install the special version of PPro2 on a Win7 or Win8 computer, you MAY need to right click the program icon and select WinXP compatibility from the option popup... AND Vista problems https://forums.adobe.com/thread/416347
    If not CS2, read next
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I bought a number of Creative Suite 2 Premium packages (plus a few others) at an auction and want to sell them on.  Is activation going to be a problem?

    Recently I bought a fairly large collection of software at a local general auction.  In the collection are several copies of Adobe products that I would like to sell on.  I've read through the activation transfer section of the adobe site but the advice there seems to either require access to the computer the software was originally installed on (which may now have either been broken for parts or simply scrapped) or some form filling by the original owners who are unknown and not contactable.
    The products I have are:
    Creative Suite 2 Premium (8x copies a mix of Windows and Mac)
    Creative Suite 2 Premium With Macromedia Studio 8 (1x copy for Windows)
    Creative Suite 5 Master Collection (1x copy for Mac)
    Creative Suite 5.5 Design Premium Upgrade Version (1x copy for Mac)
    All are in their original boxes with their manuals, registration cards.
    I suppose I could punt the whole collection on as a "bought as seen" lot but I'd rather sort out the activation issue so I can move them on in good faith without just passing the problem on to someone else.
    Any advice would be greatly appreciated.

    Thanks but that's not the issue I'm asking about steve, I'll be selling them on to users of the correct required operating systems (Windows XP and Mac OS X) of which there are still a large number in use.  But I need to make sure they can be activated once installed.

  • Re: Activation Server shut down for Creative Suite 2, Acrobat 7 and Macromedia products

    Software : Adobe Encore DVD 2.0 / UK, purchased october 24, 2006
    Operating system : Windows XP home edition / SP3  Computer : Pentium 4 / 1,8GHz - 512 MB
    Other software : Adobe Premiere 6.5 / Photoshop Elements 5.0 / QuickTime 7, etc.
    My harddrive crashed and I lost all my software. I had to reinstall. Everything is okay now but when I activate Encore DVD 2.0, I get the message "Activation server shut down for ........."   I searched for the free download (without activating) of the CS 2 Premium, but I cold not find it. I only found the normal CS 2.
    Who can help me.

    If what you want is not at this link, http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l that would indicate that Adobe did not provide a special version

  • What is the redemption code? I have got cd of adobe creative suite 6 and I have just subscribe in creative cloud and  I want to activated? so what is the redemption code?

    what is the redemption code? I have got cd of adobe creative suite 6 and I have just subscribe in creative cloud and  I want to activated? so what is the redemption code?

    about cs6, Find your serial number quickly
    about cc, there is no redemption code.  you use your adobe id to sign in and start downloading your apps, https://creative.adobe.com/

  • Creative suite 5.5 subscription not activating any more. Keeps on saying "check internet connection"

    For last 2 days I'm not able to activate/work because of this error. Tried to activate it on another PC but still get this error!!
    No more phone support for Creative suite so read the support page for any possible solution. Also checked my hosts file but found nothing unusual.

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • How do I fix activation failure for Creative Suite 5.5 when transferring from XP computer to Windows 8.1?.

    How do I fix an activation failure for Creative Suite 5.5 Design Standard? I uninstalled this from my old XP computer and re-installed it on Windows 8.1 two weeks ago. I am in NZ and got error message #129.17. I used the recommended fix of changing the time zone when I did the transfer and this seemed to work, but today when I tried to use Acrobat Pro I got the activation failure message with the same error code again. This time the fix doesn't seem to work. Is there anything else I can try?

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

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